Use this page to contact NAPA customer service for auto parts orders, product information, returns, warranties, NAPA Rewards, product recalls, NAPA AutoCare repair questions, store issues, complaints, and customer reviews. NAPA Auto Parts sells automotive replacement parts, tools, accessories, batteries, fluids, filters, brakes, and related products online and through local NAPA stores.
NAPA Customer Service Phone Number and Contact Options
- NAPA Customer Service Phone: 1-800-538-6272 / 1-800-LET-NAPA
- Customer Service Hours: Monday through Friday, 8 a.m. to 9 p.m. ET; Saturday and Sunday, 8 a.m. to 5 p.m. ET
- Email Support: customersupport@napaonline.com
- Official Contact Page: NAPA Contact Us
- Live Chat: Available through NAPA’s contact page when a support representative is available
- NAPA Help and FAQs: NAPA FAQs
- Track an Order: NAPA Order Status
- Find a NAPA Store: NAPA Store Locator
- Find a NAPA AutoCare Center: NAPA AutoCare
- Parent Company: Genuine Parts Company
- Genuine Parts Company Headquarters: 2999 Wildwood Pkwy, Atlanta, GA 30339
Choose the Correct NAPA Support Route
NAPA support depends on whether your issue involves an online order, local store purchase, accessory order, AutoCare repair, warranty, rewards account, recall, or credit-card question.
- NAPAonline order status or product information: Call 1-800-538-6272, use live chat, or use the contact form.
- Buy Online, Pick Up In Store issue: Contact the local NAPA store and NAPA customer support with your order confirmation.
- Store purchase issue: Contact the local NAPA Auto Parts store first, then NAPA customer support if the issue is not resolved.
- Standard NAPAonline returns: Use the NAPA Returns page and contact customer support if an RGA or return help is needed.
- Accessories and Performance Parts returns: For ACC orders, call 855-392-5646 or email accessories@napaonline.com.
- NAPA AutoCare repair or service issue: Contact the independent AutoCare center that performed the work. For qualifying warranty-backed service outside 25 miles from the original repair shop, contact the NAPA AutoCare Warranty Administrator at 800-452-6272.
- NAPA Rewards issue: Sign in to your NAPAonline account or contact customer support.
- Product recall or safety concern: Use NAPA’s product recall page and official CPSC or NHTSA recall resources.
- NAPA Credit Card issue: Contact Synchrony through the card-management route. Do not send credit-card details through a public review or regular email.
Information To Have Ready Before Contacting NAPA
Before contacting NAPA customer service, a local store, a NAPA AutoCare center, or a warranty administrator, gather the details that apply to your issue:
- NAPAonline order number or local store receipt
- Product name, brand, part number, and quantity
- Vehicle year, make, model, engine, VIN, and trim if relevant to fitment
- Store location, purchase date, pickup date, or ship-to-home delivery date
- Photos of the item, packaging, damage, wrong part, or defect if support requests them
- Core-charge information if the issue involves a core return
- NAPA Rewards account phone number or email if the issue involves points or rewards
- AutoCare repair invoice, shop name, service date, and warranty paperwork if the issue involves repair work
- Recall notice, manufacturer notice, or product-safety information if applicable
- A short explanation of the issue and the resolution you are requesting
For public reviews, do not post your full order number, receipt, VIN, license plate number, phone number, email address, payment details, NAPA Rewards account information, credit-card account information, repair invoice, or photos that reveal private vehicle or personal information.
Common Reasons Customers Contact NAPA
- Order status, shipping, delivery, or pickup problems
- Wrong part, damaged item, missing item, or fitment question
- Returns, refunds, exchanges, clearance or final sale questions
- Core charges and used core returns
- Battery returns, recycling, warranty questions, or battery core issues
- Manufacturer warranty questions or defective product claims
- NAPA Rewards points, missing points, welcome rewards, or account issues
- Gift cards, promotions, rebates, and price match questions
- NAPA AutoCare repair issues or Peace of Mind Warranty questions
- Product recalls, product-safety notices, or replacement instructions
- Complaints about local store service, website errors, order handling, or response times
NAPAonline Orders, Pickup, Shipping, and Delivery
For online orders, use NAPA’s order-status page, your confirmation email, the local pickup store, or customer service. If an order is delayed, missing, damaged, or marked delivered but not received, keep your confirmation email, tracking information, delivery photo if available, and any messages from the carrier or store.
Returns, Refunds, Exchanges, and Core Returns
NAPA has separate return rules for standard NAPAonline replacement parts and for Accessories and Performance Parts orders. Standard NAPAonline replacement parts may generally be returned within 30 days when eligible, but clearance and final sale items are not returnable. Accessories orders that begin with ACC use the Accessories and Performance Parts return process.
- NAPA Returns
- NAPA Accessories Return Information
- Accessories Returns Phone: 855-392-5646
- Accessories Returns Email: accessories@napaonline.com
If your return involves a battery, core charge, used core, hazardous item, fluid, installed part, special order, clearance item, or final sale item, contact NAPA before sending anything back. Do not post return labels, receipts, order confirmations, or vehicle details in a public review.
Warranties, Defective Parts, and Product Support
Warranty coverage may depend on the product, manufacturer, part category, installation details, purchase date, and whether the part was installed or used. Contact NAPA customer support, the local store, or the product manufacturer for warranty routing. If the issue involves a possible safety defect, stop relying on public comments and use official NAPA, manufacturer, CPSC, NHTSA, or qualified automotive support routes.
CustomerServiceNumbers.com does not provide automotive repair, installation, electrical, battery, brake, emissions, fuel-system, towing, safety, legal, or warranty-coverage advice.
NAPA AutoCare, Repair Shops, and Peace of Mind Warranty
NAPA AutoCare centers are repair shops that use NAPA parts and participate in NAPA AutoCare programs. They are different from NAPA Auto Parts retail stores. If your issue involves a repair, start with the AutoCare center that performed the service and keep your invoice, service date, mileage, warranty paperwork, photos, and messages.
- NAPA AutoCare
- NAPA AutoCare Peace of Mind Warranty
- NAPA AutoCare Warranty Administrator: 800-452-6272
For vehicle repair, diagnosis, driving safety, warranty eligibility, or legal disputes with a repair shop, contact the shop, NAPA AutoCare warranty support, your insurer, your state consumer agency, or a qualified automotive professional.
NAPA Rewards, Rebates, Gift Cards, and Promotions
NAPA Rewards members can earn points online and at participating NAPA stores. If points are missing, use your NAPAonline account, receipt, claim code, or customer support. Promotions, coupons, rebates, gift cards, and local store offers may have separate terms and eligibility requirements.
NAPA Credit Card and Financing Questions
The NAPA Credit Card is handled through Synchrony. If your issue involves the NAPA Credit Card, payments, statements, finance charges, deferred-interest promotions, account access, credit approval, fraud, or cardholder terms, use Synchrony’s official support routes. Do not send credit-card numbers or banking information through NAPA public reviews or regular email.
CustomerServiceNumbers.com does not provide financial, credit, banking, legal, or debt advice. Contact Synchrony, your bank, your card issuer, or a qualified professional for those issues.
Product Recalls and Safety Notices
NAPA maintains a product recall page for products sold on NAPAonline.com and in NAPA Auto Parts stores. For additional recall information, use the official CPSC and NHTSA resources. If your issue involves a safety-related automotive part, battery, chemical, lift, jack, brake part, steering part, fuel part, child-safety product, or electrical component, contact NAPA, the manufacturer, CPSC, NHTSA, or a qualified automotive professional through official channels.
- NAPA Product Recalls
- CPSC Recalls
- NHTSA Vehicle and Equipment Recalls
- CPSC Phone: 1-800-638-2772
- NHTSA Vehicle Safety Hotline: 1-888-327-4236
Fraud, Privacy, and Safe Review Tips
When contacting NAPA or leaving a public review, protect your private information. Do not post full order numbers, receipts, VINs, license plate numbers, payment details, rewards account details, credit-card account information, repair invoices, warranty documents, return labels, or screenshots that show personal information. If you receive a suspicious call, email, or text claiming to be from NAPA, use NAPAonline.com, the official contact page, or the verified phone number before sharing information.
How to Escalate a NAPA Complaint
If your NAPA issue is not resolved after the first contact, keep your complaint organized and route it to the correct team.
- Identify whether the issue involves NAPAonline, a local NAPA Auto Parts store, a NAPA AutoCare center, an accessories order, a manufacturer warranty, or the NAPA Credit Card.
- Call NAPA customer support at 1-800-538-6272, use live chat, or submit the contact form.
- For local store issues, contact the store manager and save your receipt, dates, employee names if available, and product details.
- For returns, ask whether an RGA is required and confirm the correct return route before shipping anything back.
- For AutoCare repair issues, contact the shop that performed the repair and ask for written next steps or warranty instructions.
- For safety-sensitive or recall-related issues, use official NAPA, manufacturer, CPSC, NHTSA, or qualified automotive support routes.
- Ask for a case number, return authorization, written explanation, expected timeline, or escalation path when available.
NAPA Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently invites customers to share reviews about NAPA customer service. Useful reviews may discuss NAPAonline orders, store service, returns, refunds, wrong parts, defective products, warranties, NAPA Rewards, rebates, gift cards, AutoCare repair support, recall routing, response times, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include private information, full order numbers, VINs, receipts, payment details, rewards account information, credit-card details, repair invoices, or unsafe repair instructions in a public review.
Frequently Asked Questions About NAPA Customer Service
What is the NAPA customer service phone number?
NAPA customer service can be reached at 1-800-538-6272, also listed as 1-800-LET-NAPA.
What are NAPA customer service hours?
NAPA’s official contact page lists support hours as Monday through Friday, 8 a.m. to 9 p.m. ET, and Saturday and Sunday, 8 a.m. to 5 p.m. ET.
How do I email NAPA customer service?
NAPA lists customersupport@napaonline.com for customer support. You can also use the official contact form on NAPAonline.com.
How do I return a NAPAonline order?
Use NAPA’s Returns page. Some ship-to-home returns require customer support to provide an RGA and UPS return instructions, while participating NAPA stores may process eligible NAPAonline returns with an order confirmation or receipt.
How do I return a NAPA Accessories order?
Accessories and Performance Parts orders that begin with ACC use a separate return route. Call 855-392-5646 or email accessories@napaonline.com.
Can I return a battery by UPS?
NAPA’s return policy says batteries ordered through NAPAonline and shipped to your home cannot be returned by UPS and must be returned at a participating NAPA Auto Parts store.
How do I contact NAPA about a core charge?
Contact NAPA customer support or your local NAPA store with your receipt or order confirmation. Used cores tied to replacement parts may have specific return rules and timing requirements.
Who handles NAPA AutoCare repair warranty issues?
Contact the NAPA AutoCare center that performed the original repair. If warranty-backed service is needed outside 25 miles from the original repair shop, contact the NAPA AutoCare Warranty Administrator at 800-452-6272.
How do I contact NAPA about a product recall?
Use NAPA’s Product Recalls page and check official CPSC or NHTSA recall resources. Contact NAPA, the manufacturer, CPSC, NHTSA, or a qualified automotive professional for safety-sensitive issues.
Who owns NAPA Auto Parts?
NAPA Auto Parts is part of Genuine Parts Company. Genuine Parts Company’s headquarters are listed at 2999 Wildwood Pkwy, Atlanta, GA 30339.
Related Resources
Customers comparing auto parts and repair support options may also find these CustomerServiceNumbers.com pages useful: AutoZone Customer Service, RockAuto Customer Service, Advance Auto Parts Customer Service, and Pep Boys Customer Service. For corporate-level information, see NAPA Corporate Office Headquarters.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with NAPA Auto Parts, National Automotive Parts Association, Genuine Parts Company, NAPA AutoCare, Synchrony, any local NAPA store, or any repair shop.
Share Your Experience With NAPA
Have you contacted NAPA about an online order, store purchase, return, refund, wrong part, warranty, core charge, AutoCare repair, Rewards issue, recall, gift card, credit-card issue, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, VINs, license plates, receipts, payment details, rewards account details, credit-card information, repair invoices, or unsafe repair instructions in your public review.
Page Update Note
This NAPA customer service page was updated on July 1, 2026, to verify current official customer-service phone number, support hours, contact form, live chat, returns, accessories support, product recalls, NAPA Rewards, NAPA AutoCare warranty routing, parent-company address, related COH page, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with NAPA Auto Parts, National Automotive Parts Association, Genuine Parts Company, NAPA AutoCare, Synchrony, any local store, any repair shop, any manufacturer, CPSC, or NHTSA. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For automotive repair, installation, diagnosis, recalls, product safety, warranty coverage, legal issues, financial questions, credit-card disputes, towing, driving safety, or insurance questions, contact NAPA, the store, the AutoCare center, the manufacturer, Synchrony, CPSC, NHTSA, your insurer, your bank, your card issuer, a qualified automotive professional, or another qualified professional through official channels.
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