Amtrak Customer Service

I don’t blame Amtrak for the tornado and other issues that made train 6 seven hours late getting to Chicago and causing me to miss my connection to Ann Arbor. The taxi wasn’t waiting outside as we had been told, and the Swissotel you sent us wasbeautiful, comfortable, and had a great view, but the next day I discovered from the telltale rows of bites on my body that the beautiful room housed a bed occupied by bedbugs. An infuriating end to a difficult trip.