Frontpoint Customer Service, Alarm Monitoring and Cancellation

Eric Strand

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Frontpoint customer service provides assistance with home security systems, professional monitoring, billing, equipment, cameras, sensors, the Frontpoint app, account access, moving service, contracts, cancellation and complaints.

The main Frontpoint customer service phone number is 1-877-602-5276. Customers with an active alarm or false-alarm dispatch issue should use the separate monitoring-station number listed below.

Frontpoint Customer Service and Monitoring

Emergency and active-alarm warning

If there is a break-in, fire, medical emergency or immediate threat to someone’s safety, call 911 first. CustomerServiceNumbers.com does not monitor Frontpoint systems and cannot cancel an alarm or request emergency dispatch.

For a false alarm or active monitoring event, disarm the system when safe and call the Frontpoint monitoring station at 1-833-700-0212. Be prepared to provide your verbal passcode directly to the monitoring specialist.

How to Contact Frontpoint Customer Service

Frontpoint Customer Service Hours

Frontpoint lists its general customer-support hours as:

  • Monday-Friday: 8:00 a.m.-11:00 p.m. Eastern Time
  • Saturday-Sunday: 10:00 a.m.-7:00 p.m. Eastern Time

The cancellation department uses more limited hours. Customers requesting cancellation should call 1-877-602-5276, choose menu option 7, and contact an account specialist Monday-Friday from 8:00 a.m. to 7:00 p.m. Eastern Time.

Frontpoint provides 24/7 professional alarm monitoring. The monitoring station number is not the best route for ordinary billing, cancellation, warranty or equipment questions.

Choose the Correct Frontpoint Support Route

Billing, Payments and Account Questions

Call 1-877-602-5276 for monthly monitoring charges, payment methods, billing dates, price changes, past-due balances, promotional pricing, contract questions or an unfamiliar Frontpoint charge.

Customers can also sign in through MyFrontpoint or the Frontpoint app to review available billing and account information.

Equipment and Technical Support

Use Frontpoint customer service or the Frontpoint Help Center for problems involving:

  • Frontpoint Hub or touchscreen panel
  • Door and window sensors
  • Motion sensors
  • Indoor, outdoor or doorbell cameras
  • Smoke, heat or carbon-monoxide sensors
  • Smart locks, lights and home-automation devices
  • Low-battery or communication warnings
  • Equipment setup and activation
  • Camera recordings or video analytics
  • False alarms caused by equipment problems

If possible, be at the protected property when calling technical support. Have the device name, error message and troubleshooting steps already completed ready, but never publish private system details in an online review.

Frontpoint App and Login Problems

The Frontpoint app can be used to arm and disarm the system, view cameras, receive notifications, manage users, update emergency contacts and access account settings. Use the password-reset option from the normal login screen if you have forgotten your password.

If the reset process does not work, call 1-877-602-5276. Contact Frontpoint promptly if you believe an unauthorized person has access to your account or security system.

Frontpoint Alarm Monitoring and False Alarms

When an alarm is triggered, Frontpoint’s monitoring process may contact the pre-dispatch telephone numbers associated with the account. The monitoring specialist will request the account’s verbal passcode before canceling an alarm.

If a false alarm occurs:

  1. Disarm the system using the keypad, touchscreen, key fob, Frontpoint app or website when it is safe to do so.
  2. Use the app’s cancellation option when available.
  3. Answer the monitoring station’s call and provide the correct verbal passcode.
  4. If the call was missed, contact the monitoring station at 1-833-700-0212.

Do not call 911 merely to cancel a false alarm. Call 911 when there is an actual emergency, danger or suspected crime.

Frontpoint advises customers to save 1-833-700-0212 in their contacts as “Frontpoint Alarm” so that monitoring calls are easier to recognize.

How to Cancel Frontpoint Service

Frontpoint instructs customers who want to cancel service to call 1-877-602-5276, choose menu option 7, and speak with a Frontpoint account specialist.

The cancellation department is available Monday-Friday from 8:00 a.m. to 7:00 p.m. Eastern Time. The account specialist will provide the steps required to complete the cancellation.

Before canceling:

  • Download or review your subscriber agreement.
  • Ask whether an early termination charge or remaining contract balance applies.
  • Ask about the final month of monitoring charges.
  • Confirm whether any financed, leased or promotional equipment affects cancellation.
  • Request the effective cancellation date.
  • Request written confirmation and a cancellation reference number.
  • Check subsequent bank or credit-card statements for additional charges.

Frontpoint says additional payment may be required, including the final month of service. Early termination provisions depend on the customer’s individual contract.

Customers can access available contract documents through MyFrontpoint or the Frontpoint app under My Account and Documents.

Cancellation documentation warning

Do not assume that disconnecting equipment, removing the app, moving away or stopping use of the system automatically cancels monitoring or billing. Complete Frontpoint’s required cancellation process and keep written confirmation.

Moving a Frontpoint Security System

Frontpoint systems are designed for do-it-yourself installation, and customers may be able to take equipment to a new residence. Contact Frontpoint before moving to discuss:

  • Whether the existing equipment can be moved
  • A Frontpoint moving kit
  • Monitoring availability at the new address
  • Alarm-permit or registration requirements
  • Emergency contacts and dispatch information
  • Devices that should remain at the previous property
  • Contract or account changes associated with the move

Update the protected address, emergency contact numbers and local alarm-permit information before relying on the system at the new property.

Frontpoint Warranty and Equipment Replacement

Frontpoint publishes a three-year limited warranty for qualifying system equipment purchased by the original customer. Coverage can depend on the product, purchase date, account status, type of defect and warranty exclusions.

Frontpoint may require remote troubleshooting before approving a repair or replacement. Replacement equipment may be new or refurbished. Batteries, wiring, screens and certain consumable or excluded components may not receive the same coverage.

Review the official Frontpoint warranty information and contact support before buying replacement equipment or discarding a defective device.

How to Escalate a Frontpoint Complaint

  1. Call Frontpoint customer service at 1-877-602-5276.
  2. Explain whether the complaint involves billing, equipment, monitoring, cancellation, sales, warranty service or account access.
  3. Request a case or reference number.
  4. Record the date, time and name or department of each representative contacted.
  5. Keep contracts, bills, payment records, emails, chat transcripts and equipment information.
  6. Ask for supervisor or account-specialist review when the first representative cannot resolve the problem.
  7. Request written confirmation of any refund, credit, cancellation, replacement or contract adjustment.

Written correspondence can be sent to:

Frontpoint Security Solutions, LLC
22650 Executive Drive
Suites 119-122
Sterling, VA 20166

Do not mail cash, original contracts or irreplaceable documents. Verify the address before sending legal notices or time-sensitive correspondence.

Additional Complaint Options

Customers may also review or file a complaint through the Frontpoint BBB Business Profile. BBB ratings, review averages and complaint totals can change over time and should not be treated as guarantees about an individual experience.

Depending on the issue, consumers may also consider:

A payment dispute does not necessarily cancel a monitoring contract. Complete the provider’s cancellation process and obtain written confirmation whenever possible.

Frontpoint Privacy and Security Warning

A home-security account can contain information that should never be posted publicly. Do not include any of the following in a customer review:

  • Your alarm or verbal passcode
  • Keypad access codes
  • Your Frontpoint password
  • The exact protected address
  • Locations of cameras, sensors or system blind spots
  • Household schedules or planned travel dates
  • Names and telephone numbers of emergency contacts
  • Account, payment-card or bank information
  • Links to private camera footage

Be cautious of unexpected callers offering free upgrades, equipment replacements, account takeovers or changes to monitoring service. Contact Frontpoint through its official website or verified customer-service number before permitting equipment access or signing a new agreement.

Related Home Security Customer Service Pages

Frontpoint Customer Reviews

Customers can use the review section below to describe firsthand experiences with Frontpoint customer service, billing, equipment, cameras, alarm monitoring, false alarms, technical support, moving service, cancellation or complaints.

Do not use a public review to report an active emergency, cancel an alarm or request immediate equipment support. CustomerServiceNumbers.com cannot access Frontpoint accounts, view security systems, cancel monitoring or dispatch emergency services.

Frequently Asked Questions About Frontpoint Customer Service

What is the Frontpoint customer service phone number?

The Frontpoint customer service number is 1-877-602-5276. Use it for billing, account questions, technical support, equipment, app assistance, moving service and cancellation.

What are Frontpoint’s customer service hours?

Frontpoint lists customer-support hours as Monday-Friday, 8:00 a.m.-11:00 p.m. ET, and Saturday-Sunday, 10:00 a.m.-7:00 p.m. ET.

What is the Frontpoint alarm monitoring number?

The Frontpoint monitoring-station number is 1-833-700-0212. Use this number for an active alarm or false-alarm dispatch concern, not ordinary billing or cancellation questions.

How do I cancel Frontpoint?

Call 1-877-602-5276, select menu option 7 and speak with a Frontpoint account specialist. Frontpoint lists cancellation support as available Monday-Friday from 8:00 a.m. to 7:00 p.m. ET.

Does Frontpoint charge a cancellation fee?

Cancellation costs depend on the customer’s contract, remaining term and account circumstances. Frontpoint says additional payment may be required, including the final month’s service payment. Review your contract and request a written final-balance explanation.

Where can I find my Frontpoint contract?

Frontpoint says contracts can be viewed through MyFrontpoint or the Frontpoint app under My Account and Documents when signed in with the primary account login.

Can I take my Frontpoint system when I move?

Frontpoint offers moving assistance and says customers may be able to take the system to a new residence. Contact Frontpoint before moving to review equipment, monitoring, address and permit requirements.

What should I do if my Frontpoint alarm goes off accidentally?

Disarm the system when safe, use the cancellation feature in the Frontpoint app when available, answer the monitoring call or call 1-833-700-0212 with the verbal passcode. Call 911 if there is a real emergency.

Does Frontpoint have a warranty?

Frontpoint publishes a three-year limited warranty for qualifying equipment purchased by the original customer. Coverage, exclusions and account-status requirements apply.

What is Frontpoint’s corporate mailing address?

Frontpoint lists its corporate mailing address as Frontpoint Security Solutions, LLC, 22650 Executive Drive, Suites 119-122, Sterling, VA 20166.

Is CustomerServiceNumbers.com affiliated with Frontpoint?

No. CustomerServiceNumbers.com is not affiliated with Frontpoint Security Solutions, LLC, Frontpoint’s monitoring providers, ADT, Vivint, Alarm.com, emergency services or any home-security provider.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer-service contact information, complaint resources and customer review pages since 2004. This page is designed to help Frontpoint customers distinguish general customer service, cancellation support and active-alarm monitoring.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent information and review website. It cannot access Frontpoint accounts, monitor security equipment, view camera footage, cancel alarms, change emergency contacts, dispatch first responders, cancel contracts, issue refunds or provide legal, contract or home-security advice.

Telephone numbers, hours, warranty provisions, monitoring procedures, cancellation requirements and contract terms can change. Verify time-sensitive information through Frontpoint’s official website, customer portal, app or current subscriber agreement.

Last reviewed and updated: August 5, 2026.

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