KitchenAid Customer Service


How To Contact KitchenAid Customer Service

KitchenAid makes countertop appliances to cookware, ranges to refrigerators, and whisks to wine cellars. KitchenAid’s most popular appliance is its high-end dishwashers.


12 Responses

  1. I can’t even begin to state how unhappy I am about your Kitchenaid dishwasher. I purchased this two years ago and have had nothing but trouble with it. I have put in two upper racks, a new soap dispenser and now that I have just gotten the rack fixed once again the water pump is going out. I have paid for all the repairs on this except the first incident with the rack as it broke down while still on warranty. I called customer service to discuss a compromise with Kitchenaid on how the pump should be fixed but was met with “we can do nothing about this and we are sorry”. Well so am I that I even bought the product. Every appliance in my home is Kitchenaid but as they breakdown I will not buy another. TERRIBLE CUSTOMER SERVICE!!! I will be sure to let everyone I know including all my Facebook friends about how this product worked and how Kitchenaid responded. I will encourage them to never buy a Kitchenaid product. I work in an industry where customer service is highly rated and after reading all of the comments above have determined that Kitchenaid doesn’t feel that this is important to them. That is sad.

  2. I have a KA refrigerator. I ordered a new water filter which arrived in a timely manner. When I went to install the filter, following the filter change instructions in the owners manual, I was unable to push the button in to release the old filter. I called KA and the lady I talked to was very nice, but was unable to help. She said I could phone for a service person to come to my house. When I went to put the cap back on the filter access I discovered one of the catches on the inside was broken. I was unable to reinstall it. I then tried to remove the grill at the bottom of the refrigerator and was unable to even though I followed the instructions in the owners manual. I will never buy another KA product based on my experienced and the issues others have had. I should have heeded their advice. I will advise everyone I know or who may ask me about KA products, and of the problems I experienced.

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