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TECO & Peoples Gas Customer Service Phone Numbers

If you need help with a TECO electric bill, Tampa Electric power outage, downed power line, Peoples Gas bill, natural gas service, suspected gas leak, start/stop service request, payment arrangement, streetlight issue, business account, or utility scam concern, start with the correct TECO support route. Tampa Electric and Peoples Gas use different customer service phone numbers, and emergency issues should always be handled through the proper safety channels.

TECO and Peoples Gas Customer Service Phone Numbers

TECO support is divided between Tampa Electric for electric service and Peoples Gas for natural gas service. The correct customer service phone number depends on whether your issue involves electricity, natural gas, billing, outages, gas leaks, service transfers, or business accounts.

Tampa Electric customer service phone number: 1-888-223-0800
Tampa Electric Hillsborough number: 813-223-0800
Tampa Electric Polk number: 863-299-0800
Tampa Electric power outage reporting: 1-877-588-1010
Peoples Gas customer service phone number: 1-877-832-6747
Peoples Gas suspected gas leak: Move to safety, call 911, then call 1-877-832-6747

Business and commercial support: 1-866-832-6249
TTY: 711
Customer care hours: Monday-Friday, 7:30 a.m.-6:00 p.m. ET
Call before you dig: 811
Tampa Electric contact page: Tampa Electric Contact Us
Peoples Gas contact page: Peoples Gas Contact Us
TECO account login: TECO Account
Tampa Electric outage map: Tampa Electric Outage Map
General Tampa Electric mailing address: Tampa Electric, P.O. Box 111, Tampa, FL 33601-0111
General Peoples Gas mailing address: TECO Peoples Gas, P.O. Box 2562, Tampa, FL 33601-2562

For electric emergencies such as downed or damaged power lines, Tampa Electric says to call 911 and then call 1-877-588-1010. For suspected natural gas leaks, Peoples Gas says to move to safety, call 911, and then call 1-877-832-6747.

Choose the Correct Support Route

Use the route below that best matches your TECO, Tampa Electric, or Peoples Gas issue.

Electric bill, electric service, or Tampa Electric account: Call 1-888-223-0800.
Power outage: Call 1-877-588-1010 or use the Tampa Electric outage map.

Downed or damaged power line: Stay away, call 911, then call Tampa Electric at 1-877-588-1010.
Gas bill, natural gas service, or Peoples Gas account: Call 1-877-832-6747.
Suspected gas leak: Leave the area immediately, call 911, then call Peoples Gas at 1-877-832-6747.

Business or commercial utility account: Call 1-866-832-6249.
Start, stop, or transfer service: Use TECO Account tools or contact the correct electric or gas customer care number.
Payment arrangement or extension: Contact customer care before the account becomes further past due.
Streetlight outage: Use Tampa Electric’s streetlight reporting tool or customer care.

Digging, fencing, landscaping, or construction: Call 811 before digging.

What to Have Ready Before Contacting TECO

Having the right details ready can help Tampa Electric or Peoples Gas locate your account, outage, billing issue, service request, or safety concern faster.

Your TECO account number, if available
The service address
The phone number and email address on the account
Whether the issue involves Tampa Electric or Peoples Gas
The outage location or gas-service location
Whether nearby homes or businesses are also affected
Any safety concern, such as a downed wire, damaged equipment, gas odor, meter damage, or suspected leak
Billing statement, payment date, and payment confirmation number for billing questions

Disconnect notice, payment arrangement, or assistance-program information if relevant
Meter number, pole number, or streetlight location if available
Case number from any previous TECO, Tampa Electric, or Peoples Gas contact

Common Reasons Customers Contact TECO

Electric power outages
Downed or damaged power lines
Natural gas leaks or gas odor concerns
Billing questions
Payment arrangements or extensions
Start, stop, or transfer service
New natural gas service availability
Streetlight outages
Meter questions
High bill concerns
Budget billing or paperless billing
Payment assistance
Business and commercial utility support
Call-before-you-dig and construction safety questions
Utility scams or suspicious payment demands

Tampa Electric Customer Service and Outage Help

For Tampa Electric customer care, call 1-888-223-0800. Hillsborough customers may also call 813-223-0800, and Polk customers may call 863-299-0800. Customer care is listed as available Monday through Friday, 7:30 a.m. to 6:00 p.m. ET.

For power outages, call 1-877-588-1010 or use the Tampa Electric outage map. If the issue involves a downed wire, damaged power line, sparking equipment, or another immediate safety hazard, stay away from the area, call 911, and then call Tampa Electric.

Peoples Gas Customer Service and Gas Leak Help

For Peoples Gas customer care, call 1-877-832-6747. Peoples Gas also lists regional phone numbers for several Florida areas:

Orlando: 407-425-4662
Broward: 954-453-0777
St. Petersburg: 727-826-3333
Dade: 305-940-0139
Tampa: 813-275-3700
Jacksonville: 904-739-1211
Ocala: 352-622-0111

If you smell natural gas or suspect a gas leak, do not try to find or stop the leak. Leave the area immediately, avoid anything that could create a spark, call 911, and then call Peoples Gas at 1-877-832-6747.

Billing, Payments, and Payment Arrangements

Tampa Electric and Peoples Gas customers can use TECO Account tools for billing, payments, paperless billing, budget billing, payment options, and account management. For electric account questions, call Tampa Electric customer care at 1-888-223-0800. For natural gas account questions, call Peoples Gas customer care at 1-877-832-6747.

If you cannot pay your full amount due, contact TECO before the account becomes further past due. Ask about payment arrangements, extensions, payment assistance, budget billing, average monthly payment options, or local utility assistance programs.

Start, Stop, or Transfer Service

If you are moving, use TECO Account tools or contact Tampa Electric or Peoples Gas before your move date. Have the current service address, new service address, move date, contact information, identification details, and account number ready.

Ask for confirmation of the final meter read, final bill timing, new service start date, deposit requirements, and whether both electric and gas service need to be started, stopped, or transferred separately.

High Bill, Meter, and Usage Questions

If your TECO bill is higher than expected, compare your current bill with prior months. Check the service period, weather, usage, rate changes, fuel charges, past-due balances, deposits, estimated readings, new appliances, gas equipment, and any payment arrangement amounts.

If you suspect a meter issue, contact the correct utility and ask about meter review, usage analysis, or service investigation. Do not open, remove, or tamper with an electric or natural gas meter.

Streetlights, Digging, Trees, and Utility Safety

For streetlight outages, report the exact location, pole number if available, nearby address, and whether the light is out, flickering, damaged, or staying on during the day. For trees near power lines, do not trim near energized lines yourself. Contact Tampa Electric for guidance.

Before digging, fencing, planting trees, installing irrigation, or beginning construction, call 811 so underground utility lines can be marked. This helps prevent electric, gas, water, communications, and other underground utility damage.

Business and Commercial Utility Support

TECO lists business and commercial support at 1-866-832-6249. Business customers may need help with electric or gas accounts, billing, service upgrades, demand, deposits, new construction, commercial gas equipment, outage impacts, or account changes.

Before contacting business support, have the business name, service address, billing account number, authorized contact, phone number, email address, service type, meter details, and project information ready.

TECO Scam and Utility Safety Warnings

Utility scams often involve fake shutoff threats, fake meter replacement fees, fake payment demands, fake rebate offers, and calls or texts pretending to be from TECO, Tampa Electric, or Peoples Gas. Scammers may pressure customers to pay immediately through unusual payment methods.

Do not pay suspicious callers with gift cards, prepaid cards, cryptocurrency, Zelle, Cash App, Venmo, or wire transfer.
Do not call back a number left in a suspicious voicemail or text.

Use the verified Tampa Electric or Peoples Gas customer service phone number listed above.
Do not share usernames, passwords, verification codes, bank account numbers, card numbers, or Social Security numbers with suspicious callers.
If a caller threatens immediate shutoff, hang up and contact TECO directly through the official phone number or TECO Account login.

If you smell gas, leave immediately and do not use electrical switches, appliances, phones, or vehicles near the suspected leak.

How to Escalate a TECO Complaint

If TECO customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the correct team. Depending on the issue, this may be billing, payment assistance, outage restoration, electric service, natural gas service, gas leak safety, streetlights, meter operations, business accounts, or a regional service team.

Keep a written timeline with call dates, representative names if provided, case numbers, billing statements, payment confirmations, outage times, gas-service concerns, meter details, photos with private address details covered, and promised follow-up dates.

If the issue involves a downed wire, gas leak, suspected gas odor, fire, explosion risk, or another immediate safety hazard, prioritize emergency reporting over complaint escalation.

TECO Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published TECO reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Tampa Electric or Peoples Gas customer service experience below.

When leaving a review, describe whether the issue involved Tampa Electric or Peoples Gas, the support route used, how long it took, whether the utility resolved the problem, and what other customers should know. Do not post account numbers, service addresses, phone numbers, emails, payment information, gas leak details tied to a home, outage locations tied to a home, medical information, shutoff notices, meter numbers, or billing screenshots.

Related Utility Customer Service Pages

TECO Customer Service FAQs

What is the Tampa Electric customer service phone number?

The Tampa Electric customer service phone number is 1-888-223-0800. Hillsborough customers may also call 813-223-0800, and Polk customers may call 863-299-0800.

What is the Tampa Electric outage phone number?

The Tampa Electric power outage phone number is 1-877-588-1010. For a downed or damaged power line, stay away, call 911, and then call Tampa Electric.

What is the Peoples Gas customer service phone number?

The Peoples Gas customer service phone number is 1-877-832-6747.

What should I do if I smell natural gas?

Leave the area immediately, call 911, and then call Peoples Gas at 1-877-832-6747. Do not try to find or stop the leak, and avoid anything that could create a spark.

What are TECO customer service hours?

Tampa Electric and Peoples Gas list customer care hours as Monday through Friday, 7:30 a.m. to 6:00 p.m. ET. Emergency outage and gas-leak reporting should be handled through the emergency numbers listed above.

What is the TECO business customer service number?

TECO lists business and commercial support at 1-866-832-6249.

How do I start, stop, or transfer TECO service?

Use TECO Account tools or call the correct customer care number for Tampa Electric or Peoples Gas. Have your current address, new address, move date, account number, and contact information ready.

Page Update Note

This TECO customer service page was updated on June 26, 2026, to reflect current Tampa Electric and Peoples Gas customer service phone numbers, outage reporting, natural gas leak emergency instructions, business support, regional Peoples Gas numbers, billing and payment guidance, start/stop service help, scam warnings, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with TECO, Tampa Electric, Peoples Gas, Emera, TECOEnergy.com, TampaElectric.com, PeoplesGas.com, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For outages, downed wires, gas leaks, billing, payments, service transfers, business accounts, or safety hazards, always verify details directly with Tampa Electric or Peoples Gas before taking action.

Share Your TECO or Peoples Gas Customer Service Experience

Have you contacted Tampa Electric or Peoples Gas about an outage, gas leak, billing issue, payment arrangement, start/stop service request, streetlight problem, business account, high bill, meter issue, or scam attempt? Share your experience below to help other utility customers.

Privacy reminder: Do not post your TECO account number, service address, phone number, email address, billing screenshot, payment confirmation, disconnect notice, meter number, gas leak details tied to a home, medical equipment details, or any other private account information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with TECO, Tampa Electric, Peoples Gas, Emera, TECOEnergy.com, TampaElectric.com, or PeoplesGas.com. This page is for informational and consumer-review purposes only. Phone numbers, support hours, emergency procedures, outage tools, billing rules, payment-assistance options, gas safety instructions, business support, service areas, rates, fees, and website links can change. Always confirm important details directly with Tampa Electric or Peoples Gas before taking action.

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