E*TRADE Customer Service Phone Number, Fraud & Account Help

If you need help with an E*TRADE brokerage account, IRA, bank account, stock-plan account, transfer, trade, tax form, login, debit card, futures account, account restriction, suspicious activity, or customer service complaint, start with the official E*TRADE support route. Financial accounts contain highly sensitive information, so use ETRADE.com, the official mobile app, secure messaging, or a verified telephone number.

E*TRADE Customer Service Phone Number and Support

Choose the Correct E*TRADE Support Route

• Brokerage account, IRA, options, margin, trading, beneficiary, or account-access question: Call 1-800-387-2331 or sign in and use secure support.
• Unauthorized trade, suspicious transfer, identity theft, or compromised login: Call E*TRADE immediately at 1-800-387-2331.
• Morgan Stanley at Work stock-plan account: Call 1-800-838-0908.
• Futures account or futures-options permission: Call an E*TRADE Futures specialist at 1-877-553-8887.
• Bank account, debit card, deposit, bill payment, or cash-management issue: Use E*TRADE customer service and select the banking route tied to the account.
• Incoming or outgoing account transfer: Check Pay & Transfer after signing in, then contact support with the transfer reference information.
• Tax forms: Sign in and open the Tax Center to download available forms or check the status of a corrected form.
• Account closure: Use the account-closing request available through E*TRADE support or contact customer service.
• Documents: Use E*TRADE’s secure document-upload option instead of regular email whenever available.
• Unresolved complaint: Keep the case history and request review through E*TRADE from Morgan Stanley Client Relations.

E*TRADE from Morgan Stanley

Morgan Stanley completed its acquisition of E*TRADE in October 2020. The platform is now presented as E*TRADE from Morgan Stanley and operates as a digital investing and trading channel within Morgan Stanley Wealth Management.

The company name connected to an account can depend on the product:

• Brokerage and securities services: Morgan Stanley Smith Barney LLC
• Banking products and services: Morgan Stanley Private Bank, National Association
• Futures products and services: E*TRADE Futures LLC
• Managed investment services: The advisory entity identified in the customer’s agreement and account documents
• Workplace stock plans: Morgan Stanley at Work or the stock-plan service shown through the participant’s employer

Customers should use the legal company name printed on their statement, tax document, transfer form, debit card, or account agreement when completing financial paperwork.

What to Have Ready Before Calling E*TRADE

• The type of account involved
• Your username, without sharing the password
• Only the requested portion of the account number
• Trade date, security symbol, quantity, and confirmation information
• Transfer date, amount, sending institution, and reference number
• Tax year and form type
• Stock-plan employer and participant information
• Error messages or screenshots with private information concealed
• Dates and details of suspicious activity
• Previous case or reference numbers
• A concise description of the requested resolution

How to Report E*TRADE Fraud or Suspicious Activity

Call E*TRADE immediately at 1-800-387-2331 if you:

• See an unauthorized trade, withdrawal, transfer, or account change
• Believe your identity or personal information was stolen
• Think your email account or mobile phone was compromised
• Receive an unexpected multifactor-authentication request
• Receive a suspicious email, text message, telephone call, or document
• Entered credentials through a website that may not have been ETRADE.com
• Notice an unfamiliar device, address, beneficiary, or linked bank account
• Were instructed to move money to a supposed “safe” account

Use a trusted device to change compromised email and financial passwords. Contact your mobile carrier if your phone number may have been transferred or hijacked. Preserve suspicious messages, caller information, transaction details, and screenshots for E*TRADE’s investigation.

E*TRADE Login and Account-Access Problems

Use the official E*TRADE login page and password-recovery tools for forgotten credentials. Avoid account links in unexpected emails, advertisements, social-media messages, or search-engine sponsored results.

If password recovery does not work, the registered phone or email is unavailable, or the account appears locked or compromised, call 1-800-387-2331. Support may need to verify your identity before restoring access.

Do not create a second account to bypass an access restriction unless E*TRADE instructs you to do so. Duplicate applications can complicate identity verification, funding, tax reporting, and account ownership.

E*TRADE Transfers, Deposits and Withdrawals

Transfer questions may involve an Automated Customer Account Transfer Service transfer, bank transfer, wire transfer, check deposit, bill payment, internal transfer, retirement rollover, or stock-plan transaction. Sign in and check the transfer status before contacting support.

Have the sending and receiving institution, account type, requested transfer date, amount, assets involved, and any rejection message ready. Transfer timing can depend on the asset, sending firm, account registration, settlement status, paperwork, and identity verification.

E*TRADE Tax Forms

Customers can use the E*TRADE Tax Center after signing in to access available tax forms and tax-related account information. The form needed may depend on whether the account involves brokerage activity, retirement distributions, interest, dividends, stock-plan activity, or another financial product.

If a tax form appears incorrect or a corrected form is expected, contact E*TRADE and document the form type, tax year, transaction, and issue. CustomerServiceNumbers.com cannot correct an E*TRADE tax form or determine how a transaction should be reported.

Morgan Stanley at Work Stock-Plan Support

Employees and former employees with an employer-sponsored stock-plan account can call Morgan Stanley at Work support at 1-800-838-0908. Stock-plan questions may involve:

• Account activation
• Restricted stock units and vesting
• Employee stock purchase plans
• Option exercises
• Share releases and sales
• Tax withholding
• Transfer or distribution requests
• Former-employer access
• Beneficiary or personal-information updates

Have the employer name, participant information, grant details, vesting or transaction date, and any confirmation number ready. The employer’s plan rules may affect available transactions and support options.

E*TRADE Futures Support

E*TRADE lists 1-877-553-8887 for licensed futures specialists during futures-market hours. Use this number for futures-account support, platform questions, futures options, permissions, and product-specific routing.

How to Escalate an E*TRADE Complaint

1. Call E*TRADE at 1-800-387-2331 or use authenticated support after signing in.
2. Describe the account, transaction, date, issue, and requested resolution.
3. Request a case or reference number and retain copies of messages, statements, confirmations, and screenshots.
4. For an unauthorized or disputed trade, submit the complaint in writing and clearly identify the transaction.
5. If the matter is not resolved, request review through E*TRADE from Morgan Stanley Client Relations.
6. For an investment-professional or brokerage-practice complaint, consider the appropriate FINRA or SEC complaint process after contacting the firm.

Morgan Stanley lists the following mailing address for Client Relations:

Morgan Stanley Client Relations
P.O. Box 95002
South Jordan, UT 84095

Account forms and transaction requests should be sent only to the address or upload route specified by E*TRADE for that request. Do not send account-specific instructions to the general Client Relations address unless E*TRADE directs you to do so.

External Investor Complaint Resources

• FINRA Investor Complaint Center
• SEC Tip and Complaint Form
• FINRA BrokerCheck

Regulatory complaint systems do not replace immediate contact with E*TRADE when an account is compromised, a trade is unauthorized, or funds may be at risk.

E*TRADE Customer Service Reviews and Complaints

Customers can use the review section below to describe experiences involving E*TRADE telephone support, secure messaging, brokerage accounts, IRAs, bank accounts, transfers, tax forms, Morgan Stanley at Work, trading platforms, account access, fraud reports, futures support, or complaint escalation.

Individual experiences can vary by account type, product, transaction, market conditions, documentation, regulatory requirements, and support representative. A small number of reviews should not be treated as proof of a companywide pattern.

Privacy Warning Before Leaving an E*TRADE Review

CustomerServiceNumbers.com moderates reviews for spam, impersonation, profanity, threats, investment promotions, unofficial support numbers, and personally identifiable information.

E*TRADE Impersonation and Recovery Scam Warning

E*TRADE Customer Service FAQs

What is the E*TRADE customer service phone number?

The E*TRADE customer service phone number is 1-800-387-2331, also written as 1-800-ETRADE-1.

Is E*TRADE customer service available 24 hours?

Yes. E*TRADE currently lists customer service as available 24 hours a day.

What number should I call for E*TRADE fraud?

Call E*TRADE immediately at 1-800-387-2331 for suspected identity theft, unauthorized activity, compromised login information, suspicious messages, or possible access through a fake website.

What is the Morgan Stanley at Work stock-plan phone number?

Morgan Stanley at Work stock-plan support can be reached at 1-800-838-0908.

What is the E*TRADE Futures phone number?

E*TRADE Futures specialists can be reached at 1-877-553-8887 during futures-market hours.

How do I email E*TRADE?

For account-specific questions, use secure support after signing in. E*TRADE does not prominently publish one general unsecured email address for all customer-service issues.

How do I close an E*TRADE account?

Sign in and use the account-closing request available through E*TRADE support, or call customer service. Resolve open orders, unsettled transactions, balances, pending transfers, tax issues, and remaining securities before requesting closure.

How do I check an E*TRADE transfer?

Sign in, open Pay & Transfer, and review the transfer status. Contact support if the transfer is rejected, delayed, missing, or unfamiliar.

Who owns E*TRADE?

E*TRADE is owned by Morgan Stanley. Morgan Stanley completed the acquisition in October 2020, and the platform is now branded E*TRADE from Morgan Stanley.

Is E*TRADE a bank?

E*TRADE is an investing and trading brand. Banking products and services are provided by Morgan Stanley Private Bank, National Association, while securities services are offered through Morgan Stanley Smith Barney LLC.

Can CustomerServiceNumbers.com access my E*TRADE account?

No. CustomerServiceNumbers.com cannot access accounts, unlock logins, stop transfers, reverse trades, recover money, correct tax forms, close accounts, or communicate with E*TRADE on a customer’s behalf.

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• E*TRADE Corporate Office and Headquarters

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service telephone numbers, company contacts, complaint information, and customer reviews since 2004. Financial contact information is checked against official company and regulatory resources when available. Reader reviews remain the experiences and opinions of individual contributors.

Share Your E*TRADE Customer Service Experience

Have you contacted E*TRADE about a brokerage account, IRA, bank account, trade, transfer, tax form, stock plan, futures account, platform problem, fraud concern, login issue, or complaint? Share the support route you used, whether you received a response, and how the issue was handled.

Do not include balances, holdings, account numbers, tax documents, transfer details, statements, trade confirmations, usernames, security codes, identity documents, or personalized investment recommendations.

Page Update Note

This E*TRADE customer service page was reviewed and updated on August 5, 2026. The update verified E*TRADE’s 24-hour customer-service number, Morgan Stanley at Work stock-plan support, futures support, fraud-reporting guidance, support mailing information, Morgan Stanley ownership, and the legal entities associated with brokerage and banking services. It also expanded transfer, tax, login, complaint, regulator, privacy, impersonation, and review guidance.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with, endorsed by, or sponsored by E*TRADE, Morgan Stanley, Morgan Stanley Smith Barney LLC, Morgan Stanley Private Bank, National Association, E*TRADE Futures LLC, Morgan Stanley at Work, any investment adviser, stock-plan administrator, employer, transfer agent, bank, regulator, exchange, or financial professional. This page provides contact information and a place for customer reviews. It does not provide investment, financial, legal, tax, trading, retirement, fraud-recovery, or account-security advice. Contact information, hours, platform features, legal entities, fees, products, policies, and support procedures can change. Verify important information through ETRADE.com and official account documents.