Pyrex customer service can help with product questions, broken or damaged glassware, warranty claims, replacement lids, direct website orders and returns. Call 1-800-761-0042 Monday through Friday from 9:30 a.m. to 6:30 p.m. Eastern Time.

Stop using any Pyrex glassware that is chipped, cracked or deeply scratched. For a product that broke during use, preserve the product and packaging when it is safe to do so because Consumer Care may request photographs or require the item to be returned.

Pyrex Customer Service Phone Number and Contacts

Pyrex and Snapware Consumer Care: 1-800-761-0042
Customer-service hours: Monday-Friday, 9:30 a.m.-6:30 p.m. ET
Online contact form: Contact Pyrex Customer Care
Customer Care Center: Pyrex Customer Care Center
Account and order access: Sign In to a Pyrex Home Account

Return policy: Review Pyrex Home Returns
Warranty and safety information: Review Pyrex Warranty and Safety Instructions
Frequently asked questions: Pyrex Product FAQs
Replacement lids: Shop Pyrex Replacement Lids
Privacy choices: Manage Pyrex Home Privacy Choices
Website accessibility help: helpcenter@corellebrandscs.com
Consumer Care mailing address: Pyrex Home, Foodservices Brand Group, Attn: Consumer Care, 8755 West Higgins Road, Suite 610, Chicago, IL 60631
Official U.S. kitchenware website: PyrexHome.com

The Chicago address is for written Consumer Care correspondence. It is not a retail store, walk-in repair center or standard product-return warehouse.

The current Pyrex Home Contact page lists 1-800-761-0042. The formerly listed 1-800-999-3436 number should be treated as legacy information.

Choose the Correct Pyrex Support Route

Product broke during oven use: Stop using it, preserve the pieces safely and submit a warranty inquiry.
Glassware is chipped, cracked or deeply scratched: Discontinue use and replace the product.

Direct PyrexHome.com order arrived damaged: Keep the product and packaging and contact Consumer Care.
Changed-mind return for a direct order: Review the 90-day return policy and request the prepaid return label.
Product purchased from Walmart, Amazon or another retailer: Contact that retailer for an ordinary return or refund.

Manufacturer defect after the retailer’s return period: Contact Pyrex Consumer Care about warranty eligibility.
Missing or damaged plastic lid: Identify the dish model and search the replacement-lid catalog.
Order tracking: Sign in to the Pyrex Home account used for the purchase.

Website accessibility problem: Email helpcenter@corellebrandscs.com.
International Pyrex product: Use Pyrex.com to select the product type and country.
Laboratory glassware: Contact Corning Life Sciences rather than Pyrex Home kitchenware support.

Information to Have Before Contacting Pyrex

Gather:

Product name and type
Embossed or printed markings
Model, item or UPC number
Purchase date
Retailer or website where it was purchased
Receipt or order confirmation
Photographs of the product and affected area
Photographs from multiple angles if the model is unknown
Description of how the product was being used
Oven or microwave temperature when relevant
Whether the oven was completely preheated
Whether the glass contacted a wet, cold or metal surface

Previous Consumer Care case information
The replacement, refund or other resolution requested

Pyrex’s online contact form limits attachment size. Compress large photographs before submitting them, but retain the original files.

Do not publish receipts, order numbers, addresses, medical information, case numbers or photographs containing personal information in a public review.

Pyrex Limited Two-Year Warranty

The current Pyrex limited warranty generally promises replacement within two years from purchase for:

A Pyrex glass product that breaks from oven heat
A Pyrex non-glass accessory with a qualifying manufacturing defect

The warranty requires the owner to follow the product’s Safety and Usage Instructions.

The warranty does not mean that every broken dish, dropped product, scratched surface, melted lid or damaged accessory qualifies for replacement. Coverage can depend on how the product was used and what caused the damage.

Keep the product after submitting a claim. Consumer Care may ask for:

Photographs
Product markings
Proof of purchase
A written description of the incident
The product itself

Do not mail broken glass or another product until Pyrex provides instructions.

How to Start a Pyrex Warranty Claim

Stop using the affected product.
Locate the receipt or order confirmation.
Photograph the product markings.
Photograph the damaged or broken area.
Describe the cooking method and temperature.
Explain whether the oven was completely preheated.
Call 1-800-761-0042 or submit the online contact form.
Save the confirmation and case number.
Keep the product unless safe disposal is necessary.
Follow the return or disposal instructions provided by Consumer Care.

Pyrex Glassware Broke or Shattered

If glassware breaks:

Keep children and pets away from the area.
Do not touch the pieces with bare hands.
Allow hot glass and surrounding surfaces to cool.
Use thick gloves and closed shoes during cleanup.
Inspect a wide area because small pieces can travel beyond the immediate break.

Discard food that may contain glass.
Photograph the product and surrounding area when it is safe.
Preserve identifying markings and the receipt.
Contact Pyrex Consumer Care.

Seek appropriate medical assistance for a cut, burn, eye injury or suspected swallowed glass. Do not post medical records or graphic injury photographs in a public review.

Important Pyrex Glassware Safety Rules

To reduce breakage and injury risks:

Completely preheat a conventional or convection oven before inserting Pyrex glassware.

Do not use Pyrex glassware on a stovetop or burner.
Do not place it under a broiler.
Do not use it on a grill or barbecue.
Do not use it in a toaster oven.
Do not use Pyrex glassware in an air fryer.
Do not expose it to a flame, Sterno or another direct heat source.
Do not add liquid to a hot glass dish.
Do not place hot glass on a wet, cold, metal or bare countertop surface.

Place hot glass on a dry cloth, dry potholder, wooden trivet or dry wooden cutting board.
Do not use glassware that is chipped, cracked or deeply scratched.
Do not strike the glass with a hard utensil.
Do not heat an empty or nearly empty dish in a microwave.

Do not use the dish to microwave popcorn or food in heat-concentrating browning wrappers.
Allow a frozen dish to thaw before heating it.

Read the instructions supplied with the exact product. Pyrex now sells glass storage, bakeware, ceramic bakeware, metal bakeware and cookware, and the instructions are not identical for every material.

Can Pyrex Go From the Refrigerator to the Oven?

Follow the instructions for the exact product.

Current guidance allows some refrigerated Pyrex glass dishes to be placed into a completely preheated conventional or convection oven when all safety instructions are followed. Frozen dishes should be fully thawed first.

Avoid sudden temperature changes. Do not:

Add cold liquid to hot glass
Place hot glass on a cold or wet surface
Place frozen glass directly into a hot appliance
Move hot glass directly into cold water

When uncertain, allow the dish to move gradually toward room temperature before heating or cooling.

PyrexHome.com Returns and Refunds

The current direct-site return policy generally allows an eligible product to be returned within 90 days of purchase.

The product must generally be:

Purchased through the Pyrex Home e-commerce site or Consumer Care Center

Unused
In the original packaging
Returned with the packing list or order confirmation

The published refund is reduced by:

Original shipping and handling charges
An $8 prepaid-return-label charge

Pyrex advises allowing up to 30 days from shipment for a return to be received and processed.

For a product that arrived damaged, keep both the product and packaging and contact Consumer Care rather than submitting an ordinary changed-mind return.

Can I Cancel or Change a Pyrex Home Order?

Pyrex Home states that orders are processed immediately and generally cannot be canceled or changed after submission.

Review the order carefully before completing checkout, including:

Product size
Quantity
Color or pattern
Shipping address
Billing information
Promotional code

If the order has already been submitted, monitor its status and use the return process after delivery when the product remains eligible.

Products Purchased From Another Retailer

A retailer normally controls:

Order cancellation
Shipping and delivery
Changed-mind returns
Refund timing
Price adjustments
Marketplace seller disputes
Retailer protection plans

Contact Pyrex Consumer Care when the issue involves a possible product defect, warranty claim, safety concern or replacement accessory.

A manufacturer warranty and a retailer’s return policy are separate forms of protection.

How to Find a Pyrex Replacement Lid

Look on the bottom of the glass bowl, dish or storage container for:

Capacity in cups or quarts
Model number
Embossed product markings

Pyrex advises matching both the capacity and model number. Similar-looking dishes can use different lids.

Storage-container sizes are commonly listed in cups, while mixing bowls and baking dishes are commonly identified in quarts.

Plastic lids:

Can generally be used in the refrigerator and freezer
Should be vented or offset during microwave use
Should be placed on the top dishwasher rack
Must not be placed in a conventional or convection oven

A warped lid cannot normally be reshaped permanently. Contact Consumer Care if the lid may be covered by the two-year warranty.

U.S. Pyrex Kitchenware vs. International and Laboratory Pyrex

The Pyrex name is used for different product operations.

U.S. consumer kitchenware: Use PyrexHome.com and Foodservices Brand Group Consumer Care.

Pyrex products outside the United States: Use Pyrex.com to choose the region and product category.
Laboratory or scientific PYREX glassware: Contact Corning Life Sciences or the laboratory supplier.
Vintage Pyrex value questions: Consult an antique or collectibles specialist.

Pyrex Home customer service does not appraise vintage patterns or collectibles.

Fake Pyrex Customer Service and Warranty Scams

Be cautious when someone:

Advertises an unofficial Pyrex support number
Requests gift cards or cryptocurrency
Asks for remote access to a phone or computer
Requests a password or verification code
Promises guaranteed compensation for a fee
Provides an unofficial product-return address
Asks for a complete card or bank-account number

Verify support through PyrexHome.com. Do not ship glassware to an unfamiliar address or pay a third party merely to submit a warranty claim.

How to Escalate a Pyrex Complaint

Determine whether the retailer or Pyrex controls the issue.
Call Consumer Care or submit the official contact form.
Provide the product markings, receipt and photographs.
Ask for a case number.
Save all email responses and shipping records.
Reply through the same case if the issue remains unresolved.

Ask for Consumer Care supervisor review.
Send a concise written complaint to Pyrex Home, Foodservices Brand Group, Attn: Consumer Care, 8755 West Higgins Road, Suite 610, Chicago, IL 60631.
Use the retailer, payment provider or product-safety route when that organization controls the problem.

A review submitted to CustomerServiceNumbers.com does not contact Pyrex, open a warranty claim, authorize a return, order a lid or report a product-safety incident.

Pyrex Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Pyrex customer reviews and no established customer rating.

Because no reviews are visible, this page does not claim that customers currently praise or complain about Pyrex product durability, safety, warranty service, returns or customer support.

New reviews can help readers understand current experiences involving:

Telephone and online support
Broken glassware
Warranty claims
Direct website orders
Damaged shipments
Returns and refunds
Replacement lids
Retailer purchases
Product-safety concerns

Frequently Asked Questions About Pyrex Customer Service

What is the current Pyrex customer-service phone number?

Call 1-800-761-0042 for Pyrex and Snapware product questions.

What are Pyrex customer-service hours?

Current phone-support hours are Monday through Friday from 9:30 a.m. to 6:30 p.m. Eastern Time.

Is 1-800-999-3436 still the main Pyrex number?

The current Pyrex Home Contact page lists 1-800-761-0042. The former number should be treated as legacy information.

How long is the Pyrex warranty?

The current Pyrex limited warranty generally lasts two years from purchase, subject to its coverage terms and Safety and Usage Instructions.

Will Pyrex replace any broken dish?

No. The current warranty specifically addresses Pyrex glass that breaks from oven heat and qualifying manufacturing defects in non-glass accessories. Eligibility depends on the circumstances and product instructions.

Should I throw away broken Pyrex before contacting support?

Keep the product when it can be stored safely because Consumer Care may request photographs or require its return. Do not keep hazardous glass where it could injure someone.

Can Pyrex glassware be used on a stovetop?

No. Pyrex glassware should not be used on a stovetop, burner or other direct heat source.

Can Pyrex go under a broiler or in an air fryer?

No. Current Pyrex guidance says not to use its glassware under a broiler, in a toaster oven, on a grill or in an air fryer.

How do I return an order purchased from PyrexHome.com?

Contact Consumer Care and follow the current 90-day return policy. The product must generally be unused and in its original packaging.

Can I return a Walmart or Amazon Pyrex purchase to Pyrex Home?

Contact the retailer for an ordinary return or refund. Contact Pyrex for a possible warranty or product-safety issue.

How do I find the correct replacement lid?

Match the capacity and model number embossed on the bottom of the dish with the details in Pyrex’s replacement-lid catalog.

Who owns the Pyrex trademark?

Pyrex is a registered trademark of Corning Incorporated. U.S. consumer kitchenware support is currently presented through Pyrex Home and Foodservices Brand Group.

Where should I mail a Pyrex customer-service complaint?

Write to Pyrex Home, Foodservices Brand Group, Attn: Consumer Care, 8755 West Higgins Road, Suite 610, Chicago, IL 60631.

Related Kitchenware and Appliance Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official phone numbers, warranty guidance, return information, safety instructions, escalation routes and customer reviews.

We are not owned by Pyrex Home, Foodservices Brand Group, 1880 Retail, Corelle Brands, Corning Incorporated, a retailer or a payment provider.

Share Your Pyrex Customer Service Experience

Have you contacted Pyrex about broken glassware, a warranty claim, damaged shipment, direct website return, replacement lid, retailer purchase or product-safety concern? Leave a factual review below and explain the product, how it was being used, which support route you contacted, the approximate response time and whether the issue was resolved.

Comments are moderated. Do not include order numbers, home addresses, telephone numbers, email addresses, payment information, medical records, graphic injury photographs, case numbers, private correspondence or employee personal information.

Page Update Note

This Pyrex customer-service page was reviewed and updated on July 17, 2026. The update replaced the former phone number, hours and Rosemont address with Pyrex Home’s current Consumer Care details; added current return, warranty, safety, replacement-lid and privacy routes; and expanded guidance for broken glassware, thermal shock, direct heat, retailer purchases and complaint escalation.

Last Updated: July 17, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Pyrex Home, Foodservices Brand Group, 1880 Retail, Corelle Brands, Corning Incorporated, a retailer or payment provider. Pyrex does not provide customer support through this website.

Telephone numbers, support hours, addresses, product materials, warranty terms, return periods, replacement-part availability, safety instructions and corporate arrangements can change. Review the current product packaging, Safety and Usage Instructions, receipt, retailer policy and official Pyrex Home website for controlling information.

This page cannot determine why glassware broke, approve a warranty claim, authorize a return, provide a replacement product or lid, issue a refund, diagnose an injury or determine whether damaged glassware is safe.

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Pyrex Customer Service: Warranty, Returns and Safety Help