Category: Internet Retailers Customer Service Information – Reviews

RetailMeNot customers can use the company’s online support resources for help with missing cash back, rewards, coupon codes, account access and browser-extension problems. RetailMeNot does not prominently advertise a toll-free live customer-service number, so the Help Center and contact form are generally the best starting points.

RetailMeNot Customer Service and Support

RetailMeNot Customer-Service Hours

The RetailMeNot support form can be submitted at any time. However, submission of a request does not mean that an agent is available immediately. RetailMeNot does not prominently publish consistent telephone or live-chat hours, and chat availability may change.

Customers should watch their email, spam folder and RetailMeNot account for a response. Avoid opening several tickets about the same transaction unless RetailMeNot instructs you to do so.

Does RetailMeNot Have Phone Customer Service?

RetailMeNot does not currently promote a toll-free number for ordinary cash-back, coupon or account questions. The Austin number, (512) 777-2970, is associated with the company’s corporate office and may route callers to an automated message or voicemail.

For an account-specific problem, use the official support form. This creates a written record and allows the customer to provide transaction details.

How to Report Missing RetailMeNot Cash Back

Cash back may not appear immediately after a purchase. Processing depends on the merchant, offer terms, tracking and whether the transaction satisfies all eligibility requirements. Some promotions describe processing periods of up to 45 days, but the terms shown with the individual offer should control.

Before contacting support, collect:

• The email address associated with the RetailMeNot account
• Merchant name and purchase date
• Order total and eligible purchase amount
• Cash-back rate or offer displayed when activated
• Activation confirmation or screenshots
• Order confirmation or receipt
• Any transaction reference displayed in the RetailMeNot account
• Previous RetailMeNot case numbers or responses

Submit the information through the RetailMeNot contact form. Do not publish receipts, account information or transaction numbers in a public review.

Why RetailMeNot Cash Back May Be Denied

A reward may be delayed or denied when:

• The cash-back offer was not activated before checkout
• The purchase contained excluded products or services
• A coupon not approved for use with the offer was applied
• Tracking was blocked by privacy software, browser settings or another extension
• The customer left the merchant’s website before completing the purchase
• The order was canceled, returned or refunded
• The merchant did not confirm the qualifying transaction
• The offer was limited to new customers, selected categories or another eligibility group

Ask RetailMeNot to identify the specific offer condition involved when a reward is rejected.

Cash-Back Redemption Problems

RetailMeNot may offer redemption through services such as PayPal or Venmo. The available method can depend on the customer’s account, reward and current program rules.

If a redemption is pending or fails:

1. Confirm that the email or payment account information is correct.
2. Review the reward status in the RetailMeNot account.
3. Check for a verification message from RetailMeNot or the payment provider.
4. Do not post a PayPal or Venmo username in a public complaint.
5. Contact RetailMeNot through the support form and retain the case number.

RetailMeNot Coupon Code Problems

A coupon appearing on RetailMeNot is not necessarily guaranteed to work on every purchase. The retailer ultimately controls whether a code is accepted at checkout.

Coupon codes may be:

• Expired or limited to a specific date
• Restricted to new customers
• Limited to selected products or categories
• Subject to a minimum purchase amount
• Unavailable with another promotion
• Restricted by location or account type

Review the offer details and contact the merchant if its checkout system rejects a code. RetailMeNot can receive a report about an inaccurate listing, but it cannot force a merchant to honor an ineligible coupon.

Merchant Orders, Returns and Refunds

Contact RetailMeNot when the problem concerns its coupon listing, offer activation, purchase tracking, cash-back reward or RetailMeNot account.

RetailMeNot Account Access and Suspensions

Use the Help Center if you cannot sign in, reset a password or access a reward. Check that you are using the same email address originally associated with the account.

If RetailMeNot restricts or suspends an account, request a written review through the contact form. Include the existing case number and ask which program term led to the decision. Creating duplicate accounts may complicate the investigation and could conflict with reward-program rules.

Browser Extension and Privacy Questions

The RetailMeNot browser extension can identify offers and assist with cash-back tracking. Browser extensions may process browsing activity and other information necessary to provide their features.

Customers should review:

• RetailMeNot Privacy Policy
• RetailMeNot Terms and Conditions
• Ziff Davis Shopping Privacy Policy

If tracking does not work, check whether another coupon extension, an ad blocker, strict browser privacy settings or disabled cookies interfered with activation. Do not weaken important security protections without understanding the privacy consequences.

How to Escalate a RetailMeNot Complaint

1. Open one support request containing all relevant transaction details.
2. Save the confirmation and case number.
3. Reply within the same case instead of creating multiple requests.
4. Ask for the exact offer term or tracking result if a reward is denied.
5. Request escalation to a supervisor or rewards specialist when the initial response does not address the evidence.
6. Keep copies of the offer, confirmation, receipt and all correspondence.

A short timeline with specific dates is usually more useful than a lengthy complaint without transaction information.

RetailMeNot Scam Warning

RetailMeNot Customer-Service FAQs

What is the RetailMeNot customer-service number?

RetailMeNot does not prominently publish a toll-free live support number. The corporate number is (512) 777-2970, but online support is normally the better option for account-specific questions.

How do I contact RetailMeNot support?

Use the RetailMeNot online contact form or check the Help Center for a live-chat option.

What are RetailMeNot’s customer-service hours?

The support form can be submitted at any time. RetailMeNot does not prominently publish consistent telephone or live-chat hours, and agent availability may vary.

How long does RetailMeNot cash back take?

Timing depends on the merchant and specific offer. A purchase can remain pending while the merchant confirms eligibility. Review the individual offer terms rather than relying on a universal processing period.

Why is my RetailMeNot cash back missing?

Possible causes include failed activation, blocked tracking, excluded products, an unapproved coupon, a canceled order or delayed merchant confirmation. Send RetailMeNot the activation and purchase evidence.

Can RetailMeNot issue a refund for my store purchase?

Usually not. The merchant handles the underlying order, return and merchandise refund. RetailMeNot handles issues involving its coupon or cash-back program.

Why did a RetailMeNot coupon fail?

The code may have expired or may be limited by product, customer, location, purchase amount or promotion-combination rules. The merchant’s checkout system determines whether the code is accepted.

How do I appeal a denied reward?

Reply within the existing support case, supply the offer and order evidence, and ask RetailMeNot to identify the eligibility condition that resulted in denial.

Who owns RetailMeNot?

RetailMeNot is part of Ziff Davis. The RetailMeNot operating office is in Austin, Texas, while Ziff Davis lists its corporate headquarters in New York.

Is it safe to publish my order information in a review?

No. Remove email addresses, order numbers, transaction IDs, ticket numbers, receipts and payment-account information from all public reviews.

RetailMeNot Reviews

Customer reviews can help document patterns involving missing cash back, coupon accuracy, account restrictions and support responsiveness. Describe what happened, the approximate date, the steps taken and whether RetailMeNot resolved the problem.

Do not include private account information, receipts, payment details or support-ticket numbers. Reviews focused solely on a retailer’s merchandise, delivery or refund policy should be directed to that retailer’s customer-service page.

Official RetailMeNot Resources

• RetailMeNot Help Center
• RetailMeNot Support Form
• RetailMeNot Privacy Policy
• RetailMeNot Terms and Conditions
• RetailMeNot at Ziff Davis

Share Your RetailMeNot Experience

If you contacted RetailMeNot about a missing reward, coupon, account or browser-extension issue, describe the support channel used and whether the problem was resolved. Keep personal and transaction information out of your public review.

Last reviewed: August 5, 2026

Customerservicenumbers.com is an independent customer-service information and review website. It is not affiliated with RetailMeNot, Ziff Davis, PayPal, Venmo or any participating retailer. Company names and trademarks belong to their respective owners. Contact details and program terms may change; verify information through the official company website before sharing personal or financial information.

GovDeals customer service provides assistance with bidder registration, account access, online auctions, bidding problems, payments, buyer certificates, tax-exemption questions, account restrictions and marketplace complaints.

The GovDeals customer service phone number is 1-800-613-0156. GovDeals is an online marketplace operated by Liquidity Services where government agencies, educational institutions and other organizations sell surplus vehicles, equipment, real estate, electronics, furniture and other assets.

How to Contact GovDeals Customer Service

• Bidder Registration: 1-800-613-0156
• Bidding and Auction Support: 1-800-613-0156
• Payment Questions: 1-800-613-0156
• Buyer Certificate Help: 1-800-613-0156
• Account Restrictions or Login Problems: 1-800-613-0156
• Email: customerservice@govdeals.com
• Online Contact Form and Chat: GovDeals Contact Us

GovDeals Customer Service Hours

GovDeals telephone customer service is available Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time.

GovDeals lists live chat as available from Monday at 8:00 a.m. ET through Friday at 7:00 p.m. ET. Holiday hours and live-agent availability may vary.

How GovDeals Auctions Work

GovDeals provides the online auction marketplace, but individual sellers generally create and manage their asset listings. Sellers can include government agencies, municipalities, schools, transportation departments and other public or institutional organizations.

Support responsibilities are commonly divided as follows:

• GovDeals: Registration, account access, bidding-system problems, online payments, buyer certificates, tax-exemption processing and marketplace account restrictions
• Individual Seller: Asset condition, inspections, listing questions, pickup appointments, loading, removal, titles and seller-specific requirements
• Buyer: Reviewing the complete listing, inspecting when available, arranging transportation, meeting payment deadlines and complying with pickup instructions

The listing’s seller information, special instructions and terms of sale are important parts of the transaction. Do not assume that one seller’s rules apply to another auction.

GovDeals Bidder Registration and Account Help

Most GovDeals auctions require a registered buyer account. Some listings may have eligibility, location, tax, licensing or account-verification requirements.

When registering:

• Use your correct legal name and contact information.
• Use an email address you monitor regularly.
• Create a strong, unique password.
• Complete requested identity or account verification through GovDeals.
• Review account messages before placing a bid.
• Do not create another account to evade a restriction or default.

Call 1-800-613-0156 or email customerservice@govdeals.com if registration, verification or login problems prevent access to the account.

How to Bid on GovDeals

To bid on an eligible GovDeals auction:

1. Sign in to your GovDeals account.
2. Open the asset listing.
3. Review the description, photographs and seller information.
4. Read all special instructions and seller terms.
5. Review the buyer’s premium, taxes, payment deadline and removal deadline.
6. Inspect the property before bidding when inspection is available.
7. Enter the bid amount.
8. Review the total and confirm the bid.

A bid may create a binding obligation under the auction terms. Do not bid merely to test the website, determine a reserve or see what happens next.

GovDeals Asset Condition and Inspections

Many GovDeals listings describe property as being sold as is, where is. Used vehicles, equipment and other assets may have defects that are not immediately visible in the photographs or description.

Before bidding:

• Read the complete description and condition notes.
• Review every available photograph.
• Ask the seller questions through the listing.
• Inspect the asset when inspection is offered.
• Confirm whether the item starts, runs or operates.
• Do not assume that background items shown in photographs are included.
• Confirm vehicle title status and any restrictions.
• Estimate loading, towing, shipping and repair costs.

Statements such as “starts,” “runs” or “operable” should not automatically be interpreted as a guarantee that a vehicle is roadworthy, safe, registered or capable of traveling a long distance.

GovDeals Payments

Winning bidders should sign in and open My Bids to view the payment instructions associated with the auction. The payment deadline and accepted methods can depend on the seller and listing.

Many current listings state that:

• Payment is due within a limited number of business days after auction closure or issuance of the buyer’s certificate.
• Payment must be made electronically through GovDeals.
• High-value invoices may require a wire transfer.
• Credit-card, debit-card or other payment limits can depend on account history.
• Sales tax may be based on the auction’s advertised location.

Always follow the instructions shown in your signed-in account and the specific listing. Contact GovDeals before paying when the amount, recipient or instructions appear incorrect.

Buyer’s Premium, Taxes and Additional Fees

Many GovDeals auctions charge a buyer’s premium in addition to the winning bid. The percentage varies by seller and listing.

Possible additional costs include:

• Buyer’s premium
• Sales or use tax
• Wire-transfer or payment costs
• Loading and rigging
• Towing or freight
• Packaging and shipping
• Vehicle title and registration
• Storage or late-removal fees
• Repairs, cleaning and disposal

Review the total amount due before confirming the bid. Do not assume that taxes or the buyer’s premium are included in the displayed high bid.

GovDeals Tax-Exempt Purchases

Buyers claiming a tax exemption should complete the applicable Liquidity Services tax-exemption process before paying whenever possible.

Once payment has been processed with tax included, correcting the transaction may be more difficult and can depend on marketplace and seller procedures. Contact GovDeals customer service with the auction number and exemption documentation before completing payment.

GovDeals Buyer Certificate and Bill of Sale

After winning and completing the required payment process, eligible buyers can access the buyer’s certificate through their account:

1. Sign in to GovDeals.
2. Open the account profile.
3. Select My Bids.
4. Open Lots Won.
5. Select the certificate option for the applicable auction.

The buyer’s certificate may be required for pickup or release of the asset. The seller may also require identification, a bill of sale, an authorization-of-release form or other documents.

Do not post a complete buyer’s certificate, driver’s license or authorization form in a public review.

GovDeals Pickup, Removal and Shipping

Pickup and removal are generally controlled by the individual seller. After payment clears, follow the instructions on the buyer’s certificate, seller email or load-out authorization.

Before traveling to the location:

• Contact the seller and schedule an appointment.
• Confirm the pickup address and available hours.
• Ask which documents and identification are required.
• Confirm whether the seller provides loading assistance.
• Bring appropriate personnel, tools, trailer, towing vehicle or rigging.
• Confirm whether a third party can collect the item.
• Complete any authorization-of-release requirements.
• Review the removal deadline and storage fees.

Do not assume shipping is available. Many sellers require the buyer to arrange and pay for packing, loading, towing or freight.

Vehicle and Heavy-Equipment Purchases

GovDeals vehicle and equipment listings may involve additional risks and costs. Before bidding, review:

• VIN, serial number or equipment identification
• Title status and title restrictions
• Odometer or hour-meter disclosures
• Whether keys are included
• Whether the unit starts, runs, drives or requires towing
• Removed lights, radios, decals or emergency equipment
• Known mechanical, electrical or structural damage
• Loading and transport requirements
• Buyer licensing or export restrictions

Consider arranging an independent inspection when the auction value or transportation cost is substantial.

GovDeals Refunds and Misdescription Complaints

Refund and dispute rights depend on the seller’s terms and the facts of the transaction. Many listings state that sales are final, particularly after the property has been removed.

If the asset appears materially different from its description:

1. Stop and do not remove the asset until the issue is documented.
2. Take photographs and compare the property with the listing.
3. Contact the seller immediately.
4. Contact GovDeals customer service at 1-800-613-0156.
5. Provide the asset number, seller, payment information and specific discrepancy.
6. Request a written case number and instructions.

Removing, using, altering, reselling or disposing of the property may affect the available resolution under the auction terms. Do not assume that ordinary retail return policies apply.

GovDeals Account Restrictions and Bidder Default

A winning bidder who does not pay, complete required documentation or remove the property by the deadline may be treated as being in default. Consequences can depend on the seller’s terms and may include account restrictions, loss of the asset, storage charges or other penalties.

If illness, transportation failure, payment trouble or another problem could cause a missed deadline, contact both GovDeals and the seller immediately. A requested extension is not approved unless the responsible party confirms it.

How to Escalate a GovDeals Complaint

1. Identify whether the issue belongs to GovDeals or the individual seller.
2. Contact the seller for inspection, description, title, pickup, loading or removal issues.
3. Contact GovDeals for account, bidding, payment, tax or marketplace-system issues.
4. Save the complete listing, photographs, seller terms and special instructions.
5. Keep payment confirmations, emails and buyer-certificate records.
6. Request a case or reference number from GovDeals.
7. State the specific resolution being requested.
8. Escalate before removing the property when the complaint involves its condition or description.

Contact GovDeals at 1-800-613-0156 or customerservice@govdeals.com.

For a substantial unresolved marketplace complaint, consumers may also consider contacting their state attorney general or consumer-protection office. Auction, government-surplus and commercial purchases may not qualify for the same protections as ordinary retail purchases.

GovDeals Scam and Account-Security Warning

Scammers may imitate auction websites, government sellers, shipping companies or customer-service representatives.

• Type GovDeals.com directly into the browser instead of using an unexpected payment link.
• Review payment instructions while signed in to the account.
• Do not share passwords or one-time security codes.
• Do not pay with gift cards or cryptocurrency.
• Verify wire instructions directly with GovDeals before sending a high-value payment.
• Do not move the transaction to social media or an unrelated payment platform.
• Be cautious of fake shipping, storage, title or release-fee demands.
• Confirm third-party pickup instructions with the actual seller.

If you believe your GovDeals account was accessed without permission, change the password, secure the associated email account and contact GovDeals immediately.

Related Online Marketplace Customer Service Page

• eBay Customer Service, Buyer and Seller Help

GovDeals and eBay have different auction terms, payment systems, sellers and buyer protections. Information about one marketplace should not be assumed to apply to the other.

GovDeals Customer Reviews

Customers can use the review section below to describe firsthand experiences with GovDeals registration, bidding, payments, buyer certificates, seller communications, asset descriptions, pickup, account restrictions or customer service.

Do not post account credentials, payment instructions, driver’s-license images, tax documents, complete buyer certificates or another bidder’s personal information.

Frequently Asked Questions About GovDeals Customer Service

What is the GovDeals customer service phone number?

The GovDeals customer service phone number is 1-800-613-0156.

What are GovDeals customer service hours?

GovDeals lists telephone customer-service hours as Monday-Friday, 8:00 a.m.-7:00 p.m. Eastern Time.

Does GovDeals offer live chat?

Yes. GovDeals lists live chat as available from Monday at 8:00 a.m. ET through Friday at 7:00 p.m. ET through its contact page.

What is the GovDeals customer service email?

The GovDeals customer-service email address is customerservice@govdeals.com.

Can I cancel a GovDeals bid?

A confirmed bid may create a binding obligation under the applicable marketplace and seller terms. Contact GovDeals immediately if a bid was placed in error, but do not assume it can be canceled.

How do I pay for a GovDeals auction?

Sign in to GovDeals, open My Bids and follow the verified payment instructions for the winning auction. Available payment methods and deadlines can vary.

Does GovDeals ship purchased items?

Shipping depends on the seller and listing. Many assets are pickup-only, and the buyer may be responsible for all packing, loading, towing and transportation.

What is a GovDeals buyer’s certificate?

The buyer’s certificate documents the winning transaction and may be required to arrange pickup or obtain release of the property. It can generally be accessed under My Bids and Lots Won after the applicable payment process.

Are GovDeals purchases refundable?

Refund rights depend on the listing and seller terms. Many assets are sold as is, where is, and many sales become final after removal. Report a material description problem before removing the property.

Who owns GovDeals?

GovDeals is a marketplace operated by Liquidity Services, Inc.

Is CustomerServiceNumbers.com affiliated with GovDeals?

No. CustomerServiceNumbers.com is not affiliated with GovDeals, Liquidity Services, any government seller, school, municipality, auction seller or payment provider.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer-service contact information, complaint resources and review pages since 2004. This page helps readers distinguish GovDeals marketplace support from the individual seller’s inspection, pickup and asset responsibilities.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It cannot access GovDeals accounts, cancel bids, accept payments, issue buyer certificates, approve tax exemptions, inspect assets, arrange pickup, unlock bidder accounts or resolve auction disputes.

Auction terms, seller requirements, buyer’s premiums, payment methods, taxes, pickup deadlines, item conditions and available remedies vary. Review the complete listing and verify important information directly with GovDeals and the seller before bidding or paying.

Last reviewed and updated: August 5, 2026.

Zappos customers can get help with orders, shipping, returns, refunds, damaged merchandise, account access and Zappos VIP benefits by telephone, text or live chat. The information below explains the current support options and the details to have ready before contacting Zappos.

Choose the Right Zappos Support Route

Zappos Telephone, Text and Chat Support

The primary Zappos customer service number is 1-800-927-7671. Customers can also text CHAT to 1-877-362-4126 or open live chat through the official contact page.

Before beginning a conversation, have the following information available:

• Order number and the email address used for the purchase
• Product name, size, color and item number
• Tracking number and the latest carrier update
• Purchase and delivery dates
• Photographs of damage, incorrect merchandise or packaging
• Return tracking number, when applicable
• The result you are requesting, such as a refund, replacement or account correction

Ask for a case or reference number when an issue cannot be resolved during the first conversation. Do not post order numbers, tracking numbers, payment information or account credentials in public comments.

Zappos Order Tracking, Changes and Cancellations

Account customers should sign in and open their Zappos Order History to review current order status and tracking. Guest customers can use the order-number link in the confirmation, shipping or delivery email.

If an address, size or other order detail is incorrect, check the order immediately. An order may become difficult to change once it enters warehouse processing. If no cancellation or editing option appears, speak with Zappos customer service as soon as possible. A requested change or cancellation is not guaranteed after processing begins.

Delayed or Missing Zappos Packages

Compare the estimated delivery date with the carrier’s latest tracking scan. Check entrances, parcel lockers, mailrooms, reception desks, secure delivery locations and other household members before reporting a package as missing.

If tracking has stopped updating, the delivery date has passed or the package is marked delivered but cannot be located, provide Zappos with the order number, tracking number, delivery address and last scan. Zappos may need to review the shipment with the carrier before determining the available resolution.

Wrong, Damaged or Defective Merchandise

Photograph the item, shipping carton, product packaging and label before discarding anything. Note whether the problem involves damage, a manufacturing defect, an incorrect product, the wrong size or missing contents.

Speak with Zappos before shipping back a damaged or incorrect item if the normal return process does not accurately describe the problem. Follow the return instructions supplied for that order and retain the carrier receipt until the case is complete.

Current Zappos Return Policy

Zappos provides free returns for eligible orders in the United States, including U.S. territories and military APO/FPO addresses. Review the complete Zappos shipping and return policy before sending merchandise.

Within the 60-day period, merchandise generally must be new and must not be worn, used, altered or washed. Include the original packaging and all tags, seals and security tags. Footwear must include the original shoe box in its original condition. Do not apply packing tape or a shipping label directly to a shoe box.

How to Start a Zappos Return

1. Sign in and open Order History, or open the order link in the email associated with a guest purchase.
2. Select the eligible product and begin the return process.
3. Choose an available refund method.
4. Obtain the UPS QR code or printable return label offered for the order.
5. Place the product and its original retail packaging inside a separate shipping carton.
6. Drop off the package and retain the receipt and tracking number.

The package must be scanned by the carrier within the applicable return period. Creating a label without handing the package to the carrier may not satisfy the deadline.

Zappos Refund Timing

Eligible fast refunds may be initiated after the carrier scans the return. Other refunds can require additional processing after Zappos receives and inspects the merchandise.

• Zappos store credit may appear within approximately 24 hours.
• Financial institutions may require up to 10 business days.
• Afterpay refunds may require up to 20 business days.
• PayPal refunds may require up to 30 business days.
• Some refunds can take as long as 30 days, depending on the payment method and return review.

If a fast refund is issued but Zappos does not receive the return, the customer may receive a warning after 30 days and may be charged again after 45 days. Keep the drop-off receipt and monitor return tracking until delivery is confirmed.

Zappos Guest-Order Returns

Guest customers should use the order-number link in their confirmation, shipping or delivery email. Guest returns generally must be completed within 60 days and are refunded to the original payment method. The possible store-credit extension after 60 days applies to eligible account orders, not ordinary guest purchases.

If the email is unavailable, speak with Zappos and provide the purchaser’s name, email address, delivery address and approximate order date.

Zappos Exchanges

Exchange options can depend on the product, inventory and order status. If the desired size or color is likely to sell out, ask customer service whether the appropriate solution is an exchange or a return followed by a new order. Do not send merchandise back without creating the proper return.

Zappos VIP and Amazon Prime Linking

Zappos VIP is free to join and includes benefits such as free expedited shipping and points on qualifying activity. Members generally earn one point per eligible dollar spent, with additional opportunities for account logins and eligible product reviews.

Zappos customers may also be able to link an Amazon Prime account for specified benefits. Zappos.com LLC is an Amazon subsidiary, but Zappos purchases, returns and refunds should be handled through Zappos rather than ordinary Amazon order support.

Payment Authorizations and Unrecognized Charges

Compare the charge with recent orders, split shipments, cancellations and purchases made by authorized household members. A temporary authorization may differ from the final completed charge.

If a charge still cannot be identified, speak with Zappos and the card issuer promptly. Share only the last four digits of the payment method when needed for identification. Never publish a full card number or send it through an unverified message.

How to Escalate a Zappos Complaint

1. Begin with Zappos customer service by telephone, text or live chat.
2. Explain the issue chronologically and provide the order number, tracking details, photographs and prior case number.
3. State the specific resolution requested and ask when the next update should be expected.
4. If the first representative cannot resolve the issue, politely request a supervisor or the team responsible for the order, return or payment problem.
5. Keep copies of chat transcripts, return receipts and written correspondence.
6. Consider a payment dispute only after attempting to resolve the matter with Zappos and before the card issuer’s filing deadline.

Zappos Customer Service FAQ

What is the Zappos customer service telephone number?

The verified Zappos customer service number is 1-800-927-7671.

Does Zappos offer text support?

Yes. The official contact page instructs customers to text CHAT to 1-877-362-4126.

Does Zappos have live chat?

Yes. Live chat is available through the official Zappos contact page.

Can every Zappos order still be returned for 365 days?

No. That general description is outdated. Original-payment returns normally must be scanned within 60 days. Eligible account orders may qualify for store credit for up to one year, subject to the current policy and merchandise requirements.

Can a guest order be returned after 60 days?

The current policy limits guest-checkout returns to 60 days and refunds them to the original payment method.

Is Zappos owned by Amazon?

Yes. Zappos.com LLC is an Amazon subsidiary. However, customers should use Zappos support for Zappos orders, returns and refunds.

Does Zappos publish a general customer service email address?

The current official contact page emphasizes telephone, text and live-chat support rather than publishing a universal customer service email address.

Zappos Customer Reviews

Customers may use the comments section to describe recent Zappos customer service experiences. Include the approximate date, support method and general issue, but do not publish order numbers, tracking details, addresses, telephone numbers or payment information.

Related Customer Service Pages

• Amazon Customer Service – for orders placed directly with Amazon, not Zappos orders.
• Nike Customer Service – for purchases made directly from Nike or an appropriate manufacturer issue. Zappos should remain the first support route for a Zappos order.

Page reviewed and updated August 3, 2026.

CustomerServiceNumbers.com is an independent informational website and is not affiliated with Zappos, Amazon or Nike. Telephone numbers, service availability and policies can change. Confirm important information on the company’s official website.

AbeBooks connects buyers with independent booksellers offering new, used, rare and out-of-print books, textbooks, art and collectibles. Because sellers generally accept and fulfill their own orders, the best support route depends on whether the problem concerns an order, seller, return, account or bookseller account.

How to Contact AbeBooks Customer Service

The primary way to reach AbeBooks is through its official online support system. Signing in before requesting help allows AbeBooks to associate the request with the correct account and purchase.

• Official Customer Support: Open AbeBooks Customer Support
• Contact Customer Support: Submit an AbeBooks support request
• Buyer help: Use the purchases, returns and account tools available through the Customer Support page.
• Bookseller help: Visit AbeBooks Seller Support
• Official website: AbeBooks.com

Does AbeBooks Have a Customer Service Phone Number?

AbeBooks does not display a general buyer customer-service phone number on the official support pages reviewed for this update. Customers are directed to self-service tools and an online contact process.

Be cautious with phone numbers shown in search advertisements, unofficial directories, forum comments or unsolicited messages. Do not provide a password, full payment-card number or account verification code to an unverified caller.

AbeBooks Mailing Address

This is a corporate mailing address. It should not be used as the first contact method for a missing order, return or refund. Use the online Customer Support system so the request can be connected to the applicable purchase.

Choose the Correct Support Route

How to Contact an AbeBooks Seller

AbeBooks is a marketplace, and customers purchase listed items from independent sellers. The seller is therefore usually the best first contact for questions about an order’s shipment, tracking information, book condition or edition.

1. Sign in to the AbeBooks account used for the purchase.
2. Open My Purchases or the purchase-management option available through Customer Support.
3. Select the applicable purchase.
4. Use the option to contact the seller.
5. Keep the conversation inside the AbeBooks system whenever possible.

Include the item title and a concise description of the problem. The seller should already be able to see the purchase details, so avoid sending payment-card information or account passwords.

Late, Missing or Untracked Orders

Delivery estimates are set by individual sellers and may vary based on the seller’s location, shipping carrier and destination. International purchases can also be delayed by customs processing.

If a book has not arrived:

1. Review the estimated delivery date.
2. Check whether the seller provided a tracking number.
3. Confirm that the shipping address on the purchase was correct.
4. Contact the seller for an updated delivery estimate.
5. If the estimated delivery period has passed and the seller cannot resolve the problem, use the AbeBooks refund or Customer Support process.

Keep screenshots of tracking results and copies of messages. These can help if the problem must be escalated.

AbeBooks Returns and Refunds

AbeBooks states that customers may be eligible for a refund within 30 days of the estimated delivery date. The applicable process can depend on why the item is being returned, so follow the instructions displayed for the specific purchase.

Common reasons for requesting a return or refund include:

• The item did not arrive.
• The wrong book or edition was delivered.
• The item was damaged in transit.
• The condition differed materially from the listing.
• The seller sent an item different from the one ordered.
• The buyer no longer wants the item, where the applicable policy permits a return.

Start through AbeBooks Customer Support and select the refunds and returns option. Do not send a book back until the displayed return instructions identify the correct address and procedure.

Before Returning a Book

• Photograph the book and shipping package.
• Save the listing description and order correspondence.
• Confirm whether tracking is required for the return.
• Use the return address provided for that specific purchase.
• Keep the shipping receipt and tracking number until the refund is completed.

Wrong Edition, Condition or Description

Details matter when purchasing collectible, academic or out-of-print books. If an item does not match the listing, identify the specific discrepancy when contacting the seller.

Useful details may include:

• ISBN, publisher and publication year
• Hardcover, paperback or binding type
• First-edition or printing information
• Signature or inscription details
• Presence or condition of the dust jacket
• Missing pages, highlighting, writing, stains or water damage
• Library markings or ex-library status

Clear photographs of the copyright page, cover, damage and packaging are usually more useful than a general statement that the book was incorrect.

How to Cancel an AbeBooks Purchase

Open the purchase record as quickly as possible and look for the cancellation option. If cancellation is not available, contact the seller immediately.

A cancellation may not be possible after the seller has accepted or shipped the order. If the purchase cannot be cancelled, review the applicable return options after delivery.

AbeBooks Account and Sign-In Help

The Customer Support page includes account tools for updating an email address, password, shipping address and saved payment card. If the account cannot be accessed:

• Confirm that you are using the email address associated with the purchase.
• Use the password-reset process.
• Check spam and junk folders for the reset message.
• Avoid creating multiple accounts while attempting to locate an existing order.
• Contact AbeBooks Customer Support if the account still cannot be accessed.

AbeBooks Seller Support

Booksellers should use AbeBooks Seller Support for inventory, order management, payments, fees, account verification, shipping, returns and selling-status issues.

When reporting a seller-account problem, include the affected listing or order reference, the date the problem began, any error message and the troubleshooting already attempted. Do not publish private buyer information in a public review.

Escalating an Unresolved AbeBooks Complaint

If communication with the seller has not resolved the issue, prepare the following information before contacting AbeBooks:

• Purchase or order number
• Book title and seller name
• Purchase and estimated delivery dates
• Amount charged
• Tracking information
• Summary of seller communications
• Photographs of damage or listing discrepancies
• The resolution requested

Submit the information through the official support process and keep the confirmation or case number. A short chronological summary is generally easier for a support representative to review than a long message without dates.

Avoid AbeBooks Support Scams

• Do not pay for an order through gift cards, cryptocurrency, wire transfer or another method requested in an unsolicited message.
• Keep order communication within the AbeBooks platform.
• Do not disclose your password or one-time security code.
• Do not install remote-access software at the request of an alleged support representative.
• Do not assume that a phone number is legitimate merely because it appeared in a search result.
• Access support by typing AbeBooks.com into your browser or using the official links above.

Frequently Asked Questions

Is AbeBooks owned by Amazon?

Yes. AbeBooks states that it became a subsidiary of Amazon.com, Inc. after being acquired in December 2008. AbeBooks nevertheless operates its own marketplace and support system.

Should I contact Amazon about an AbeBooks purchase?

Ordinarily, no. Start with the AbeBooks seller and AbeBooks Customer Support. General Amazon representatives may not have access to an AbeBooks purchase.

Who ships an AbeBooks order?

Orders are generally shipped directly by the independent bookseller that listed the item.

Can I request a refund for a book that never arrived?

AbeBooks states that buyers may be eligible for a refund when a book fails to arrive. Start the request through the refunds and returns area and follow the instructions for the purchase.

Can I call AbeBooks Customer Service?

The official support pages reviewed for this update do not list a general buyer customer-service phone number. Use the online support and account tools instead.

Is the AbeBooks media email a customer-support address?

No. AbeBooks expressly identifies its published media email as being for media inquiries only. Order, return and account questions should go through Customer Support.

Share Your AbeBooks Customer Service Experience

Use the comments below to share your experience as an AbeBooks buyer or bookseller. Helpful reports explain the general issue, support method used, response time and whether the problem was resolved.

For your protection: Do not post an order number, tracking number, street address, email address, telephone number, password or payment information.

Related Customer Service Resources

• Amazon Customer Service
• eBay Customer Service

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with AbeBooks, Amazon.com or any bookseller listed on the AbeBooks marketplace. Contact options and policies can change. Information reviewed and updated July 31, 2026.