If you need help with an Amtrak ticket, reservation, refund, train delay, cancellation, baggage issue, lost item, accessibility request, Guest Rewards account, group travel, or safety concern, start with the correct Amtrak support route. Amtrak issues can involve ticket numbers, travel dates, passenger names, payment information, accessibility needs, and private trip details, so contact Amtrak directly and avoid posting personal travel information online.
Amtrak Customer Service Phone Number and Support
Amtrak lists its main reservations and customer service phone number as 1-800-USA-RAIL, also written as 1-800-872-7245. This number is used for tickets, reservations, travel information, customer service, schedule questions, refund help, accessibility support, and many general Amtrak passenger issues.
Amtrak support can vary by issue. A ticket change, same-day travel problem, refund request, lost item, police matter, accessibility request, and Guest Rewards question may each require a different support route.
Choose the Correct Support Route
Use the route below that best matches your Amtrak issue.
- New ticket, reservation, or schedule question: Call 1-800-872-7245 or use Amtrak.com or the Amtrak app.
- Change or cancel a trip: Use Amtrak.com, the Amtrak app, or call Amtrak before departure when possible.
- Refund request: Review the fare rules and refund policy before contacting Amtrak.
- Train status or delay: Use Amtrak train status tools, station announcements, the app, or customer service.
- Lost item: Submit the official Amtrak lost item report as soon as possible.
- Checked baggage issue: Contact Amtrak customer service or ask for Customer Relations, especially if a claim is needed.
- Accessible travel request: Call 1-800-872-7245, use chat, or make the request while booking when available.
- Amtrak Guest Rewards: Call 1-800-307-5000 or sign in to your Guest Rewards account.
- Group travel: Call 1-800-872-1477.
- Suspicious activity or emergency: Call Amtrak Police at 1-800-331-0008 or text APD11 to 27311. Call 911 first if there is an immediate danger.
What to Have Ready Before Contacting Amtrak
Having the right details ready can help Amtrak locate your reservation, ticket, trip, complaint, refund request, or lost item faster.
- Your reservation number
- Your ticket number, if available
- Passenger name as shown on the ticket
- Travel date
- Train number
- Departure and arrival stations
- Departure time and scheduled arrival time
- Payment date and payment method for billing or refund questions
- Amtrak Guest Rewards number, if relevant
- Lost Item ID, if you already submitted a lost-item report
- Photos, receipts, baggage claim checks, or screenshots with private information covered
- Case number from any prior Amtrak contact
Do not post reservation numbers, ticket numbers, Guest Rewards numbers, payment details, travel dates tied to a passenger, phone numbers, email addresses, accessibility details, medical details, police reports, or refund claim documents in public reviews.
Common Reasons Passengers Contact Amtrak
- Buying or changing a train ticket
- Canceling a reservation
- Refunds or eVouchers
- Train delays or missed connections
- Checking train status
- Station or boarding questions
- Baggage policy questions
- Lost items on trains or in stations
- Amtrak Guest Rewards points or account access
- Group travel
- Accessibility requests or mobility-device accommodations
- Red Cap baggage assistance
- Customer complaints about onboard service, cleanliness, seating, or staff
- Police, safety, or suspicious activity concerns
Tickets, Reservations, and Schedule Help
Amtrak tickets can be purchased online, through the Amtrak app, at staffed stations when available, or by calling 1-800-872-7245. Amtrak says tickets and travel information are available by phone 24 hours a day.
If you need live personal assistance, Amtrak says callers can say “agent” or press “0” when using the phone system. Hold times may vary, especially during weather disruptions, holiday travel, major service changes, or widespread delays.
Changing or Canceling an Amtrak Reservation
If your travel plans change, use Amtrak.com, the Amtrak app, or Amtrak customer service before departure. Fare rules matter. Some fares may be refundable, some may only return partial value, some may return an eVoucher, and some may not allow changes after departure.
Do not wait until after departure if you know you will not travel. Amtrak’s “no show” policy can cause passengers to forfeit the value of a segment when a trip is not canceled before departure, subject to the applicable fare rules.
Refunds, eVouchers, and Cancellation Fees
Amtrak refund rules depend on the fare type, class of service, timing of cancellation, payment method, and whether the ticket was purchased with money, gift cards, or Amtrak Guest Rewards points. Flex fares are generally more flexible, while Value, Sale, private room, multi-ride, and monthly ticket refunds may have restrictions or forfeited amounts.
Before contacting Amtrak about a refund, gather your reservation number, ticket number, travel date, fare type, cancellation confirmation, payment method, and any eVoucher details. If the issue involves illness, disruption, or a special situation, ask Amtrak what documentation is required.
Train Status, Delays, and Missed Connections
If your train is delayed, check Amtrak train status tools, station announcements, the Amtrak app, text alerts, and customer service updates. Delays can affect connections, baggage handling, station arrivals, hotel plans, and alternate transportation.
If a delay causes a missed connection or major travel disruption, document the train number, scheduled arrival, actual arrival, station, staff instructions, expenses, and any Amtrak case number. Ask Amtrak what options are available for rebooking, vouchers, alternate transportation, or customer relations review.
Baggage, Checked Bags, and Red Cap Assistance
Amtrak baggage rules vary by route, station, and service. Amtrak commonly allows one personal item and two carry-on bags at no extra charge, subject to weight and size limits, with additional baggage options and checked baggage on certain routes.
If your issue involves checked baggage, keep your baggage claim check, travel date, train number, station, photos, and any staff instructions. Claims for damaged baggage or stolen items should be reported at the location where baggage is claimed before leaving the station when possible.
Lost Items on Amtrak
If you lose an item on a train or in a station, submit Amtrak’s lost item report. Amtrak asks for travel dates, departure and arrival stations, train numbers, your email address, and detailed item information such as model, serial number, brand, color, and size.
After submitting the report, you should receive a Lost Item ID tracking number. Keep that number and watch for email or text updates. Do not post your Lost Item ID, travel details, or personal contact information in public comments.
Accessible Travel and Passenger Assistance
Amtrak offers accessible travel services for passengers with disabilities, including accessible seating or rooms, mobility-device accommodations, service animal travel, station assistance, and other travel requests. Passengers can make some accessible reservations online, through the app, by phone, by chat, or at staffed stations during ticket office hours.
If your trip includes a wheeled mobility device, accessible seat, accessible room, service animal, oxygen equipment, special dietary requirement, boarding assistance, or other accommodation, contact Amtrak in advance when possible. Accessible spaces are limited, so earlier reservations can help with availability.
Amtrak Guest Rewards Support
For Amtrak Guest Rewards, call 1-800-307-5000 or sign in to your account. Guest Rewards issues may involve missing points, member numbers, account login, reward tickets, point redemptions, coupons, lounge access, promotions, or account security.
Before calling, have your Guest Rewards number, trip details, reservation number, ticket number, travel date, email address, and missing-points information ready.
Group Travel and International Visitors
For group travel requests, call 1-800-872-1477. Group travel can involve special pricing, accessibility requests, school groups, large-family trips, tour groups, and multiple travelers on the same itinerary.
International visitors can call 1-215-856-7924. Have your itinerary, passport name, travel dates, email address, and payment information ready, but do not post those details publicly.
Amtrak Police, Emergencies, and Suspicious Activity
If there is an immediate emergency, call 911 first. For Amtrak Police, suspicious activity, or rail safety concerns, Amtrak lists 1-800-331-0008. Amtrak also lists Txt-a-Tip by texting APD11 to 27311.
Use Amtrak Police for safety and security matters, not ordinary refund or ticket complaints. For customer service complaints, refunds, delays, staff concerns, cleanliness issues, or reservation problems, contact Amtrak customer service at 1-800-872-7245.
Amtrak Scam and Travel Safety Warnings
Be careful with fake Amtrak ticket sites, fake refund emails, travel voucher scams, fake customer service phone numbers, and social media accounts pretending to offer discounted train tickets. Scammers may try to steal payment information, login credentials, or personal travel details.
- Use Amtrak.com, the Amtrak app, or the verified Amtrak phone number listed above.
- Do not click suspicious refund, cancellation, ticket-change, or voucher links.
- Do not share your Amtrak password, verification code, payment card, Guest Rewards number, or ticket number with unknown callers.
- Be cautious of search ads or social media posts offering unusually cheap tickets or “priority refund” help.
- If a message looks suspicious, go directly to Amtrak.com or call 1-800-872-7245.
- If your payment card was entered on a suspicious site, contact your card issuer immediately.
How to Escalate an Amtrak Complaint
If Amtrak customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the appropriate team. Depending on the issue, this may be reservations, refunds, Customer Relations, Guest Rewards, baggage claims, accessibility, station service, onboard service, Amtrak Police, or group travel.
Keep a written timeline with travel dates, train numbers, reservation numbers, ticket numbers, station names, call dates, representative names if provided, case numbers, receipts, photos, baggage claim checks, lost-item reports, and promised follow-up dates.
If the issue needs corporate-level review, you may also use the Amtrak Corporate Office Headquarters page linked below for headquarters and escalation information.
Amtrak Reviews and Complaints on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows a limited amount of published Amtrak review feedback. The live review section shows 2.0 out of 5 stars based on 1 review, so there is not enough CSN review volume to summarize a broad trend.
The visible review describes a difficult trip involving a delayed train, missed connection, hotel/taxi handling, and a bedbug complaint after a disruption. Readers are encouraged to share their own Amtrak customer service experience below so future visitors can compare more passenger feedback.
When leaving a review, describe the route, issue, support route used, how long it took, whether Amtrak resolved the problem, and what other passengers should know. Do not post reservation numbers, ticket numbers, payment information, travel details tied to a passenger, Guest Rewards numbers, accessibility details, police reports, or lost-item tracking numbers.
Related Travel and Transportation Customer Service Pages
Amtrak Customer Service FAQs
What is the Amtrak customer service phone number?
The main Amtrak customer service phone number is 1-800-872-7245, also written as 1-800-USA-RAIL.
What is the Amtrak Guest Rewards phone number?
Amtrak Guest Rewards can be reached at 1-800-307-5000.
Can I text Amtrak customer service?
Yes. Amtrak says passengers can text a customer service representative at 268725, also written as AMTRAK. SMS and web chat representative support is listed as available between 7 a.m. and 11 p.m. ET.
How do I report a lost item on Amtrak?
Submit the official Amtrak lost item report and include your travel date, train number, departure and arrival stations, email address, and detailed item description.
How do I contact Amtrak Police?
Amtrak Police can be reached at 1-800-331-0008. You can also text APD11 to 27311 for Txt-a-Tip. Call 911 first if there is an immediate emergency.
Does Amtrak refund canceled tickets?
Refund rules depend on fare type, class of service, timing, payment method, and whether the ticket was canceled before departure. Review Amtrak’s refund and cancellation policy before canceling.
Where is Amtrak headquartered?
Amtrak is headquartered at 1 Massachusetts Ave. NW, Washington, DC 20001.
Page Update Note
This Amtrak customer service page was updated on June 26, 2026, to reflect current Amtrak customer service phone number details, SMS and chat support hours, Guest Rewards, international visitor support, group travel, Amtrak Police contact information, ticket and refund guidance, baggage and lost item help, accessible travel support, scam warnings, and live CSN review-status information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Amtrak, the National Railroad Passenger Corporation, Amtrak.com, or any company listed on this website.
Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For tickets, refunds, cancellations, delays, lost items, baggage claims, accessibility requests, safety issues, or account-specific questions, always verify details directly with Amtrak before taking action.
Share Your Amtrak Customer Service Experience
Have you contacted Amtrak about a ticket, reservation, refund, train delay, missed connection, lost item, baggage issue, Guest Rewards account, accessibility request, station issue, onboard service issue, or safety concern? Share your experience below to help other passengers.
Privacy reminder: Do not post your Amtrak reservation number, ticket number, Guest Rewards number, payment information, travel dates tied to a passenger, phone number, email address, accessibility details, medical information, police report, lost item tracking number, or any other private travel information in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Amtrak, the National Railroad Passenger Corporation, Amtrak.com, or any government agency. This page is for informational and consumer-review purposes only. Phone numbers, support hours, routes, schedules, refund rules, baggage policies, accessibility services, police contacts, fare rules, and website links can change. Always confirm important details directly with Amtrak before taking action.
