PSEG customers may need help with a power outage, gas emergency, high bill, payment problem, service disconnection, start or stop service request, meter issue, payment assistance, scam call, property-damage claim, or another utility concern. The correct customer-service route depends on whether you are a PSE&G customer in New Jersey or a PSEG Long Island electric customer.
PSE&G provides electric and natural-gas service in New Jersey. PSEG Long Island operates the Long Island Power Authority electric transmission and distribution system. PSEG Long Island does not provide natural-gas service on Long Island.
- PSE&G New Jersey Customer Service: 1-800-436-7734
- PSE&G Representatives: Monday–Friday, 7 AM–8 PM
- PSE&G Emergency Line: 1-800-880-7734, available 24/7
- PSEG Long Island Customer Service: 1-800-490-0025
- PSEG Long Island Outage/Electrical Emergency: 1-800-490-0075, available 24/7
- PSEG Long Island Español: 1-800-490-0085
- PSEG Corporate Office: 1-973-430-7000
- PSEG Corporate Address: 80 Park Plaza, Newark, NJ 07102
PSE&G New Jersey or PSEG Long Island?
Choosing the correct company matters because the services and emergency procedures are different.
- New Jersey: PSE&G provides both electricity and natural gas to customers within its New Jersey service territory.
- Long Island and the Rockaways: PSEG Long Island operates the LIPA electric system.
- Long Island gas emergency: Contact National Grid at 1-800-490-0045 or call 911. PSEG Long Island does not handle natural-gas emergencies.
How to Contact PSE&G New Jersey
For billing, payments, account changes, meter questions, starting or stopping service and most residential customer-service matters, call 1-800-436-7734 or use the official PSE&G Contact Us page.
PSE&G currently lists customer-service representatives Monday through Friday from 7 AM to 8 PM. Automated telephone options are available 24/7.
Customers using TDD/TTY equipment can dial 711. PSE&G also provides accessibility options such as enlarged-print bills through customer service.
PSE&G Power Outages, Gas Leaks and Emergencies
For a PSE&G power outage or urgent safety concern, call 1-800-436-7734. PSE&G also publishes its emergency line at 1-800-880-7734. Emergency support is available 24 hours a day.
If you smell gas, see a downed power line, damaged electrical equipment, fire, sparking equipment, or another immediate danger, move away from the hazard. Do not touch downed wires or attempt repairs yourself. Contact the utility immediately and call 911 when anyone is in danger.
How to Contact PSEG Long Island
For PSEG Long Island billing, payments, unusually high bills, account service, start/stop/move requests and other electric-service questions, call 1-800-490-0025 or visit the official PSEG Long Island Contact Us page.
Customers can also use PSEG Long Island My Account and its mobile services to pay bills, review usage, manage service and report outages.
PSEG Long Island Outages and Electrical Emergencies
Call 1-800-490-0075 for a PSEG Long Island power outage, downed wire or electrical emergency. The emergency line is available 24 hours a day, 365 days a year.
Customers can also report an outage by texting OUT to PSEGLI (773454) or through PSEG Long Island’s online outage tools.
Email and ordinary customer-service forms should not be used for emergencies or active outages.
PSEG Billing and High Bill Help
If a bill appears unusually high, compare the billing period, meter readings, energy usage, rate changes and recent weather before contacting customer service. Have the account number, service address and affected bill available.
PSEG Long Island specifically directs customers with unusually high bills to call 1-800-490-0025 so a representative can investigate the account.
For a payment that does not appear on the account, retain the payment confirmation, canceled check or other proof of payment. Do not post those records publicly because they can contain account and financial information.
PSEG Payment Assistance and Disconnection Help
Contact the utility before a scheduled shutoff whenever possible. Waiting until after service is disconnected can limit the available options.
PSE&G New Jersey Assistance
PSE&G currently provides information about programs including LIHEAP, the Universal Service Fund and Fresh Start Program, NJ Lifeline and SHARES. Eligibility and application periods vary.
Visit PSE&G Payment Assistance for current programs.
PSEG Long Island Assistance
PSEG Long Island offers payment plans and extensions as well as programs for qualifying customers facing financial or medical hardship. Its Consumer Advocates can also help customers identify assistance programs.
Visit PSEG Long Island Financial Assistance for current options.
Starting, Stopping or Moving PSEG Service
New Jersey customers can manage address and service changes through PSE&G My Account or call 1-800-436-7734.
PSEG Long Island customers can start, stop or move electric service through its online account tools or call 1-800-490-0025.
Have the current service address, new address when moving, desired service date, account information and identification requested by the utility ready.
PSEG Scam and Fake Payment Warnings
PSE&G and PSEG Long Island warn about callers and visitors threatening immediate disconnection unless a customer pays through a particular method.
- Do not pay a caller using prepaid cards, cryptocurrency or another unusual payment method.
- Do not give private account or financial information to an unexpected caller.
- Do not use a verification number supplied by the suspicious caller.
- For PSE&G, independently call 1-800-436-7734.
- For PSEG Long Island, independently call 1-800-490-0025.
PSE&G customers can review its Scams and Fraud guidance. PSEG Long Island customers can use its Scams and Fraud page.
How to Escalate a PSEG Utility Complaint
First contact the appropriate PSE&G or PSEG Long Island customer-service department and ask for a record or case number when available. Save bills, payment receipts, outage records, letters and other documentation.
Unresolved PSE&G New Jersey Complaints
If a regulated New Jersey utility complaint remains unresolved after contacting PSE&G, the New Jersey Board of Public Utilities Division of Customer Assistance accepts complaints involving service, discontinuance, payment arrangements, high bills, deposits and related utility issues.
NJBPU Utility Complaints can be reached at 1-800-624-0241 or through the official NJBPU complaint process.
Unresolved PSEG Long Island Complaints
The New York State Department of Public Service handles PSEG Long Island electric complaints after customers first try to resolve the problem with the utility.
Visit the official New York Department of Public Service complaint page for current filing options and emergency shutoff assistance.
What to Have Ready Before Contacting PSEG
- PSEG or PSE&G account number
- Service address
- Name on the utility account
- Telephone number associated with the account
- Bill or meter information related to the complaint
- Payment date and confirmation for missing payments
- Outage location and safety information
- Move-in or move-out date for service changes
- Disconnection notice when requesting payment assistance
- Previous case or contact number when following up
PSEG Corporate Office
Public Service Enterprise Group Inc. is headquartered in Newark, New Jersey. PSEG’s current corporate information lists:
Public Service Enterprise Group Inc.
80 Park Plaza
Newark, NJ 07102
Corporate phone: 1-973-430-7000
PSEG is the parent organization of PSE&G and PSEG Long Island. PSEG Long Island operates LIPA’s electric transmission and distribution system under contract.
PSEG Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published PSEG customer reviews. The displayed rating is 0 out of 5 based on zero reviews and should not be interpreted as evidence of poor customer service.
Because no reviews have been submitted, CSN does not currently have enough customer feedback to identify meaningful patterns involving PSEG billing, outages, restoration, gas service, payment assistance, disconnections, scams or customer-service response times.
Related Utility Customer Service Pages
PSEG Customer Service FAQs
What is the PSE&G New Jersey customer service number?
Call 1-800-436-7734.
What are PSE&G customer service hours?
PSE&G currently lists representatives Monday through Friday from 7 AM to 8 PM. Automated service is available 24/7, and emergencies are handled around the clock.
What is the PSEG Long Island customer service number?
Call 1-800-490-0025 for billing, account and electric-service questions.
How do I report a PSEG Long Island power outage?
Call 1-800-490-0075 24/7 or text OUT to PSEGLI at 773454.
Does PSEG Long Island provide natural gas?
No. PSEG Long Island operates the LIPA electric system. For a Long Island natural-gas emergency, contact National Grid at 1-800-490-0045 or call 911.
What is the PSEG corporate phone number?
PSEG’s corporate-office number is 1-973-430-7000.
Where is PSEG headquarters?
PSEG is headquartered at 80 Park Plaza, Newark, NJ 07102.
How do I report a suspicious PSEG payment demand?
Do not follow the caller’s payment instructions. PSE&G customers should independently call 1-800-436-7734; PSEG Long Island customers should call 1-800-490-0025.
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Independent-site disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with Public Service Enterprise Group Inc., PSE&G, PSEG Long Island, LIPA, National Grid, the New Jersey Board of Public Utilities or the New York State Department of Public Service. CustomerServiceNumbers.com cannot report an outage, restore electric or gas service, access an account, change a bill, arrange payment, stop disconnection, issue a refund or provide PSEG customer service.