Craftsman customer service provides assistance with warranty claims, replacement tools, product registration, replacement parts, repairs, recalls and questions about Craftsman hand tools, power tools, batteries, chargers, storage products and outdoor equipment.
Important: Craftsman warranty coverage varies by product category, model, purchase date and warranty terms. Do not assume that every Craftsman product has a lifetime warranty. Locate the exact model number and review the applicable warranty before requesting a replacement.
Craftsman Customer Service Contacts
- Craftsman customer service: 1-888-331-4569
- Published telephone hours: Monday through Sunday, 7:00 a.m.–11:00 p.m. Eastern Time
- Official support center: Craftsman Support
- Submit a support or warranty request: Craftsman Request Form
- Published support email: support.craftsman@sbdinc.com
- Warranty information: Review Craftsman Warranties
- Product registration: Register a Craftsman Product
- Parts and service: Craftsman Parts and Service
- Safety notices and recalls: Craftsman Recall Information
Craftsman lists the following public contact address:
CRAFTSMAN / Stanley Black & Decker
701 E. Joppa Road
Towson, MD 21286
Do not mail a tool, battery, mower, damaged product or warranty return to this address unless Craftsman gives you written shipping instructions.
Which Craftsman Support Route Should You Use?
- Defective tool or warranty claim: Review the warranty for the specific product, then use the official request form, chat or customer service number.
- Missing or damaged part in a new box: Contact the original retailer promptly if the purchase is still within its return or exchange period. Craftsman’s request form also includes a category for products that arrived with missing or damaged parts.
- Replacement shipment status: Call 1-888-331-4569 or use the request form. Have the warranty case number and any confirmation email available.
- Replacement parts or service diagrams: Use the official parts page and enter the complete product model number.
- Retailer return, refund or delivery problem: Contact the store or website that sold the product. A retailer return is separate from a Craftsman manufacturer warranty claim.
- Potential safety defect or recalled product: Stop using the product when appropriate and review the official recall instructions.
- Suspicious Craftsman website or unauthorized seller: Do not submit additional payment information. Check Craftsman’s authorized-retailer information and report the suspected website.
How to File a Craftsman Warranty Claim
Craftsman warranty terms are organized by product category. Hand tools, mechanic tools, power tools, outdoor equipment, storage products, compressors and accessories may have different coverage periods, remedies and exclusions.
Craftsman advises customers with qualifying warranty replacements to begin with the original place of purchase, depending on the applicable warranty. Customers can also contact Craftsman through chat, its online request form or by calling 1-888-331-4569.
Gather This Information Before Filing
- Complete product name and model number
- Serial number or date code, when present
- Purchase date and original retailer
- Receipt, order confirmation or other proof of purchase
- Clear photographs of the product and defect
- A short explanation of how the product failed
- Any previous Craftsman case or replacement number
- Your requested resolution, such as repair, replacement or a missing part
Keep the original receipt and submit copies or photographs when requested. Do not post your receipt, serial number, home address or warranty case number in a public comment.
Checking a Craftsman Warranty Replacement
Craftsman directs customers seeking the status of a warranty replacement to its chat service, online request form or customer service number.
When following up, provide the original case number, product model, date the claim was approved, promised replacement and any shipment confirmation. Ask the representative to confirm whether the replacement was approved, backordered, shipped or still awaiting additional information.
Craftsman Product Registration and Proof of Purchase
Customers can register products through a Craftsman Club account. Registration generally asks for the model number, serial number, purchase date and place of purchase.
Craftsman also asks customers to upload proof of purchase for warranty eligibility. An online-order record should clearly display:
- Purchase date
- Authorized retailer
- Amount paid
- Product name or SKU
- Delivery date
Save a local copy of the receipt even after registering the product. Registration can help document ownership, but it should not be treated as a substitute for every warranty requirement.
Craftsman Replacement Parts, Repairs and Model Numbers
The product model number determines which parts or service provider can assist with a Craftsman product. Check the product label, housing, battery compartment, engine area, packaging or owner’s manual for the complete number.
- Models beginning with 247 or CMX-XX-AM: Craftsman currently routes lawn and mower parts through MTD Parts.
- Models beginning with 107, 103, 500, 502, 536, 580 or CMX-XX-AS: Craftsman currently routes these outdoor-product parts through Briggs & Stratton.
- Tool models beginning with CM: Craftsman currently directs customers to ToolServiceNet for service information and parts diagrams.
Use the official Craftsman parts and service page so the model is sent to the appropriate provider. A similarly named part may not fit every Craftsman model.
Older and Sears-Era Craftsman Tools
Older Craftsman tools may have been sold under different warranty terms or supported through different manufacturers, licensees and retailers. The Craftsman name alone may not identify the correct warranty route.
For an older tool:
- Photograph the complete model number, product markings and date code.
- Locate any original warranty document, receipt or tool-set information.
- Review the current Craftsman warranty categories.
- Contact Craftsman with the exact model number before traveling to a retailer.
- Ask whether Craftsman, the original retailer or a product-specific service provider handles that model.
Do not assume that Lowe’s, Ace Hardware or another current retailer must exchange an older Sears-purchased tool. Retailer policies and manufacturer warranty obligations are separate.
Craftsman Retailer Returns Versus Manufacturer Warranties
Contact the original seller for a recent purchase involving an incorrect item, shipping damage, missing package, duplicate charge, ordinary return or refund. Contact Craftsman for product-specific warranty coverage, technical support, replacement parts and manufacturer-authorized service.
Before taking a product to a store, confirm:
- Whether the store sold the item
- Whether it remains within the retailer’s return period
- Whether proof of purchase is required
- Whether the remedy is a store return or a manufacturer warranty claim
- Whether outdoor power equipment has special return restrictions
Craftsman Safety Notices and Recalls
Craftsman maintains an official page for safety notices and product recalls. Recall eligibility can depend on the exact model number, production date, date code and product configuration.
If a product appears to match a recall:
- Stop using or disconnect the product when appropriate.
- Do not attempt an unapproved repair.
- Compare the complete model and date code with the official notice.
- Follow Craftsman’s repair, replacement or refund instructions.
- Keep photographs and the recall confirmation for your records.
Review current Craftsman safety notices and recalls. U.S. consumers can also search the Consumer Product Safety Commission recall database.
Fake Craftsman Websites and Shopping Scams
Craftsman warns that fraudulent websites and social-media advertisements may pretend to be official Craftsman stores while offering products at unusually low prices. Craftsman states that it does not sell tools directly to consumers through its own online store and directs shoppers to authorized retailers.
Before ordering:
- Check the seller through Craftsman’s retailer finder.
- Be cautious of unfamiliar websites offering extreme discounts.
- Do not pay with gift cards, cryptocurrency or wire transfers.
- Do not provide passwords, verification codes or remote access to your device.
- Confirm that support links use an official Craftsman or Stanley Black & Decker domain.
If payment information was provided to a suspected scam website, contact the card issuer or bank promptly. Craftsman provides additional guidance on its fraudulent website information page.
How to Escalate a Craftsman Complaint
- Identify the responsible party: Determine whether the complaint concerns the retailer transaction, Craftsman warranty, replacement shipment, parts provider or repair center.
- Open a formal case: Use the official Craftsman request form or call 1-888-331-4569.
- Request a reference number: Save the case, claim or replacement number.
- Document the requested resolution: State whether you need a replacement tool, part, repair, status update or written warranty decision.
- Keep one timeline: Record contact dates, representative names, promised actions and results.
- Request escalation: Ask for a supervisor or warranty-case review when the first contact cannot resolve the problem.
- Request a written explanation: If coverage is denied, ask which warranty term, model information or documentation led to the decision.
Do not send original receipts, tools, batteries or legal documents to a general mailing address unless Craftsman supplies written instructions.
Craftsman Reviews and Complaints
Common reasons consumers contact Craftsman include warranty eligibility, difficulty identifying the correct support provider, older hand-tool replacements, missing parts, delayed warranty shipments, lawn-equipment repairs, batteries, model-number questions and retailer exchanges.
Individual outcomes can differ by product, model, warranty terms, purchase date, retailer, available inventory and documentation. A reader review reflects that customer’s experience and does not establish the outcome of every Craftsman claim.
Frequently Asked Questions
What is the Craftsman customer service phone number?
Craftsman customer service can be reached at 1-888-331-4569.
What are Craftsman customer service hours?
Craftsman’s official warranty page currently lists telephone support Monday through Sunday from 7:00 a.m. to 11:00 p.m. Eastern Time. Hours can change.
Does every Craftsman tool have a lifetime warranty?
No. Warranty coverage varies by product category and model. Review the warranty applicable to the exact product rather than relying on a general Craftsman warranty claim.
How do I file a Craftsman warranty claim?
Review the product’s warranty and contact Craftsman through chat, the official request form or 1-888-331-4569. Have the model number, proof of purchase, photographs and description of the defect available.
How do I check a Craftsman replacement order?
Contact Craftsman customer service or submit a request with the original warranty case number, product model and replacement confirmation.
Where can I get Craftsman replacement parts?
Use the official Craftsman parts and service page. The correct parts provider depends on the product’s complete model number and prefix.
Can Lowe’s or Ace Hardware replace an old Craftsman tool?
That depends on the product, applicable Craftsman warranty, original seller and current retailer policy. Contact the retailer before traveling and confirm the warranty route with Craftsman when the tool is older or was purchased elsewhere.
Do I need a receipt for a Craftsman warranty?
Proof-of-purchase requirements can depend on the product and warranty. Craftsman asks for a receipt or qualifying online purchase record during product registration, so customers should retain their purchase documentation.
How do I report a fake Craftsman website?
Use Craftsman’s official request form to provide the suspicious website address. If payment information was submitted, contact the bank or card issuer promptly.
Page Update Note
This Craftsman customer service page was updated on August 2, 2026, to verify the primary customer service number and published hours, add official warranty and replacement-status routes, clarify product-specific warranty differences, explain product registration and proof-of-purchase requirements, add model-based parts guidance, address older Craftsman tools, include current recall and scam resources, and improve complaint-escalation instructions.
Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with, endorsed by, or operated by Craftsman, Stanley Black & Decker, Sears, Lowe’s, Ace Hardware, MTD, Briggs & Stratton, ToolServiceNet, any retailer, warranty administrator, repair provider or parts supplier.
Craftsman names, logos and trademarks belong to their respective owners. Contact details, operating hours, warranty terms, retailer policies, parts providers, recalls and support procedures can change. Verify important information through official Craftsman resources before shipping a product, authorizing a repair or relying on warranty coverage.
Share Your Craftsman Experience
Have you contacted Craftsman about a warranty claim, broken tool, replacement shipment, missing part, battery, mower, repair, product registration or retailer exchange? Share what happened and whether the concern was resolved.
Do not post your home address, email address, phone number, receipt, payment information, serial number, warranty case number or other sensitive information in a public review.