RockAuto is an online auto-parts retailer that handles most customer-service issues through its website. The company does not provide a general customer-service phone line for orders, returns, fitment questions, shipping problems, or warranty claims.
Customers should use RockAuto’s Order Status & Returns system to track an order, request a change, arrange a return, report a shipment problem, or begin a warranty claim.
How to Contact RockAuto Customer Service
- Order Status & Returns: Check an Order or Report a Problem
- RockAuto Help Center: RockAuto Online Help
- Email for questions not resolved online: service@rockauto.com
- Corporate office phone: 1-608-661-1376
- Official website: RockAuto.com
- Online support availability: 24 hours a day, seven days a week
Important: The corporate phone number is not a general RockAuto customer-service line. RockAuto directs customers with order, return, shipment, warranty, and payment problems to its online self-service tools.
The number 1-866-762-5288 appears on some older customer-service websites, but RockAuto does not currently list it as an official customer-support number. Customers should use the Order Status & Returns page instead.
Does RockAuto Have a Customer-Service Phone Number?
RockAuto states that it does not provide customer-service assistance by telephone. The company says its online system is intended to provide consistent assistance while helping keep operating costs and parts prices lower.
RockAuto’s online tools can be used to:
- Check order status
- View tracking information
- Request an order change
- Attempt to cancel an order
- Report a missing or damaged shipment
- Report that the wrong part arrived
- Arrange a return
- Purchase a discounted return label
- Enter return-tracking information
- Begin a warranty claim
- Arrange a core return
Customers who cannot resolve an issue through the Help Center or Order Status & Returns system may email service@rockauto.com. Include the RockAuto order number and a concise explanation of the problem.
How to Check a RockAuto Order
Visit the RockAuto Order Status & Returns page. Customers can normally look up an order using:
- The email address or telephone number used for the order
- The RockAuto order number
If the order number is unavailable, RockAuto may be able to send a list of recent orders to the email address used during checkout.
The order page may show:
- Whether the order has been processed
- Which warehouse shipped each item
- Carrier tracking numbers
- Estimated delivery information
- Whether an order change is still possible
- Options for reporting a problem
- Return eligibility and instructions
RockAuto Orders May Arrive in Separate Packages
RockAuto ships parts from multiple warehouses and suppliers. Items placed in the same order may be assigned separate tracking numbers and arrive on different days.
Before reporting a missing part:
- Open the Order Status & Returns page.
- Review every tracking number associated with the order.
- Match the received boxes to the listed shipments.
- Confirm whether another package remains in transit.
- Use “Arrange a Return/Report a Problem” when a listed package is missing or incomplete.
How to Change or Cancel a RockAuto Order
RockAuto orders are processed quickly. A change or cancellation may only be possible before the warehouse begins processing or shipping the order.
To request a change:
- Visit the Order Status & Returns page.
- Enter the order information.
- Select the option to request a change or cancel the applicable item.
- Follow the instructions shown for that order.
- Save the confirmation message or email.
If the cancellation option is no longer available, the order may already be in warehouse processing or transit. The customer may need to receive the part and then arrange a return.
Do not assume that an email requesting cancellation has stopped an order. Confirm the status through the online order page.
RockAuto Return Policy
RockAuto generally allows parts to be returned within 30 days for a refund of the part price. Return eligibility depends on the condition of the item and the instructions generated for the specific order.
Returned parts generally must be:
- Complete
- Unused and uninstalled
- In resalable condition
- In the original manufacturer packaging
- Accompanied by all hardware, instructions, and accessories
- Returned to the address supplied through the online system
The manufacturer’s box should not be marked, taped, labeled, written on, or used as the exterior shipping box. Place the original product box inside another shipping carton.
Opened liquids such as oil, chemicals, and paint may not be returnable. Gift certificates and other excluded products may also be subject to separate rules.
How to Start a RockAuto Return
- Go to Order Status & Returns.
- Look up the applicable order.
- Select “Arrange a Return/Report a Problem” beside the part.
- Choose the reason for returning it.
- Follow the product-specific instructions.
- Print the return authorization and label when provided.
- Ship the part to the address generated for that return.
- Enter the tracking number in the online system when required.
RockAuto parts ship from different warehouses. Do not combine products from separate return authorizations unless the instructions specifically say they should be returned together.
Who Pays RockAuto Return Shipping?
Customers are responsible for return shipping in most situations. RockAuto may offer a discounted prepaid shipping label through the Order Status & Returns system.
The generated return instructions should indicate whether RockAuto or the customer is responsible for the shipping cost based on the reason selected and the circumstances of the order.
Save photographs of the product, packaging, label, and shipping damage before sending a disputed item back.
Do Not Mail Returns to RockAuto Headquarters
RockAuto does not accept customer returns at its Madison corporate office.
Always use the return address provided through the Order Status & Returns system. The correct return location depends on the part, supplier, warehouse, and reason for the return.
What to Do if RockAuto Sent the Wrong Part
When a received part does not match the ordered part number or catalog description:
- Do not install or modify the part.
- Keep all packaging, labels, hardware, and paperwork.
- Photograph the product and manufacturer part number.
- Compare the received part number with the invoice.
- Open the order through Order Status & Returns.
- Select “Arrange a Return/Report a Problem.”
- Choose the option that most accurately describes what arrived.
There is an important difference between:
- RockAuto shipping a different part number than the one ordered
- The correct ordered part not fitting the vehicle
- The catalog containing incorrect application information
- The customer selecting the wrong engine, trim, production date, or option
Use the most accurate problem category because it can affect the return instructions and responsibility for shipping.
RockAuto Part-Fitment Questions
RockAuto is an auto-parts retailer rather than a repair shop. The company does not employ mechanics to provide personalized repair diagnosis or confirm which part should be installed based only on a description of the vehicle problem.
Before ordering, verify:
- Vehicle year
- Make and model
- Engine size and type
- Transmission
- Drive type
- Production date
- Vehicle identification number when necessary
- Brake, suspension, or towing package
- Original equipment part number
- Measurements and connector style
- Catalog notes and exclusions
Some vehicles use different parts during the same model year. A professional mechanic, dealership parts department, manufacturer catalog, or original part number may be needed to confirm fitment.
Do not open sealed packaging, install, paint, modify, or damage a part until its fitment has been checked. A part showing evidence of installation may no longer qualify for an ordinary return.
RockAuto Warranty Claims
RockAuto advertises manufacturer warranty coverage on the parts it sells. Warranty periods and conditions vary by brand and product.
To begin a warranty claim:
- Open the original order through Order Status & Returns.
- Select “Arrange a Return/Report a Problem.”
- Choose the warranty or defective-product option.
- Follow the instructions generated for the part.
- Provide any photographs, test results, or documentation requested.
For some claims, RockAuto may instruct the customer to purchase the same part again and return the allegedly defective part for review and a possible refund of the replacement order.
Warranty coverage commonly applies to defects in materials or workmanship. It may not cover:
- Incorrect installation
- Misdiagnosis
- Vehicle-related damage
- Normal wear
- Abuse or misuse
- Modified parts
- Commercial or racing use when excluded
- Labor or diagnostic charges
- Towing, rental-car, or incidental expenses
Review the manufacturer warranty shown for the exact part before ordering or paying for labor.
RockAuto Core Returns
Some remanufactured or rebuilt parts include a refundable core charge. Common examples include:
- Alternators
- Starters
- Brake calipers
- Steering racks
- Power-steering pumps
- Transmissions
- Electronic control modules
When a core charge appears in the catalog, the old rebuildable part may be returned for possible core credit.
RockAuto generally requires cores to be returned within six months of the purchase date. Customers are normally responsible for core-return shipping.
To return a core:
- Open the original order.
- Select the core-return option.
- Print the return instructions and label.
- Drain fluids when required.
- Package the core securely.
- Send it to the location listed on the authorization.
- Retain the tracking number until the credit is issued.
The returned core generally must be the same type of part and be complete enough to rebuild. A disassembled, broken, burned, heavily corroded, or incomplete unit may not qualify for full credit.
RockAuto Shipping and Delivery Problems
Use the Order Status & Returns page for:
- A package arriving late
- A shipment marked delivered but not received
- A damaged shipping box
- Missing items
- Parts shipped in separate packages
- Incorrect tracking information
- A package returned to the sender
- A customs or international-delivery issue
When an order arrives visibly damaged, photograph the exterior box, shipping label, internal packaging, and damaged part before discarding anything.
For a package marked delivered but missing:
- Verify the delivery address.
- Check around doors, garages, gates, and mail areas.
- Ask household members or nearby neighbors.
- Review the carrier’s delivery photograph when available.
- Allow for a possible premature delivery scan.
- Report the problem through RockAuto’s online order page.
RockAuto Refunds
A return refund generally covers the eligible part price. Original shipping, expedited shipping, return shipping, duties, taxes, and other charges may be treated differently depending on the reason for the return and applicable law.
After returning a part:
- Keep the carrier receipt and tracking number
- Enter return tracking through the order page when requested
- Monitor the return-delivery status
- Check the original payment method for the refund
- Allow additional time for the bank or card issuer to post the credit
If the refund appears incorrect, email service@rockauto.com with the order number, returned part number, return tracking, refund amount, and a short explanation.
How to Escalate a RockAuto Complaint
- Use Order Status & Returns. Select the exact order and report the problem through the appropriate option.
- Save all documentation. Keep the invoice, product listing, catalog notes, photographs, tracking records, return authorization, and emails.
- Use the correct issue category. Clearly distinguish a wrong shipment, fitment problem, defective part, damaged delivery, or late package.
- Email customer service. Send unresolved questions to service@rockauto.com.
- Reference the existing case. Include the order number and avoid creating several conflicting requests for the same issue.
- State the requested resolution. Ask specifically for a return authorization, replacement, refund review, shipping adjustment, warranty review, or core credit.
- Contact the corporate office only after using the online process. The corporate number is 1-608-661-1376, but it is not an order-support line.
What to Include in a RockAuto Complaint
- RockAuto order number
- Part number and manufacturer
- Vehicle year, make, model, and engine
- Date ordered and delivered
- Tracking and return numbers
- Photographs of the product and packaging
- A concise timeline of the problem
- Copies of previous responses
- The exact resolution requested
Do not publish complete order numbers, home addresses, telephone numbers, payment information, vehicle identification numbers, or other private information in a public review.
RockAuto Corporate Office
RockAuto, LLC6418 Normandy Lane, Suite 100
Madison, WI 53719
USA
- Corporate office phone: 1-608-661-1376
- Customer-service email: service@rockauto.com
- Website: RockAuto.com
This address is RockAuto’s corporate headquarters. It is not a customer return warehouse, retail store, parts counter, or pickup location.
Do not mail a return to the Madison headquarters. Obtain the authorized return address through the Order Status & Returns page.
RockAuto Customer Reviews and Complaints
CustomerServiceNumbers.com currently has only a limited number of published RockAuto reviews, so there is not enough page-specific feedback to provide a broad statistical summary.
The existing review describes frustration with the inability to reach a person by telephone. This is consistent with RockAuto’s current business model, which relies primarily on online self-service rather than telephone-based customer support.
Customers may leave feedback about:
- Part pricing and selection
- Catalog accuracy
- Shipping speed
- Orders arriving in multiple packages
- Wrong or damaged parts
- Return-shipping costs
- Warranty claims
- Core refunds
- Difficulty obtaining personalized assistance
- Email response and resolution quality
Reviews should describe the customer’s own experience, the type of part ordered, the support process used, and whether the issue was ultimately resolved.
About RockAuto
RockAuto is an online auto-parts retailer founded in Madison, Wisconsin. It sells mechanical, electrical, body, interior, maintenance, and repair parts for domestic and imported cars and light trucks.
Its catalog includes products such as:
- Brake pads, rotors, calipers, and hydraulics
- Suspension and steering parts
- Engine and cooling-system components
- Electrical and ignition parts
- Sensors and emissions equipment
- Belts, hoses, filters, and maintenance items
- Body panels, mirrors, lamps, and door hardware
- Heating and air-conditioning components
- Drivetrain, axle, and transmission parts
- Tools, chemicals, and accessories
RockAuto operates as an online retailer and does not have traditional retail stores or staffed parts counters.
RockAuto Competitors
RockAuto competes with online and store-based auto-parts retailers including AutoZone, Advance Auto Parts, O’Reilly Auto Parts, NAPA Auto Parts, Parts Geek, CarParts.com, and Summit Racing.
It also competes with large marketplaces including Amazon and eBay.
Consumers comparing auto-parts sellers may want to consider:
- Total price including shipping
- Part-brand and quality options
- Local availability
- Return periods
- Responsibility for return shipping
- Warranty procedures
- Ability to speak with a parts specialist
- Core-return costs
- Delivery-date reliability
Related RockAuto and Auto-Parts Resources
- AutoZone customer service and reviews
- Advance Auto Parts customer service and complaints
- Amazon customer service and order support
- eBay customer service and complaints
- RockAuto Help Center
- RockAuto Order Status & Returns
- Corporate office and complaint information
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service contacts, complaint resources, corporate information, and support options since 2004.
We review official company help pages, return policies, contact information, and other reliable sources when available. The review section allows customers to describe how they attempted to resolve a problem and whether the company ultimately responded.
Disclaimer
CustomerServiceNumbers.com is not affiliated with RockAuto, LLC or any parts manufacturer, warehouse, shipping carrier, or seller listed in the RockAuto catalog.
This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.
CustomerServiceNumbers.com cannot access RockAuto orders, identify parts, cancel shipments, authorize returns, issue refunds, process warranty claims, or provide mechanical advice.
Use RockAuto’s official Order Status & Returns system for assistance with an order.
Share Your RockAuto Experience
Have you contacted RockAuto about an order, wrong part, damaged shipment, return, refund, warranty claim, core credit, or unresolved complaint?
Share your experience below, including the type of part ordered, the online support option used, how long the process took, and whether RockAuto resolved the issue.
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