If you need help with a Pepsi product, quality complaint, flat or leaking beverage, damaged packaging, unusual taste or odor, missing product information, coupon, promotion, online order, product availability, nutrition question, or customer service complaint, start with Pepsi Consumer Relations. Keep the container and packaging because Pepsi may ask for the barcode, manufacturing code, best-taste date, can or lid code, purchase information, and photographs.

Pepsi Customer Service Phone Number and Support

Pepsi customer service phone number: 1-800-433-2652
Consumer Relations hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time
Pepsi contact form: Contact Pepsi Consumer Relations
Pepsi help center and FAQs: Pepsi Help
Product locator: Find Pepsi Products
Nutrition and ingredient information: PepsiCo Product Facts
Business and retailer support: 1-855-737-7448 or PepsiCo Partners
PepsiCo corporate phone number: 1-914-253-2000 — corporate line, not the preferred number for routine product complaints
PepsiCo corporate address: PepsiCo, Inc., 700 Anderson Hill Road, Purchase, NY 10577

Official Pepsi website: Pepsi.com

Choose the Correct Pepsi Support Route

Flat, leaking, damaged, expired, or unusual Pepsi product: Call 1-800-433-2652 or use the official Pepsi contact form.
Product availability: Use the Pepsi product locator, then call the store to confirm that the item is currently in stock.
Nutrition, ingredients, caffeine, sweeteners, or allergens: Check the label on the specific container and use PepsiCo Product Facts.

Coupon, promotion, sweepstakes, or Pepsi Joy question: Select the appropriate topic through the Pepsi help center or contact form.
Online Pepsi order: Use the online-order topic on the official contact page and keep the order confirmation and tracking details.
Retailer refund or exchange: Contact the store where the product was purchased and keep the receipt.

Restaurant, vending machine, or fountain drink problem: Start with the restaurant, store, venue, or vending operator because it may control preparation, fountain equipment, pricing, and refunds.
Business interested in selling PepsiCo products: Call 1-855-737-7448 or use PepsiCo Partners.
Frito-Lay snack complaint: Use the separate Frito-Lay customer service page.

What to Have Ready Before Contacting Pepsi

Pepsi’s product complaint form requests detailed information that can help Consumer Relations identify the product and manufacturing batch. Before calling or submitting the form, gather:

Product name, flavor, and package size
Number of packages or containers affected
12-digit barcode or UPC
Manufacturing code
Best-taste or best-by date
Can code, bottle code, or lid code when available
Purchase date and store name
Receipt, if available
Photographs of the product and packaging
A short description of the problem and requested resolution

Keep the original container, cap, carton, multipack packaging, and remaining product until Pepsi tells you what information is needed. Do not mail a beverage or damaged container unless Pepsi provides instructions.

Pepsi Product Quality and Packaging Complaints

Contact Pepsi Consumer Relations if a product appears flat before its best-taste date, has an unusual taste or odor, is leaking, has a damaged seal, contains the wrong beverage, is missing expected labeling, or has another quality or packaging problem.

When describing the complaint, explain whether the issue affected one container or an entire package. Include where the product was stored, whether it was refrigerated, when it was opened, and when the problem was first noticed. Clear photographs of the container, date codes, cap, seal, carton, and affected product may help Pepsi investigate.

Food-safety warning: Do not consume a Pepsi product that appears contaminated, tampered with, improperly sealed, or otherwise unsafe. For an illness, allergic reaction, foreign object, chemical exposure, or other serious safety concern, seek appropriate medical help and contact Pepsi directly. CustomerServiceNumbers.com cannot examine products, provide medical advice, or open a Pepsi safety investigation.

Nutrition, Ingredients, Caffeine and Allergen Questions

Use the label on the specific Pepsi product and the official PepsiCo Product Facts website for current ingredient and nutrition information. Formulas, sweeteners, caffeine content, package sizes, and labeling can differ by product, country, and manufacturing period.

Allergy and health notice: Do not rely on customer reviews for allergy, ingredient, caffeine, diabetes, medication, pregnancy, or other health decisions. Check the current product label and contact Pepsi directly. Consult a qualified healthcare professional when medical guidance is needed.

Pepsi Product Locator and Availability

Pepsi’s product locator can help identify stores that have recently sold a particular beverage. It does not guarantee that the product is currently in stock. Call the store before making a special trip for a specific flavor, package size, seasonal product, limited-edition beverage, or caffeine-free variety.

A local store may also control its own inventory, pricing, delivery schedule, shelf placement, return policy, and promotional offers. Pepsi Consumer Relations may provide general availability information but cannot guarantee a retailer’s current inventory.

How to Escalate a Pepsi Complaint

Call Pepsi Consumer Relations at 1-800-433-2652 during listed support hours.
Ask for a case or reference number and record the date of your contact.
Use the official Pepsi contact form if photographs, packaging codes, or written details are important.

Keep the product, packaging, receipt, photographs, and copies of messages until the case is resolved.
If the issue involves a store refund, restaurant fountain drink, vending machine, or delivery order, contact the retailer or operator as well.
If the response does not address the complaint, reply using the case number and clearly state the resolution you are requesting.

For a written corporate escalation, use PepsiCo’s corporate address, but do not mail the product itself without instructions.

PepsiCo’s corporate office telephone number is 1-914-253-2000. This is a corporate line and is not the preferred first contact for flat beverages, refunds, coupons, product availability, or routine quality complaints.

Pepsi Customer Service Reviews and Complaints

Customers who have contacted Pepsi can use the review section below to share how Consumer Relations handled a product complaint, whether the telephone number or contact form worked, how long a response took, and whether the proposed resolution addressed the issue.

Because review volume and individual experiences can vary, a small number of comments should not be treated as proof of a companywide pattern. Focus your review on your own experience, the support route used, and the outcome.

Privacy Warning Before Leaving a Pepsi Review

Do not post private information in a public review. This includes:

Your full home address, telephone number, or email address
Receipts containing payment or loyalty information
Complete barcodes, manufacturing codes, case numbers, or online order numbers

Medical records or detailed private health information
Photographs showing addresses, payment details, or private documents
Private information about Pepsi employees or delivery personnel

CustomerServiceNumbers.com moderates reviews for spam, profanity, threats, and personally identifiable information. Reviews should describe genuine customer service experiences and should not be used to impersonate another person or company.

Pepsi Promotion and Prize Scam Warning

Be cautious with unexpected Pepsi prize or promotion messages. Verify promotions through Pepsi’s official website or Consumer Relations before responding. Do not send gift cards, cryptocurrency, wire transfers, banking credentials, passwords, or advance fees to claim a supposed Pepsi prize. Avoid links or telephone numbers in suspicious messages and contact Pepsi through its official website instead.

Pepsi Customer Service FAQs

What is the Pepsi customer service phone number?

The Pepsi Consumer Relations phone number is 1-800-433-2652.

What are Pepsi customer service hours?

Pepsi lists telephone support hours as Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Holiday schedules may differ.

How do I email Pepsi?

Pepsi provides an official online contact form instead of publishing one general consumer email address. The form allows customers to select a topic, enter product codes, explain the problem, and upload photographs.

How do I report a flat or bad-tasting Pepsi?

Call Pepsi Consumer Relations or submit the official product complaint form. Keep the container and packaging, and provide the barcode, manufacturing code, best-taste date, purchase details, and photographs when requested.

How do I find a specific Pepsi product?

Use the official Pepsi product locator. Because locator results do not guarantee current inventory, call the store before visiting.

Where can I find Pepsi nutrition and ingredient information?

Check the label on the specific container and visit PepsiCo Product Facts. Contact Pepsi directly if you need clarification about ingredients, caffeine, sweeteners, or allergens.

What is the PepsiCo corporate phone number?

PepsiCo’s corporate telephone number is 1-914-253-2000. Routine Pepsi product complaints should begin with Consumer Relations at 1-800-433-2652.

Where is PepsiCo headquartered?

PepsiCo, Inc. is headquartered at 700 Anderson Hill Road, Purchase, NY 10577.

How can a restaurant or retailer sell PepsiCo products?

Businesses interested in selling PepsiCo products can call 1-855-737-7448 or visit PepsiCo Partners.

Does Pepsi customer service handle Frito-Lay complaints?

Frito-Lay maintains a separate customer service route for Lay’s, Doritos, Cheetos, Fritos, Tostitos, Ruffles, and other Frito-Lay snacks. Use the related Frito-Lay customer service resource below.

Is CustomerServiceNumbers.com affiliated with Pepsi?

No. CustomerServiceNumbers.com is an independent customer service information and review website. It cannot access Pepsi records, issue refunds, replace products, investigate food-safety complaints, or contact Pepsi on a customer’s behalf.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find company telephone numbers, support contacts, complaint information, and customer reviews since 2004. Contact information is reviewed against official company resources when available, while reader reviews remain the opinions and experiences of individual contributors.

Share Your Pepsi Customer Service Experience

Have you contacted Pepsi about a flat beverage, damaged bottle or can, leaking package, unusual taste, product availability, coupon, promotion, online order, ingredient question, or other product complaint? Share how you contacted Pepsi, whether you received a response, and how the issue was handled.

Keep your review focused on customer service and do not post private contact details, receipts, complete product codes, case numbers, payment information, or medical information.

Page Update Note

This Pepsi customer service page was reviewed and updated on August 5, 2026. The update verified Pepsi’s Consumer Relations telephone number and hours, added the official product complaint form, clarified product locator limitations, confirmed PepsiCo’s corporate address and telephone number, added business support, and expanded complaint, food-safety, privacy, scam, review, and escalation guidance.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with, endorsed by, or sponsored by Pepsi, Pepsi-Cola Company, PepsiCo, Inc., PepsiCo Beverages North America, or any PepsiCo subsidiary, distributor, retailer, restaurant, bottler, delivery company, promotion administrator, or business partner. This page is provided for informational and review purposes only. Telephone numbers, hours, ingredients, nutrition information, product formulas, promotions, availability, refund policies, and support procedures can change. Confirm important information through Pepsi’s official website and the label on the specific product.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Pepsi Customer Service Phone Number, Product Complaints & Reviews