Firestone customer service assists customers with Firestone Complete Auto Care appointments, vehicle repairs, maintenance, tires, warranties, store complaints and billing questions. The correct contact depends on whether your concern involves a local auto-care store, a Firestone-branded tire or a Firestone credit-card account.
For a repair or service concern, begin with the Firestone Complete Auto Care location that performed the work. Keep your invoice, repair order, vehicle information and any written warranty documents available before requesting assistance.
Firestone Customer Service Contact Information
| Support department | Contact information | Best used for |
|---|---|---|
| Firestone Complete Auto Care | 1-800-752-0379 | Store service, repairs, appointments, products, estimates and general questions |
| Customer Retention | 1-800-440-4167 | Unresolved service complaints and nationwide limited-warranty concerns |
| Firestone Tire Product Support | 1-816-492-2038 | Firestone-branded tire products, specifications and manufacturer warranty questions |
| Firestone Credit Card and CFNA | 1-800-321-3950 | Credit-card payments, statements, account access, promotional financing and billing disputes |
| Online contact and chat | Firestone Contact Us | Written complaints, store feedback, product questions and live chat |
| Find a Firestone store | Firestone Store Locator | Store telephone numbers, addresses, hours and appointments |
Firestone Customer Service Hours
Firestone Complete Auto Care lists the following telephone and chat support hours:
- Monday–Friday: 7:00 a.m.–9:00 p.m. Central Time
- Saturday–Sunday: 7:00 a.m.–5:00 p.m. Central Time
Individual store hours vary by location. Use the official store locator to confirm the telephone number and hours of the specific Firestone location involved.
Which Firestone Department Should You Contact?
| Customer problem | Recommended first step |
|---|---|
| Problem with a recent repair or maintenance service | Contact the service advisor or manager at the location that performed the work |
| Repair was not completed correctly | Return to the servicing store with the original invoice and request inspection under the applicable service warranty |
| Store manager did not resolve a complaint | Call Firestone support and then Customer Retention if the problem remains unresolved |
| Question about a Firestone-branded tire | Contact Firestone Tire Product Support |
| Tire purchased from Firestone Complete Auto Care | Start with the location that sold and installed the tire |
| Credit-card payment or promotional-financing question | Contact CFNA rather than the local repair store |
| Need an estimate or appointment | Contact the selected store, request a quote or schedule online |
| Vehicle is disabled and needs roadside help | Use the roadside-assistance option in the My Firestone app or contact Firestone support |
Firestone Repair and Service Complaints
Problems involving brakes, alignments, oil changes, batteries, steering, suspension, engine diagnostics or other repairs should normally begin with the store that performed the service. Local personnel need the vehicle and repair documentation to inspect the concern.
When speaking with the store manager, provide:
- The Firestone store location and store number
- The service date and appointment time
- The invoice or repair-order number
- The vehicle year, make, model and mileage
- The service or part being disputed
- Any warning lights, noises or symptoms that appeared after service
- Copies of estimates or inspections from another qualified repair facility
- The resolution you are requesting
If another shop inspected the vehicle, request a written report instead of relying only on a verbal opinion. Do not authorize unnecessary disassembly solely to document a complaint without first understanding the cost and whether the work may affect an existing warranty.
Safety warning: If the complaint involves brakes, steering, tires, wheel installation, suspension or another condition that may make the vehicle unsafe, stop driving it and arrange an appropriate inspection or tow.
Firestone Service Warranty Help
Firestone states that its service and repair work is covered by applicable nationwide limited-warranty terms. Warranty coverage varies by the service, replacement part, mileage, time elapsed and other conditions.
Firestone advises customers with service or warranty concerns to contact the manager of the store they visited. Unresolved concerns may be directed to Customer Retention at 1-800-440-4167.
Firestone’s Triple Promise includes:
- Fixed Right: Firestone states that improperly performed covered service will be performed again without an additional charge during the applicable warranty period.
- Priced Right: Certain qualifying tire purchases may be covered by Firestone’s locally advertised price-match terms.
- Right On Time: If a vehicle is not ready at the promised time, qualifying customers may receive a discount on a future purchase, subject to the program’s limits and exclusions.
Read the current Firestone service warranty terms before relying on a specific benefit. Keep the original invoice because warranty eligibility and coverage may require proof of purchase.
Firestone Tire Warranty and Product Support
Firestone Complete Auto Care sells Firestone, Bridgestone and other tire brands. The applicable warranty depends on the tire’s brand, model, purchase location and any additional coverage purchased.
For a Firestone-branded tire product question, contact Firestone Tire Product Support at 1-816-492-2038. The Firestone tire website lists support hours of:
- Monday–Friday: 8:00 a.m.–10:00 p.m. Eastern Time
- Saturday–Sunday: 8:00 a.m.–8:00 p.m. Eastern Time
For a tire purchased from a Firestone Complete Auto Care location, start with the selling store and bring:
- The original purchase invoice
- The vehicle and current mileage
- Tire size, model and identification information
- Maintenance and tire-rotation records
- Photographs of the condition, when appropriate
- Documents for any additional road-hazard protection purchased
Normal wear, improper inflation, alignment problems, overloading, impact damage and maintenance history may affect warranty eligibility. Firestone’s tire pages also explain that some guarantees apply only to qualifying tire models or complete sets.
Review the current Firestone tire and wheel warranty information for applicable terms and exclusions.
Appointments, Estimates and Local Store Help
Prices and availability can vary by store, vehicle and service. For the most accurate estimate, select the location that would perform the work.
- Find a Firestone Complete Auto Care location
- Schedule a Firestone appointment
- Request a Firestone service quote
Ask whether the estimate includes diagnostics, labor, parts, shop supplies, environmental charges, taxes and any additional recommended work. Request authorization limits in writing before leaving the vehicle.
Firestone Credit Card and CFNA Support
The Firestone Credit Card is issued and serviced through Credit First National Association, commonly called CFNA. Contact CFNA—not the local repair store—for payment processing, online account access, statements, interest, promotional-financing terms or credit reporting concerns.
- CFNA customer service: 1-800-321-3950
- CFNA support page: CFNA Customer Support
- CSN guide: CFNA Customer Service and Complaints
Promotional financing may involve deferred interest. Review the account agreement and promotion terms carefully, including the payoff deadline and required minimum payments.
Firestone Roadside Assistance
The My Firestone app provides access to roadside-assistance requests along with appointments and service history. Depending on availability and the requested service, roadside help may include towing, a tire change, a battery jump, fluid delivery or lockout assistance.
Roadside services may require payment and may not be included automatically with every Firestone purchase. Confirm the price, towing destination and service terms before accepting assistance.
Visit the official My Firestone app information page for current features.
How to Escalate a Firestone Complaint
- Contact the service advisor. Explain the problem and reference the original repair order.
- Speak with the store manager. Request a written response or inspection when appropriate.
- Call Firestone Complete Auto Care. Use 1-800-752-0379 and request a case number.
- Contact Customer Retention. For unresolved repair or warranty issues, call 1-800-440-4167.
- Preserve the record. Save invoices, photographs, inspection reports, estimates, emails and case numbers.
- Request additional review. Ask whether the complaint can be reviewed by the appropriate district, regional or customer-relations representative.
For headquarters information and corporate complaint guidance, see the sister-site guide to the Firestone corporate office and Bridgestone Americas headquarters.
Firestone Customer Service Reviews and Complaints
Customer experiences can vary by store, technician, service and vehicle. When leaving a Firestone review, explain what happened, which support route you used and whether Firestone resolved the problem.
Helpful reviews may include:
- The type of repair, maintenance or tire purchase
- Whether the estimate matched the final invoice
- How clearly the recommended work was explained
- Whether the vehicle was completed at the promised time
- How the store handled a return visit or warranty request
- Whether Customer Retention or another escalation department responded
Do not post your vehicle identification number, invoice number, credit-card number, account credentials, telephone number, email address or other sensitive personal information.
Frequently Asked Questions About Firestone Customer Service
What is the Firestone Complete Auto Care customer service number?
Firestone Complete Auto Care customer service can be reached at 1-800-752-0379.
How do I complain about a Firestone repair?
Start with the service advisor and store manager at the location that performed the work. If the issue is unresolved, contact Firestone customer service and obtain a case number. Warranty and unresolved service concerns may be escalated to Customer Retention at 1-800-440-4167.
Who do I contact about a Firestone tire warranty?
For a tire purchased at Firestone Complete Auto Care, begin with the selling store. For a Firestone-branded tire product question, contact Firestone Tire Product Support at 1-816-492-2038.
Who handles the Firestone Credit Card?
The Firestone Credit Card is issued and serviced through CFNA. Contact CFNA at 1-800-321-3950 for account, payment and billing help.
Can Firestone customer service provide a repair estimate?
Prices vary by vehicle, service and location. Contact the selected Firestone store or use the official quote-request page for the most relevant estimate.
What should I bring for a Firestone warranty claim?
Bring the original invoice, vehicle information, mileage, maintenance records and documentation describing the problem. Tire claims may also require rotation, inflation and alignment records.
Related Customer Service Guides
Page Update – August 2, 2026: Firestone Complete Auto Care support hours and telephone numbers were verified, Customer Retention and warranty guidance were added, tire-product support was separated from store support, CFNA credit-card assistance was clarified, and complaint-escalation steps were expanded.
Independent resource: CustomerServiceNumbers.com is not affiliated with Firestone, Firestone Complete Auto Care, Bridgestone Americas or CFNA. Contact information, hours, warranty terms, financing terms and services may change. Confirm important details through the applicable official company website.