LYFT Customer Service Complaints And Reviews

I had you scheduled for a pickup for 6 people and you never came, but still charged my credit card $64. I’m done with you guys.

LYFT, I read the complaints and it’s hard to believe the LYFT is still in business, I’ve even made attempts to contact LYFT headquarters in San Francisco, Ca to no avail.

I am a Lyft driver. I had an accident at the Greyhound parking lot several weeks ago. I had just picked up a rider and was leaving when a car backed into me. The Tallahassee police were called, and since the accident was in a parking lot, they only help exchange information. The accident was reported to lift, and I am not allowed to drive for safety reasons. I had a small dent, very small, on the side of my car, and now I can’t drive until this is cleared. I changed to drive with my other car, but no deal, I still can’t drive. WHAT? This does not make any sense. I took all the required pictures and have found there is a 2,000 deductible. I am not able to reach any helpline, So I am out of work.

Lyft says my driver’s phone number is invalid. I use that number for calls and texts; I’m there all day, every day. What is going on? I have yet to become activated despite submitting all documents. I have vehicle inspection I cannot forward due to app invalidating my number!

Tuesday, June 5, 2018, we used lyft for a doctor appointment. We had arranged ahead of time with Cyndi Becker. She arrived on time and efficiently got us to the doctor’s building. We had also arranged a ride for Wednesday, June 6, to be picked up at 11:30 AM. I got a late text stating that she could not make the appointment: “I’m in Tampa.” (We live in Bradenton.) My husband immediately called for another ride; we had to wait 9 minutes, making me very late for my appointment.

We will not use this driver again.

1) Although she did not smoke while driving, her vehicle reeked of cigarette smoke, and I could see the ashtray placed in the front seat cup holder immediately to my left. This was extremely unpleasant, to say nothing of unhealthful. I endure many health problems; secondhand smoke is not a welcome addition to my condition.

2) The late cancellation seems highly unprofessional.

It is not with pleasure that I send this report. Cyndi drove the bus and tram for the retirement community where we reside, bringing us to meals, shopping errands, etc. She was recommended by another driver. When I told this today to the other driver and the activities director, both were surprised and dismayed and said that they would no longer refer other residents to Ms. Becker.