First National Bank of Omaha, commonly known as FNBO, provides customer service for personal banking, credit cards, debit cards, mortgages, business banking, treasury management, wealth services, online banking, Zelle, fraud reports, disputes, and account security. Use the official FNBO contact options below before relying on third-party phone numbers, search ads, texts, or emails claiming to be from the bank.
How to Contact FNBO Customer Service
Best FNBO Support Route by Issue
- Personal checking, savings, debit card, or lending: Call 800-642-0014.
- Credit card account: Call 888-530-3626 or use the phone number on the back of your card.
- Lost or stolen credit card: Call the number on the back of your card or FNBO card support immediately.
- Fraud or transaction dispute: Call 888-530-3626, option 3 then option 2, or call the number on the back of your card.
- Online banking login problem: Call 877-932-3626 for user ID or password assistance.
- Zelle problem: Call 866-223-1768.
- Mortgage servicing: Call 877-217-9714.
- Business banking: Call 800-853-9586.
- Secure email: Log in to your FNBO account and use the Secure Message Center instead of sending private account details by regular email.
Information to Have Before Contacting FNBO
- FNBO account type, such as checking, savings, credit card, mortgage, business banking, or treasury management
- Last four digits of the account or card, if relevant
- Phone number and email address on the account
- Transaction date, amount, merchant name, and whether the charge is pending or posted
- Payment confirmation, confirmation number, receipt, or bank record
- Card number only when calling FNBO directly through a verified phone number
- Case number, dispute number, fraud claim number, or prior secure message details
- Branch location or banker name, if the issue started at a branch
FNBO Credit Cards, Payments, Fraud and Disputes
For FNBO credit card questions, billing, payment posting, available credit, late fees, transaction disputes, fraud claims, lost cards, replacement cards, rewards, or card access, call
888-530-3626 or use the number on the back of your card.
If you suspect fraud, act quickly. FNBO says customers can call the Fraud and Disputes Contact Center at
888-530-3626, option 3 then option 2, or call the number on the back of the card. Keep transaction details, case numbers, emails, letters, and any merchant communications until the issue is resolved.
FNBO Online Banking, Zelle and Secure Messages
For login, user ID, password, online banking, mobile app, account access, or security profile issues, use FNBO’s secure login tools or call user ID/password assistance at
877-932-3626. Do not send passwords, verification codes, account numbers, or Social Security numbers by regular email.
If your issue involves Zelle, call FNBO’s Zelle assistance number at
866-223-1768. If you sent money to the wrong person or suspect a scam, contact FNBO immediately and save screenshots, recipient details, timestamps, and confirmation messages.
FNBO Banking, Mortgage, Business and Treasury Support
For personal banking and lending, call
800-642-0014. For mortgage servicing, call
877-217-9714. Business customers should use the business banking, business credit card, or treasury management number that matches the account type.
If the issue involves a branch, ATM, deposit, loan payment, wire, ACH, treasury service, debit card, or business account, write down the date, location, transaction details, representative names, and any confirmation numbers before escalating the complaint.
FNBO Reviews and Complaints
CustomerServiceNumbers.com does not currently show visible FNBO customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.
Helpful review topics may include personal banking, credit cards, fraud claims, disputes, payment posting, debit cards, fees, online banking, Zelle, mortgage servicing, business banking, branch service, phone wait times, secure messages, and whether FNBO resolved the issue.
Privacy, Fraud and Scam Warnings
- Do not post your account number, card number, Social Security number, Tax ID, date of birth, full address, phone number, email address, PIN, password, verification code, transaction receipt, dispute letter, or bank statement in a public review.
- FNBO says it will not contact you unsolicited and ask you to verify an account number, password, PIN, or Social Security number.
- Forward suspicious emails or text screenshots pretending to be from FNBO to reportphish@fnbo.com.
- If you clicked a suspicious link or may have compromised your account, contact FNBO immediately using the number on the back of your card or a verified FNBO phone number.
- Be cautious with fake bank support numbers, account-lock texts, Zelle scams, wire fraud, refund scams, payment verification requests, and messages asking for one-time passcodes.
- CustomerServiceNumbers.com cannot access your FNBO account, stop a payment, file a dispute, freeze a card, reverse a Zelle transfer, or resolve fraud directly.
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Share Your FNBO Customer Service Experience
Have you contacted FNBO about banking, a credit card, fraud, disputes, payment posting, Zelle, login problems, a mortgage, business account, fee, branch issue, or account complaint? Leave a review below and describe what happened, which support method you used, how long the response took, and whether the issue was resolved.
Comments are moderated. Do not include private account details, full payment information, passwords, PINs, verification codes, Social Security numbers, full addresses, phone numbers, email addresses, bank statements, dispute letters, or sensitive personal information in your review.
Last Updated: July 10, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with First National Bank of Omaha, FNBO, First National of Nebraska, or any FNBO branch or card issuer partner. FNBO does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors. This page is not financial, legal, banking, credit, fraud recovery, or dispute advice.
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