ComEd Customer Service


ComEd Customer Service Contact Phone Number for Support and Help
Comed is a utility company in the mid-west United States. They are the largest utility in Illinois. Comed (Commonwealth Edison Company) is part of the Exelon Corporation. Exelon has operations and business activities in 47 US states, Washington DC and Canada. ComEd’s customer service is available by phone, text, email or us mail. ComEd provides electric utility service to more than 3.7 million customers across Northern Illinois. One of their main competitors is FPL.

Comed Contact Information
The contact phone numbers are listed for the various departments within Comed. They offer phone numbers for residential customers, business customers and those with special needs.
Comed Customer Service: 1-800-334-7661
Comed Business Customers: 1-800-877-426-6331
Office Number: 1-312-394-4321
Exelon: 1-312-394-7398
Fax: 1-312-394-2231
TDD Phone Number: 1-800-572-5789
En Espa?ol: 1-800-955-8237
Receivables & Billing : 1-800-588-9477
TDD/TDY: 1-800-334-7661
Text Power Outages to: 26633
Call before you dig – Chicago: 1-312-744-7000
Call before you dig Other Areas – 1-800-892-0123
Call before you dig: 811
Pay by Phone – Residential: 1-800-334-7661
Pay by Phone – Business: 1-877-426-6331
Convenience Payment – Residential: 1-800-588-9477
Convenience Payment – Business:1-877-426-6331

Comed Address Information
Comed is located in Chicago, Illinois. They have multiple business locations located throughout the Illinois. Their most important mailing addresses are listed below.

ComEd Customer Care
Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379

Comed Official WebsitesComed’s official website is On Comed’s website, customers can access their account, make payments and read FAQ’s, report outages and problems.
Comed does not publish customer service email addresses. However they do offer a contact us page, where you can submit your customer service issues through a form. You can access that form through this link.
Comed Support & Help
For emailing the Call Before You Dig Program, the email is listed below.
Damage Prevention Email: [email protected]
Social Media
Comed is a very progressive company and they maintain several social media accounts. Comed updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to ComEds social media accounts are listed below.
Comed on Facebook
Comed on Twitter
Comed on Youtube
Comed App
Hints to Reach a Live Person
To reach a life person at Comed customer service, call their custome service phone number and then just do not say anything or push any buttons. Eventually, you will be connected to a live person at Comed.
Customer Service Review
Comed’s customer service is about average for a utility company. They offer customer service through a their phone numbers, email and social media. They show all of their contact information on their website and they do not try to hide their phone numbers.
However, they are not perfect and they do make mistakes. Please review and rate your customer service experience with Comed below.

ComEd Customer Service
Phone Number for ComEd Customer Support

By Eric Strand

Eric strand started customer service numbers in 2005.

12 replies on “ComEd Customer Service


I was given this address to concern COM ED’s website not functioning correctly as I continue t get an error message when trying to log on to Payment site. I have an attachment for proof, but it there is not an option for that. It also seems that this reply box may be for something else.

Could it be a company this large suffers from “Left hand doesn’t know what the Right hand does”?




Please contact the Sun-Times columnist “The Fixer.” You may click on link below, or type “Suntimes, the fixer” to reach their page.

Have a written record, bills and any documentation about calls, who you spoke with, did any written correspondence exist, paper or electronic. If “The Fixer” team chooses your case, they will need as much information as they can from you.

You need to do some research. Find out what is the energy consumption of every appliance in your house. Does the total of exemplifies that ComEd bill you for.

Video tape how fast meter is running. Then cut the power off at the control box if possible, otherwise turn off, unplug every energy consuming product in your home. Go back to the meter and see if it is running. If it is, someone IS stealing energy from you. Given the lackluster help you have gotten from ComEd, you are better off hiring an electrician to find who is doing it. You will have to call the Police and make a “Theft Report.” You will need this in case your case goes to court. I just noticed that you place your comment 1/17/2013. I hope this information helps you. Best of luck.


Chicago, IL

Our power to 4 units 2 retail 2 residential went out at 7:30 Sunday morning. We called com Ed and by 8:15 a man was out and by 8:30 power restored. Great job guys

Com ed has service my family of 10 older siblings for a great number of years. we have been through the ugly, bad,the best and the worst. but t has been a great relationship with this company wouldn’t trade it for nothing in the world. am 69 years and still with com ed. thank you com ed for all the centuries of your service.

Palacios in chicago

Com Ed customer service is fantastic! They listened and gave me guidance to the website. Love them!

I do not like com ed they broke our sewer pipe outside they know they did it and refuse to pay for it.

i have been trying for over a week to start service in my new apartment but unable to online it keeps not going through and when i called they gave me an account which when i tried to look up the number said was not an existing account! im losing my marbles over here. anyone else have this issue? who am i supposed to contact to actually get service

I have been living for last 3 months ago on this address; .So I want to change the billing name.My name is SYED. What have to do for this changing ,please give me advise.

I will be oblige you.

I have been trying to start service at a property my company acquired since February. I have e-mailed three times, called more than that, and just tried to submit a request through the comed “contact us” page. I have gotten nowhere. I’m still beyond annoyed, but it’s good to know I’m not alone in my problems with this utility. I now feel less stupid.

I lived in my apartment, 2 bedroom 900 square feet and my first bill is over $500!!!! I called to complain and they tell me nothing is wrong with my meter!!!Then they disconnect my light!!!I’ve never had to pay so much money in my life for 1 month of service!!!!

Com Ed is absolutely horrible and if you dare call to complain all they do is raise your rates!!They just love to screw you over in the same way that Edison did to Tesla. It is ridicules that we here in Illinois don’t have another options. Isn’t this why they broke up Illinois bell? Maybe instead of posting here we should post on our congressmen page to break up the monopoly and give us a true choice!

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