Midas customer service assists customers with auto repairs, maintenance, tires, warranties, appointments, estimates, local-shop complaints and Midas Credit Card questions. Because Midas locations are independently owned and operated franchises, the shop that performed the work is generally the best first contact for a service, repair, invoice or warranty concern.
If the local Midas shop cannot resolve the problem, contact the Midas Consumer Solutions Team at 1-800-621-8545 or submit the official Midas contact form. Keep your invoice, vehicle information, service date and previous communication available.
Midas Customer Service Contact Information
| Support option | Contact information | Best used for |
|---|---|---|
| Local Midas shop | Find a Midas location | Appointments, estimates, repairs, invoices, refunds and initial warranty requests |
| Midas Consumer Solutions | 1-800-621-8545 | Unresolved complaints involving a local Midas shop or service experience |
| Midas contact form | Contact Midas online | Written complaints, support cases and documentation of unresolved service concerns |
| Appointments | Request a Midas appointment | Oil changes, brakes, tires, exhaust, steering, suspension and other services |
| Repair estimates | Request a Midas estimate | Preliminary service and repair pricing for a selected vehicle and location |
| Midas Credit Card | 1-800-888-3086 | Credit-card payments, account access, statements, fraud and promotional-financing questions |
| Midas Credit Card TDD/TTY | 1-888-819-1918 | Accessible support for Midas Credit Card customers |
Which Midas Support Option Should You Use?
| Customer problem | Recommended first step |
|---|---|
| Problem with a recent repair | Contact the manager of the Midas shop that performed the work |
| Repair did not correct the original problem | Return to the servicing shop with the original invoice and request an inspection |
| Shop manager did not resolve the complaint | Contact the Midas Consumer Solutions Team and request a case number |
| Question about a parts warranty | Return to the servicing shop with the original invoice and ask whether the part qualifies under the applicable guarantee |
| Road-hazard tire damage | Contact a participating Midas location and provide the tire invoice and maintenance records |
| Need an estimate or appointment | Select a local Midas shop and use the appointment or estimate request tool |
| Midas Credit Card billing problem | Contact Comenity Capital Bank rather than the local Midas shop |
| Vehicle may be unsafe to drive | Stop driving and arrange an appropriate inspection or tow |
Midas Repair and Service Complaints
Midas locations are independently owned and operated franchises. A shop-level repair dispute should therefore begin with the shop that inspected or serviced the vehicle.
Ask to speak with the shop manager and provide:
- The Midas location and shop number
- The date and approximate time of service
- The invoice or repair-order number
- The vehicle year, make, model and mileage
- The original symptoms or requested service
- The work Midas recommended and completed
- The amount quoted and the final amount charged
- Any symptoms that appeared or continued after service
- The resolution you are requesting
If another repair facility inspected the vehicle, request a written diagnosis and estimate. Photographs and written reports are generally more useful than an undocumented verbal opinion.
Vehicle-safety warning: If your complaint involves brakes, steering, suspension, tires, wheel installation, fuel leaks, overheating or another condition that may make the vehicle unsafe, stop driving and arrange an appropriate inspection or tow.
How to Escalate a Midas Complaint
- Contact the service advisor. Explain the problem and reference the original invoice.
- Speak with the shop manager. Request an inspection, written explanation or proposed resolution.
- Document the response. Save emails, estimates, photographs, diagnostic reports and the names of the people involved.
- Contact Midas Consumer Solutions. Call 1-800-621-8545 or use the official contact form.
- Request a case number. Include the shop, invoice, service date, vehicle and requested resolution.
- Ask for further review. If the complaint remains unresolved, ask whether it can be reviewed by the appropriate franchise owner, regional representative or consumer-relations contact.
Midas’s contact form allows customers to provide a case or ticket number, invoice number, service date and detailed explanation. Use those fields to create a clear written record.
Midas Limited Lifetime Parts Guarantee
Midas advertises a Limited Lifetime Parts Guarantee for certain qualifying parts. Covered categories may include eligible brake, exhaust and suspension parts.
Midas explains that if an eligible covered part fails before the end of its useful life, the replacement part may be covered while the customer is charged for installation. This is not the same as a guarantee that all future labor, related parts, diagnostics or fees will be free.
Eligibility may depend on:
- The specific part and service purchased
- The participating Midas location
- The original invoice and warranty terms
- Continued ownership of the vehicle
- The cause of the failure
- Whether additional parts or services are required
Review the current Midas Golden Guarantees and confirm coverage with the servicing location before authorizing additional work.
Midas Limited Lifetime Tire Guarantee
Midas advertises its Limited Lifetime Tire Guarantee for qualifying passenger or light-truck tires purchased with paid installation at a participating Midas location.
Current benefits advertised by Midas include:
- Tire rotations approximately every 5,000 miles
- Rebalancing approximately every 5,000 miles
- Air-pressure checks
- Alignment checks
- Inspection for irregular tire wear
- Repair or replacement for certain eligible road-hazard damage
The guarantee is subject to important requirements and exclusions. Midas states that coverage generally lasts while the customer owns the vehicle or until the tire reaches the specified remaining tread limit. Taxes, mounting, balancing, TPMS resets, shop fees and other charges may still apply.
Keep the original tire invoice and documentation showing that required rotations, balancing, inflation and maintenance were completed. A lack of maintenance records may affect a tire claim.
Midas Appointments and Repair Estimates
Service availability, prices and hours can vary by Midas franchise. Select the shop that would perform the work before requesting an appointment or estimate.
Before approving work, ask whether the estimate includes:
- Diagnostic charges
- Parts and labor
- Shop or disposal fees
- Taxes
- Alignment or calibration work
- Additional recommended services
- Applicable warranty coverage
Request authorization limits in writing, especially when leaving a vehicle for diagnosis. Ask the shop to contact you before exceeding the approved amount.
Midas Credit Card Customer Service
The Midas Credit Card is issued by Comenity Capital Bank. Credit-card account questions should be directed to Comenity rather than the local repair shop.
- Midas Credit Card customer care: 1-800-888-3086
- TDD/TTY: 1-888-819-1918
- Online account management: Comenity Midas Credit Card
- Card and financing information: Midas Credit Card
Promotional financing may involve deferred interest. Interest can be charged from the original purchase date if the promotional balance is not paid in full within the required period. Minimum payments may not be enough to pay the promotional balance before the deadline.
Review the current credit agreement, promotion deadline, transaction fees and statement information before relying on an advertised financing offer.
Information to Have Ready Before Contacting Midas
- Midas shop address or shop number
- Service date and appointment time
- Invoice or repair-order number
- Vehicle year, make, model and mileage
- Parts, tires or services involved
- Written estimates and diagnostic reports
- Warranty or guarantee documentation
- Photographs of a visible problem when helpful
- Previous Midas case or ticket number
- The resolution you are requesting
Provide a VIN only through an official, secure support route when it is necessary. Do not publish it in a public review.
Common Reasons Customers Contact Midas
- Repair did not correct the original problem
- Unexpected additional charges
- Difference between an estimate and final invoice
- Brake, exhaust, suspension or alignment concern
- Oil-change or fluid-service problem
- Tire installation or balancing complaint
- Warranty or guarantee disagreement
- Appointment, estimate or communication problem
- Vehicle damage complaint
- Refund or payment disagreement
- Midas Credit Card billing or promotional-financing question
- Unresolved franchise-location complaint
Midas Customer Service Reviews and Complaints
Customer experiences can vary by independently operated Midas shop, service, technician and vehicle. When leaving a Midas review, identify the service and support route used without posting sensitive information.
A helpful review explains:
- The service or repair requested
- Whether the estimate and final invoice were clearly explained
- Whether the original problem was resolved
- How the shop responded to a return visit
- Whether a warranty or guarantee was requested
- Whether Midas Consumer Solutions became involved
- The final outcome
Do not post your full VIN, license plate number, invoice number, credit-card information, account password, verification code, home address, telephone number or email address.
Frequently Asked Questions About Midas Customer Service
What is the Midas customer service number?
The Midas Consumer Solutions Team can be reached at 1-800-621-8545 for unresolved concerns involving a local Midas shop.
How do I complain about a Midas repair?
Start with the shop manager at the location that performed the work. If the complaint is not resolved, call Midas Consumer Solutions or submit the official contact form with the shop, invoice and service information.
Are Midas shops independently owned?
Midas states that its franchise locations are independently owned and operated. Local shops are generally best equipped to address pricing, hours, services and initial repair complaints.
Does the Midas lifetime guarantee include labor?
Midas states that qualifying replacement parts may be covered under its Limited Lifetime Parts Guarantee, but installation may still be charged. Additional parts, diagnostics, fees and services may also be excluded.
What does the Midas tire guarantee cover?
For qualifying tires, Midas advertises maintenance benefits and coverage for certain eligible road-hazard damage. Participation, tread limits, maintenance requirements, fees and other exclusions apply.
Who issues the Midas Credit Card?
The Midas Credit Card is issued by Comenity Capital Bank. Cardholders can contact customer care at 1-800-888-3086.
Can I get a Midas estimate online?
Midas provides an online estimate-request tool. Final prices can vary by vehicle, location, diagnosis, parts and additional required work.
Related Customer Service Guides
Page Update – August 2, 2026: Midas Consumer Solutions contact information was verified, local franchise complaint guidance was clarified, current parts and tire guarantees were explained, appointment and estimate resources were added, and Midas Credit Card support was updated for Comenity Capital Bank.
Independent resource: CustomerServiceNumbers.com is not affiliated with Midas International, Midas franchise locations, TBC Corporation, Comenity Capital Bank or any vehicle, tire or parts manufacturer. Contact information, guarantees, financing offers, fees and services may change. Confirm important repair, warranty, payment and account information through Midas, the servicing franchise or the applicable financial institution.