Clean Harbors Customer Service, Waste Disposal and Emergency Response

Clean Harbors customer service provides assistance with environmental services, hazardous and non-hazardous waste disposal, emergency spill response, drum waste, chemical packing, recycling, industrial cleaning, field services, customer accounts and invoices.

Clean Harbors uses different telephone numbers for different services. For environmental services, waste disposal, recycling and chemical packing, call 1-800-444-4244. For 24-hour emergency response, call 1-800-645-8265, also advertised as 1-800-OIL-TANK.

How to Contact Clean Harbors Customer Service

• 24-Hour Emergency Response: 1-800-645-8265
• Environmental Services: 1-800-444-4244
• Waste Disposal: 1-800-444-4244
• Chemical Packing: 1-800-444-4244
• Household Hazardous Waste: 1-800-444-4244
• Recycling Services: 1-800-444-4244
• InSite Services: 1-800-444-4244
• Field Services: 1-800-645-8265
• Drum Waste Disposal Order Placement: 1-877-333-4244
• Industrial Services in the United States: 1-877-215-9730
• Industrial Services in Canada: 1-800-661-6689
• Safety-Kleen: 1-800-669-5740
• Kleen Performance Products: 1-800-525-5739
• General Scheduling, Sales and Service Questions: 1-800-323-5040

Clean Harbors only labels its emergency-response line as available 24 hours a day. Availability for ordinary sales, scheduling, billing and department support may vary by service, facility, customer agreement and holiday.

Clean Harbors 24-Hour Emergency Response

Call 1-800-645-8265 for Clean Harbors’ 24-hour emergency-response services. The company also presents this number as 1-800-OIL-TANK.

Clean Harbors emergency services may be used for situations such as:

• Oil and fuel spills
• Chemical releases
• Transportation incidents
• Tank or container leaks
• Industrial-facility incidents
• Contaminated-site response
• Emergency waste containment and cleanup
• Severe-weather environmental response

When requesting commercial emergency-response service, be prepared to provide:

• The exact incident location
• A safe callback number
• The material involved, if known
• The approximate quantity released
• Whether anyone is injured or exposed
• Whether fire, police or emergency management is already present
• Whether the release has reached soil, drains or water
• Known site hazards and access restrictions
• The customer or responsible-party information

Do not delay evacuation or emergency-agency notification while gathering details.

Report an Oil or Chemical Spill to the National Response Center

The U.S. Environmental Protection Agency identifies the National Response Center as the federal point of contact for reporting qualifying oil, chemical, radiological, biological and other hazardous releases into the environment.

• National Response Center: 1-800-424-8802
• Availability: 24 hours a day
• Official Information: EPA National Response Center information

Reporting obligations can depend on the material, amount, location, responsible party and applicable federal, state and local rules. Businesses should follow their emergency plans and obtain appropriate environmental or legal guidance rather than relying on a public customer-service page.

Environmental Services and Waste Disposal

Call 1-800-444-4244 for environmental services, waste disposal, recycling, chemical packing and InSite Services.

Clean Harbors provides services for businesses, industries, government agencies and other organizations. Services can include:

• Hazardous and non-hazardous waste disposal
• Waste characterization and profiling
• Waste transportation
• Treatment, storage and disposal
• Recycling and material recovery
• Chemical packing and laboratory cleanouts
• Tank cleaning and tank removal
• Contaminated-property remediation
• On-site environmental programs

Waste acceptance depends on the material, facility, packaging, quantity, regulations, service agreement and approved waste profile. Do not transport materials to a Clean Harbors facility until the company confirms that the location accepts them and provides delivery or pickup instructions.

Drum Waste Disposal and Pickup

For placement of a drum waste disposal order involving less than a full truckload of containerized waste, call 1-877-333-4244.

Have the following information ready when requesting drum pickup or disposal:

• Existing customer number, if applicable
• Pickup location
• Number and size of containers
• Waste description
• Approved waste profile numbers, if available
• Packaging and labeling information
• Requested pickup date
• Site-access or appointment requirements

Do not combine wastes, open sealed drums or transfer unknown material solely to prepare for pickup. Follow the instructions supplied by Clean Harbors and applicable safety regulations.

Household Hazardous Waste Questions

Clean Harbors participates in household hazardous-waste programs, but it does not provide one universal residential curbside-disposal program everywhere. Local governments, counties or municipalities may contract with Clean Harbors for scheduled collection events or facilities.

Call 1-800-444-4244 or contact your local solid-waste authority before transporting household chemicals. Confirm:

• Whether the event or facility accepts residential waste
• Residency requirements
• Appointment requirements
• Quantity limits
• Accepted and excluded materials
• Packaging and transportation instructions
• Fees, if any

Never leave hazardous materials outside a facility, at a closed collection site or beside ordinary trash containers.

Clean Harbors Industrial and Field Services

For U.S. industrial services, call 1-877-215-9730. Clean Harbors lists 1-800-645-8265 for field services and emergency-response assistance.

Industrial and field services can include facility maintenance, hydro excavation, vacuum services, tank cleaning, decontamination, remediation, transportation and specialty industrial projects. Service availability depends on location, project scope and contractual arrangements.

Safety-Kleen Customer Service

Safety-Kleen is part of the Clean Harbors organization and handles services such as used-oil collection, parts cleaning, industrial cleaning products and related environmental services.

Call Safety-Kleen at 1-800-669-5740. Use the Clean Harbors number associated with the invoice, service agreement or business unit when it is unclear which organization handles the account.

Clean Harbors Customer Portal and Invoice Help

Clean Harbors customers can use the online portal to:

• View and pay invoices
• Review shipping records
• Access bills of lading and manifests
• Track waste shipments
• View and print waste profiles
• Review upcoming service schedules

Access the Clean Harbors Customer Portal. A customer identification number may be required for registration or account access.

For an invoice dispute, review:

• The Clean Harbors entity shown on the invoice
• Customer and invoice numbers
• Service date and location
• Waste profile, manifest or job number
• Quoted and invoiced quantities
• Transportation, disposal and labor charges
• Recovery, energy, security or regulatory fees
• Taxes and payment terms

Contact the representative, branch or telephone number shown on the invoice when possible. Ask for a case number and written explanation of any disputed charge.

Clean Harbors Recovery and Energy Fees

Clean Harbors states that a variable recovery fee may appear separately on customer invoices. The company explains that the fee can include energy, insurance, security, toll and tariff components. The energy portion may change based on published diesel-price data.

Customers disputing a recovery fee should request:

• The fee percentage applied to the invoice
• The contractual or quoted basis for the charge
• The current applicable fee table
• An explanation of the services and invoice amount to which it was applied

Current recovery-fee details are available through Clean Harbors Customer Resources.

Find a Clean Harbors Location

Clean Harbors operates field-service locations, recycling facilities, industrial-service centers, treatment and disposal facilities, transportation hubs and other specialized locations.

Use the Clean Harbors location directory to find the address, telephone number and services offered by a particular facility.

Call before visiting. A corporate office, field-services location or transportation hub may not accept walk-in waste deliveries.

Clean Harbors Corporate Headquarters

• Corporate Headquarters: Clean Harbors, Inc.
• Address: 42 Longwater Drive, Norwell, MA 02061
• Corporate Phone: 1-781-792-5000
• Shipping and Mailing Address: P.O. Box 9149, Norwell, MA 02061

The corporate number is not the best first step for emergency response, routine waste pickup, Safety-Kleen service, drum disposal or an invoice assigned to a specific branch.

How to Escalate a Clean Harbors Complaint

1. Start with the Clean Harbors branch, representative or department responsible for the service.
2. Provide the customer number, job number, invoice number or waste profile number when appropriate.
3. Explain the issue factually and in chronological order.
4. Request a service or complaint reference number.
5. Keep quotes, contracts, invoices, manifests, photographs and correspondence.
6. Ask for a supervisor, account manager or regional review when the issue remains unresolved.
7. Request written confirmation of credits, schedule changes, disposal corrections or other resolutions.
8. Use the corporate office only after the responsible service channel has had an opportunity to address the problem.

For environmental conditions or suspected violations that may present a public-health or environmental risk, contact the appropriate local emergency agency, state environmental agency or EPA reporting channel. Do not rely solely on a company review page.

Clean Harbors Privacy and Scam Warning

Verify unexpected payment requests, waste-service quotes, employment messages and supplier communications before sharing information or sending funds.

Do not post the following in a public review:

• Complete customer or account numbers
• Invoice or payment information
• Waste manifests or bills of lading
• Waste profile numbers
• Facility security or access details
• Employee identification information
• Passwords or portal credentials
• Information identifying sensitive hazardous-material storage locations

Use CleanHarbors.com, an established account representative or a telephone number printed on a verified contract or invoice.

Clean Harbors Customer Reviews

Customers may use the review section below to describe firsthand experiences with Clean Harbors waste services, emergency response, drum pickup, industrial services, recycling, billing, scheduling, facilities or complaint handling.

Do not use a review to report an active spill, request emergency response, schedule a pickup or report an immediate environmental hazard. CustomerServiceNumbers.com does not send messages to Clean Harbors or any government agency.

Frequently Asked Questions About Clean Harbors Customer Service

What is the Clean Harbors customer service phone number?

Clean Harbors uses service-specific numbers. Call 1-800-444-4244 for environmental services, waste disposal, recycling and chemical packing. For general scheduling, sales or service questions, call 1-800-323-5040.

What is the Clean Harbors emergency-response number?

The Clean Harbors 24-hour emergency-response number is 1-800-645-8265, also advertised as 1-800-OIL-TANK.

Is Clean Harbors emergency response available 24 hours?

Yes. Clean Harbors identifies its emergency-response line as available 24 hours a day.

What number do I call for Clean Harbors drum pickup?

Call 1-877-333-4244 for drum waste disposal order placement involving less than a full truckload of containerized waste.

How do I contact Clean Harbors Industrial Services?

For Industrial Services in the United States, call 1-877-215-9730. Canadian Industrial Services can be reached at 1-800-661-6689.

What is the Safety-Kleen customer service number?

Safety-Kleen can be reached at 1-800-669-5740.

Does Clean Harbors accept household hazardous waste?

Clean Harbors participates in household hazardous-waste programs, but availability and acceptance rules vary. Contact Clean Harbors and the local government program before transporting any material.

Can I pay a Clean Harbors invoice online?

Eligible customers can use the Clean Harbors Customer Portal to view and pay invoices, access shipping records, review waste profiles and see upcoming service schedules.

What is Clean Harbors’ corporate phone number?

The Clean Harbors corporate headquarters phone number is 1-781-792-5000. Service-specific customer numbers should generally be used first.

Where is Clean Harbors headquartered?

Clean Harbors is headquartered at 42 Longwater Drive, Norwell, Massachusetts 02061.

Is CustomerServiceNumbers.com affiliated with Clean Harbors?

No. CustomerServiceNumbers.com is not affiliated with Clean Harbors, Inc., Safety-Kleen, any Clean Harbors subsidiary, the EPA, the National Response Center or any government emergency-response organization.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer-service contact information, complaint resources and customer review pages since 2004. This page is designed to help readers distinguish Clean Harbors’ emergency, environmental, industrial, drum-disposal, Safety-Kleen, corporate and government reporting routes.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It cannot schedule waste service, accept waste profiles, dispatch cleanup crews, report spills, satisfy regulatory notification requirements, interpret environmental laws, resolve invoices or provide environmental, safety, engineering or legal advice.

Telephone numbers, services, facilities, waste-acceptance requirements, billing practices and regulatory obligations can change. Verify critical information directly with Clean Harbors and the responsible government agencies.

Last reviewed and updated: August 5, 2026.