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Charleys Customer Service, Feedback & Complaints

Before contacting Charleys customer service, decide whether your issue involves a local restaurant, an online order, a delivery app order, Charleys Rewards, the Charleys app, a refund, a gift card, catering, or a broader complaint. Charleys, also known as Charleys Cheesesteaks and formerly known as Charley’s Grilled Subs, routes most customer feedback through its official feedback forms, local store support, and email support.

Charleys Customer Service and Support Options

Use the support options below for Charleys customer service, order feedback, rewards help, app problems, refund questions, and restaurant complaints.

Official Feedback Page: Charleys feedback form
Order Feedback / Refund Assistance: feedback@charleys.com
Charleys Rewards Support: rewards@charleys.com
Store Locator: Find a Charleys location
Charleys Rewards: Charleys Rewards help
Official Website: Charleys.com

Phone number note: Older listings may show a Charleys customer service phone number, but CustomerServiceNumbers.com could not verify the old phone number on the official Charleys support pages reviewed for this update. For the most reliable route, use the official Charleys feedback form, contact the local restaurant, or email the appropriate Charleys support address above.

Choose the Correct Charleys Support Route

Charleys customer service issues can involve the local restaurant, the Charleys website or app, the rewards team, a delivery platform, or corporate feedback. Choosing the correct support route can help you get a faster response.

Food quality or order accuracy: Contact the local Charleys location first, especially if the issue happened the same day.
Online order or refund issue: Contact Charleys through the official feedback form or email feedback@charleys.com.

Charleys Rewards problem: Email rewards@charleys.com with your account information and receipt details.
App or login issue: Try updating the app, logging out and back in, reinstalling the app, and then contacting rewards support if the issue continues.
Third-party delivery order: If you ordered through DoorDash, Uber Eats, Grubhub, or another delivery app, you may also need to contact that platform because refunds and driver issues may be handled by the delivery provider.

Catering or large order issue: Contact the store or ordering channel used for the catering order and keep the confirmation details available.
Store complaint: Start with the restaurant manager when possible, then use the official feedback form if the issue is not resolved.

What to Have Ready Before Contacting Charleys

Before submitting a Charleys complaint, rewards request, refund question, or app-support issue, gather the details that support teams usually need.

Restaurant location, city, and state
Date and approximate time of visit or order
Order number or online confirmation, if available
Receipt or proof of purchase
Items ordered, including sizes and customizations
Whether the order was placed in-store, online, in the Charleys app, or through a third-party delivery service
Charleys Rewards account email or phone number, if the issue involves rewards
Photos of missing, incorrect, or damaged items, if helpful
A short description of what happened and the resolution you want

Do not post private information in the public review section below. Remove full receipts, order numbers, delivery addresses, phone numbers, emails, payment details, gift card numbers or PINs, app screenshots, rewards account screenshots, medical or allergy details, and employee payroll information before leaving a public review.

Common Reasons Customers Contact Charleys Customer Service

Customers may contact Charleys support for many restaurant, app, rewards, and order-related issues, including:

Incorrect cheesesteak, fries, wings, drink, or combo orders
Missing items from an online, app, delivery, or pickup order

Food quality, temperature, freshness, or portion concerns
Refund requests after an unsatisfactory order
Charleys Rewards points, offers, Banked Dollars, coupons, or account problems
App login issues, store not showing in the app, or mobile order problems
Gift card balance, redemption, activation, or fraud concerns
Catering or large-order problems
Third-party delivery issues involving DoorDash, Uber Eats, Grubhub, or similar services

Local restaurant service, cleanliness, staff, wait time, or order accuracy complaints
Allergy, ingredient, nutrition, or menu questions

Refund, Order Accuracy, and Delivery Help

Charleys says customers who are dissatisfied with an order should contact the company within 48 hours of receiving the order for assistance. For refund questions, use [feedback@charleys.com](mailto:feedback@charleys.com) or the official Charleys feedback form.

If your order was made at a local restaurant, contact that location first. If your order was placed through the Charleys website or app, include the order confirmation and receipt. If your order was placed through a third-party delivery app, start with the delivery app as well, since refunds, driver issues, delivery delays, and missing items may be controlled by that platform.

When reporting a wrong or missing item, include the store location, date, time, item names, and a clear description of the problem. Photos can help, but do not share private payment or delivery information in public comments.

Charleys Rewards, App, and Account Help

Charleys Rewards customers may need help with missing points, Banked Dollars, offers, expired coupons, app login issues, account phone-number problems, and receipt credit requests. Charleys directs rewards questions to [rewards@charleys.com](mailto:rewards@charleys.com).

For receipt point requests, Charleys may ask for a clear copy of the receipt and account information. If you contact rewards support, include the store visited, date and time, whether the order was placed in-store or online, the offer or reward involved, and the items included in the purchase.

Charleys states that rewards support may take 2-3 business days to respond. For app issues, try logging out and back in, closing and reopening the app, uninstalling and reinstalling the app, updating your device operating system, and checking whether accessibility settings such as large text are affecting the app display.

Gift Cards, Catering, and Local Restaurant Issues

For Charleys gift card questions, check the official Charleys gift card information and contact [feedback@charleys.com](mailto:feedback@charleys.com) if you cannot find the answer. Do not post gift card numbers or PINs in public reviews.

For catering or large orders, keep the confirmation email, restaurant location, pickup or delivery time, menu items, and payment details. Large orders can involve local preparation timing, so the restaurant where the order was placed may be the fastest first contact.

For restaurant-specific issues such as service, cleanliness, wait time, staffing, or order preparation, contact the local Charleys manager first when possible. If the issue remains unresolved, use the official feedback form and include the store location.

Scam, Privacy, and Safety Warning

Be careful with unofficial Charleys phone numbers, fake support pages, social media messages, and search ads that claim to offer instant refunds. A scammer may ask for a gift card number, payment app transfer, bank login, verification code, or remote access to your device. Do not provide that information.

For food allergy or medical concerns, avoid posting medical details publicly. If your issue involves a possible allergic reaction, ingredient concern, or food safety issue, contact the local restaurant or official Charleys support directly and consider seeking medical advice when appropriate.

Charleys Complaints and Escalation Tips

If your complaint involves a specific Charleys location, start with the restaurant manager. Local management can often address same-day order accuracy, food quality, refunds, service, cleanliness, and staff issues faster than a general feedback form.

If the local restaurant does not resolve the issue, submit feedback through the official Charleys feedback form or email [feedback@charleys.com](mailto:feedback@charleys.com). Keep a written record of the date, time, restaurant location, order number, names or titles of people you spoke with, and any promised follow-up.

For serious concerns involving food safety, repeated unresolved refunds, app account issues, unauthorized charges, or gift card fraud, document everything carefully. Depending on the issue, you may also need to contact your payment card issuer, delivery app, local health department, or consumer protection agency.

What to Expect When Contacting Charleys

Charleys support may ask for the restaurant location, order details, receipt, photos, rewards account information, app screenshots, or a description of the issue. Rewards issues may take longer than same-day restaurant problems because the support team may need to review account activity and receipt details.

Some issues may be routed back to the local restaurant, especially if they involve food preparation, service, cleanliness, staffing, or store-specific refunds. Ask for confirmation when submitting a refund request, rewards request, or complaint so you have a record of the follow-up.

Charleys Reviews and Complaints on CSN

CustomerServiceNumbers.com currently shows no posted Charleys reviews for this listing. Because there are not enough live CSN reviews on this page, this post does not summarize Charleys customer sentiment or claim broad review themes.

If you have contacted Charleys customer service, used the Charleys feedback form, emailed rewards support, requested a refund, had a missing item, reported a store issue, used the Charleys app, or had a gift card or delivery problem, you can leave a review below. Please keep your review focused on your own experience and remove private order, payment, delivery, rewards, medical, and employee information before posting.

Frequently Asked Questions About Charleys Customer Service

What is the best way to contact Charleys customer service?

The best official route is the Charleys feedback form or feedback@charleys.com. For local restaurant issues, contact the specific Charleys location first.

Does Charleys have a verified customer service phone number?

CustomerServiceNumbers.com could not verify the older Charleys phone number on the official Charleys support pages reviewed for this update. Use the official feedback form, local store contact, or Charleys support emails for the most reliable route.

How do I contact Charleys Rewards support?

Email rewards@charleys.com. Include your account information, store location, order date, receipt details, and a short description of the issue.

How long does Charleys Rewards support take to respond?

Charleys says customers should expect a response time of about 2-3 business days for rewards support questions.

How do I request a Charleys refund?

Charleys says customers who are dissatisfied with an order should contact the company within 48 hours of receiving the order. Use feedback@charleys.com, the official feedback form, or the local restaurant, depending on where the order was placed.

Can I post my receipt or order number in a review?

No. Do not post full receipts, order numbers, delivery addresses, phone numbers, emails, payment details, gift card numbers, PINs, rewards account screenshots, app screenshots, allergy details, or employee payroll information in public comments.

Related Customer Service Resources

Page Update Note

This Charleys customer service page was updated on June 29, 2026, to remove unsupported CSN review-theme claims, replace unverified phone-number-first guidance with official feedback and email routes, update Charleys Rewards support information, add refund, app, delivery, gift card, privacy, and complaint-escalation guidance, and remove generic CSNDB and COH homepage links.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, support routes, complaint resources, and company review pages since 2004. CSN is not affiliated with Charleys, Charleys Cheesesteaks, or GOSH Enterprises. This page is designed to help readers find the right support route and share customer service experiences in a public review format.

Share Your Experience

Have you contacted Charleys customer service, used the Charleys feedback form, emailed rewards support, requested a refund, reported an incorrect order, had a delivery issue, used the Charleys app, or complained about a local restaurant? Share your experience below to help other customers understand what happened and which support route worked best.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Charleys, Charleys Cheesesteaks, Charley’s Grilled Subs, or GOSH Enterprises. This page is for informational, review, and complaint-sharing purposes only. Support routes, email addresses, refund policies, rewards terms, app features, menu items, local store policies, delivery rules, and corporate contacts can change. Contact Charleys directly for the most current information.

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