FedEx Customer Service - Customer Complaints

I was behind one of your drivers in Watertown SD today as he (or she) was headed back to the thermal. The tail lights on the truck were so mud covered from the gravel roads that you could hardly see them let alone tell if the brake lights or turn signals were on.

Merchandise was not delivered to my home even though email confirming delivery was sent to me. I asked all nearby neighbors and no one had seen it. i paid the shipper. I paid fedex. I got nothing. Fedex said i needed to provide written proof from the shipper that they would not seek refund from fedex before Fedex would follow up on my claim. Fedex dropped the ball on this. I will not be willingly using Fedex for any shipping in the future. Claim # 0917615076.

My FED Ex delivery driver refuses to follow our delivery procedures for our company therefore refuses to deliver our packages to us and claims they are UNDELIVERABLE because no one was around to sign. Yet every single time we are here and able to sign. PATHETIC!!! We are now refusing any deliveries ourselves from FEDEX and have set up an account using UPS. UPS has no issues with our procedures.

I mailed a package to my father for his birthday. Due to a family situation in which my step-mother goes ballistic if I send him anything, I clearly addressed another location for my present to be mailed so my father would recieve it without issue.

Well, apparently the driver didn’t want to go out of his way to make the delivery which was in the country, so he took a short cut and delivered to my father’s business WHERE MY STEP MOTHER works. Major fallout!

I believe these drivers should deliver to the address on the package!! Unbelievable!!!

This is a sorry service, been lied to several times about a return pick-up service, still same old stuff, item has been setting for 3 days without a pick up. These are important papers needed immediately for a realestate transaction, but they do not seem to care !!!!!!!!!

Just traveled across country and back in a motorhome and learned that Federal Express truck drivers are the best and most courteous truck drivers on the road. Ironically the worst are UPS drivers, their competitors.

Pending approval by the webmaster? You mean sanitized! Hypocritical. I paid 9.99 to be sure my grandsons would have their toys by Christmas. Toys”R” Us sent the package out on December 19th. I was given to understand the toys would be here by December 24th. The package arrived December 28th or 29th. I’d like my $9.99 back. If I want lousy service I can always use your main competitor (the brown one). FedEx used to be the “go to” guys. What happened?

Liars and horrible service send regular mail before them

Waited for a Fed Ex package today. My wife and I and our dog were all at home. I decided to check the tracking on the internet about 8:25 am and to my surprise I read that the driver was at my door at 8:21 and no one was home. We never heard him knock. I talked to several FedEx agents starting at about 8:30 am to get my package delivered to no avail. They could have called him since he could be no more than ten minutes away he could have returned with my package but that is against their policy.

I receive a compounded medicine every month from a pharmacy 100 miles away.The pharmacy insists on using my home address rather than my P.O. box number, which means I always request that I sign for any package being delivered. My home is 500 feet from my roadside mailbox. I found the package (#7753 5662 5215) today in my mailbox, which I do not use because it is on a busy roadway and people steal from the mailboxes. The medicine is a cream that was in that metal mailbox with a temperature of 21 degrees last night. I will have to determine if its composition has been ruined by its being in freezing weather. I have no idea how long the package was in the mailbox.

Next, I have been expecting a keychain remote pad from my home security company. I found that package (#7820 9043 6812) also in the mailbox, along with my medicine. I have no idea how long that package was in the mailbox. Had anyone decided to take my mail, they would have been able to disarm my security system. (It doesn’t take a brain to figure out to press the unlock button on the remote pad.) This is an extremely serious issue that requires my doing more than complaining to FedEx.

Background information: I know the agent avoids coming into my 500′ driveway because she got her truck stuck in mud after an 11-inch rain two months ago. China Spring Road is being widened and the construction crew has dug up 100 feet of my gravel driveway, as well as all of the asphalt drive area in the wrecker service business next door to me. If she had delivered the medicine to my door, as I had requested, I could have told her how to turn her truck around and head out of the driveway. Instead, she left the package in my garage, from which she could see my front door, and BACKED OUT of the 500 feet of driveway. When she got near the roadway, she decided to turn left into the wrecker service area and cut across their drive area but there was a curb still left under all the mud. She dug the wheels into the mud trying to get over that curb. Fortunately, the wrecker service people pulled her out of my driveway. I had driven to the entrance of my driveway, not knowing she was stuck there because I had errands to run. She declared there was no place to turn around in front of my garage and that’s why she backed out. Indeed, there is plenty of solid areas in which to turn around in front of my garage. (I drive a Dodge Ram heavy duty truck, which was in the garage, and I certainly don’t back out 500 feet to reach the roadway when it rains here.) For the next package to be delivered, SHE CALLED and asked that I meet her at the entrance to my driveway, which I did. She left the next package (the components of a new home security system) with the wrecker service and they called me. She left a third package (medicine) after that with the wrecker service. There were no phone calls about leaving the packages with the neighbor. There were clearly no efforts to deliver the packages to my home in the DRY weather.

I will be turning in this complaint to the Texas State Attorney General’s Office for Consumer Affairs and to the Better Business Bureau. Your agent’s behavior isn’t just unacceptable. It’s potentially harmful (with ruined medicine) and dangerous (with my security system key).

Friday March 6th Package sent from Chico Ca to Dayton, Ohio for overnight delivery at a whopping $153.00.

It arrived in Memphis Sat Mar 6 at 1:05 am and then promptly sat there for the next three days. Fedex kept saying there were ice storms preventing them from leaving Memphis but the daytime temperatures there were in the 50’s. I searched everywhere for reports of ice storms there and could find nothing. They said they do not make price adjustments for failed deliveries. It is very difficult to talk to anyone with any authority. I will never recommend this service to anyone nor use it again myself if I can avoid doing so.

Waiting for my package today but said it would be arriving by tracking and waiting waiting saw FedEx truck at 6:20 he beat horn as he drove by my house still waiting for package read my tracking again and FedEx said my package will not now be here for two more days What the hell

Sorry service. I have been LIED too several times over on delivery of packages. I have asked for a later delivery time and they tell me that the driver is in my area ONLY in the mornings. So I’ve been home all day waiting for a morning delivery which could be delivered as late as 8 o-clock tonight. I think they are just LIARS the customers center representatives will tell you they are going to send a message and some one will call you within 2 hours. That again is a lie. called back in and the 2nd CSR said that there was no notes as to a message being sent. So what do you do???????????? Fed Ex has not been a very reputable and reliable company. I think they just hire people that want a paycheck not a job where they have to work for their money. Sorry Fed Ex you done it to yourself

Would like to commend the service of two gentlemen who helped me in two occasions: One, when I urgently needed a picture to be enlarged for the Memorial Service. The job would not be finished on the same day; Saul, the manager made an arrangement for me to pick it up at Glendale store so we were able to use the picture for the service. Virgil went over and beyond on his service by helping me layout the picture to be enlarged as I do not know how to do it. He did an excellent job!

Don’t know how to express my thanks. Brought some goodies for them but Saul said they do not accept gifts. I know this commendation would not be enough to express my thanks that in such an urgent need, both Virgil and Saul were there to assist me with compassion. Another unforgettable experience with these 2 was last 4/9. Another picture will be enlarged for our pastor’s birthday needed this Sat. Saul and Virgil once again were there to make sure that what I needed was satisfactorily provided. People show their passion for their work – these two remarkably did it seriously.

Highly commendable! Would keep coming back for I know I can trust them to deliver more that what is expected. Again, my sincere thanks to Saul and Virgil. May they be rewarded for their dedication to their jobs.

Kudos to you distinguished gentlemen!

Hi i would like to ask if you accept a package from philippines to Lavrion Greece.for pick up tnx.

By Eric Strand

15 replies on “FedEx Customer Service

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