GovDeals Customer Service, Bidding, Payment and Pickup Help

GovDeals customer service provides assistance with bidder registration, account access, online auctions, bidding problems, payments, buyer certificates, tax-exemption questions, account restrictions and marketplace complaints.

The GovDeals customer service phone number is 1-800-613-0156. GovDeals is an online marketplace operated by Liquidity Services where government agencies, educational institutions and other organizations sell surplus vehicles, equipment, real estate, electronics, furniture and other assets.

How to Contact GovDeals Customer Service

• Bidder Registration: 1-800-613-0156
• Bidding and Auction Support: 1-800-613-0156
• Payment Questions: 1-800-613-0156
• Buyer Certificate Help: 1-800-613-0156
• Account Restrictions or Login Problems: 1-800-613-0156
• Email: customerservice@govdeals.com
• Online Contact Form and Chat: GovDeals Contact Us

GovDeals Customer Service Hours

GovDeals telephone customer service is available Monday through Friday from 8:00 a.m. to 7:00 p.m. Eastern Time.

GovDeals lists live chat as available from Monday at 8:00 a.m. ET through Friday at 7:00 p.m. ET. Holiday hours and live-agent availability may vary.

How GovDeals Auctions Work

GovDeals provides the online auction marketplace, but individual sellers generally create and manage their asset listings. Sellers can include government agencies, municipalities, schools, transportation departments and other public or institutional organizations.

Support responsibilities are commonly divided as follows:

• GovDeals: Registration, account access, bidding-system problems, online payments, buyer certificates, tax-exemption processing and marketplace account restrictions
• Individual Seller: Asset condition, inspections, listing questions, pickup appointments, loading, removal, titles and seller-specific requirements
• Buyer: Reviewing the complete listing, inspecting when available, arranging transportation, meeting payment deadlines and complying with pickup instructions

The listing’s seller information, special instructions and terms of sale are important parts of the transaction. Do not assume that one seller’s rules apply to another auction.

GovDeals Bidder Registration and Account Help

Most GovDeals auctions require a registered buyer account. Some listings may have eligibility, location, tax, licensing or account-verification requirements.

When registering:

• Use your correct legal name and contact information.
• Use an email address you monitor regularly.
• Create a strong, unique password.
• Complete requested identity or account verification through GovDeals.
• Review account messages before placing a bid.
• Do not create another account to evade a restriction or default.

Call 1-800-613-0156 or email customerservice@govdeals.com if registration, verification or login problems prevent access to the account.

How to Bid on GovDeals

To bid on an eligible GovDeals auction:

1. Sign in to your GovDeals account.
2. Open the asset listing.
3. Review the description, photographs and seller information.
4. Read all special instructions and seller terms.
5. Review the buyer’s premium, taxes, payment deadline and removal deadline.
6. Inspect the property before bidding when inspection is available.
7. Enter the bid amount.
8. Review the total and confirm the bid.

A bid may create a binding obligation under the auction terms. Do not bid merely to test the website, determine a reserve or see what happens next.

GovDeals Asset Condition and Inspections

Many GovDeals listings describe property as being sold as is, where is. Used vehicles, equipment and other assets may have defects that are not immediately visible in the photographs or description.

Before bidding:

• Read the complete description and condition notes.
• Review every available photograph.
• Ask the seller questions through the listing.
• Inspect the asset when inspection is offered.
• Confirm whether the item starts, runs or operates.
• Do not assume that background items shown in photographs are included.
• Confirm vehicle title status and any restrictions.
• Estimate loading, towing, shipping and repair costs.

Statements such as “starts,” “runs” or “operable” should not automatically be interpreted as a guarantee that a vehicle is roadworthy, safe, registered or capable of traveling a long distance.

GovDeals Payments

Winning bidders should sign in and open My Bids to view the payment instructions associated with the auction. The payment deadline and accepted methods can depend on the seller and listing.

Many current listings state that:

• Payment is due within a limited number of business days after auction closure or issuance of the buyer’s certificate.
• Payment must be made electronically through GovDeals.
• High-value invoices may require a wire transfer.
• Credit-card, debit-card or other payment limits can depend on account history.
• Sales tax may be based on the auction’s advertised location.

Always follow the instructions shown in your signed-in account and the specific listing. Contact GovDeals before paying when the amount, recipient or instructions appear incorrect.

Buyer’s Premium, Taxes and Additional Fees

Many GovDeals auctions charge a buyer’s premium in addition to the winning bid. The percentage varies by seller and listing.

Possible additional costs include:

• Buyer’s premium
• Sales or use tax
• Wire-transfer or payment costs
• Loading and rigging
• Towing or freight
• Packaging and shipping
• Vehicle title and registration
• Storage or late-removal fees
• Repairs, cleaning and disposal

Review the total amount due before confirming the bid. Do not assume that taxes or the buyer’s premium are included in the displayed high bid.

GovDeals Tax-Exempt Purchases

Buyers claiming a tax exemption should complete the applicable Liquidity Services tax-exemption process before paying whenever possible.

Once payment has been processed with tax included, correcting the transaction may be more difficult and can depend on marketplace and seller procedures. Contact GovDeals customer service with the auction number and exemption documentation before completing payment.

GovDeals Buyer Certificate and Bill of Sale

After winning and completing the required payment process, eligible buyers can access the buyer’s certificate through their account:

1. Sign in to GovDeals.
2. Open the account profile.
3. Select My Bids.
4. Open Lots Won.
5. Select the certificate option for the applicable auction.

The buyer’s certificate may be required for pickup or release of the asset. The seller may also require identification, a bill of sale, an authorization-of-release form or other documents.

Do not post a complete buyer’s certificate, driver’s license or authorization form in a public review.

GovDeals Pickup, Removal and Shipping

Pickup and removal are generally controlled by the individual seller. After payment clears, follow the instructions on the buyer’s certificate, seller email or load-out authorization.

Before traveling to the location:

• Contact the seller and schedule an appointment.
• Confirm the pickup address and available hours.
• Ask which documents and identification are required.
• Confirm whether the seller provides loading assistance.
• Bring appropriate personnel, tools, trailer, towing vehicle or rigging.
• Confirm whether a third party can collect the item.
• Complete any authorization-of-release requirements.
• Review the removal deadline and storage fees.

Do not assume shipping is available. Many sellers require the buyer to arrange and pay for packing, loading, towing or freight.

Vehicle and Heavy-Equipment Purchases

GovDeals vehicle and equipment listings may involve additional risks and costs. Before bidding, review:

• VIN, serial number or equipment identification
• Title status and title restrictions
• Odometer or hour-meter disclosures
• Whether keys are included
• Whether the unit starts, runs, drives or requires towing
• Removed lights, radios, decals or emergency equipment
• Known mechanical, electrical or structural damage
• Loading and transport requirements
• Buyer licensing or export restrictions

Consider arranging an independent inspection when the auction value or transportation cost is substantial.

GovDeals Refunds and Misdescription Complaints

Refund and dispute rights depend on the seller’s terms and the facts of the transaction. Many listings state that sales are final, particularly after the property has been removed.

If the asset appears materially different from its description:

1. Stop and do not remove the asset until the issue is documented.
2. Take photographs and compare the property with the listing.
3. Contact the seller immediately.
4. Contact GovDeals customer service at 1-800-613-0156.
5. Provide the asset number, seller, payment information and specific discrepancy.
6. Request a written case number and instructions.

Removing, using, altering, reselling or disposing of the property may affect the available resolution under the auction terms. Do not assume that ordinary retail return policies apply.

GovDeals Account Restrictions and Bidder Default

A winning bidder who does not pay, complete required documentation or remove the property by the deadline may be treated as being in default. Consequences can depend on the seller’s terms and may include account restrictions, loss of the asset, storage charges or other penalties.

If illness, transportation failure, payment trouble or another problem could cause a missed deadline, contact both GovDeals and the seller immediately. A requested extension is not approved unless the responsible party confirms it.

How to Escalate a GovDeals Complaint

1. Identify whether the issue belongs to GovDeals or the individual seller.
2. Contact the seller for inspection, description, title, pickup, loading or removal issues.
3. Contact GovDeals for account, bidding, payment, tax or marketplace-system issues.
4. Save the complete listing, photographs, seller terms and special instructions.
5. Keep payment confirmations, emails and buyer-certificate records.
6. Request a case or reference number from GovDeals.
7. State the specific resolution being requested.
8. Escalate before removing the property when the complaint involves its condition or description.

Contact GovDeals at 1-800-613-0156 or customerservice@govdeals.com.

For a substantial unresolved marketplace complaint, consumers may also consider contacting their state attorney general or consumer-protection office. Auction, government-surplus and commercial purchases may not qualify for the same protections as ordinary retail purchases.

GovDeals Scam and Account-Security Warning

Scammers may imitate auction websites, government sellers, shipping companies or customer-service representatives.

• Type GovDeals.com directly into the browser instead of using an unexpected payment link.
• Review payment instructions while signed in to the account.
• Do not share passwords or one-time security codes.
• Do not pay with gift cards or cryptocurrency.
• Verify wire instructions directly with GovDeals before sending a high-value payment.
• Do not move the transaction to social media or an unrelated payment platform.
• Be cautious of fake shipping, storage, title or release-fee demands.
• Confirm third-party pickup instructions with the actual seller.

If you believe your GovDeals account was accessed without permission, change the password, secure the associated email account and contact GovDeals immediately.

Related Online Marketplace Customer Service Page

• eBay Customer Service, Buyer and Seller Help

GovDeals and eBay have different auction terms, payment systems, sellers and buyer protections. Information about one marketplace should not be assumed to apply to the other.

GovDeals Customer Reviews

Customers can use the review section below to describe firsthand experiences with GovDeals registration, bidding, payments, buyer certificates, seller communications, asset descriptions, pickup, account restrictions or customer service.

Do not post account credentials, payment instructions, driver’s-license images, tax documents, complete buyer certificates or another bidder’s personal information.

Frequently Asked Questions About GovDeals Customer Service

What is the GovDeals customer service phone number?

The GovDeals customer service phone number is 1-800-613-0156.

What are GovDeals customer service hours?

GovDeals lists telephone customer-service hours as Monday-Friday, 8:00 a.m.-7:00 p.m. Eastern Time.

Does GovDeals offer live chat?

Yes. GovDeals lists live chat as available from Monday at 8:00 a.m. ET through Friday at 7:00 p.m. ET through its contact page.

What is the GovDeals customer service email?

The GovDeals customer-service email address is customerservice@govdeals.com.

Can I cancel a GovDeals bid?

A confirmed bid may create a binding obligation under the applicable marketplace and seller terms. Contact GovDeals immediately if a bid was placed in error, but do not assume it can be canceled.

How do I pay for a GovDeals auction?

Sign in to GovDeals, open My Bids and follow the verified payment instructions for the winning auction. Available payment methods and deadlines can vary.

Does GovDeals ship purchased items?

Shipping depends on the seller and listing. Many assets are pickup-only, and the buyer may be responsible for all packing, loading, towing and transportation.

What is a GovDeals buyer’s certificate?

The buyer’s certificate documents the winning transaction and may be required to arrange pickup or obtain release of the property. It can generally be accessed under My Bids and Lots Won after the applicable payment process.

Are GovDeals purchases refundable?

Refund rights depend on the listing and seller terms. Many assets are sold as is, where is, and many sales become final after removal. Report a material description problem before removing the property.

Who owns GovDeals?

GovDeals is a marketplace operated by Liquidity Services, Inc.

Is CustomerServiceNumbers.com affiliated with GovDeals?

No. CustomerServiceNumbers.com is not affiliated with GovDeals, Liquidity Services, any government seller, school, municipality, auction seller or payment provider.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer-service contact information, complaint resources and review pages since 2004. This page helps readers distinguish GovDeals marketplace support from the individual seller’s inspection, pickup and asset responsibilities.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It cannot access GovDeals accounts, cancel bids, accept payments, issue buyer certificates, approve tax exemptions, inspect assets, arrange pickup, unlock bidder accounts or resolve auction disputes.

Auction terms, seller requirements, buyer’s premiums, payment methods, taxes, pickup deadlines, item conditions and available remedies vary. Review the complete listing and verify important information directly with GovDeals and the seller before bidding or paying.

Last reviewed and updated: August 5, 2026.