Pep Boys customers may need help with an auto repair, tire purchase, service appointment, warranty claim, towing request, rebate, refund, credit-card question, or complaint about a service center. Pep Boys now focuses primarily on automotive maintenance, repairs, tires, and related installed products rather than the traditional retail auto-parts business many customers remember.

Pep Boys Customer Service Contact Information

Customer Care: 1-800-737-2697 or 1-800-PEP-BOYS
Customer Care Hours: Monday-Saturday, 9:00 AM-6:00 PM ET
Customer Care Email: contactus@pepboys.com
Contact Page: Pep Boys Contact Us
Rebate Support: 1-833-761-6888, Monday-Friday, 7:00 AM-7:00 PM CT
Towing Services: 1-800-737-2697
Pep Boys Credit Card: 1-866-396-8254
Store Locator: Find a Pep Boys Location
Corporate Address: Pep Boys, 1 Presidential Blvd., Bala Cynwyd, PA 19004
Official Website: PepBoys.com

For a problem involving work performed at a specific Pep Boys location, begin with that service center when possible. Customer Care can assist when a local manager has not resolved a repair, warranty, refund, billing, tire, towing, or service complaint.

Best Pep Boys Support Route by Issue

Repair or maintenance problem: Contact the Pep Boys location that serviced the vehicle, then Customer Care if necessary.
Service warranty: Return the vehicle to a Pep Boys Service and Tire Center with the receipt and work order.
Tire problem: Contact the service center with the tire receipt and warranty information.

Road hazard claim: Take the tire to a Pep Boys Service and Tire Center for inspection.
Appointment: Schedule or manage service through PepBoys.com or the local location.
Refund or cancellation: Call 1-800-737-2697 or email contactus@pepboys.com.
Rebate: Call 1-833-761-6888.
Towing: Call 1-800-737-2697.
Pep Boys Credit Card: Call 1-866-396-8254 for account-specific credit-card assistance.

Unresolved store complaint: Contact Customer Care and request further review.

Information to Have Before Contacting Pep Boys

Gather the information that applies to your issue:

Pep Boys location
Date of service
Vehicle year, make, model, and mileage
Work order or invoice
Services performed
Parts or tires installed
Warranty information
Amount paid
Appointment information
Towing information when applicable
Rebate confirmation when applicable
Photographs or diagnostic information related to the complaint
Names of employees or managers previously contacted
The repair, refund, warranty service, adjustment, or other resolution requested

Do not post a complete VIN, work-order number, payment-card information, credit-card account number, home address, insurance information, or other sensitive information in a public review.

Pep Boys Is Now Primarily an Auto Service and Tire Company

Customers who remember Pep Boys primarily as an auto-parts retailer should be aware that the business has changed.

Pep Boys now focuses on:

Tires and tire installation
Oil changes
Brake service
Battery replacement
Wheel alignment
Heating and air-conditioning service
Steering and suspension
Vehicle maintenance
Diagnostic and repair services
Fleet service

Pep Boys continues to sell tires and parts used in connection with automotive service, but it is no longer operating the broad aftermarket-parts retail business associated with many older Pep Boys stores.

How to Schedule Pep Boys Service

Customers can schedule service through PepBoys.com or contact a local Pep Boys location.

Before scheduling, select the correct vehicle and identify the service needed.

Depending on the repair, a service center may need to inspect or diagnose the vehicle before providing a final price or completion estimate.

Keep the appointment confirmation and review the work order before authorizing additional repairs.

Pep Boys Repair Estimates and Authorization

Before approving a major repair, ask the service advisor to explain:

The diagnosed problem
The recommended repair
Parts being installed
Labor charges
Shop fees and other charges
Applicable warranty
Estimated completion time

If the technician discovers additional work after service begins, ask for the updated cost before authorizing it.

Keep the final invoice because it can be important for future warranty service.

Pep Boys Return and Exchange Policy

Pep Boys currently allows many eligible products to be returned with the original receipt within 30 days of purchase for a refund or replacement, subject to exclusions and warranty terms.

Products may have additional restrictions depending on whether they were:

Installed
Opened or consumed
Special ordered
Electrical or electronic
Clearance merchandise
Purchased from another supplier to complete a special request

If no receipt is available, Pep Boys states that qualifying merchandise may be eligible for in-store credit at the lowest selling price during the previous 30 days. Valid identification is required.

Review the official Pep Boys Policies and Warranties page before attempting a return.

Pep Boys Cancellation and Refund Policy

Customers who need to cancel an applicable order can contact Pep Boys at:

Pep Boys may request:

Customer name
Telephone number
Work-order number
Web-order number
Deposit amount

Pep Boys’ current policy states that certain canceled orders are refunded to the original payment card less an applicable 20% restocking fee.

Pep Boys says an approved card credit may take up to 10 business days to appear.

Pep Boys Automotive Service Warranty

Warranty coverage depends on the exact service, part, tire, or work order.

Pep Boys’ current policies state that automotive services and parts not covered by another specific warranty are generally warranted for 90 days or 3,000 miles, whichever comes first.

Different warranty periods apply to certain services and installed parts.

Keep the original:

Sales receipt
Service Work Order
Warranty information

To obtain warranty service, Pep Boys directs customers to bring the vehicle and supporting documentation to a Pep Boys Service and Tire Center.

Warranty work should be authorized through Pep Boys. The company states that it does not reimburse warranty work performed at another repair facility.

Pep Boys Installed Parts Warranty

Pep Boys provides separate warranty terms for many installed parts.

Its current Installed Parts Limited Warranty generally states that an eligible installed part will be replaced if it fails within the longer of:

Six months or 6,000 miles, whichever occurs first, or
The manufacturer’s applicable warranty period

Pep Boys generally provides installation of the replacement part without charge when the original eligible part fails within six months or 6,000 miles.

Some products are excluded from this installed-parts warranty and have separate warranty rules, including:

Batteries
Tires
Brake pads and shoes
Wheel-alignment components
Bulbs
Wiper blades
Fluids and filters
Customer-supplied parts

Check the individual invoice because its specific written warranty controls the service.

Pep Boys Tire Warranty

Passenger-car and light-truck tires purchased from Pep Boys are subject to separate tire warranty terms.

Pep Boys’ current policies provide a first-90-days warranty for qualifying defects in materials or workmanship.

After the initial period, qualifying tire defects or treadwear claims may be handled through a prorated adjustment depending on:

The tire warranty
Remaining usable tread
Warranted mileage
Cause of the tire failure

Damage caused by improper inflation, alignment problems, neglect, accidents, racing, off-road use, or other excluded conditions may not qualify.

Keep the original tire invoice throughout the warranty period.

Pep Boys Road Hazard Protection Plan

Pep Boys offers an optional Road Hazard Protection Plan for qualifying tires.

The current plan can provide:

Free repair: When road-hazard damage such as a nail or other puncture can be safely repaired
Replacement or prorated credit: When a covered tire cannot be safely repaired

Coverage to 2/32-inch tread depth: Subject to the plan terms

The plan is non-transferable and applies to the original owner.

Road hazard coverage is different from the tire manufacturer’s warranty. Manufacturer warranties generally cover defects in materials or workmanship rather than potholes, nails, glass, or other road debris.

Use the official Pep Boys Road Hazard Protection page for current terms.

Pep Boys Ride Happiness Guarantee

Pep Boys currently offers a satisfaction guarantee on qualifying sets of four installed tires.

The current policy provides a 30-day or 1,000-mile period, whichever occurs first, for customers who are not satisfied with their new tires to exchange them for another qualifying set.

Important restrictions apply:

The guarantee requires the purchase of four tires.
The original tires must remain on the vehicle on which they were installed.
Road-hazard, accident, negligence, and abuse damage are excluded.
The customer remains responsible for installation charges and applicable taxes or fees on the replacement tires.
The guarantee is limited to one set per vehicle in a 12-month period.

Review the current policy before requesting an exchange.

Pep Boys Towing Services

Pep Boys lists towing assistance through:

1-800-737-2697

Towing availability, distance, pricing, destination, and participating service locations can vary.

Before authorizing a tow, confirm:

Pickup location
Destination
Estimated charge
Mileage included
Vehicle type

Temporary towing promotions may have separate terms and expiration dates.

Pep Boys Rebates

For a manufacturer or Pep Boys rebate question, call:

1-833-761-6888

Current rebate-support hours are Monday-Friday from 7:00 AM to 7:00 PM Central Time.

Keep:

Purchase receipt
Rebate form
Submission confirmation
Product information
Tracking or claim number

until the rebate is received.

Pep Boys Credit Card Customer Service

Pep Boys currently lists:

1-866-396-8254

for Pep Boys Credit Card assistance.

The Pep Boys credit card is serviced separately from ordinary vehicle repairs and Customer Care.

Use credit-card support for matters involving:

Payments
Statements
Financing
Account access
Credit-card billing disputes

Contact Pep Boys Customer Care instead when the dispute concerns the underlying repair, tire purchase, or service performed.

How to File a Pep Boys Service Complaint

For a complaint involving a Pep Boys location:

Keep the original estimate, work order, invoice, and payment receipt.

Document the vehicle condition and specific problem.
Contact the service-center manager.
Explain the repair or service issue and the resolution requested.
If the location does not resolve the problem, call Customer Care at 1-800-737-2697.
Email contactus@pepboys.com when written documentation is useful.
Ask for a complaint or case number when available.
Keep notes showing dates, names, and promised actions.

For a warranty issue, give Pep Boys an opportunity to inspect the vehicle or part before paying another repair facility to perform the same work unless safety or another urgent circumstance requires different action.

Pep Boys Corporate Headquarters

Pep Boys currently lists its corporate office at:

Pep Boys
1 Presidential Blvd.
Bala Cynwyd, PA 19004

Pep Boys does not currently identify a separate public corporate-office telephone number on its official corporate contact page.

For ordinary customer-service and complaint matters, call 1-800-737-2697 or email contactus@pepboys.com first.

Who Owns Pep Boys?

Pep Boys is currently part of Icahn Enterprises’ automotive business, but an ownership change has been announced.

On July 21, 2026, Icahn Enterprises and Mavis Tire Express Services announced an agreement for Mavis to acquire The Pep Boys-Manny, Moe & Jack Holding Corp. for approximately $700 million in cash.

The companies stated that the transaction is expected to close in the coming months, subject to customary closing conditions.

Until that transaction closes, Pep Boys remains under Icahn ownership. Customers should continue using Pep Boys’ existing website, service centers, Customer Care number, and warranty processes unless Pep Boys announces a change.

How to Escalate a Pep Boys Customer Service Problem

If the original service center does not resolve the issue:

Gather the work order, receipt, photographs, warranty information, and previous correspondence.
Contact the local service-center manager.
Call Pep Boys Customer Care at 1-800-737-2697.
Email contactus@pepboys.com.
Clearly state whether you are requesting warranty service, a repair correction, refund, billing adjustment, tire replacement, or another resolution.

Ask for regional or corporate review when appropriate.
Keep written confirmation of any promised refund, repair, or warranty action.

For additional corporate information, see the Pep Boys Corporate Office link below.

Pep Boys Customer Service Reviews and Complaints

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Because no customer reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current praise or complaint patterns involving Pep Boys repairs, tires, service wait times, pricing, warranties, towing, refunds, or customer support.

If you have recently contacted Pep Boys or had a vehicle serviced at a Pep Boys location, you can share your experience below. Helpful reviews identify the location, service performed, issue, support route used, company response, and whether the matter was resolved.

Frequently Asked Questions

What is the Pep Boys customer service phone number?

Pep Boys Customer Care can be reached at 1-800-737-2697, also written as 1-800-PEP-BOYS.

What are Pep Boys customer service hours?

Pep Boys currently lists Customer Care hours as Monday through Saturday from 9:00 AM to 6:00 PM Eastern Time.

What is the Pep Boys customer service email?

Pep Boys currently lists contactus@pepboys.com for customer-service questions and concerns.

Does Pep Boys still sell auto parts?

Pep Boys now focuses primarily on automotive service, repairs, tires, maintenance, and installed parts. Its former broad aftermarket-parts retail business has been discontinued.

How long is the Pep Boys standard service warranty?

Automotive service and parts not covered by another specific warranty are generally covered for 90 days or 3,000 miles, whichever comes first. Different warranty terms apply to certain installed parts, tires, alignments, brakes, and other services.

What is the Pep Boys tire satisfaction guarantee?

Pep Boys currently provides a 30-day or 1,000-mile Ride Happiness Guarantee on qualifying purchases and installations of four tires, subject to restrictions.

Does Pep Boys offer road hazard protection?

Yes. Pep Boys offers an optional Road Hazard Protection Plan that can cover qualifying tire damage from potholes, nails, and road debris.

What is the Pep Boys towing number?

Pep Boys lists towing services through 1-800-737-2697.

What is the Pep Boys rebate phone number?

Call 1-833-761-6888, Monday-Friday from 7:00 AM to 7:00 PM Central Time.

Where is Pep Boys headquartered?

Pep Boys currently lists its corporate office at 1 Presidential Blvd., Bala Cynwyd, Pennsylvania 19004.

Is Mavis buying Pep Boys?

Yes. Mavis and Icahn Enterprises announced an agreement in July 2026 for Mavis to acquire Pep Boys. The companies said the deal is expected to close in the coming months, subject to customary conditions.

Related Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This site is independent and is not owned or operated by Pep Boys, Icahn Enterprises, Mavis, Synchrony, any towing company, or any Pep Boys service location.

The purpose of this page is to help customers find current official support routes for Pep Boys repairs, tires, warranties, towing, rebates, refunds, appointments, credit-card questions, and service complaints.

Share Your Pep Boys Customer Service Experience

If you have contacted Pep Boys about an auto repair, tire purchase, warranty, towing request, rebate, refund, service appointment, credit-card issue, or complaint, describe the location, service involved, support route used, response received, and whether the matter was resolved.

Privacy warning: Do not post complete VINs, work-order numbers, payment-card information, credit-card account details, insurance information, home addresses, private employee information, or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Pep Boys, The Pep Boys-Manny, Moe & Jack LLC, Icahn Enterprises, Mavis, Synchrony, any service center, towing provider, or automotive-parts manufacturer.

CustomerServiceNumbers.com cannot access Pep Boys appointments or repair records, authorize repairs, issue refunds, approve warranty claims, replace tires, arrange towing, service credit-card accounts, or act on behalf of Pep Boys.

Customer-service hours, ownership, warranty terms, tire programs, towing services, rebate programs, locations, and policies can change. Verify important repair, payment, warranty, and safety information directly with Pep Boys.

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Pep Boys Customer Service: Phone, Repairs, Tires & Reviews