GameFly Customer Service: Phone, Cancel Membership & Rental Help

If a GameFly rental has not arrived, a disc is damaged, you need to cancel a membership, or you have a problem with a GameFly store purchase, start with the support route that matches the issue. GameFly currently operates a disc-based video game and movie rental membership service and also sells games, consoles, accessories, collectibles and other gaming products.

Which GameFly Support Route Should You Use?

• Rental has not arrived: Review the shipment date in your GameFly Q and use the Report Issue option when eligible.
• Rental disc is damaged or will not play: Report the problem through your Q or contact GameFly Support.
• Returned rental has not been credited: Check your Q and report the mailing issue through your account.
• Cancel membership: Sign in and use the membership cancellation option under Account settings.
• Billing or account question: Call 1-888-986-6400 or email support@gamefly.com.
• Problem with something purchased from GameFly: Use the Report a Purchase Problem option or contact GameFly Support.
• Return a damaged or unplayable purchased item: Contact customer service within the applicable return window and obtain return authorization before shipping the item.
• Game console, account or publisher problem: Contact PlayStation, Xbox/Microsoft, Nintendo or the game publisher when the issue is not caused by the GameFly rental disc or GameFly account.

What to Have Ready Before Contacting GameFly

Gather the information that applies to your issue:

• The email address associated with the GameFly account
• The title of the game or movie involved
• The date the rental was shipped or returned
• GameFly store order number for a purchase
• Tracking information for a store purchase, when available
• Description of a damaged or unreadable disc
• Billing date and amount for a membership-charge question
• Any previous support correspondence or return authorization number

Do not publish your password, full payment-card information, home address, account credentials or private customer-service correspondence in a public review.

How GameFly Rentals Work

GameFly is currently a disc-based rental service for console games and movies. Members add games and movies to a list called the GameFly Q. GameFly uses that list and its available inventory to select and ship rentals.

GameFly currently rents titles for systems including PlayStation, Xbox and Nintendo platforms and also offers 4K UHD, Blu-ray and DVD movies.

Rental membership features include:

• Games and movies delivered by mail
• Free two-way shipping on rental discs
• No rental due dates
• No traditional late fees while the membership remains active
• The ability to return a rental and receive another title
• A Keep option for purchasing many games currently being rented
• GameLock availability on qualifying membership plans

GameFly Free Trial and Membership Billing

GameFly currently advertises a 30-day free trial for its standard 1-game membership. The current GameFly site states that this trial converts to a $19.95-per-month paid subscription if it is not canceled before the trial ends.

GameFly requires a valid credit or debit card to begin a membership. The company says it may place a temporary authorization on the card during registration for fraud-prevention purposes. GameFly says the authorization is normally removed by the bank within several business days and is not itself a membership charge.

How to Cancel a GameFly Membership

GameFly says members can cancel through their Account settings on GameFly.com.

To cancel:

1. Sign in to the GameFly account.
2. Open the account or membership settings.
3. Use the membership cancellation option.
4. Follow the cancellation steps until confirmation is displayed.
5. Save the confirmation or take a screenshot showing the cancellation date.
6. Promptly return any GameFly rental discs still at home.

GameFly specifically warns members who cancel to return outstanding games or movies promptly to avoid being charged for unreturned rentals.

Canceling the membership and disputing a previous billing charge are different requests. If the issue involves a charge rather than stopping future renewals, contact GameFly Support with the billing date and amount.

GameFly Rental Shipping

GameFly ships rental discs through the U.S. Postal Service using reusable mailers. Its current member information says average USPS shipping time is approximately 2-5 business days, depending on proximity to the GameFly shipping center.

Rental mail does not normally include standard USPS tracking.

When a rental ships:

• The member’s Q is updated.
• GameFly sends a shipment email.
• The disc arrives in a reusable mailer.
• The same mailer is used to return the disc.

Keep the Q reasonably full if you want GameFly to have more available titles to choose from when sending the next rental.

GameFly Rental Has Not Arrived

If GameFly shows a rental as shipped but it has not arrived, do not immediately assume it is permanently lost.

GameFly currently states that a member cannot report a rental as lost until 7 days after shipment, allowing USPS additional time to deliver it.

After the reporting period has passed:

1. Sign in to GameFly.
2. Open your Q.
3. Locate the affected rental.
4. Use the Report Issue option.
5. Select the problem that most closely matches what happened.

If repeated rental-mail problems occur, confirm that the mailing address in the account is complete and current.

GameFly Returned Disc Has Not Been Received

GameFly rental mail does not normally include tracking, so there may be a delay between placing a return in the mail and GameFly registering it as received.

If a returned rental remains listed as being at home after a reasonable mailing period, use the Report Issue option associated with the rental.

Keep notes about:

• The date the disc was placed in the mail
• Which title was returned
• Whether it was placed in a USPS mailbox, post office or another authorized postal location
• Any support request made about the missing return

Do not purchase a replacement disc and send it to GameFly unless customer service specifically instructs you to do so.

Damaged or Unplayable GameFly Rental

If a rental disc arrives cracked, heavily scratched or unreadable:

• Do not attempt aggressive resurfacing or repair.
• Test only in a compatible system.
• Check whether other discs work correctly in the same console or player.
• Use Report Issue from the GameFly Q.
• Follow the return instructions provided for the defective rental.

If the problem affects several discs, troubleshoot the console or disc drive as well because the issue may not be with the GameFly media.

GameFly Keep a Rental

GameFly’s Keep feature allows members to purchase many games that are currently being rented.

When a member selects Keep:

• The rental is converted into a purchase at the displayed price.
• GameFly sends the original case and available inserts for qualifying titles.
• The rental slot becomes available for another shipment.

Review the displayed Keep price and order details before confirming the purchase.

GameFly GameLock

GameLock allows eligible GameFly members to reserve an upcoming game for shipment at release.

GameFly currently states:

• GameLock is included with Standard and Elite plans.
• Standard-plan members generally need to lock an eligible title at least 30 days before release.
• Elite members generally have a shorter 7-day pre-release deadline.
• Availability is limited to eligible upcoming titles.

Check the current GameLock page and your membership level before relying on a release-day shipment.

GameFly Store Purchases and Shipping

GameFly also sells physical games, consoles, controllers, accessories and collectibles.

Unlike rental discs, store purchases may be shipped through carriers including:

• USPS
• UPS
• FedEx
• DHL

GameFly says the carrier depends on the shipping method and order. Tracking information is emailed when an eligible store purchase ships.

Store purchases and subscription rentals have different shipping and return procedures, so use the order information for the specific transaction.

GameFly Purchase Returns

GameFly’s current purchase policy says customers with an item that is damaged during shipping or does not operate as intended must contact customer service within 14 days of the shipping date to begin the return process.

GameFly may issue a Return Merchandise Authorization, or RMA. Returned merchandise should follow the authorization instructions and include the required original packaging, manuals and documentation.

For qualifying returns:

• If GameFly receives the item within 30 days of the original shipping date, the purchase price may be refunded, less applicable shipping costs.
• If GameFly receives it between 31 and 60 days after the original shipping date, its current policy provides for an 80% refund of the purchase price, less applicable shipping costs.
• GameFly says new or used merchandise returns are not accepted more than 60 days after the original shipping date.

GameFly Pre-Orders

GameFly accepts pre-orders for certain products.

Its current buying policy says:

• The payment method is charged when the pre-order ships.
• GameFly may place an authorization before shipment.
• A pre-order can generally be canceled until four days before the product’s release date.
• If the price falls while cancellation is still available, a customer may cancel and place a new order at the lower price.

Review the current order status before assuming a pre-order can still be canceled.

GameFly Account and Billing Problems

For problems involving a membership charge, payment method or account:

1. Sign in and review the membership information.
2. Confirm whether a free trial recently converted to paid service.
3. Check the renewal date and current plan.
4. Review whether another household member uses the account.
5. Contact GameFly at 1-888-986-6400 or support@gamefly.com if the charge remains unexplained.

If you believe the account has been accessed without permission, change the GameFly password and secure the email account associated with the membership.

GameFly Privacy Requests

GameFly maintains an online privacy-rights request form for qualifying residents who want to request access, deletion, correction or other rights involving their personal information.

Use the GameFly Consumer Privacy Request Form for these privacy requests rather than submitting sensitive personal information in a public complaint or review.

GameFly’s current privacy notice also lists 1-888-986-6400 as an option for exercising qualifying privacy rights.

How to Escalate a GameFly Complaint

1. Use the Report Issue option for a specific rental problem when available.
2. For broader account, billing or purchase problems, contact 1-888-986-6400 or support@gamefly.com.
3. Explain whether the issue involves a membership, rental or store purchase.
4. Provide the title, shipment date, order number or billing date that applies.
5. Save support emails and any RMA or other reference number.
6. State the requested resolution clearly.
7. If a promised action is not completed, follow up on the existing support correspondence and reference the original issue.

For a game-account, console-network or publisher problem unrelated to GameFly’s disc or service, contact the appropriate console company or game publisher rather than repeatedly escalating through GameFly.

GameFly Reviews and Complaints

CustomerServiceNumbers.com currently shows no published GameFly customer reviews and a 0 out of 5 rating based on zero reviews. There is therefore not enough first-hand CSN feedback to identify a reliable customer-service rating or complaint trend.

The previous version of this page said customer reviews often praised GameFly’s game selection, convenience and value while some complaints focused on customer service, shipping times and availability of popular titles. Those statements were not supported by visible CustomerServiceNumbers.com reviews and should not be presented as findings from the CSN review section.

If you have contacted GameFly, useful first-hand review details include:

• Whether the issue involved a rental, membership or purchase
• The type of game or movie involved
• Whether you used Report Issue, phone support or email support
• How long it took to receive assistance
• Whether a missing shipment, billing issue, cancellation or return was resolved

Do not post your account email, password, home address, payment details, order number or other private account information.

About GameFly

GameFly is a U.S. video game and movie rental membership service founded in 2002. It rents physical games and movies by mail and sells new and used games, consoles, controllers, accessories and collectibles.

GameFly currently supports rentals for PlayStation, Xbox, Nintendo and older console platforms, along with 4K UHD, Blu-ray and DVD movies.

The company lists its headquarters in Los Angeles, California.

Related Gaming Customer Service Pages

• PlayStation customer service
• Nintendo customer service
• Microsoft and Xbox customer service
• Battle.net customer service

GameFly Customer Service FAQs

What is the current GameFly customer service phone number?

GameFly currently lists customer support at 1-888-986-6400.

What is the GameFly customer service email?

GameFly currently lists support@gamefly.com for customer assistance.

What are GameFly’s current phone-support hours?

GameFly’s current official accessibility and support information confirms its phone number but does not publish the older Monday-Friday, 10 a.m.-6 p.m. Eastern schedule previously listed on this page. Check GameFly’s current Support Center for available contact options.

How do I cancel GameFly?

Sign in to GameFly.com and cancel the membership through Account settings. Save the cancellation confirmation and promptly return any rentals still at home.

Does GameFly still rent physical games?

Yes. GameFly currently operates a disc-based game and movie rental service. Rentals are mailed to members and returned using reusable prepaid mailers.

Does GameFly stream games?

GameFly’s current consumer service is focused on physical disc rentals and retail sales. The current GameFly site does not describe game streaming as part of its active rental membership.

How long does GameFly shipping take?

GameFly says rental discs sent through USPS average approximately 2-5 business days depending on proximity to its shipping center.

Can I track a GameFly rental disc?

GameFly says its USPS rental mail does not include standard tracking. Members can monitor shipment status through their GameFly Q.

When can I report a GameFly rental that never arrived?

GameFly currently says a rental cannot be reported lost until seven days after shipment. After that period, use Report Issue from the Q.

Does GameFly charge late fees?

GameFly advertises no due dates and no traditional late fees for active rental memberships. If you cancel, however, outstanding rental discs should be returned promptly to avoid an unreturned-item charge.

How long is the GameFly free trial?

GameFly currently advertises a 30-day trial for its standard 1-game membership. The current offer converts to a paid $19.95-per-month subscription if it is not canceled before the trial ends.

Can I return a game I bought from GameFly?

GameFly’s current purchase-return policy says a damaged or unplayable item must be reported to customer service within 14 days of its shipping date. Obtain an RMA and follow GameFly’s return instructions before sending it back.

Can I buy a GameFly rental instead of returning it?

Many rentals have a Keep option. If available, the member can purchase the rented game at the displayed price and GameFly sends the original case and available inserts.

Where is GameFly headquartered?

GameFly’s current About Us page lists its headquarters in Los Angeles, California.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, complaint routes, support resources and customer reviews.

CustomerServiceNumbers.com is not affiliated with GameFly or GameFly Holdings, LLC. Contact methods, membership prices, trial terms and return policies can change, so verify important billing, cancellation and return decisions through GameFly’s current official resources.

Share Your GameFly Customer Service Experience

Have you contacted GameFly about a missing rental, damaged disc, membership charge, cancellation, store purchase, return, GameLock reservation or another issue?

Leave a respectful first-hand review below describing which support route you used, what happened, how long it took to receive assistance and whether the problem was resolved.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact GameFly, cancel your membership, report a missing rental or start a store return. Do not post passwords, account email addresses, payment details, full order numbers, home addresses or private customer-service correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with GameFly or GameFly Holdings, LLC, and those companies do not provide customer service through this page.