AmeriFreight Customer Service: Auto Transport, Dispatch and Claims

Eric Strand

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AmeriFreight customer service can help with auto-transport quotes, carrier offers, booking, dispatch, pickup coordination, delivery updates, billing, cancellations, refunds and vehicle-shipping complaints.

Call AmeriFreight Customer Support at 1-770-486-1010. Customers with an accepted carrier and an active shipment may also need the Dispatch Department at 1-770-574-4436. Billing and payment questions can be directed to Accounting at 1-678-992-5067.

AmeriFreight is an auto-transport broker. It arranges transportation with independent motor carriers but does not own the trucks that physically transport customers’ vehicles. This distinction affects who handles pickup, delivery, cargo insurance and vehicle-damage claims.

AmeriFreight Customer Service Phone Numbers and Contacts

Choose the Correct AmeriFreight Support Route

  • New quote or shipping questions: Call Customer Support at 1-770-486-1010.
  • Carrier offer or price question: Contact the AmeriFreight agent who provided the offer before accepting it.
  • Carrier already assigned: Call Dispatch at 1-770-574-4436.
  • Pickup or delivery coordination: Contact Dispatch and the assigned carrier or driver.
  • Billing, deposit or AmeriFreight payment: Call Accounting at 1-678-992-5067.
  • Balance due to the motor carrier: Confirm the accepted payment method directly with the assigned carrier before delivery.
  • Cancellation before dispatch: Contact AmeriFreight immediately and request written confirmation.
  • Cancellation after dispatch: Review the accepted transport agreement because the AmeriFreight payment may be nonrefundable.
  • Vehicle damage: Document the damage on the delivery Bill of Lading before signing and contact the carrier and AmeriFreight immediately.
  • AFTA Plan claim: Report potentially qualifying damage within the plan’s required reporting period.
  • Legal or contract notice: Email legal@amerifreight.net or write to the Legal and Compliance Department.
  • Unresolved federal broker or transporter complaint: Use the FMCSA National Consumer Complaint Database.

Is AmeriFreight a Broker or a Carrier?

AmeriFreight is a licensed auto-transport broker. It arranges transportation between the customer and an independent motor carrier.

AmeriFreight does not own the truck that transports the vehicle. The assigned carrier generally controls:

  • The transport truck and driver
  • Pickup and delivery coordination
  • The vehicle-condition inspection
  • The Bill of Lading
  • The carrier portion of the transport charge
  • Cargo insurance
  • Primary handling of a transport-damage claim

AmeriFreight handles the broker relationship, including:

  • Providing a shipping estimate
  • Advertising the shipment to carriers
  • Presenting carrier offers
  • Arranging dispatch after customer approval
  • Coordinating communication
  • Collecting the applicable broker payment
  • Helping route concerns involving the assigned carrier

Before releasing the vehicle, confirm the assigned carrier’s legal name, USDOT number, MC number, telephone number, insurance information and payment instructions.

AmeriFreight MC and USDOT Numbers

AmeriFreight Inc. currently identifies itself with:

  • MC number: MC-597401
  • USDOT number: 2238770

These numbers identify AmeriFreight’s broker registration. They are not necessarily the numbers belonging to the motor carrier assigned to transport the vehicle.

Customers can independently check the current broker and carrier records through:

Search the assigned carrier separately before pickup. A broker’s active authority does not replace verification of the company that will physically possess the vehicle.

How AmeriFreight Auto Transport Works

The general process is:

  1. Request an estimate by phone or online.
  2. Provide the pickup and delivery locations.
  3. Provide the vehicle year, make, model, type and condition.
  4. Select open, enclosed or another available transport option.
  5. Provide the first date the vehicle will be available.
  6. Review the estimated price and service level.
  7. Wait for AmeriFreight to locate an available carrier.
  8. Review the carrier’s proposed price and pickup window.
  9. Accept or decline the carrier offer.
  10. Receive the carrier and dispatch information.
  11. Prepare the vehicle and complete the pickup inspection.
  12. Stay available for driver and dispatch communications.
  13. Inspect the vehicle again at delivery.
  14. Record any new damage before signing the delivery Bill of Lading.

Do not rely only on a preliminary estimate. Ask for the final accepted carrier price, AmeriFreight payment, carrier balance, payment method and pickup window in writing.

AmeriFreight Quote vs. Final Carrier Price

An initial auto-transport quote may be an estimate of what a carrier could accept for the route. The actual offer can be affected by:

  • Pickup and delivery distance
  • Route popularity
  • Season and weather
  • Fuel prices
  • Carrier availability
  • Vehicle size and weight
  • Whether the vehicle runs
  • Vehicle modifications
  • Open or enclosed transport
  • Pickup flexibility
  • Expedited service
  • Rural or restricted pickup locations

Before accepting an offer, ask:

  • Is this the complete price?
  • How much is paid to AmeriFreight?
  • How much is paid to the carrier?
  • When will each amount be charged?
  • What payment method will the carrier accept?
  • Is the pickup date guaranteed or estimated?
  • What happens if the carrier cancels?
  • What happens if I cancel?
  • Is the AFTA Plan included or optional?

AmeriFreight Service Levels Explained

AmeriFreight’s transport agreement describes several service or pricing categories. The names and current terms should be reviewed before booking.

Economy Saver Rate

This is intended for customers with greater scheduling flexibility. The estimated price may not immediately attract a carrier, and the customer may later receive higher carrier offers.

Priority Preferred Rate

This is intended to reflect a more current market rate and normally provides a shorter estimated pickup window than the Economy Saver option.

First Class Rate

The First Class option is described as having a guaranteed customer price and a more specific pickup commitment, subject to the agreement’s exceptions. Basic AFTA Plan coverage may be included under separate terms.

Do not choose a service level based only on its name. Compare:

  • Final price
  • Pickup commitment
  • Cancellation terms
  • Delay provisions
  • AFTA Plan inclusion
  • Carrier payment requirements

Information to Have Before Contacting AmeriFreight

  • AmeriFreight order or reference number
  • Customer name, email and phone number
  • Pickup and delivery cities or ZIP codes
  • Vehicle year, make and model
  • VIN when privately requested for the shipment
  • Whether the vehicle runs, rolls, brakes and steers
  • Vehicle modifications or oversized equipment
  • First available pickup date
  • Accepted carrier offer
  • Assigned carrier’s legal name
  • Carrier USDOT and MC numbers
  • Driver’s name and phone number
  • Pickup and delivery Bills of Lading
  • Payment confirmations
  • Vehicle photographs and videos
  • Damage estimates when applicable
  • The specific resolution requested

Do not publish a VIN, license plate, home address, pickup address, delivery address, Bill of Lading number, carrier insurance certificate, driver’s personal phone number or payment information in a public review.

How to Prepare a Vehicle for AmeriFreight Transport

Before pickup:

  1. Wash the exterior so existing damage can be seen.
  2. Photograph every side of the vehicle in good lighting.
  3. Take close photographs of existing scratches, dents and glass damage.
  4. Record the mileage.
  5. Remove personal belongings and valuables.
  6. Remove toll passes and electronic transponders.
  7. Disable alarms.
  8. Leave approximately one-quarter tank of fuel.
  9. Check for visible leaks.
  10. Confirm that the battery is charged and tires are inflated.
  11. Remove or secure loose accessories.
  12. Provide the necessary keys.
  13. Tell AmeriFreight and the carrier about modifications or mechanical problems.
  14. Review the pickup Bill of Lading before signing it.

AmeriFreight’s written terms state that personal items should not be transported in the vehicle. Do not rely on an informal statement from a driver that conflicts with the written agreement or carrier insurance restrictions.

Can I Put Personal Items in the Vehicle?

AmeriFreight’s current transport agreement states that personal items may not be transported in the vehicle.

Personal property can create several problems:

  • The carrier may refuse pickup.
  • Additional weight can create fees or compliance concerns.
  • Personal property may not be covered by cargo insurance.
  • Loose items can damage the vehicle’s interior.
  • Theft or loss may not be reimbursed.
  • The carrier may require the items to be removed before loading.

Remove cash, documents, electronics, medications, jewelry, firearms, toll devices, garage-door openers and other private or valuable property.

AmeriFreight Pickup Is Delayed

Pickup dates can be affected by carrier availability, route demand, weather, truck breakdowns, traffic, prior deliveries and legal driving-hour limits.

If pickup is delayed:

  1. Confirm whether a carrier has actually been assigned.
  2. Ask whether the shipment has been dispatched.
  3. Request the carrier’s legal name and USDOT number.
  4. Contact Dispatch at 1-770-574-4436.
  5. Ask whether the pickup date is estimated or guaranteed under the selected service.
  6. Request the revised pickup window in writing.
  7. Ask what happens if the assigned carrier cancels.
  8. Do not double book the shipment with another broker without first reviewing the cancellation terms.

A driver may ask to meet at a nearby safe location when a residential street, gated community, low bridge, narrow road, steep hill or local restriction cannot safely accommodate a large transport truck.

The Assigned Carrier Canceled

Contact AmeriFreight Dispatch immediately. Ask:

  • Why the carrier canceled
  • Whether AmeriFreight is searching for a replacement
  • Whether the replacement price will change
  • Whether the original service level still applies
  • Whether a new deposit or authorization is required
  • When the customer may cancel and receive a refund

AmeriFreight’s agreement allows the company to attempt to locate substitute carriers after an assigned carrier cancels. Review the accepted contract before booking elsewhere because creating a second active broker listing can be treated as double booking.

AmeriFreight Delivery Is Delayed

Estimated delivery dates are not always guaranteed. Transport can be delayed by:

  • Weather
  • Traffic
  • Truck breakdowns
  • Driver-hour restrictions
  • Earlier pickup and delivery delays
  • Road closures
  • Mechanical problems with another vehicle
  • Accidents
  • Changes to the safe delivery location

For a delayed vehicle:

  1. Contact the driver or carrier.
  2. Contact AmeriFreight Dispatch.
  3. Request the vehicle’s current general location.
  4. Ask for a revised delivery window.
  5. Save all text messages and emails.
  6. Review whether the selected service includes any limited delay reimbursement.
  7. Keep rental-car receipts when AmeriFreight instructs you that reimbursement may apply.

Do not assume that every late delivery qualifies for reimbursement. The applicable service level, length of delay and cause of delay can affect eligibility.

Do I Have to Be Present for Delivery?

The customer does not necessarily have to be personally present, but an authorized adult should be available to:

  • Meet the driver
  • Inspect the vehicle
  • Compare it with the pickup condition report
  • Photograph the vehicle
  • Record new damage
  • Sign the Bill of Lading
  • Make the required carrier payment

The representative should be at least 18 years old and understand that signing without documenting damage can make a later claim much more difficult.

How to Pay for AmeriFreight Auto Transport

The normal payment structure may include:

  • A partial payment or broker fee charged by AmeriFreight after the customer accepts a carrier offer
  • A remaining balance paid directly to the carrier at delivery

AmeriFreight also describes a full-prepayment option. Ask whether additional credit-card accommodation fees apply before choosing to pay the complete shipment cost through AmeriFreight.

Before pickup, obtain written confirmation of:

  • Total shipment price
  • AmeriFreight payment
  • Carrier balance
  • Payment due date
  • Accepted payment method
  • Name that will appear on the statement

Carriers may require cash, cashier’s check, money order or another agreed payment method. Confirm the method at least one day before delivery.

How to Cancel an AmeriFreight Order

Contact AmeriFreight as soon as the need to cancel becomes known.

Before dispatch:

  1. Call Customer Support at 1-770-486-1010.
  2. Provide the order number.
  3. State clearly that the shipment should be canceled.
  4. Ask whether a carrier has been assigned.
  5. Ask whether the order has been dispatched.
  6. Request written cancellation confirmation.

AmeriFreight’s current terms generally permit cancellation before the vehicle is dispatched to an accepted carrier.

After dispatch, cancellation can result in forfeiture of the AmeriFreight payment or deposit. Additional carrier charges may also be claimed when a customer fails to release the vehicle after agreeing to pickup.

AmeriFreight Refund Policy

Refund eligibility depends heavily on when the cancellation occurred.

A payment may be nonrefundable when:

  • The customer accepted a carrier offer and the vehicle was dispatched.
  • The shipment was double booked with multiple brokers.
  • The customer failed to release the vehicle for an agreed pickup.
  • Loading had already begun.
  • The customer rejected dispatch arrangements after previously accepting them.

When disputing a refund decision, request:

  • The date and time the carrier offer was accepted
  • The dispatch date and time
  • The assigned carrier’s information
  • The contract provision used
  • An itemized explanation of the retained amount
  • The decision in writing

What Is Double Booking?

Double booking occurs when the same vehicle shipment is listed with more than one broker at the same time.

This can cause:

  • Duplicate listings on carrier load boards
  • Confusion about which broker represents the customer
  • Artificially higher carrier offers
  • Carrier cancellation
  • Deposit or refund disputes
  • Conflicting pickup instructions

Cancel the first broker agreement in writing before authorizing another broker to advertise the same shipment.

Vehicle Arrived Damaged

Do not sign the delivery Bill of Lading until the vehicle has been inspected.

Follow these steps:

  1. Inspect the vehicle while the driver is still present.
  2. Use adequate lighting.
  3. Compare the vehicle with pickup photographs and the original condition report.
  4. Photograph every side of the vehicle.
  5. Take close photographs of each new area of damage.
  6. Write the damage clearly on the delivery Bill of Lading.
  7. Ask the driver to acknowledge and sign the damage notation.
  8. Keep a copy of the completed document.
  9. Pay the carrier as required while preserving the documented claim.
  10. Contact the carrier and AmeriFreight immediately.
  11. Request formal insurance and claim instructions.
  12. Do not repair the vehicle until the claim has been documented and reviewed.

Signing a clean Bill of Lading can be treated as evidence that the vehicle was delivered without new visible damage.

How to File an AmeriFreight Vehicle-Damage Claim

The primary damage claim is generally filed against the assigned carrier and its cargo insurer, not AmeriFreight’s broker registration.

Prepare:

  • Pickup Bill of Lading
  • Delivery Bill of Lading with damage noted
  • Pickup photographs and video
  • Delivery photographs and video
  • Carrier’s legal name
  • Carrier’s USDOT and MC numbers
  • Carrier insurance information
  • Written description of the damage
  • Repair estimates
  • Payment records
  • Emails and text messages
  • AmeriFreight order information

AmeriFreight’s transport terms instruct customers to send the pickup and delivery Bills of Lading, damage photographs and two repair estimates to the carrier and AmeriFreight within 10 days after delivery.

A carrier or insurer may impose other deadlines. Begin the claim immediately rather than waiting for the end of any stated period.

What Is the AmeriFreight AFTA Plan?

The AFTA Plan is optional supplemental gap protection offered in connection with certain AmeriFreight shipments. It is not an insurance policy.

Depending on the selected plan and eligibility terms, it may assist with certain costs that are not fully covered by the carrier’s cargo insurance, including an eligible insurance deductible up to the plan limit.

Important limitations include:

  • The plan is separate from the carrier’s cargo insurance.
  • It does not replace the delivery inspection.
  • Damage should still be written on the Bill of Lading.
  • Only qualifying claims are covered.
  • Exclusions and documentation requirements apply.
  • Qualifying damage must be reported within 48 hours of delivery.

Ask for the complete AFTA Plan terms before paying for or accepting the coverage.

AmeriFreight Charge on a Credit Card

An AmeriFreight-related transaction may involve:

  • The broker or booking payment
  • Full prepayment
  • AFTA Plan protection
  • Cancellation protection
  • A credit-card accommodation fee
  • A refund or adjustment

A separate payment may be owed directly to the assigned carrier. This carrier payment might not use the AmeriFreight name on the statement.

Compare the charge with:

  • The accepted carrier offer
  • Transport agreement
  • Dispatch confirmation
  • AmeriFreight receipt
  • Carrier payment instructions

Call Accounting at 1-678-992-5067 for an explanation. Contact the bank or card issuer promptly if a completed transaction remains unauthorized.

Fake AmeriFreight and Auto-Transport Scams

Auto-transport customers should be cautious about fake brokers, copied websites, identity theft and payment instructions sent through unofficial channels.

Warning signs include:

  • A caller uses AmeriFreight’s name but cannot provide the order details.
  • The USDOT or MC number does not match the company.
  • The assigned carrier cannot be verified through FMCSA.
  • Payment is demanded through gift cards or cryptocurrency.
  • A last-minute wire or peer-to-peer payment is sent to an unrelated individual.
  • The caller refuses to provide a written carrier agreement.
  • The pickup driver or truck company is different from the dispatch information.
  • A message demands a verification code or account password.
  • A fake support representative offers a refund after obtaining remote computer access.

Verify unexpected instructions by calling 1-770-486-1010 or Dispatch at 1-770-574-4436 using the numbers published on AmeriFreight’s official website.

How to Escalate an AmeriFreight Complaint

  1. Identify whether the problem involves AmeriFreight or the assigned carrier.
  2. Call Customer Support at 1-770-486-1010.
  3. Call Dispatch at 1-770-574-4436 for an active shipment.
  4. Call Accounting at 1-678-992-5067 for payment or refund questions.
  5. Ask for a case number and supervisor.
  6. Save the accepted offer, contract, Bills of Lading, photographs and payment records.
  7. Request the company’s decision and controlling contract provision in writing.
  8. Send a concise written complaint to AmeriFreight Inc., 205 Greencastle Road, Suite A, Tyrone, GA 30290.
  9. Send formal contract correspondence to legal@amerifreight.net when appropriate.
  10. Contact the assigned carrier and cargo insurer separately for vehicle damage.
  11. File a complaint with FMCSA when the issue involves a broker or auto transporter and remains unresolved.

FMCSA complaints can be submitted through:

A complaint filed with FMCSA does not automatically obtain a refund or resolve a private damage claim, but it creates a federal record for possible review.

A review submitted to CustomerServiceNumbers.com does not contact AmeriFreight, cancel a shipment, stop dispatch, change a pickup date, open a carrier claim or file an FMCSA complaint.

AmeriFreight Customer Service Reviews and Complaints

CustomerServiceNumbers.com does not yet have any published AmeriFreight customer reviews. The current CSN rating is therefore 0.0 out of 5 based on zero reviews.

There is not enough CSN review data to identify a current customer-service trend.

Future reviews may help readers understand experiences involving:

  • Initial shipping quotes
  • Final carrier offers
  • Price changes
  • Carrier assignment
  • Dispatch communication
  • Pickup delays
  • Carrier cancellations
  • Delivery timing
  • Broker and carrier payments
  • Cancellations and refunds
  • Vehicle damage
  • Carrier insurance claims
  • AFTA Plan claims
  • Complaint escalation

Frequently Asked Questions About AmeriFreight Customer Service

What is the AmeriFreight customer-service number?

Call AmeriFreight Customer Support at 1-770-486-1010.

What are AmeriFreight’s customer-service hours?

AmeriFreight currently publishes hours of Monday-Friday from 8 AM to 10 PM, Saturday from 9 AM to 6 PM and Sunday from noon to 4 PM Eastern Time.

What is the AmeriFreight dispatch number?

Call Dispatch at 1-770-574-4436 for an active shipment or assigned-carrier issue.

What is the AmeriFreight accounting number?

Call Accounting at 1-678-992-5067 for broker-payment, charge or refund questions.

What is the AmeriFreight customer-service email?

AmeriFreight publishes info@amerifreight.net for general inquiries.

Is AmeriFreight a carrier?

No. AmeriFreight is a licensed auto-transport broker that arranges transportation through independent motor carriers.

What are AmeriFreight’s MC and USDOT numbers?

AmeriFreight identifies its broker authority as MC-597401 and USDOT 2238770.

Does AmeriFreight require an upfront payment?

AmeriFreight states that customers do not pay before choosing and accepting a carrier offer. A payment can be charged after the offer is accepted and dispatch occurs.

Can I cancel AmeriFreight before a carrier is assigned?

The current terms generally permit cancellation before the vehicle is dispatched. Request written confirmation that the order has been canceled.

Can I cancel after AmeriFreight dispatches the vehicle?

A cancellation after accepting a carrier offer and dispatch can result in forfeiture of the AmeriFreight payment or deposit.

What happens if the carrier cancels?

Contact Dispatch. AmeriFreight may attempt to locate a replacement carrier. Ask whether the price, pickup window or cancellation rights will change.

Who pays for damage during transport?

The damage claim is generally directed first to the assigned motor carrier and its cargo insurer. AmeriFreight is the broker and can assist with routing and documentation.

What should I do before signing the delivery Bill of Lading?

Inspect the vehicle, compare it with pickup photographs and write every area of new damage on the Bill of Lading before signing.

How long do I have to report an AFTA Plan claim?

AmeriFreight currently states that potentially qualifying AFTA Plan damage must be reported within 48 hours of delivery.

Where is AmeriFreight headquartered?

AmeriFreight Inc. lists its office at 205 Greencastle Road, Suite A, Tyrone, Georgia 30290.

How do I file a federal auto-transport complaint?

Use the FMCSA National Consumer Complaint Database or call 1-888-368-7238.

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Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official phone numbers, department contacts, complaint routes, policy guidance and customer reviews.

We are not owned by AmeriFreight Inc., an assigned motor carrier, cargo insurer, AFTA Plan administrator, FMCSA, vehicle dealer, moving company or auto-transport marketplace.

Share Your AmeriFreight Customer Service Experience

Have you contacted AmeriFreight about a quote, carrier offer, pickup delay, dispatch issue, delivery update, payment, cancellation, refund, damaged vehicle, carrier insurance claim or AFTA Plan claim?

Leave a factual review below and explain which support route you used, how long AmeriFreight took to respond and whether the problem was resolved.

Comments are moderated. Do not include VINs, license plates, order numbers, Bills of Lading, pickup or delivery addresses, driver contact details, carrier insurance documents, payment-card information, bank details, photographs showing private documents or personal information about an employee or driver.

Page Update Note

This AmeriFreight customer-service page was created and reviewed on July 18, 2026. The page includes current Customer Support, Dispatch and Accounting numbers, hours, email addresses, FMCSA broker information, quote and cancellation guidance, payment information, vehicle-preparation steps, damage-claim instructions, AFTA Plan reporting information and complaint escalation options.

Last Updated: July 18, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with AmeriFreight Inc., an assigned motor carrier, carrier insurance company, AFTA Plan provider, Federal Motor Carrier Safety Administration or any vehicle-shipping company.

Phone numbers, business hours, broker authority, carrier availability, quotes, prices, pickup windows, delivery estimates, payment methods, cancellation terms, refund eligibility, insurance information, claim deadlines and AFTA Plan terms can change. Review the current AmeriFreight agreement, assigned carrier agreement, Bill of Lading, insurance documents and AFTA Plan terms before making a decision.

This page cannot provide a shipping quote, assign a carrier, locate a vehicle, cancel an order, issue a refund, stop a payment, inspect a vehicle, approve a damage claim, determine insurance coverage or file a regulatory complaint. It is not legal, insurance, financial, transportation, mechanical or vehicle-safety advice.

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