Avon customer service can help with Avon.com orders, missing packages, returns, refunds, damaged products, account access and product questions. U.S. customers can call 1-800-500-2866.
Avon Ambassadors should use the separate Avon Care Center at 1-866-513-2866. An independent Avon Ambassador may also be the correct first contact when the order was placed directly through that seller.
Avon Customer Service Phone Numbers and Contacts
- U.S. customer service and order support: 1-800-500-2866
- Avon Ambassador Care Center: 1-866-513-2866
- Spanish-language Ambassador support: 1-866-588-2866
- Online customer support: Contact Avon
- Avon Support Center: Avon Customer Support
- Frequently asked questions: Avon FAQs
- Track or manage an order: Track an Avon Order
- Return policy: Review Avon Returns
- Shipping information: Review Avon Shipping
- Find an Avon Ambassador: Find an Avon Ambassador
- Privacy questions: avon_privacy@avonusa.com
- Product recalls: Review Avon Product Recalls
- Official U.S. website: Avon.com
- Corporate headquarters: The Avon Company, One Liberty Plaza, 165 Broadway, New York, NY 10006
- Corporate office phone: 1-212-282-6000
Avon does not currently publish standard nationwide customer-service hours on its primary support pages. The former hours listed on this page should be treated as outdated.
The corporate office is not the normal first route for an online order, return, missing package, Ambassador account or product complaint.
Is Avon Still in Business?
Yes. Avon continues to sell cosmetics, skin care, fragrances, bath and body products, jewelry, fashion and household products in the United States.
The current North American company is called The Avon Company and is owned by LG Household & Health Care.
The Avon Company’s U.S., Canadian and Puerto Rican operations are separate from the international Avon Products business that was involved in bankruptcy proceedings beginning in 2024. Those international proceedings did not close Avon’s North American business.
Choose the Correct Avon Support Route
- Order placed directly on Avon.com: Use the Avon account, order tracker or customer number at 1-800-500-2866.
- Order placed through an Avon Ambassador: Contact that Ambassador first.
- Missing direct-delivery order: Check tracking and call 1-800-500-2866.
- Return or refund: Start the return through the online order or contact Customer Care.
- Damaged, broken or incorrect item: Keep the product and packaging and contact Avon.
- Product caused a reaction: Stop using the product and report the product name and lot information.
- Ambassador account, commission or order problem: Call 1-866-513-2866.
- Privacy or personal-data request: Email avon_privacy@avonusa.com.
- Possible product recall: Check Avon’s official Product Recall and Safety page.
- International Avon order: Contact the Avon operation serving the country where the purchase was made.
Information to Have Before Contacting Avon
Gather:
- Order number
- Name and email used for the order
- Shipping address
- Order and shipment dates
- Product name and item number
- Quantity ordered
- Ambassador’s name, if applicable
- Tracking information
- Photographs of damage or an incorrect product
- Product lot or batch information
- Previous Customer Care case information
- The refund, replacement or other resolution requested
Do not publish order numbers, shipping addresses, payment information, Ambassador account details, medical information or private correspondence in a public review.
Avon.com Order Tracking and Missing Packages
For an Avon.com order:
- Sign in to the Avon account or open the Track My Orders option.
- Enter the order number and email address when requested.
- Review the shipment status and carrier tracking.
- Check whether the order was divided into multiple packages.
- Check with household members, neighbors or building management.
- Contact the carrier when tracking shows delivery.
- Call Avon at 1-800-500-2866 if the order remains missing.
Avon’s current shipping information states that only shipped products are charged. Most items are prepared for shipment within the processing period shown on the order, but carrier delays and product availability can affect delivery.
Orders Placed Through an Avon Ambassador
An Avon Ambassador is an independent seller rather than an Avon employee.
The Ambassador may control:
- How an order was collected
- Local delivery or pickup arrangements
- Payments made directly to the Ambassador
- Product exchanges
- Returns submitted through the Ambassador
- Communication about backordered products
Contact Avon directly when:
- The Ambassador cannot be reached.
- The issue involves the Avon website or payment system.
- A refund or return has not been processed.
- The Ambassador’s conduct may violate Avon policy.
- The issue involves product safety or a serious reaction.
Keep receipts and messages showing what was ordered, paid and delivered.
Avon Return Policy
Avon’s current general return policy allows eligible products to be returned within 45 days.
Important limitations include:
- Products marked Good Buys or final sale may not be returnable.
- Free gifts cannot normally be returned for exchange or credit.
- Items returned after the applicable 45-day period may not be refunded.
- Direct-order returns should be started through the Avon order page.
- Orders placed through an Ambassador may need to be returned through that Ambassador.
- Used, broken or otherwise unusual returns should be discussed with Customer Care before shipment.
The exact return period can be measured from the purchase, billing, shipping or receipt date depending on the order channel and documents. Follow the deadline displayed in the affected Avon order or receipt.
How to Return an Avon.com Order
- Open the Avon website.
- Select Track My Orders.
- Enter the order number and email address.
- Select Start a Return.
- Choose the item and return reason.
- Follow the displayed shipping instructions.
- Include the required return documentation.
- Save the carrier receipt and tracking number.
Avon currently lists the following processing location:
The Avon Company Returns Processing Center3601 East Point Drive
Zanesville, OH 43701
Attn: Customer Returns
Do not mail a product to this address without completing the return process and obtaining the required documentation.
If the return resulted from an Avon error, Avon may refund the return-shipping expense according to its current policy.
Avon Refund Is Missing
Avon states that once a return arrives at its processing facility, the refund can take approximately two weeks to process. After processing, it may take up to two billing cycles for the credit to appear on the payment statement.
Before escalating:
- Check the return tracking number.
- Confirm that Avon received the package.
- Review the return status in the account.
- Confirm the original payment method.
- Check whether coupons, credits or promotions affected the refund.
- Allow the payment provider’s normal posting period.
Contact the bank or card issuer when Avon shows the refund as completed but it does not appear after the normal processing period.
Avon Order Arrived Damaged or Incorrect
Keep:
- The damaged or incorrect product
- Original packaging
- Shipping box
- Packing slip
- Photographs of the damage
- Product and lot information
Call 1-800-500-2866 or use the Contact Us page. Ask whether Avon will provide a replacement, refund or prepaid return instructions.
Do not mail leaking, broken, pressurized or otherwise hazardous products until Avon or the carrier provides appropriate shipping instructions.
Avon Product Reaction or Safety Concern
Stop using a cosmetic, skin-care, fragrance or personal-care product that causes:
- Severe irritation
- Swelling
- Blistering
- Breathing difficulty
- Eye injury
- Persistent rash
- Another unexpected medical reaction
Seek appropriate medical care for a serious reaction or emergency.
When reporting the issue to Avon, provide:
- Complete product name
- Shade, scent or variety
- Lot or batch code
- Purchase date
- Where it was purchased
- How and where it was applied
- When the symptoms began
- Other products used at the same time
U.S. consumers may also report a cosmetic-product complaint through the FDA Cosmetic Complaint Process.
A report does not by itself prove that a product caused the reaction. Medical diagnosis should come from an appropriate healthcare professional.
Avon Ambassador Customer Service
Current Avon Ambassadors can call 1-866-513-2866 for help with:
- Ambassador account access
- Orders and returns
- Commission or earnings information
- Customer attachments
- Online-store questions
- Profile changes
- Account closure
- Policies and procedures
Spanish-language Ambassador assistance is available through 1-866-588-2866.
An Ambassador should keep separate records for customer payments, Avon invoices, returns, credits and deliveries.
Avon Privacy and Account Requests
Privacy requests can involve:
- Accessing personal information
- Correcting account information
- Deleting eligible personal information
- Opting out of marketing
- Managing data-sharing preferences
- Reporting an account-security concern
Email avon_privacy@avonusa.com or write to:
The Avon CompanyAttn: Office of the General Counsel
One Liberty Plaza
165 Broadway
New York, NY 10006
Do not use the privacy email as the first route for a missing order, product return or Ambassador commission question.
Fake Avon Customer Service and Ambassador Scams
Be cautious when someone:
- Advertises an unofficial Avon customer-service number
- Requests payment by gift card or cryptocurrency
- Asks for a verification code or password
- Requests remote access to a phone or computer
- Promises guaranteed Ambassador earnings
- Sends an unofficial account-enrollment or payment link
- Asks a customer to pay outside the agreed order process
- Requests a complete payment-card or bank-account number
Verify Ambassadors through Avon’s official Find an Ambassador tool. Avon Ambassador income is based on independent sales activity and is not guaranteed.
How to Escalate an Avon Complaint
- Determine whether the purchase was made on Avon.com or through an Ambassador.
- Contact the Ambassador when the order was placed directly through that seller.
- Call Avon Customer Care at 1-800-500-2866.
- Provide the order number and product information privately.
- Ask for a case or reference number.
- Save messages, return tracking and refund information.
- Follow up through the same case.
- Ask for supervisor or Corporate Care review when appropriate.
- Send a concise written complaint to The Avon Company, One Liberty Plaza, 165 Broadway, New York, NY 10006.
- Contact the payment provider for a genuinely unauthorized or eligible unresolved billing dispute.
A review submitted to CustomerServiceNumbers.com does not contact Avon, cancel an order, process a return, issue a refund or open an Ambassador support case.
Avon Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Avon customer reviews and no established customer rating.
Because there are no visible reviews, this page does not claim that customers currently praise or complain about Avon products, Ambassadors, shipping, returns or customer support.
New reviews can help readers understand current experiences involving:
- Avon.com orders
- Independent Avon Ambassadors
- Shipping and missing packages
- Returns and refunds
- Damaged or incorrect products
- Product reactions
- Ambassador Care
- Complaint escalation
Frequently Asked Questions About Avon Customer Service
Is Avon still in business?
Yes. The Avon Company continues to operate in the United States, Canada and Puerto Rico under the ownership of LG Household & Health Care.
What is the Avon customer-service phone number?
U.S. customers can call 1-800-500-2866.
What is the Avon Ambassador phone number?
Avon Ambassadors can call 1-866-513-2866.
What are Avon customer-service hours?
Avon does not currently publish standard nationwide customer-service hours on its main support pages.
How do I track an Avon order?
Use the Track My Orders option on Avon.com and enter the order number and email address.
How long do I have to return an Avon product?
Avon’s current general policy provides a 45-day return period for eligible products. Final-sale and Good Buys items can be excluded.
How long does an Avon refund take?
Avon states that a received return may take about two weeks to process, followed by up to two billing cycles for the credit to appear.
Who handles a purchase made through an Avon Ambassador?
Contact the Ambassador first for delivery, payment or return questions. Contact Avon when the Ambassador cannot resolve the issue or the problem involves Avon’s systems or policies.
Who owns Avon in the United States?
The Avon Company’s North American business is owned by LG Household & Health Care.
Did Avon go bankrupt?
Avon’s North American business did not file for bankruptcy. The bankruptcy reports involved the separate international Avon Products business.
Where is Avon headquartered in the United States?
The Avon Company is located at One Liberty Plaza, 165 Broadway, New York, New York 10006.
What is Avon’s corporate phone number?
The current corporate office number is 1-212-282-6000. Routine customer questions should begin with Customer Care.
Related Beauty Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official order, return, Ambassador, privacy, safety and escalation routes.
We are not owned by The Avon Company, LG Household & Health Care, Avon Products, an independent Avon Ambassador, shipping company or payment provider.
Share Your Avon Customer Service Experience
Have you contacted Avon about an online order, missing package, independent Ambassador, return, refund, damaged product, product reaction or Ambassador account? Leave a factual review below and explain which support route you used, the approximate response time and whether the issue was resolved.
Comments are moderated. Do not include order numbers, addresses, telephone numbers, email addresses, payment information, Ambassador account details, medical records, case numbers, private correspondence or employee personal information.
Page Update Note
This Avon customer-service page was reviewed and updated on July 17, 2026. The update confirmed that Avon remains active in North America under LG Household & Health Care, replaced the outdated Third Avenue address, removed unsupported customer-service hours, added separate customer and Ambassador Care contacts and expanded guidance for orders, missing packages, returns, refunds, product reactions and privacy requests.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with The Avon Company, LG Household & Health Care, Avon Products, an independent Avon Ambassador, shipping company or payment provider. Avon does not provide customer support through this website.
Telephone numbers, support availability, return periods, refund processing, shipping terms, Ambassador policies, product availability, ownership and corporate information can change. Review the current Avon order, receipt, brochure, return policy and official website for controlling information.
This page cannot track or cancel an order, process a return, issue a refund, diagnose a product reaction, manage an Ambassador account or determine whether a product caused an injury.