Category: Internet Retailers Customer Service Information – Reviews

Internet Retailers customer service, company phone numbers, addresses, chat links, email, websites and more contact information. Also, reviews, ratings, feedback and complaints regarding the companies customer service performance.

  • Reach Fabletics Customer Service – Reviews And Complaints

    Fabletics Customer Service Reviews and Complaints

    When considering purchasing activewear from Fabletics, it’s helpful to review Fabletics customer service reviews and complaints. Known for its stylish and affordable athletic apparel, Fabletics offers a subscription-based model that has received various feedback from customers regarding their support and service. Reviews often highlight the quality and design of the clothing, as well as the value provided through the VIP membership, while some complaints focus on issues like billing, subscription management, and customer support responsiveness. Comparing Fabletics with competitors like Lululemon, Athleta, Gap, Dick’s, and Gymshark can provide a broader perspective on customer service experiences in the activewear industry.

    How to Contact Fabletics

    To contact Fabletics, you can use the following information:

    • General Customer Service Phone Number: 1-844-322-5384
    • Customer Service Hours: Monday – Sunday, 9 AM – 9 PM ET
    • Corporate Phone Number: 1-424-284-3900
    • Home Office Address: 800 Apollo Street, El Segundo, CA 90245
    • Website: www.fabletics.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing from Fabletics for your activewear needs.

    Note: This website listing is not associated with Fabletics. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Fabletics does not provide support services directly through this website. For any questions or concerns about Fabletics products or services, contact their customer service representative directly.

  • Temu Support: Orders, Returns, Refunds & Account Help

    Need help with a Temu order, return, refund, missing package, damaged item, wrong item, account login, payment problem, product issue, seller question, or scam concern? This guide explains how to contact Temu support and how to choose the correct support route.

    Temu is an online marketplace operated by Whaleco Inc. that connects shoppers with merchandise partners, manufacturers, sellers, and brands. Temu support is primarily handled through the Temu app, Temu.com, the Support Center, online chat, order-specific help tools, and seller contact options.

    Temu Customer Support Contact Options

    • Temu Support Center: Temu Support Center
    • Temu Contact Page: Temu Contact Us
    • Online Chat Support: Available 24/7 through Temu.com and the Temu app
    • Order Help: Sign in, go to your order, and select the support option for that order
    • Returns and Refunds: Use the Return/Refund option in your Temu order details
    • Seller Contact: For certain local warehouse or seller-handled items, use the order or return details page to contact the seller
    • Customer Service Phone Number: Temu does not publicly list a direct U.S. customer service phone number on its official U.S. Contact Us page
    • Corporate Phone Number: Not publicly listed by Temu for U.S. customer support
    • Office Address: Whaleco Inc. / Temu, Suite 355, 31 St. James Avenue, Boston, MA 02116, USA
    • Office Address Note: Temu says returns are not accepted at the office address
    • Official Website: Temu.com

    Important phone-number warning: Some third-party websites may list phone numbers claiming to be Temu support. Because Temu’s official U.S. Contact Us page emphasizes online support and does not clearly publish a direct U.S. customer service phone number, use Temu.com, the Temu app, or the official Support Center instead of trusting phone numbers found in ads, comments, or search results.

    How To Contact Temu Support in the App

    1. Open the Temu app.
    2. Go to the You page.
    3. Tap the customer service or support icon.
    4. Choose the topic that best matches your issue.
    5. Select the order involved, if the issue is order-specific.
    6. Use chat or the available support option to submit your request.

    Choose the Correct Temu Support Route

    For Order Status, Shipping, and Tracking

    Sign in to Temu, go to your orders, and choose the order that has the issue. Use the tracking and support tools for delayed shipments, delivery updates, missing packages, wrong tracking information, or packages marked delivered but not received.

    For Returns and Refunds

    Use the Return/Refund option in your Temu order details. Temu says eligible returns are generally started through your account on Temu.com or in the app. If you do not have a Temu account, use the “Save your Order” option in your Temu order email to begin a return.

    For Missing Items or Wrong Items

    If part of your order is missing, an item is wrong, or the package shows delivered but you did not receive it, find the order in the Support Center and select the correct issue. Include photos, packaging details, tracking information, and item names when available.

    For Damaged or Poor-Quality Items

    If an item arrived damaged, defective, leaking, broken, unsafe, or significantly different from the listing, contact Temu through that order’s support page. Upload clear photos of the product, packaging, label, and any visible damage.

    For Seller or Local Warehouse Items

    For some local warehouse items, Temu may direct customers to contact the seller from the order or return details page. Use the official seller contact option inside Temu instead of contacting a seller through outside phone numbers, social media accounts, or payment apps.

    For Account Login, Password, or Security Issues

    Use the Temu Support Center if you cannot sign in, lost access to your email or phone number, need to update account details, suspect unauthorized account activity, or need help with verification.

    For Payment, Refund, or Charge Questions

    If a Temu charge, refund, credit, payment method, PayPal, card payment, buy-now-pay-later payment, or credit balance does not look right, check your Temu order history first. If the charge is still unclear, use Temu support and contact your bank or card issuer if you suspect fraud.

    Information To Have Ready Before Contacting Temu

    • Your Temu account email address or phone number
    • Your order number
    • The product name and item details
    • Tracking number and carrier information
    • Delivery status and delivery date
    • Photos of damaged, wrong, missing, or poor-quality items
    • Photos of the shipping label and packaging if relevant
    • Return label, return code, or drop-off receipt
    • Refund method selected: original payment method or Temu credit
    • Payment date, order total, and last four digits of the payment card used
    • Screenshots of chat messages, order status, refund status, or error messages
    • Copies of suspicious texts, emails, websites, or phone numbers if reporting a scam

    Common Reasons Customers Contact Temu

    • Checking order status
    • Tracking a shipment
    • Package marked delivered but not received
    • Missing item or missing parts
    • Wrong item received
    • Damaged item
    • Product quality concerns
    • Starting a return
    • Checking refund status
    • Temu credit questions
    • Payment problems
    • Unrecognized Temu charges
    • Account login problems
    • Seller communication
    • Coupon, credit, or promotion issues
    • Scam or fake support concerns

    Temu Returns and Refund Help

    Temu says customers generally start returns from the order page by selecting Return/Refund. After a return request is submitted, Temu may provide a return label or return code. Keep the barcode, label, return code, and drop-off receipt until the refund is completed.

    Temu says first return shipping is free for the first return of one or multiple returnable items from each order within the return window, with exceptions. If you make additional returns from the same order, Temu may deduct a return shipping fee from the refund.

    Refund timing can depend on the refund method and financial institution. Temu credits may be faster, but credits generally can only be used for future Temu purchases. Refunds to the original payment method may take additional time after Temu processes the refund.

    Delivered But Not Received, Missing Items, and Damaged Orders

    If your package says delivered but you did not receive it, check nearby doors, package lockers, front desk areas, mailrooms, family members, neighbors, and carrier delivery photos if available. Then open the order in Temu and select the issue for a delivered-but-not-received package.

    If an item is missing, wrong, defective, or damaged, take photos before discarding the packaging. Temu may ask for the shipping label, packaging, product photo, order details, and a description of what happened.

    Temu Account and Payment Help

    If you cannot access your account, use Temu’s Support Center or account recovery tools. Do not share your password, verification code, full card number, or bank login with anyone claiming to be Temu support.

    If you see an unfamiliar Temu charge, check your order history, family member accounts, PayPal, card statements, buy-now-pay-later accounts, and saved payment methods. If the charge is not yours, contact Temu through official support and notify your bank or card issuer.

    Temu Scam and Fraud Warnings

    Be careful with calls, texts, emails, social media messages, search ads, fake delivery alerts, fake refund forms, fake coupons, and fake support numbers claiming to be from Temu. Scammers often use popular shopping sites to trick people into sharing payment information or verification codes.

    Watch for these warning signs:

    • A caller claims to be Temu support and asks for your password or verification code
    • A fake refund form asks for your full card number, bank login, or remote access
    • A message says your Temu package is held until you pay an extra fee through a suspicious link
    • A coupon, giveaway, or free-product offer looks too good to be true
    • A website looks like Temu but uses a misspelled or unfamiliar domain
    • A fake customer service number appears in an ad, social media comment, or search result
    • A seller asks you to pay outside Temu with a payment app, gift card, wire transfer, or cryptocurrency

    If you suspect fraud, go directly to Temu.com or the Temu app instead of clicking links in messages. If payment information was exposed, contact your bank, card issuer, PayPal, or payment provider immediately.

    How To Escalate a Temu Support Issue

    If your first support request does not resolve the issue, take these steps:

    1. Open the order in Temu and make sure the support request is tied to the correct order.
    2. Save screenshots of the order page, tracking page, return page, refund page, or chat messages.
    3. Upload clear photos of damaged, wrong, missing, or defective items.
    4. Keep the shipping label, packaging, return label, return code, and drop-off receipt.
    5. Ask Temu support for a case number, request number, or written confirmation.
    6. For refund delays, confirm whether you selected Temu credit or original payment method.
    7. For delivered-but-not-received issues, gather carrier proof, delivery photo, and tracking details.
    8. For payment disputes, contact your bank or payment provider if the charge appears unauthorized.
    9. For safety or product issues, keep product photos, packaging, listing screenshots, and any injury or damage documentation.
    10. Leave a factual review on CustomerServiceNumbers.com to help other Temu shoppers understand your experience.

    Temu Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has zero live reviews for Temu. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Temu customer-service trend.

    If you have contacted Temu support, your review can help other shoppers understand what to expect when using Temu chat, the Support Center, order-specific help tools, return/refund requests, seller contact options, or account support for orders, shipping, missing items, refunds, payment issues, scams, or product concerns.

    Temu FAQ

    Does Temu have a customer service phone number?

    Temu does not publicly list a direct U.S. customer service phone number on its official U.S. Contact Us page. Temu directs customers to 24/7 chat support, the Temu app, Temu.com, and the Support Center for help.

    How do I contact Temu support?

    Open the Temu app, go to the You page, tap the customer service or support icon, choose your issue, and select the order involved if needed. You can also use the official Temu Support Center on Temu.com.

    How do I request a Temu refund?

    Sign in to Temu, go to your order, and select Return/Refund. Follow the instructions for your item, return label, return code, refund method, and return deadline.

    How long does a Temu refund take?

    Refund timing depends on the refund method and your financial institution. Temu says refunds to the original payment method can take 5-14 business days and, in some cases, up to 30 days after processing.

    Can I return items to Temu’s Boston office?

    No. Temu says returns are not accepted at its office address. Use the return label or return code provided through your Temu order return process.

    What is Temu’s office address?

    Temu’s U.S. Contact Us page lists the office address as Suite 355, 31 St. James Avenue, Boston, MA 02116, USA. This is not a return address.

    What should I do if my Temu package says delivered but I did not receive it?

    Check the delivery area, mailroom, neighbors, package lockers, and carrier tracking details first. Then open the order in Temu and select the delivered-but-not-received support option.

    Does CustomerServiceNumbers.com provide Temu support?

    No. CustomerServiceNumbers.com is not affiliated with Temu, Whaleco Inc., PDD Holdings, sellers, payment processors, or shipping carriers. CSN cannot access your order, process a return, issue a refund, contact a seller, locate a package, or resolve account issues. This page provides contact guidance, issue-routing help, and a place to share reviews.

    Related Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer support contact information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support route.

    For online marketplaces like Temu, CSN focuses on common customer issues such as orders, shipping delays, delivered-but-not-received packages, missing items, product quality concerns, returns, refunds, seller communication, account problems, scam warnings, and customer-service experiences shared by real users.

    Share Your Temu Customer Service Experience

    Have you contacted Temu about an order, return, refund, missing package, damaged item, seller issue, payment problem, account login issue, coupon, credit balance, or scam concern? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

    Please do not post private information such as your full address, payment card number, order confirmation email, tracking number, account password, verification code, gift card number, return label, or personal contact information.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with Temu, Whaleco Inc., PDD Holdings, merchandise partners, sellers, payment processors, shipping carriers, or any Temu affiliate. This page is for informational, review, and complaint purposes only. Support options, chat availability, return rules, refund timing, seller policies, shipping timelines, payment rules, product listings, and company information can change. For account-specific help, orders, returns, refunds, missing packages, product concerns, payment issues, or account access, contact Temu directly through its official website, app, Support Center, or chat support.

  • Newegg Customer Service Phone Number, Returns & Order Support

    Newegg customer service can assist with orders placed through Newegg, returns, refunds, payment questions, shipping issues, account access, Marketplace purchases, and warranty information. The best support option depends on whether your order was sold directly by Newegg, fulfilled by a Marketplace seller, or covered by a manufacturer’s warranty. Customers in the United States can reach Newegg customer service by phone at 1-800-390-1119 during published business hours or use the official Help Center for live chat, order tracking, returns, and self-service account tools.

    How to Contact Newegg Customer Service

    Corporate Office

    • Newegg Commerce, Inc.
    • 21688 Gateway Center Drive, Suite 300
    • Diamond Bar, CA 91765
    The corporate office is not intended for routine customer-service requests, returns, or technical support.

    Common Reasons to Contact Newegg

    • Order status
    • Shipping problems
    • Returns and refunds
    • Marketplace seller issues
    • Warranty information
    • Payment problems
    • Account login issues
    • Price Match Guarantee questions
    • Gift cards and promotional offers

    Marketplace Orders

    Many products sold on Newegg are offered by independent Marketplace sellers. For Marketplace purchases, customers may need to contact the seller directly through the Newegg messaging system for warranty questions, returns, exchanges, or product-specific issues.

    Returns and Refunds

    Most return requests begin through your Newegg order history. Eligibility depends on the item’s return policy, condition, seller, and return window. Always review the return policy shown on the product page before purchasing.

    Warranty Claims

    Some products are covered by the manufacturer’s warranty rather than Newegg’s return policy. When appropriate, customers should contact the manufacturer directly for warranty service.

    Protect Yourself from Scams

    • Use only Newegg’s official website.
    • Do not share passwords or verification codes.
    • Ignore callers requesting payment by gift card or cryptocurrency.
    • Verify order emails through your Newegg account.
    • Never post order numbers, payment information, or personal identification in a public review.

    Newegg Customer Service Reviews and Complaints

    CustomerServiceNumbers.com provides a place for consumers to share their experiences with Newegg customer service. The review summary on this page should reflect only reviews currently visible on this page.

    Share Your Experience

    If you have contacted Newegg customer service regarding an order, return, refund, shipping issue, Marketplace purchase, or warranty claim, you may leave a factual review below. Important: Posting on CustomerServiceNumbers.com does not contact Newegg, create a return request, initiate a refund, or open a customer-service case. Last Updated: July 13, 2026

    Disclaimer

    CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Newegg Commerce, Inc. Information, policies, phone numbers, business hours, and support options may change without notice. Always verify current information on Newegg’s official website before relying on it.

  • Reach efavormart Customer Service – Reviews And Complaints

    Before purchasing from Efavormart for your event and party supply needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Efavormart is an online retailer specializing in wedding, party, and event supplies, including decorations, linens, and favors.

    How to Contact Efavormart

    You can reach Efavormart customer service using the following details:

    • Phone Number (Customer Support): Online Only
    • Chat: Available through the Efavormart website during business hours for real-time support.
    • Customer Service Hours: Support is available Monday to Friday, 8 AM to 4 PM (PT).
    • Corporate Address: Efavormart, 2020 South Grand Avenue, Suite 100, Los Angeles, CA 90007, USA
    • Website: https://www.efavormart.com/

    Efavormart Customer Support Reviews and Complaints

    When considering purchasing from Efavormart, it’s helpful to review customer service feedback. Efavormart competes with other online event supply retailers such as Oriental Trading, The Knot Shop, and Weddingstar. Customer reviews often highlight the wide selection of affordable decorations, linens, and party favors available on the site. Many customers appreciate the frequent discounts and promotions offered by Efavormart. However, some complaints focus on issues related to shipping times, product quality, and the responsiveness of customer support, particularly when dealing with returns or damaged items.

    Other internet companies and internet retailers include Alibaba, Alibris, VCT, Houzz, Gift Rocket, Amazon, and Ecitydirect.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Efavormart. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach Dhgate Customer Service – Reviews And Complaints

    DHgate Customer Service Reviews and Complaints

    When considering purchasing products from DHgate, it’s helpful to review DHgate customer service reviews and complaints. Known as an online marketplace that connects buyers with sellers worldwide, DHgate has received various feedback from customers regarding their support and service. Reviews often highlight the wide range of products and competitive pricing, while some complaints focus on issues like shipping delays, product quality, and customer support responsiveness. Comparing DHgate with competitors like Temu, AliExpress, eBay, Amazon and Wish can provide a broader perspective on customer service experiences in the online marketplace industry.

    How to Contact DHgate

    To contact DHgate, you can use the following information:

    • Customer Service Phone Number: DHgate does not offer a direct customer service phone number. For support, please use the contact link below.
    • Customer Service Hours: Available 24/7 through online support.
    • Corporate Phone Number: Online Help Only
    • Home Office Address: No. 6 Jiuxianqiao Road, Chaoyang District, Beijing, China
    • Support Link: DHgate Support
    • Website: www.dhgate.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing products from DHgate for your online shopping needs.

    Note: This website listing is not associated with DHgate. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    DHgate does not provide support services directly through this website. For any questions or concerns about DHgate products, contact their customer service representative directly through the support link provided.

  • Reach Zazzle Customer Service – Reviews And Complaints

    Before purchasing products from Zazzle, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Zazzle is an online marketplace that allows users to create, customize, and purchase a wide range of products, including apparel, home décor, and accessories, known for its vast selection of customizable items.

    How to Contact Zazzle

    You can reach Zazzle customer service using the following details:

    • Phone Number: 1-888-892-9953
    • Email Support: Zazzle offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 6 PM PT
    • Corporate Address: Zazzle Inc., 1800 Seaport Blvd., Redwood City, CA 94063
    • Website: https://www.zazzle.com/

    Zazzle Customer Support Reviews and Complaints

    When considering purchasing from Zazzle, it’s helpful to review their customer service feedback. Zazzle competes with other online marketplaces like Etsy, Redbubble, Amazon, and Society6. Customer reviews often highlight the variety of customizable products, the quality of the items, and the customer service provided by Zazzle, particularly for those seeking personalized gifts and unique products. However, some complaints focus on issues related to customer service, shipping times, and product quality.
    Comparing Zazzle with other online marketplaces can help you determine which offers the best products, customization options, and customer support for your shopping needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.
    Note: This website listing is not associated with Zazzle. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach Contact Tronix Country Customer Service – Complaints

    Before shopping at Tronix Country, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Tronix Country is an online retailer that offers a variety of electronics, furniture, and appliances through payment plans, often targeting customers with no credit or bad credit.

    How to Contact Tronix Country

    You can reach Tronix Country customer service using the following details:

    • Phone Number: 1-703-321-2106
    • Email Support: Tronix Country offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 6 PM ET
    • Corporate Address: Tronix Country, 307 W. Park Avenue, Plainfield, IN 46168
    • Website: https://www.tronixcountry.com/

    Tronix Country Customer Support Reviews and Complaints

    When considering purchasing from Tronix Country, it’s helpful to review their customer service feedback. Tronix Country competes with other similar retailers like Fingerhut, GainSaver, Rent-A-Center, Aarons, and FlexShopper. Customer reviews often highlight the availability of payment plans, the range of products, and the customer service provided by Tronix Country, particularly for those with limited credit options. However, some complaints focus on issues related to customer service, product quality, and payment terms.
    Comparing Tronix Country with other retailers can help you determine which offers the best products, financing options, and customer support for your shopping needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.
    Note: This website listing is not associated with Tronix Country. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Oriental Trading Customer Service & Complaints

    Oriental Trading customer service assists shoppers with orders, shipping, returns, refunds, damaged or missing products, personalized items, promotional codes, gift cards, catalogs, and account problems.

    The company sells party supplies, toys, crafts, classroom materials, holiday decorations, candy, favors, and personalized products. Because many purchases are needed for a specific event or school deadline, customers should report missing, damaged, delayed, or incorrect items as soon as possible.

    Oriental Trading Customer Service Help by Issue

    • Order has not shipped or needs to be changed: Call customer service immediately. Orders may be processed quickly, so changes and cancellations are not guaranteed.
    • Package is late: Check the order tracker and shipping confirmation before contacting Customer Care.
    • Item is missing, incorrect, or damaged: Keep the packaging, photograph the problem, and have the item and order numbers ready.
    • Return or refund request: Contact Oriental Trading within 30 days of purchase to obtain authorization and instructions.
    • Personalized item problem: Contact customer service promptly and provide photographs showing the personalization error or product defect.
    • Gift-card problem: Call the dedicated gift-card number and have the card number and PIN available.
    • Promotion did not apply: Save a screenshot of the offer and its conditions before contacting customer service.
    • Event deadline is approaching: Tell the representative the exact date the products are needed and ask whether replacement delivery is realistic.

    How to Contact Oriental Trading

    Customer-service mailing address:
    Oriental Trading Company
    P.O. Box 2308
    Omaha, NE 68103-2308

    Corporate address:
    Oriental Trading Company, Inc.
    5455 South 90th Street
    Omaha, NE 68127

    Customer-service hours may change during holidays or periods of unusually high order volume.

    Oriental Trading Orders and Shipping Problems

    Customers may need assistance with an order that is delayed, incomplete, damaged, sent to the wrong address, or different from what was shown online.

    How to Track an Oriental Trading Order

    Use Oriental Trading’s online order tracker and enter the requested order and billing information. You can also sign in to your account and review recent purchases.

    Before contacting customer service, gather:

    • Order or customer number
    • Billing ZIP code
    • Order date
    • Shipping confirmation and tracking number
    • List of missing or incorrect products
    • Item numbers and quantities
    • Photographs of damaged items and packaging
    • Date the products are needed

    Canadian orders may not be available through the standard online order lookup. Customers who cannot locate an international order should call 1-402-331-6800.

    Changing or Canceling an Order

    Contact Oriental Trading immediately when an order needs to be changed or canceled. Have the order number, billing information, and requested change ready.

    Because orders may enter processing quickly, customer service may not be able to stop or change an order after it has been submitted. Ask the representative whether:

    • The order can still be canceled
    • The shipping address can be corrected
    • An item or quantity can be changed
    • A second order will be necessary
    • The unwanted items will need to be returned after delivery

    Do not place a replacement order until confirming whether the original order was successfully canceled. Otherwise, both orders may be processed and charged.

    Missing, Incorrect, or Damaged Items

    Open the shipment promptly, particularly when the products are needed for a birthday, wedding, school event, church program, holiday, or business promotion.

    Compare the packing slip with the contents and report:

    • Missing products
    • Incorrect quantities
    • Wrong colors, sizes, or designs
    • Broken or damaged merchandise
    • Leaking or opened packages
    • Personalization errors
    • Packages delivered to the wrong location

    Explain whether you need a replacement, refund, partial refund, or another resolution. When an event deadline is near, ask when a replacement would arrive before accepting that option.

    Oriental Trading Returns and Refunds

    Oriental Trading asks customers to request a return or refund within 30 days of purchase. Customer service must authorize the return in advance, and approved merchandise generally must be sent back within 30 days after authorization.

    Products should retain their original labels, and the return should identify the original purchaser. Standard shipping and handling charges may not be included in the refund.

    How to Request a Return

    1. Locate the order number and item numbers.
    2. Call 1-800-875-8480, use live chat, or email custserv@oriental.com.
    3. Explain why the merchandise is being returned.
    4. Ask whether the item is eligible for return.
    5. Obtain return authorization and shipping instructions.
    6. Confirm whether Oriental Trading will supply a prepaid return label.
    7. Keep the tracking number and shipping receipt.
    8. Ask when and how the refund will be issued.

    If the return requires more than one package or return label, contact Customer Care instead of attempting to complete the entire return online.

    Products With Return Restrictions

    Oriental Trading identifies several products that may be nonreturnable or subject to special conditions, including:

    • Personalized products
    • Food and candy
    • Cosmetics
    • Wigs, eyelashes, beards, and facial hair
    • Undergarments
    • Prosthetics, fangs, and fake teeth
    • Latex masks
    • Animatronics and certain electrical products
    • Products described as nonreturnable on the product page

    Costumes, socks, stockings, shoes, and boots may have packaging or condition requirements. Contact Oriental Trading before mailing any restricted product.

    Oriental Trading Happiness Guarantee

    Oriental Trading advertises a satisfaction guarantee under which customers may contact the company within 30 days for assistance with an exchange or refund.

    The guarantee does not necessarily mean that every product can be returned through the automated online process. Product restrictions, original packaging, personalization, food-safety concerns, and other conditions may apply.

    Ask customer service to explain the available resolution before shipping anything back.

    When Will an Oriental Trading Refund Appear?

    Ask the representative:

    • Whether the return has been received
    • Whether the refund has been approved
    • The approved refund amount
    • Whether shipping charges are excluded
    • Which payment method will receive the credit
    • Whether a gift-card purchase will be returned to the same gift card
    • How long processing is expected to take

    Keep the return tracking information and customer-service confirmation until the refund appears.

    Personalized Product Complaints

    Personalized products may include banners, favors, labels, stationery, decorations, gifts, apparel, and event supplies.

    Review all spelling, dates, names, quantities, colors, sizes, and uploaded images before submitting the order. A customer-approved spelling or design mistake may be handled differently from a manufacturing or printing error.

    If Oriental Trading produced the item incorrectly:

    1. Photograph the complete product.
    2. Take a close-up photograph of the error.
    3. Save the original order preview or confirmation.
    4. Compare the submitted personalization with the finished item.
    5. Contact customer service immediately.
    6. Provide the date the corrected products are needed.

    Clearly request a corrected replacement, refund, or other appropriate resolution. If the event is too close for replacement merchandise to arrive, tell the representative before accepting a replacement.

    Oriental Trading Gift-Card Problems

    Call 1-800-348-6483 for questions involving:

    • Gift-card balances
    • Gift cards that are not accepted at checkout
    • Missing electronic gift cards
    • Problems applying a gift card to an order
    • Returned merchandise purchased with a gift card
    • Canceled orders paid with a gift card

    You may also email [orders@oriental.com](mailto:orders@oriental.com).

    Oriental Trading states that refunds for merchandise purchased with a gift card are returned to the gift-card balance. Keep the gift card until the order and any return or refund are fully resolved.

    Do not publish the complete gift-card number or PIN in a public complaint.

    Promotional Code and Pricing Problems

    Promotions may be limited by expiration date, product category, order amount, customer eligibility, shipping method, or restrictions on combining offers.

    Before placing the order:

    • Read the complete offer conditions.
    • Confirm the qualifying purchase amount.
    • Check whether excluded products are in the cart.
    • Verify that the discount appears before payment.
    • Take a screenshot of the offer and final total.

    If a promotion does not apply, contact customer service before completing the purchase when possible. Provide the promotion code, screenshot, cart total, and products ordered.

    For a price-guarantee request, retain the competitor’s advertisement and verify that the products are identical and that the offer meets Oriental Trading’s current requirements.

    Common Reasons Customers Contact Oriental Trading

    Customers may need help with:

    • Late or missing shipments
    • Incorrect or incomplete orders
    • Damaged products
    • Products that differ from their online description
    • Personalization or printing errors
    • Return authorization
    • Refund processing
    • Shipping and handling charges
    • Promotional codes
    • Gift-card balances and payments
    • Catalog requests or unwanted catalogs
    • Online-account and password problems
    • Tax-exempt school, church, nonprofit, or business orders

    These are common reasons a retailer’s support departments may be contacted. They should not be interpreted as verified complaint trends from CustomerServiceNumbers.com reviews.

    How to Escalate an Oriental Trading Complaint

    1. Use the correct support channel. Begin with the main customer-service number, live chat, or contact form.
    2. Provide the order details. Include the order number, item numbers, quantities, purchase date, and event deadline.
    3. Document the problem. Save photographs, screenshots, tracking details, packaging, and customer-service messages.
    4. State the requested outcome. Ask clearly for a replacement, refund, return label, shipping adjustment, corrected personalization, or gift-card credit.
    5. Request a case number. Save the representative’s name and any complaint or reference number.
    6. Ask for supervisor review. Request escalation when the initial representative cannot authorize an appropriate resolution.
    7. Follow up in writing. Email or use the contact form to create a written record of the complaint.
    8. Send written correspondence when necessary. Reference the original order and case number when writing to the company’s Omaha address.

    Information to Include in Your Complaint

    Include:

    • Order and customer numbers
    • Order and delivery dates
    • Item numbers and quantities
    • Tracking number
    • Description of the problem
    • Photographs or screenshots
    • Previous customer-service contacts
    • Case or reference number
    • The date the products were needed
    • Your requested resolution

    Do not publish complete payment-card numbers, gift-card numbers, passwords, tax-identification information, or other sensitive details in a public review.

    Oriental Trading Customer Reviews and Complaints

    CustomerServiceNumbers.com does not currently have any published Oriental Trading customer reviews. Therefore, there is not enough CSN review data to calculate a meaningful rating or identify reliable positive or negative customer-service trends.

    As customers submit reviews, this section may be updated to identify recurring experiences involving:

    • Order accuracy
    • Shipping speed
    • Damaged or missing products
    • Product quality
    • Personalized merchandise
    • Returns and refunds
    • Promotions and shipping charges
    • Customer-service responsiveness
    • Whether complaints were resolved

    Future summaries should be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Oriental Trading.

    What to Include in Your Oriental Trading Review

    A helpful review should explain:

    • What type of products you ordered
    • Whether the order was for a specific event or deadline
    • Whether the order arrived on time
    • Whether the products matched their description
    • Whether any products were missing or damaged
    • Which customer-service channel you used
    • How quickly Oriental Trading responded
    • What resolution was offered
    • Whether the problem was ultimately resolved

    Specific and factual reviews are more useful than general statements that do not describe the order or the company’s response.

    How Oriental Trading Compares With Other Craft and Party Retailers

    Oriental Trading focuses heavily on bulk party supplies, favors, classroom materials, crafts, holiday products, and personalized event merchandise.

    Other retailers may offer different selections, store-pickup options, return procedures, and customer-service channels:

    • Hobby Lobby customer service: Offers crafts, seasonal merchandise, home décor, fabric, and party supplies through physical stores and online ordering.
    • JOANN customer service: Known primarily for fabric, sewing, crafts, seasonal products, and store-pickup services.
    • Michaels customer service: Offers art supplies, crafts, custom framing, seasonal merchandise, classes, and online ordering.
    • Party City: Focuses primarily on party supplies, balloons, costumes, and event merchandise through stores and online ordering.

    When comparing retailers, consider product quantities, shipping time, event deadlines, personalized-item policies, local availability, return restrictions, and total cost after shipping.

    Oriental Trading Customer Service Frequently Asked Questions

    What is the Oriental Trading customer-service number?

    Call 1-800-875-8480.

    What hours is Oriental Trading customer service open?

    Oriental Trading lists telephone support Monday through Friday from 7 a.m. to 9 p.m. Central and Saturday and Sunday from 8 a.m. to 8 p.m. Central.

    Does Oriental Trading offer live chat?

    Yes. Live chat is available through the company’s official contact page. Oriental Trading lists chat hours as Monday through Friday from 7 a.m. to 11 p.m. Central and weekends from 8 a.m. to 11 p.m. Central.

    Can I email Oriental Trading?

    Customer-service questions may be sent to [custserv@oriental.com](mailto:custserv@oriental.com). Customers can also use the official online contact form.

    How do I track an Oriental Trading order?

    Use the online order tracker with the order information and billing ZIP code. You can also sign in to your account or call customer service.

    Can I cancel an Oriental Trading order?

    Contact customer service immediately after placing the order. Cancellation is not guaranteed once processing has begun.

    What is Oriental Trading’s return period?

    Return and refund requests generally must be made within 30 days of purchase. Customer service must authorize the return, and restrictions apply to certain products.

    Can personalized items be returned?

    Personalized merchandise is generally listed among restricted products. Contact customer service when an item was damaged, defective, or produced differently from the approved personalization.

    Who should I contact about an Oriental Trading gift card?

    Call 1-800-348-6483 or email [orders@oriental.com](mailto:orders@oriental.com).

    How do I report a damaged Oriental Trading order?

    Photograph the product and packaging, retain the order information, and contact customer service. State whether you need a replacement or refund and mention any event deadline.

    Where is Oriental Trading located?

    Oriental Trading is headquartered in Omaha, Nebraska. Its corporate address is 5455 South 90th Street, Omaha, NE 68127.

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

    We are an independent consumer-help website and are not owned or operated by Oriental Trading. Our goal is to provide more than a telephone number by helping consumers find the correct support channel, prepare a complaint, understand return requirements, and report whether a company resolved the problem.

    Reviews may be moderated for spam, profanity, and personally identifiable information while preserving the contributor’s original meaning.

    Share Your Oriental Trading Experience

    Have you contacted Oriental Trading about a late order, missing product, damaged shipment, personalized item, return, refund, promotion, gift card, or customer-service complaint?

    Leave a rating and review below. Include the type of order, whether it was needed by a specific date, which support channel you used, what resolution was offered, and whether the matter was resolved.

    Do not include payment-card numbers, gift-card numbers, passwords, account credentials, home addresses, or other sensitive personal information.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Oriental Trading Company, OTC Direct, Inc., or Berkshire Hathaway Inc. Oriental Trading does not provide customer support through this website.

    Contact information is provided to help consumers reach the company directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

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    You can reach LTD Commodities customer service using the following details:

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    Note: This website listing is not associated with Lillian Vernon. The information and the reviews are a service provided by CustomerServiceNumbers.com.

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