Use this page to contact PropertyRoom.com customer service for online police auctions, bidding, orders, returns, RGA requests, shipping, customer pickup, account access, payment issues, item-condition questions, complaints, and customer reviews. PropertyRoom.com is an online auction marketplace that works with law enforcement agencies, municipalities, government clients, and merchant sellers to sell seized, found, unclaimed, surplus, and other auction merchandise.
PropertyRoom.com Customer Service and Contact Options
- Buyer / Customer Support: Online help, contact form, and email support
- Customer Support Email: CustomerSupport@PropertyRoom.com
- Official Contact Form: PropertyRoom.com Contact Us
- Help and FAQ: PropertyRoom.com FAQ
- Return Policy: PropertyRoom.com Return Policy
- User Agreement: PropertyRoom.com User Agreement
- Check Support Ticket Status: PropertyRoom.com Ticket Status
- Client Success Center for Law Enforcement / Municipal Clients: 866-799-3551
- Client Success Email: ClientSuccess@PropertyRoom.com
- PropertyRoom.com, Inc. Address: 5257 Buckeystown Pike, Suite 475, Frederick, MD 21704
- Official Website: PropertyRoom.com
Choose the Correct PropertyRoom.com Support Route
PropertyRoom.com support depends on whether your issue involves bidding, payment, shipping, customer pickup, returns, merchant sellers, item condition, account access, a possible stolen-property claim, or a law-enforcement/municipal agency client account.
- Buyer question, auction issue, order issue, return request, or account problem: Use the contact form or email CustomerSupport@PropertyRoom.com.
- Return or RGA request: Contact Customer Support in writing and include the item listing number, item number, or order number.
- Order cancellation request: Use the contact form or email Customer Support before shipment. Shipped orders generally cannot be cancelled.
- Shipping issue: Review the shipping and FAQ resources, then contact Customer Support with the order number and tracking information.
- Customer pickup: Follow the pickup instructions for the specific processing center and contact Customer Support before the pickup date.
- Merchant seller purchase: Check the auction description for merchant-specific return or support details, then contact PropertyRoom.com if you need routing help.
- Account or payment error: Sign in to your account and use the payment-error or support tools. PropertyRoom.com says payments are generally processed automatically after an auction closes.
- Law enforcement, municipal, or agency client support: Contact the Client Success Center rather than buyer support.
- Copyright or intellectual-property issue: Use the copyright agent contact route listed in PropertyRoom.com’s intellectual-property policy.
Information To Have Ready Before Contacting PropertyRoom.com
Before submitting a support request, return request, pickup request, or complaint, gather the details that apply to your issue:
- PropertyRoom.com username or account email address
- Listing number, item number, order number, or auction link
- Winning bid amount, payment date, and payment method used, without sharing full card or PayPal details publicly
- Tracking number, shipping carrier, delivery date, or delivery issue details
- RGA number or return request details if a return has already been started
- Photos of the item, packaging, labels, damage, missing components, or condition issue if support requests them
- Customer pickup location, pickup date, BOL details, and item description if applicable
- Vehicle, equipment, or title-related documents only through official secure support channels
- Merchant seller contact details if the auction was fulfilled by a merchant seller
- A short timeline of what happened and the resolution you are requesting
For public reviews, do not post usernames, listing numbers, order numbers, RGA numbers, tracking numbers, payment details, PayPal information, bank/wire details, addresses, phone numbers, email addresses, vehicle VINs, license plates, title documents, or account screenshots.
Common Reasons Customers Contact PropertyRoom.com
- Bidding questions, bid errors, duplicate purchases, and auction close questions
- Payment errors, automatic payment processing, declined payments, PayPal, credit-card, or wire-transfer questions
- Shipping status, combined shipping, handling fees, lost packages, damaged shipments, or delivery problems
- Customer pickup, processing center pickup, BOL requirements, missed pickup windows, or forfeiture concerns
- Return requests, RGA numbers, discretionary returns, restocking fees, or denied returns
- Item condition, “as is” listings, missing components, incorrect listings, or product photos
- Merchant seller returns, third-party seller issues, or auction-description questions
- Vehicle or heavy-equipment auction payment, pickup, title, or transport questions
- Account login, secure bid ID, privacy, fraud, or account-suspension questions
- Complaints about customer-service response times, auction listings, returns, shipping, or item condition
Bidding, Winning an Auction, and Automatic Payment
PropertyRoom.com auctions are generally handled through the bidder’s online account. PropertyRoom.com says that when you win an auction and are paying by credit card or PayPal, the payment method on file is charged automatically for the winning bid amount, delivery fee, sales tax, and a payment processing fee if applicable.
Before bidding, review the item description, photos, shipping method, condition rating, pickup requirements, seller information, payment rules, and return policy. CustomerServiceNumbers.com does not provide bidding, valuation, tax, legal, title, vehicle, or financial advice.
Returns, RGA Requests, and Order Cancellations
PropertyRoom.com says it typically does not cancel sales. Cancellation requests for bid errors, duplicate purchase, unauthorized sale, or buyer’s remorse may be handled as discretionary returns and may carry a restocking fee. Orders that have already shipped cannot be cancelled.
Return requests generally require written approval and an RGA number. PropertyRoom.com’s return policy says return requests must be initiated within the required time window, and packages sent back without approval or without an RGA number may be refused and returned at the buyer’s expense.
Do not ship anything back until PropertyRoom.com gives written approval and return instructions. Keep all emails, RGA information, tracking numbers, package photos, and refund messages.
Shipping, Delivery, Combined Shipments, and Customer Pickup
PropertyRoom.com shipping, pickup, and combined-shipping rules can vary by item, warehouse, seller, closing date, shipping method, and auction description. The FAQ says customer pickup hours are 10 a.m. to 2 p.m., Monday through Friday, and that pickup items must be picked up within the listed deadline or the buyer may risk forfeiture of fees and goods.
If the issue involves freight, BOL paperwork, damaged shipment, a carrier claim, or a missed pickup window, contact PropertyRoom.com and the carrier through official channels. Do not post tracking details, pickup locations tied to your schedule, BOL documents, or private address information in a public review.
Item Condition, “As Is” Auctions, Counterfeit Concerns, and Stolen-Property Claims
PropertyRoom.com’s User Agreement says the site is primarily a venue for law enforcement, government agencies, and merchant sellers, and that PropertyRoom.com may provide a condition assessment but does not make that assessment a warranty. It also says many products and services are provided on an “as is” and “as available” basis.
If you believe an item description is wrong, an item is counterfeit, or an item may be yours, contact PropertyRoom.com Customer Support before the auction closes if possible. PropertyRoom.com’s FAQ says it has a “STEAL IT BACK” policy for items customers can prove they own before an auction has closed.
CustomerServiceNumbers.com does not provide legal advice, ownership advice, stolen-property advice, title advice, valuation advice, law-enforcement advice, or counterfeit-authentication advice. Use PropertyRoom.com, the original law-enforcement agency, a qualified professional, or the appropriate legal route for those issues.
Vehicles, Heavy Equipment, Titles, and Wire Payments
Vehicle and heavy-equipment auctions may have special payment, pickup, shipping, title, tax, registration, inspection, and transport issues. PropertyRoom.com help pages say some vehicle and heavy-machinery auctions may allow or require wire payment, and certain orders may not accept credit card or PayPal payment depending on the amount and auction terms.
- Payment for Vehicles and Heavy Equipment
- Wire Transfer Payment Requirements
- PropertyRoom.com Vehicle Auctions
CustomerServiceNumbers.com does not provide vehicle-buying, title-transfer, registration, tax, transport, mechanic, safety, insurance, legal, banking, or wire-transfer advice. Verify all auction terms, vehicle details, title information, and payment instructions directly with PropertyRoom.com before sending money.
Payment Errors, Account Security, and Fraud Prevention
PropertyRoom.com accounts can include bidding history, automatic payment methods, shipping addresses, usernames, secure bid IDs, and purchase records. PropertyRoom.com says payment is generally processed automatically after an auction closes, and payment errors should be corrected through the account tools rather than by posting private information publicly.
- Can You Process My Payment Over the Phone?
- Registering Payment Information
- Payment Requirements for Bidding
If you receive a suspicious email, invoice, payment link, pickup message, wire-transfer instruction, or account alert claiming to be from PropertyRoom.com, verify it through PropertyRoom.com, your account, the official contact form, or Customer Support before sending money or sharing information.
Law Enforcement, Municipal, and Agency Client Support
PropertyRoom.com buyer support is separate from support for law enforcement agencies, municipal agencies, and other public-sector clients that use PropertyRoom.com to manage surplus or unclaimed-property auctions. Agency clients should use the Client Success Center rather than the buyer-support route.
- Client Success Center Phone: 866-799-3551
- Client Success Email: ClientSuccess@PropertyRoom.com
- PropertyRoom.com Client Success Center
Privacy, Intellectual Property, and Safe Review Tips
For privacy or account-data issues, use PropertyRoom.com’s official privacy and account routes. For copyright or intellectual-property claims involving an auction listing, use PropertyRoom.com’s copyright agent route.
- PropertyRoom.com Privacy Policy
- PropertyRoom.com User Agreement
- Removal of Infringing Content in a Listing
Do not post payment details, account screenshots, usernames, private emails, order details, stolen-property claims, law-enforcement documents, title documents, or personal information in a public review.
How to Escalate a PropertyRoom.com Complaint
If your PropertyRoom.com issue is not resolved after the first contact, keep your complaint organized and use the correct support route.
- Identify whether the issue involves bidding, payment, shipping, pickup, return/RGA, item condition, merchant seller, vehicle/heavy equipment, account access, or client-agency support.
- Use the official Contact Us form or email CustomerSupport@PropertyRoom.com.
- Include the listing number, item number, order number, username, issue summary, photos, and support history when appropriate.
- For returns, request written approval and an RGA before shipping anything back.
- For vehicle, heavy-equipment, wire-transfer, title, pickup, or shipping-carrier issues, verify instructions through official support channels before taking action.
- Save confirmation emails, support tickets, payment records, tracking numbers, RGA messages, photos, auction descriptions, and written responses.
- Ask for a ticket number, written explanation, RGA decision, refund timeline, shipping update, pickup instructions, or next step when available.
PropertyRoom.com Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently invites customers to share reviews about PropertyRoom.com customer service. Useful reviews may discuss bidding, order handling, item descriptions, shipping, customer pickup, returns, RGA requests, payment errors, merchant sellers, vehicle auctions, response times, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include usernames, listing numbers, order numbers, RGA numbers, payment details, PayPal details, bank or wire information, addresses, phone numbers, emails, tracking numbers, vehicle VINs, title documents, or account screenshots in a public review.
Frequently Asked Questions About PropertyRoom.com Customer Service
Does PropertyRoom.com have a customer service phone number?
For buyer and auction support, PropertyRoom.com primarily routes customers through its online contact form and CustomerSupport@PropertyRoom.com. Phone support listed for the Client Success Center is intended for law-enforcement and municipal agency clients, not regular buyer questions.
How do I contact PropertyRoom.com customer support?
Use the official Contact Us form or email CustomerSupport@PropertyRoom.com. Include your username, listing number, item number, order number, and a clear explanation of the issue.
How long does PropertyRoom.com take to respond?
PropertyRoom.com’s contact page says Customer Support typically answers inquiries within one business day. Return-request articles may list 1-2 business days for a response to certain requests.
Where is PropertyRoom.com located?
PropertyRoom.com’s current User Agreement lists PropertyRoom.com, Inc. at 5257 Buckeystown Pike, Suite 475, Frederick, MD 21704.
Is the old Malibu address still current?
The old 18940 Pacific Coast Highway, Suite 200, Malibu, CA 90265 address appears on older listings. PropertyRoom.com’s current User Agreement lists the Frederick, Maryland address, so the old Malibu address should be treated as outdated unless PropertyRoom.com re-lists it officially.
How do I request a PropertyRoom.com return?
Email CustomerSupport@PropertyRoom.com or use the contact form within the required time window. Include the order number, item number, listing number, and a detailed reason for the return request.
Can I cancel a PropertyRoom.com order?
PropertyRoom.com says it typically does not cancel sales. Certain cancellation requests may be treated as discretionary returns and may involve a restocking fee. Orders that have already shipped cannot be cancelled.
How do PropertyRoom.com payments work?
PropertyRoom.com says winning bidders are generally charged automatically using the payment method on file for the winning bid, delivery fee, sales tax, and payment processing fee if applicable.
How do I pick up a PropertyRoom.com item?
Follow the pickup instructions for the listing and processing center. The FAQ says warehouse pickup hours are 10 a.m. to 2 p.m., Monday through Friday, and that pickup items must be picked up within the stated deadline.
What should I do if I recognize an item as mine?
Contact PropertyRoom.com Customer Support as soon as possible. PropertyRoom.com’s FAQ references a “STEAL IT BACK” policy for items you can prove you own before the auction has closed.
Related Resources
Customers comparing online auction, marketplace, and retail support options may also find these CustomerServiceNumbers.com pages useful: eBay Customer Service, Amazon Customer Service, ShopGoodwill Customer Service, GovDeals Customer Service, and PayPal Customer Service.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with PropertyRoom.com, Inc., any law-enforcement agency, municipal agency, merchant seller, payment provider, shipping carrier, vehicle seller, or government agency.
Share Your Experience With PropertyRoom.com
Have you contacted PropertyRoom.com about bidding, payment, shipping, customer pickup, returns, RGA requests, item condition, auction descriptions, merchant sellers, vehicle auctions, heavy equipment, account access, or a complaint? Share your experience below to help other customers understand what to expect. Please do not include usernames, listing numbers, item numbers, order numbers, payment details, PayPal details, bank information, addresses, tracking numbers, vehicle VINs, title documents, or account screenshots in your public review.
Page Update Note
This PropertyRoom.com customer service page was updated on July 1, 2026, to verify current online support routing, CustomerSupport@PropertyRoom.com, current Frederick, Maryland address, return and RGA guidance, order cancellation policy, payment and pickup resources, auction support categories, client-agency support routing, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with PropertyRoom.com, Inc., any law-enforcement agency, municipal agency, merchant seller, payment provider, PayPal, credit-card issuer, shipping carrier, vehicle seller, title agency, or government agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For bidding rules, payment disputes, wire transfers, vehicle titles, transportation, stolen-property claims, ownership disputes, shipping claims, returns, merchant-seller disputes, legal questions, taxes, safety-sensitive products, or regulated items, contact PropertyRoom.com, the seller, your bank, your card issuer, the appropriate agency, a qualified professional, or another official source through official channels.
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