If you need help with a ComEd outage, downed power line, electric bill, payment, start or stop service request, business account, payment arrangement, scam call, meter issue, or service problem, the fastest path is to use the correct ComEd support route. Emergency and outage issues should not be handled through email or a web form. For downed wires, electrical hazards, or urgent outage problems, call ComEd immediately at 1-800-334-7661.
Verified ComEd Customer Service Contact Information
- ComEd Residential Customer Service / Emergencies: 1-800-EDISON-1 / 1-800-334-7661
- ComEd Business Customer Service: 1-877-4-COMED-1 / 1-877-426-6331
- Pay by Phone: 1-800-588-9477
- Report an Outage by Text: Text OUT to 26633
- Enroll in Outage Alerts: Text ADD OUTAGE to 26633
- New Business Electric Service Hotline: 1-866-NEW-ELEC / 1-866-639-3532
- TTY/TDD Accessibility Line: 1-800-747-0593
- Call Before You Dig – Outside Chicago / JULIE: 811 or 1-800-892-0123
- Call Before You Dig – Chicago / DIGGER: 1-312-744-7000 or 811
- Exelon Corporate Headquarters: 1-800-483-3220
- ComEd Customer Care Mailing Address: ComEd Customer Care Center, P.O. Box 805379, Chicago, IL 60680-5379
- ComEd Bill Payment Mailing Address: ComEd, P.O. Box 6111, Carol Stream, IL 60197-6111
- ComEd / Exelon Headquarters Address: 10 S. Dearborn Street, Chicago, IL 60603
- Official Website: ComEd.com
- Contact Form: ComEd Contact Us Online
- Outage Reporting: Report a ComEd Outage Online
- ComEd Mobile App: ComEd App Information
Choose the Correct Support Route
ComEd support works best when you contact the correct department for your issue. Use this guide before calling, texting, or submitting an online request.
- Downed power line, sparking wire, electrical hazard, or emergency: Stay away from the area and call 1-800-334-7661 immediately. Call 911 first if someone is injured or in danger.
- Power outage: Report online, call 1-800-334-7661, use the ComEd app, or text OUT to 26633.
- Residential billing, payment, account, or start/stop/move service: Call 1-800-334-7661 or use ComEd My Account.
- Business account or commercial service: Call 1-877-426-6331.
- Phone payment: Call 1-800-588-9477. Paymentus or another payment processor may handle some phone or card payments.
- Payment arrangement or bill assistance: Use ComEd My Account, Smart Assistance Manager, or the payment assistance section on ComEd.com.
- Meter reading, property damage claim, service request, or energy-efficiency question: Use the online contact form, but do not use it for emergencies.
- Construction, remodeling, new service, or electric service change: Use ComEd’s construction and service request tools or call the correct residential or business line.
- Digging, excavation, fences, pools, landscaping, or underground work: Call 811, JULIE at 1-800-892-0123, or Chicago DIGGER at 1-312-744-7000 before digging.
- Scam call, fake utility worker, or suspicious payment demand: Hang up, do not pay, and report the issue through ComEd’s scam reporting tools.
Information To Gather Before Contacting ComEd
Having the right information ready can help ComEd locate your account, outage, payment, or service request more quickly.
- ComEd account number
- Service address
- Phone number connected to the account
- Name on the account
- Meter number, if the issue involves meter reading or equipment
- Outage location and whether neighbors are also affected
- Photos of damaged equipment, tree contact, meter damage, or property damage if safe to take
- Payment confirmation number, bank record, or card charge details
- Date and amount of any payment or disputed charge
- Move-in or move-out date for start/stop/move service
- Business tax ID or business documentation for commercial service
- Case number, outage report number, or previous contact details
- Details of any suspicious call, text, email, payment demand, or person claiming to be from ComEd
Common Reasons Customers Contact ComEd
- Reporting a power outage
- Reporting a downed power line or electrical hazard
- Checking outage restoration status
- Starting, stopping, or moving electric service
- Paying a bill by phone, online, app, mail, or in person
- Setting up a payment arrangement
- Requesting payment assistance or hardship help
- Questioning a high bill or estimated bill
- Reporting a meter issue or suspected energy theft
- Changing account name or contact information
- Getting help with a business account
- Submitting construction, remodeling, or new service requests
- Reporting tree, streetlight, or equipment concerns
- Reporting utility scams or fake ComEd payment demands
ComEd Outage and Downed Power Line Help
For outages, ComEd customers can report online, through the ComEd app, by calling 1-800-334-7661, or by texting OUT to 26633. For outage alerts, text ADD OUTAGE to 26633 or update alert preferences in your ComEd account.
If you see a downed wire, sparking line, broken pole, damaged transformer, or any equipment that may be energized, stay far away. Always assume the line is live and dangerous. Do not touch the line, move branches, drive over wires, or attempt repairs yourself. Call 1-800-334-7661 immediately, and call 911 first if anyone is injured, trapped, or in immediate danger.
ComEd Billing, Payment, and High Bill Help
For billing questions, account changes, payment questions, and high bill concerns, call ComEd residential customer service at 1-800-334-7661 or log in to ComEd My Account. For business billing, call 1-877-426-6331.
For phone payments, call 1-800-588-9477. ComEd also offers online payment, guest pay, automatic payment, mobile app payments, payment locations, and mail payment options. If mailing a payment, send it to ComEd, P.O. Box 6111, Carol Stream, IL 60197-6111, and include your account number.
If your bill is unusually high, review your usage history, meter reading, rate plan, budget billing status, supplier charges, late fees, and weather-related usage. If you believe the bill is wrong, ask ComEd to explain the bill line by line and request a case number for follow-up.
ComEd Start, Stop, or Move Service
Residential customers can start, stop, or move service online or by calling 1-800-334-7661. Commercial customers can call 1-877-426-6331. New business service may also use the New Business Electric Service Hotline at 1-866-639-3532.
When starting service, ComEd may ask for identification, service address, mailing address, phone number, email address, payment history, and other documentation. Commercial applicants may need business information such as a federal tax ID number, business license, articles of incorporation, or other company documentation.
ComEd Payment Assistance and Disconnection Help
If you are behind on your ComEd bill or worried about disconnection, contact ComEd before the shutoff date. ComEd offers payment arrangements, due date extensions, Smart Assistance Manager, residential assistance programs, hardship resources, and referrals to state, federal, and local assistance programs such as LIHEAP agencies.
Do not ignore disconnection notices. Log in to My Account or call 1-800-334-7661 to ask about payment arrangements, assistance eligibility, deposit questions, and available options. Keep records of any payment arrangement, confirmation number, and promise-to-pay agreement.
ComEd Business Customer Support
Business customers should call 1-877-426-6331 for business account support, start/stop/move service, billing questions, payment issues, commercial service requests, and outage concerns involving a business account.
If your business has multiple accounts or multiple properties, keep a list of account numbers and service addresses. If a billing issue affects multiple locations, ask ComEd to review each account separately and request a case number for every open issue.
Construction, Remodeling, New Service, and Call Before You Dig
For construction, remodeling, service upgrades, outdoor lighting, new electric service, and other project-related requests, use ComEd’s construction and service request tools or call the appropriate residential or business number. Large projects may require additional engineering review, documents, forms, and scheduling.
Before digging for fences, landscaping, pools, decks, drainage work, or construction, contact the correct utility locating service. Outside Chicago, call JULIE at 811 or 1-800-892-0123. In Chicago, call DIGGER at 1-312-744-7000 or 811. Never dig near marked or suspected utility lines without proper clearance.
Report ComEd Scams, Imposters, and Fake Payment Demands
Utility scams are common. Scammers may claim your electricity will be shut off immediately unless you pay with a prepaid card, crypto, wire transfer, payment app, or unusual payment method. They may also ask for your account number, Social Security number, tax ID, energy bill, or personal information.
ComEd says it will not call or come to your home or business to sell electricity, demand immediate payment by prepaid cash card or cryptocurrency, ask for your ComEd account number or other sensitive personal information, ask to see your energy bill, or collect payments at kiosks that issue prepaid cash cards or crypto.
- Do not pay a caller who threatens immediate shutoff through prepaid cards, crypto, wire transfer, or payment apps.
- Do not give full account numbers, Social Security numbers, tax ID numbers, banking details, or card numbers to suspicious callers.
- Do not let an unexpected visitor into your home unless you have verified their identity with ComEd.
- If someone claims to be from ComEd and demands money, hang up and call ComEd directly at 1-800-334-7661.
- If you already paid a scammer, contact your bank, card issuer, payment app, or local law enforcement immediately.
How to Escalate a ComEd Customer Service Problem
- Start with the correct number: Use 1-800-334-7661 for residential service and emergencies, or 1-877-426-6331 for business accounts.
- Use the correct channel: Do not use email or online forms for outages, downed wires, or emergencies.
- Ask for a case number: Get a reference number for billing disputes, payment arrangements, property damage, service issues, or meter questions.
- Document the issue: Save bills, payment receipts, screenshots, outage reports, photos, letters, emails, and names of representatives you speak with.
- Use My Account: Check account history, payment history, usage, meter readings, alerts, and service requests online.
- Follow up in writing: For non-emergency billing, meter, property damage, service request, and energy-efficiency issues, use ComEd’s online contact form and keep a copy of the submission.
- Escalate to a supervisor: If the first representative cannot resolve the issue, ask for supervisor review and provide your case number.
- Contact the Illinois Commerce Commission if needed: If a regulated utility complaint is not resolved through ComEd, consider contacting the Illinois Commerce Commission consumer services process.
ComEd Customer Service Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently shows a 2.7 out of 5 star rating for ComEd based on 6 reviews. The visible reviews are older and mostly describe negative experiences involving high bills, disconnection concerns, billing name changes, meter or usage questions, rate frustration, and difficulty getting helpful customer service.
Because the review sample is small and older, it should not be treated as a complete picture of ComEd support today. If you have recently contacted ComEd about an outage, high bill, payment arrangement, disconnection notice, business account, scam call, meter issue, or service request, please share your experience below to help other customers understand what to expect.
What To Expect When Contacting ComEd
- Outages, downed wires, and electrical hazards should be reported immediately by phone, app, online outage tools, or outage text options.
- Email and online contact form requests are not for emergencies and may take several business days.
- ComEd may ask for your account number, service address, phone number, and identity verification.
- Business accounts should use the business customer service number.
- Payment-by-phone options may be handled by a payment processor.
- Payment assistance and arrangements are easier to address before a shutoff deadline.
- Construction and new service requests may require documents, scheduling, and engineering review.
- Scam calls and fake payment demands should be reported and not paid.
Frequently Asked Questions About ComEd Customer Service
What is the ComEd customer service phone number?
ComEd residential customer service and emergency support can be reached at 1-800-EDISON-1 / 1-800-334-7661.
How do I report a ComEd outage?
You can report a ComEd outage online, through the ComEd app, by calling 1-800-334-7661, or by texting OUT to 26633.
What should I do if I see a downed power line?
Stay far away and assume the line is live. Call ComEd immediately at 1-800-334-7661. If anyone is hurt, trapped, or in immediate danger, call 911 first.
What is the ComEd business customer service number?
ComEd business customers can call 1-877-4-COMED-1 / 1-877-426-6331.
How do I pay my ComEd bill by phone?
To pay by phone, call 1-800-588-9477. ComEd also offers online payment, guest pay, automatic payment, app payment, payment locations, and mail payment.
Where do I mail a ComEd payment?
Mail bill payments to ComEd, P.O. Box 6111, Carol Stream, IL 60197-6111. Include your account number and allow enough time for delivery.
Where do I send general correspondence to ComEd?
General correspondence can be mailed to ComEd Customer Care Center, P.O. Box 805379, Chicago, IL 60680-5379. Do not use this address for urgent emergencies or outage reporting.
How do I start or stop ComEd service?
Residential customers can start, stop, or move service online or by calling 1-800-334-7661. Commercial customers can call 1-877-426-6331.
How do I know if a ComEd call is a scam?
Be suspicious if someone demands immediate payment by prepaid card, crypto, wire transfer, or payment app, asks for sensitive information, or threatens instant shutoff. Hang up and call ComEd directly at 1-800-334-7661.
Can CustomerServiceNumbers.com fix my ComEd bill or outage?
No. CustomerServiceNumbers.com is an independent information and review website. We cannot access ComEd accounts, report outages for you, restore power, make payment arrangements, issue refunds, or contact ComEd on your behalf.
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Related Consumer Resources
- ComEd Corporate Office Headquarters – Find ComEd corporate office contact details and complaint discussion.
- ChargeOnMyCard.com – Research unfamiliar utility, payment processor, or energy-related charges.
- ThinkItsAScam.com – Learn how to spot utility imposters, shutoff scams, phishing messages, and fake payment demands.
- ZeroStars.org – Read and share customer complaint experiences.
- CSNDB.com – Find chat, text, and alternative support options.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with ComEd, Commonwealth Edison Company, or Exelon Corporation.
Share Your ComEd Customer Service Experience
Have you contacted ComEd about an outage, downed wire, high bill, payment arrangement, business account, start or stop service request, meter problem, scam call, or customer service issue? Share your experience below to help other ComEd customers understand what to expect.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with ComEd, Commonwealth Edison Company, or Exelon Corporation. This page is provided for informational and review purposes only. Contact information, payment options, outage procedures, assistance programs, and policies may change. Always verify important details directly with ComEd before making payments, sharing personal information, reporting emergencies, or submitting documents.
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