Bonefish Grill customer service assists with restaurant complaints, reservations, takeout orders, delivery problems, gift cards, Dine Rewards, catering, nutrition questions and feedback about food or service. For a problem involving a specific visit or order, the local Bonefish Grill restaurant is usually the best first contact.
Important: Bonefish Grill restaurant phone numbers, operating hours, menu prices, promotions and available services vary by location. Use the official restaurant locator to confirm information for the location involved.
Bonefish Grill Customer Service Contacts
- Bonefish Grill / Bloomin’ Brands Guest Relations: 1-813-282-1225, Option 2
- Questions and guest feedback: Bonefish Grill Contact Page
- Find a restaurant and local phone number: Bonefish Grill Restaurant Locator
- Online ordering: Order from Bonefish Grill
- Reservations: Bonefish Grill Reservations
- Nutrition and allergen information: Bonefish Grill Nutrition Information
- Dine Rewards support: 1-877-546-7407
- Dine Rewards email: DineRewards@bloominbrands.com
- Bonefish Grill gift-card support: 1-855-751-6946
- Gift-card support email: bonefishgiftcardsupport@buyatab.com
Which Bonefish Grill Support Route Should You Use?
- Restaurant service or food complaint: Contact the restaurant and ask for the managing partner or manager on duty.
- Incorrect or missing takeout item: Contact the restaurant that prepared the order with the receipt and order number.
- Bonefish Grill website order: Begin with the restaurant selected during checkout, then submit written feedback if the restaurant cannot resolve the issue.
- DoorDash delivery problem: Contact DoorDash for delivery tracking, driver, account, refund or platform problems. Notify the restaurant when the issue involves food preparation, quality or packaging.
- Reservation problem: Contact the selected restaurant directly.
- Catering or private dining: Contact the restaurant or catering team handling the event.
- Gift card: Call 1-855-751-6946 or email bonefishgiftcardsupport@buyatab.com.
- Dine Rewards: Call 1-877-546-7407 or email DineRewards@bloominbrands.com.
- Unresolved complaint: Submit the Bonefish Grill feedback form and contact Bloomin’ Brands Guest Relations.
Bonefish Grill Restaurant Complaints
For a complaint involving food quality, service, cleanliness, wait time, seating, a reservation, incorrect pricing or employee conduct, begin with the restaurant where the incident happened.
Ask to speak with the managing partner or manager on duty. Provide:
- Restaurant address, city and state
- Date and approximate time of the visit
- Receipt, check or order number
- Names or descriptions of the affected menu items
- A concise description of what happened
- The resolution requested
- Photographs when they are relevant to the complaint
If the restaurant does not resolve the concern, submit the official Bonefish Grill feedback form. Request a case number or written response so the complaint can be tracked.
Bonefish Grill Takeout and Online-Order Problems
For a missing item, incorrect entrée, packaging problem, delayed pickup or food-quality complaint, contact the restaurant that prepared the order as soon as possible.
Keep the receipt, online confirmation, order number and photographs of the received items. Tell the restaurant whether you are requesting a replacement, correction, refund or account credit.
If the order was placed directly through Bonefish Grill, the selected restaurant generally needs to verify what was prepared and charged. If the payment or ordering system caused the problem, submit written feedback after contacting the restaurant.
Bonefish Grill Delivery Complaints
Bonefish Grill offers delivery through DoorDash in participating areas. Responsibility can depend on where the problem occurred:
- Late delivery, missing delivery or driver issue: Contact DoorDash through the affected order.
- Incorrect delivery address or app-account problem: Contact DoorDash.
- Missing restaurant-prepared item: Report it through DoorDash and notify the restaurant.
- Food quality or preparation problem: Contact the Bonefish Grill restaurant that prepared the meal.
- Duplicate charge: Compare the Bonefish Grill receipt, DoorDash receipt and payment statement before disputing the transaction.
Do not submit the same refund request to multiple companies without disclosing any refund or credit already received.
Bonefish Grill Reservations
Bonefish Grill accepts reservations at participating restaurants. Reservations can be made online or by calling the restaurant directly.
Contact the location when you need to:
- Confirm or modify a reservation
- Report that a reservation is missing
- Ask about a large party
- Request accessible seating
- Discuss a special occasion
- Confirm local operating hours
An online reservation request does not guarantee that every seating preference or special request can be accommodated. Call the restaurant when a particular arrangement is essential.
Bonefish Grill Catering and Private Dining
Bonefish Grill offers catering, and selected restaurants may provide private dining or event options. Availability, menu choices, minimum orders, fees, deposits and cancellation terms can vary.
Before confirming an event, obtain written details covering:
- Date, time and restaurant location
- Guest count
- Menu selections and quantities
- Pickup, delivery or on-site arrangements
- Service charges, taxes and gratuities
- Deposit and cancellation terms
- Dietary or allergy-related requests
Keep the written confirmation and contact the restaurant promptly if the guest count, timing or order changes.
Bonefish Grill Gift-Card Support
For Bonefish Grill gift-card questions, call 1-855-751-6946 or email bonefishgiftcardsupport@buyatab.com.
Bonefish Grill states that its gift cards do not charge fees and do not expire. Certain Bloomin’ Brands gift cards can be used at participating Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming’s locations in the United States, subject to the terms printed on the card.
When reporting a gift-card problem, keep:
- Purchase receipt
- Order confirmation
- Purchaser’s email address
- Delivery email address
- Card number or order number
- Date and amount of attempted use
Do not post the full card number, PIN or purchase receipt publicly. Bonefish Grill states that a lost or stolen card may have no replacement value, so gift cards should be treated like cash.
Bonefish Grill Dine Rewards Support
Dine Rewards is shared across participating Bloomin’ Brands restaurants. Bonefish Grill currently states that members earn five points for each qualifying dollar spent on food and non-alcoholic beverages. After 350 points, the member receives a $5 reward.
Alcohol, gift-card purchases, delivery fees, third-party delivery and takeout orders, third-party catering, discounts, taxes and tips are excluded from qualifying spending under the published program information.
Bonefish Grill currently states that points expire six months after they are earned and rewards are valid for 90 days. Program rules can change, so review the current Dine Rewards terms.
For missing points, login trouble, account updates or reward-redemption problems:
- Call 1-877-546-7407.
- Email DineRewards@bloominbrands.com.
- Keep the itemized receipt showing the restaurant, date, amount and check number.
- Confirm that the telephone number or email used for the visit matches the rewards account.
Bonefish Grill currently lists Dine Rewards support hours as Monday through Friday, 8:00 a.m.–9:00 p.m. Eastern Time, and Saturday and Sunday, 9:00 a.m.–7:00 p.m. Eastern Time. Hours may change.
Bonefish Grill Nutrition, Allergens and Gluten-Friendly Options
Bonefish Grill publishes nutrition information, an allergen guide, a gluten-friendly menu and vegetarian and vegan options on its official website.
Ingredient lists and allergen guides can change. Before ordering, tell the server and restaurant manager about any food allergy or medically necessary dietary restriction. Ask about ingredients, preparation methods, shared equipment and possible cross-contact.
A gluten-friendly menu does not necessarily mean that every item is prepared in a completely gluten-free environment. Customers with severe allergies should speak directly with restaurant management rather than relying only on an online menu.
Review the current Bonefish Grill nutrition and allergen information before visiting.
Bonefish Grill Incorrect Charges and Refunds
If a restaurant charge appears incorrect, compare the final receipt with the pending and posted amounts on the payment account. A pending authorization can differ temporarily from the final transaction.
For an incorrect tip, duplicate charge, wrong check or unprocessed refund:
- Contact the restaurant and ask for the managing partner.
- Provide the visit date, approximate time, receipt amount and last four digits of the payment card.
- Do not email or post the complete card number.
- Ask for a refund receipt or adjustment confirmation.
- Allow the card issuer’s normal posting period.
- Contact the issuer if the restaurant confirms a credit but it does not appear.
If you do not recognize the restaurant or delivery charge at all, contact the card issuer promptly after checking household purchases, delivery accounts and digital-wallet records.
How to Escalate a Bonefish Grill Complaint
- Start with the restaurant: Ask for the managing partner or manager on duty.
- State the requested resolution: Explain whether you want a corrected order, refund, credit, replacement, apology or management review.
- Keep the receipt: Save the check, order confirmation, photographs and delivery record.
- Submit written feedback: Use the official Bonefish Grill contact form.
- Request a reference number: Retain any case number or email response.
- Contact Guest Relations: Call Bloomin’ Brands at 1-813-282-1225 and select Option 2.
- Keep one timeline: Record each contact date, representative, promised action and result.
Bonefish Grill Corporate Address
Bonefish Grill is part of Bloomin’ Brands, Inc. The parent company lists the following address:
Bloomin’ Brands, Inc.
2202 N. West Shore Blvd.
Suite 500
Tampa, FL 33607
This is a corporate office, not a restaurant, gift-card redemption location, public refund counter or food-return address. Do not mail food, gift cards, original receipts or payment information to corporate headquarters.
Bonefish Grill Reviews and Complaints
Customers commonly contact Bonefish Grill about restaurant service, food preparation, wait times, takeout orders, delivery, reservations, incorrect charges, gift cards, Dine Rewards and dietary questions.
Service, menu availability, prices, staffing and management can vary by restaurant. One customer’s experience should not be interpreted as establishing the service level of every Bonefish Grill location.
Frequently Asked Questions
What is the Bonefish Grill customer service number?
For Guest Relations, call Bloomin’ Brands at 1-813-282-1225 and select Option 2. For a current restaurant or order problem, call the Bonefish Grill location involved first.
How do I complain about a Bonefish Grill restaurant?
Contact the restaurant and request the managing partner or manager on duty. If the issue remains unresolved, submit the official Bonefish Grill feedback form and contact Guest Relations.
How do I contact a specific Bonefish Grill?
Use the official restaurant locator to find the address, local phone number and operating hours.
Does Bonefish Grill take reservations?
Yes. Participating restaurants accept online reservations, and customers can also call the restaurant directly.
Does Bonefish Grill deliver?
Bonefish Grill offers delivery through DoorDash in participating areas. Availability varies by location.
What is the Bonefish Grill gift-card support number?
Call 1-855-751-6946 for Bonefish Grill gift-card assistance.
Do Bonefish Grill gift cards expire?
Bonefish Grill states that its gift cards do not expire and do not charge fees, subject to the terms printed on the card.
How do I contact Dine Rewards?
Call 1-877-546-7407 or email DineRewards@bloominbrands.com.
Where can I find Bonefish Grill allergen information?
Bonefish Grill publishes nutrition, allergen, gluten-friendly, vegetarian and vegan information on its official nutrition page. Inform the restaurant directly about any food allergy before ordering.
Who owns Bonefish Grill?
Bonefish Grill is part of Bloomin’ Brands, Inc., which also operates restaurant brands including Outback Steakhouse, Carrabba’s Italian Grill and Fleming’s Prime Steakhouse & Wine Bar.
Page Update Note
This Bonefish Grill customer service page was updated on August 2, 2026, to add the current Guest Relations route, local restaurant support guidance, online-order and DoorDash instructions, reservation and catering information, verified gift-card and Dine Rewards contacts, nutrition and allergen resources, charge-dispute steps, corporate address and complaint-escalation guidance.
Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with, endorsed by, or operated by Bonefish Grill, Bloomin’ Brands, DoorDash, any Bonefish Grill restaurant, franchisee, delivery provider, gift-card administrator or rewards-program administrator.
Bonefish Grill, Bloomin’ Brands, Dine Rewards and related names, logos and trademarks belong to their respective owners. Restaurant hours, menus, prices, promotions, reward terms, gift-card procedures, delivery availability and contact information can change. Verify important details through the official restaurant or company website.
Share Your Bonefish Grill Experience
Have you contacted a Bonefish Grill restaurant, managing partner, Guest Relations, gift-card support or Dine Rewards about a meal, order, delivery, reservation, charge, reward or complaint? Share what happened and whether the concern was resolved.
Do not post payment-card numbers, gift-card numbers, PINs, home addresses, email addresses, phone numbers, receipt numbers, order numbers or Dine Rewards login information in a public review.