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Entergy Customer Service Phone Number, Outage & Billing

If your Entergy power is out, your bill looks wrong, your payment did not post, you need to start or stop service, or you see a downed power line, the correct support route depends on the type of issue. Emergencies and outages should be handled through Entergy’s outage and emergency system, while billing, payment, account, and service questions should go through Entergy customer service.

Entergy Customer Service Phone Number and Support

Entergy lists its main residential customer service phone number as 1-800-368-3749, also written as 1-800-ENTERGY. This number is for residential billing, payments, account help, start/stop/move service, password issues, and general customer service questions.

Residential customer service phone number: 1-800-368-3749
Outage, emergency, or downed power line: 1-800-968-8243 or 1-800-9OUTAGE
Business customer service: 1-877-387-2499 or 1-877-ETR-BIZZ
Text outage reporting: Text OUT to 36778 if enrolled in Entergy outage texting

Online account: myEntergy
Official contact page: Entergy Contact Us
Outage map: Entergy Outage Map
Corporate headquarters: Entergy Corporation, 639 Loyola Avenue, New Orleans, LA 70113

Entergy residential customer service representatives are generally available Monday through Friday, 7 a.m. to 7 p.m., excluding holidays. Self-service options are available through the automated phone system and myEntergy account tools. Outage and emergency reporting is available 24 hours a day, 7 days a week.

Choose the Correct Support Route

Entergy handles different issues through different support paths. Use the route below that best matches your situation.

Downed power line, smoke, fire, or electrical emergency: Stay away from the area and call 1-800-968-8243. Call 911 first if there is immediate danger.
Power outage: Report the outage online, through the Entergy mobile app, by texting OUT to 36778, or by calling 1-800-968-8243.
Billing or payment question: Call 1-800-368-3749 or sign in to myEntergy to review your bill, balance, payment history, and billing options.

Start, stop, or move service: Use myEntergy or call the residential customer service phone number if the request is time-sensitive or tied to a move.
Business account question: Call 1-877-387-2499.
Streetlight or security light problem: Report the issue through Entergy’s outage/service tools or the phone menu.
Suspected scam: End the contact and call Entergy directly at 1-800-368-3749.

What to Have Ready Before Contacting Entergy

Having the right details ready can help Entergy locate your account and route your issue faster.

Your Entergy account number
The phone number linked to the account
The service address
Your name as it appears on the bill
The date and amount of any payment in question
Payment confirmation number, if available
Outage confirmation number, if you already reported an outage
Photos or notes for a meter, pole, wire, light, or property-damage issue
Move-in or move-out date for start, stop, or transfer requests

Any shutoff notice, extension notice, or payment arrangement information

Common Reasons Customers Contact Entergy

Reporting a power outage
Reporting a downed wire or electrical emergency
Checking restoration status
Questioning a high electric bill
Making a payment by phone
Requesting more time to pay
Setting up level billing or billing options
Starting, stopping, or moving service
Getting help with myEntergy login or password issues
Reporting streetlight or security light problems
Handling service disconnection or reconnection questions
Reporting suspected utility scams

Billing, Payments, and High Bill Questions

If your Entergy bill is higher than expected, review your usage history, billing period, rate details, weather changes, previous balance, late fees, deposits, and payment history before calling. A high bill can be caused by seasonal usage, a longer billing cycle, unpaid prior balance, rate changes, estimated readings, equipment use, or a payment that did not post correctly.

For billing and payment questions, call Entergy customer service at 1-800-368-3749 or sign in to myEntergy. Ask the representative to explain the billing period, usage, current charges, past-due amount, payment posting date, and any available payment arrangement or bill-assistance option.

If you pay by phone, make sure you are using Entergy’s authorized payment routes. Do not use phone numbers from random ads, search results, social media comments, or text messages unless you verify them through Entergy’s official website or your bill.

Payment Assistance and More Time to Pay

If you cannot pay your Entergy bill on time, contact Entergy before the account reaches disconnection status. Ask whether your account qualifies for a payment extension, deferred payment arrangement, level billing, local bill-assistance program, LIHEAP referral, or other assistance option available in your area.

Keep a copy of any confirmation number, payment arrangement terms, extension deadline, and payment amount. If you speak with a representative, write down the date, time, and details of the conversation.

Power Outages, Downed Lines, and Emergency Issues

For an outage, downed line, wire on a tree, smoke, fire, or other electrical emergency, call Entergy outage and emergency reporting at 1-800-968-8243. You can also report many outages online, through the Entergy app, or by texting OUT to 36778 if you are enrolled.

Safety warning: Never touch a downed wire or anything it is touching. Stay far away from wires, poles, trees, fences, puddles, vehicles, and debris near a suspected energized line. Call 911 if there is immediate danger, fire, injury, or a public safety risk.

Start, Stop, or Move Entergy Service

Customers can start, stop, or move service through myEntergy or by calling Entergy customer service. If you are moving, write down the requested start or stop date, service address, mailing address, deposit information, and confirmation number.

If you are a landlord, tenant, property manager, or business customer, confirm whose name should be on the account and whether any documentation, inspection, permit, or deposit is required before service can be started or transferred.

myEntergy Login and Account Access Help

If you cannot sign in to myEntergy, try the password reset or account recovery option first. If you still cannot access the account, call 1-800-368-3749 during residential customer service hours. Have the account number, service address, phone number, and email address ready.

Do not share your myEntergy password, account recovery codes, payment details, or full account number in public comments, social media messages, or emails from unknown senders.

Entergy Scam and Fraud Warnings

Utility scams are common, especially after storms, outages, shutoff notices, and high-bill periods. Entergy warns customers to be cautious of imposters who demand immediate payment, threaten disconnection, spoof caller ID, send fake payment links, or ask for unusual payment methods.

Entergy does not ask customers to pay with gift cards, prepaid cards, cryptocurrency, Cash App, Venmo, Zelle, or similar peer-to-peer payment apps.
Do not trust caller ID by itself. Scammers can fake company names and phone numbers.
Do not click payment links from unexpected texts, emails, or social media messages.

Only pay through Entergy’s official website, authorized payment options, or the payment instructions shown on your bill.
If a call sounds suspicious, hang up and call Entergy directly at 1-800-368-3749.
If someone claiming to be from Entergy comes to your door, ask for identification and verify the visit with Entergy before allowing access.

How to Escalate an Entergy Complaint

If your Entergy issue is not resolved during the first contact, ask for a case number and request escalation to a supervisor or specialist team. Keep a written record of call dates, representative names if provided, case numbers, outage reports, payment confirmations, promised callbacks, and any documents you submitted.

For unresolved regulated utility complaints, you may also need to contact the appropriate state or local utility regulator for your service area. Entergy operates through different companies in Arkansas, Louisiana, Mississippi, New Orleans, and Texas, so the correct complaint agency can depend on where your service address is located.

Entergy Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published Entergy reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Entergy customer service experience below.

When leaving a review, describe the issue, the support route you used, how long it took to reach help, whether Entergy resolved the problem, and what other customers should know. Do not post private account information, service addresses, payment details, outage locations tied to a private residence, medical details, or phone numbers.

Related Utility Customer Service Pages

Entergy Customer Service FAQs

What is the Entergy customer service phone number?

The main Entergy residential customer service phone number is 1-800-368-3749, also written as 1-800-ENTERGY.

What number do I call for an Entergy power outage?

For a power outage, downed line, smoke, fire, or electrical emergency, call 1-800-968-8243, also written as 1-800-9OUTAGE.

Is Entergy customer service available 24/7?

Entergy outage and emergency reporting is available 24/7. Residential customer service representatives are generally available Monday through Friday, 7 a.m. to 7 p.m., excluding holidays. Automated and online self-service options may be available outside live representative hours.

What is the Entergy business customer service number?

Business customers can call 1-877-387-2499, also written as 1-877-ETR-BIZZ.

How do I report an Entergy scam?

If you suspect a scam, end the communication and call Entergy directly at 1-800-368-3749. Do not use payment links, phone numbers, or instructions from suspicious calls, texts, emails, or search ads.

How do I start, stop, or move Entergy service?

Use myEntergy to start, stop, or move service, or call Entergy customer service if you need help with the request. Save your confirmation number and verify the effective date.

Page Update Note

This Entergy customer service page was updated on June 25, 2026, to reflect current outage and emergency reporting, the Entergy customer service phone number, residential and business support hours, billing and payment routes, scam warnings, and review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Entergy or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For urgent outage, safety, billing, shutoff, or account-specific matters, always verify details directly with Entergy.

Share Your Entergy Customer Service Experience

Have you contacted Entergy about an outage, billing issue, payment problem, high bill, shutoff notice, start/stop service request, myEntergy login issue, streetlight problem, business account, or scam concern? Share your experience below to help other customers.

Privacy reminder: Do not post your Entergy account number, service address, phone number, email address, payment information, shutoff notice, medical information, outage location tied to a private residence, or any other private information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, or entergy.com. This page is for informational and consumer-review purposes only. Phone numbers, support hours, billing policies, outage procedures, payment options, assistance programs, and website links can change. Always confirm important details directly with Entergy before taking action.

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