Dominion Energy Customer Service: Outage Number, Billing & Support

Eric Strand

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Need help with your Dominion Energy account, bill, payment, outage, emergency report, or service transfer? This guide explains how to reach the correct Dominion Energy customer service phone number and where to go for billing support, outage reporting, emergency issues, scam concerns, and account help.

Some customers still search for Dominion Virginia Power, Dominion Power, Virginia Power, or Dominion Energy Virginia. The current public brand is Dominion Energy, but this page includes the older Dominion Virginia Power wording so customers can find the correct outage number, emergency number, customer service route, and billing support.

Dominion Energy provides electric service in Virginia, North Carolina, and South Carolina, and natural gas service in South Carolina. Because phone numbers and support options vary by state and issue type, use the routing below before calling.

Dominion Energy contact information reviewed and updated on July 4, 2026.

Dominion Energy Customer Service Phone Numbers

Emergency note: If you see a downed line, sparking wire, smell gas, or believe there is an immediate safety risk, stay away from the area and call 911 when appropriate. Do not report emergencies through social media, email, reviews, or this website.

Quick Directory: Dominion Energy Outage Number and Emergency Reporting

  • Dominion Energy outage number: 1-866-366-4357 for Virginia and North Carolina electric customers.
  • Dominion Energy outage report: Report an outage online, through the Dominion Energy mobile app, or by calling the outage number for your state.
  • Dominion Energy report power outage: Virginia and North Carolina customers can call 1-866-366-4357.
  • Dominion report an outage: Use Dominion Energy’s official outage tools, mobile app, or phone system.
  • Report outage Dominion: Use the official outage map or call 1-866-366-4357 for Virginia and North Carolina.
  • Report power outage Dominion: Call 1-866-366-4357 if you cannot report online or if you need to report a hazardous condition.
  • Virginia Power outage number: Customers using the older Virginia Power name should use Dominion Energy’s Virginia outage number, 1-866-366-4357.
  • Virginia Power emergency number: For downed power lines, sparking wires, or dangerous electrical conditions in Dominion Energy Virginia service territory, call 1-866-366-4357 and call 911 when there is immediate danger.

Dominion Power 24-Hour Customer Service and Live Chat

Many customers search for Dominion Power 24-hour customer service live chat. Dominion Energy provides online account tools, outage reporting, the mobile app, and telephone support, but the main live customer-service hours may differ from outage and emergency reporting.

For urgent outages, downed power lines, or safety issues, do not wait for live chat. Use the official outage or emergency number for your state and call 911 when there is immediate danger.

Choose the Correct Dominion Energy Support Route

For Billing, Payments, and Account Questions

Call the Dominion Energy customer service phone number for your state if you need help with your bill, payment posting, account balance, payment plan, late notice, service status, or online account access. Virginia and North Carolina customers can call 1-866-366-4357. South Carolina customers can call 1-800-251-7234.

For Outages or Downed Power Lines

Report a power outage through Dominion Energy’s outage tools, mobile app, or phone system. If you see a downed line, stay at least 30 feet away and call the emergency number for your state. Virginia and North Carolina customers should call 1-866-366-4357. South Carolina customers should call 1-888-333-4465 for downed or sparking lines.

For South Carolina Gas Leaks

If you are a Dominion Energy South Carolina natural gas customer and smell gas or suspect a leak, leave the area immediately and call 1-800-815-0083. In dangerous situations, also call 911.

For Starting, Stopping, or Moving Service

Dominion Energy allows many start, stop, move, and reconnect requests to be handled online. If your move is time-sensitive, your account is on hold, or you need help with a service transfer, call the customer service number for your state.

For Payment Plans or Help Paying a Bill

If you are behind on a Dominion Energy bill, ask about due-date extensions, payment arrangements, EnergyShare, state assistance programs, and other available bill-help options. Customers should contact Dominion before the account reaches a shutoff stage whenever possible.

Information To Have Ready Before Calling Dominion Energy

  • Your Dominion Energy account number
  • The service address connected to the account
  • Your phone number and email address on file
  • The amount and date of any payment in question
  • Confirmation number for online or phone payments
  • Photos or notes if reporting a meter, outage, downed line, or property issue
  • Move-in or move-out date for start, stop, or transfer requests
  • Any shutoff notice, payment arrangement notice, or collection notice
  • Names, dates, and reference numbers from prior calls

Common Reasons Customers Contact Dominion Energy

  • Reporting a power outage
  • Checking restoration status
  • Questioning a high electric or gas bill
  • Making a payment by phone
  • Setting up a payment plan
  • Starting, stopping, or moving service
  • Updating account contact information
  • Reporting payment not posted
  • Requesting help after a disconnect notice
  • Reporting a streetlight issue
  • Reporting suspected utility scams
  • Handling landlord, tenant, or property-manager service issues

Billing and Payment Help

If your Dominion Energy bill looks higher than expected, review your usage history, billing period, rate details, weather changes, appliance usage, and any past-due balance. If you recently moved, confirm that your old account was closed or transferred correctly and that your new service address is active under the right account.

For payment questions, keep your confirmation number and payment method details available. Dominion Energy may offer online payments, guest payments, mailed payments, in-person payments at authorized payment locations, bank payments, autopay, and phone payments depending on your state and account type.

If a payment was made through an unfamiliar website, a third-party link, or a caller who pressured you to pay immediately, contact Dominion Energy directly using the official customer service phone number and also contact your bank or card issuer.

Outage Reporting and Restoration Questions

For a power outage, use Dominion Energy’s outage map, mobile app, or phone system to report the outage and check restoration status. During storms, restoration times can change as crews assess damage, prioritize hazards, and repair equipment.

Do not assume a downed wire is safe. Stay away from downed lines, keep pets and children away, avoid standing water near electrical equipment, and report the location as clearly as possible.

Before Reporting a Dominion Energy Outage

  • Check whether nearby homes or businesses also lost power
  • Check the breaker panel if it is safe to do so
  • Look for damaged poles, wires, transformers, trees, or equipment from a safe distance
  • Use the outage map, mobile app, or phone system
  • Report downed lines immediately by phone
  • Save any outage confirmation or reference number

If Dominion Says Power Was Restored But You Are Still Out

Report the outage again and explain that nearby service may have been restored but your property is still affected. The problem may involve an individual service line, meter, transformer, customer-owned equipment, or another issue that needs follow-up.

Dominion Energy Scam and Fraud Warnings

Utility scams often involve callers, texts, emails, or door-to-door visitors claiming your power will be disconnected unless you pay immediately. Dominion Energy warns customers to verify suspicious calls or messages by logging into their account or calling the official customer service number.

Watch for these warning signs:

  • A caller demands immediate payment to avoid shutoff
  • You are told to buy a gift card, prepaid card, money order, or cryptocurrency
  • The caller asks for your full Social Security number, bank login, or card number
  • A text or email sends you to a suspicious payment link
  • A visitor asks for an in-person payment at your home or business
  • The caller ID appears to be Dominion Energy, but the caller pressures or threatens you

If you suspect a scam, hang up and call Dominion Energy directly. You can also report suspicious utility calls, texts, or emails through Dominion Energy’s scam-reporting resources and to the Federal Trade Commission.

How To Escalate a Dominion Energy Customer Service Issue

If your first call does not resolve the issue, take these steps:

  1. Ask the representative for a case number or reference number.
  2. Write down the date, time, and name or ID of the person you spoke with.
  3. Request a supervisor if the issue involves a pending disconnect, incorrect service transfer, missing payment, safety concern, or repeated billing error.
  4. Use Dominion Energy’s online customer relations or account-support forms for non-emergency unresolved issues.
  5. For regulated utility complaints that remain unresolved, contact your state utility commission or consumer protection office.
  6. Leave a factual review on CustomerServiceNumbers.com explaining what happened, when you called, and whether the issue was resolved.

Dominion Energy Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows 4 live reviews for Dominion Energy with a 3.0 out of 5 rating. Because the review set is small, older, and includes at least one review that appears unrelated to Dominion Energy customer service, there is not enough current CSN feedback to make a broad claim about today’s Dominion Energy customer-service trend.

The live CSN feedback that appears relevant mentions topics such as power outage reporting, online payment trouble, and general Dominion Power customer-service questions. If you recently contacted Dominion Energy, your review can help other customers understand whether phone support, outage help, payment assistance, or account service was useful.

Dominion Energy FAQ

What is the Dominion Energy customer service phone number for Virginia?

The Dominion Energy customer service phone number for Virginia is 1-866-366-4357. Use this number for account help, billing questions, payments, outage reporting, and downed power line reporting in Virginia.

What is the Dominion Energy customer service phone number for North Carolina?

North Carolina Dominion Energy customers can call 1-866-366-4357 for customer service and outage-related help.

What is the Dominion Energy customer service phone number for South Carolina?

South Carolina customers can call Dominion Energy customer support at 1-800-251-7234. For South Carolina downed or sparking lines, call 1-888-333-4465. For South Carolina gas leaks, call 1-800-815-0083.

What is the Dominion Energy outage number?

For Virginia and North Carolina electric customers, the Dominion Energy outage number is 1-866-366-4357. South Carolina electric customers should use the South Carolina outage and emergency routing listed by Dominion Energy.

How do I report a Dominion Energy outage?

You can report an outage through Dominion Energy’s official outage tools, the Dominion Energy mobile app, or by calling the correct outage number for your state. If there is a downed line or immediate hazard, stay away and call the emergency number for your area.

How do I report a Dominion Energy power outage in Virginia?

Virginia customers can report a power outage online, through the mobile app, or by calling 1-866-366-4357.

What is the Virginia Power outage number?

Customers who still search for Virginia Power should use Dominion Energy’s Virginia outage number, 1-866-366-4357.

What is the Virginia Power emergency number?

For downed power lines, sparking wires, or dangerous electrical conditions in Dominion Energy Virginia service territory, call 1-866-366-4357. Call 911 first when there is immediate danger, fire, injury, or a public safety hazard.

Can I pay my Dominion Energy bill by phone?

Virginia customers can make a phone payment by calling 1-866-366-4357. Have your account number ready. Fees and payment limits may vary based on customer type and payment method.

Does Dominion Energy have 24-hour customer service live chat?

Dominion Energy offers online account tools, outage tools, a mobile app, and phone support, but urgent outage or emergency issues should be reported by phone or through official outage tools. Do not rely on live chat for downed lines, sparking wires, gas leaks, or immediate safety concerns.

Does CustomerServiceNumbers.com provide Dominion Energy support?

No. CustomerServiceNumbers.com is not affiliated with Dominion Energy and cannot access your utility account, restore service, process payments, or report outages on your behalf. This page provides contact information, review space, and consumer guidance.

Related Customer Service Resources

Page Update Note

This Dominion Energy customer service page was updated on July 4, 2026, to better explain Dominion Energy outage numbers, Virginia Power emergency searches, power outage reporting, billing support, live-chat expectations, scam warnings, related utility links, and CSN review status.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, complaint trends, and issue-routing guidance so customers can more easily reach the right department.

For utility companies like Dominion Energy, CSN focuses on practical support topics such as billing, outages, payment arrangements, scam warnings, corporate contacts, and customer-service experiences shared by real users.

Share Your Dominion Energy Customer Service Experience

Have you contacted Dominion Energy about a bill, outage, payment plan, service transfer, scam call, emergency report, or customer support issue? Share your review below. Include the state you contacted, the phone number or support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full account number, Social Security number, payment card number, address, or personal contact details.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Dominion Energy, Inc. This page is for informational, review, and complaint purposes only. Phone numbers, support hours, payment options, fees, outage tools, and company policies can change. For account-specific help, outage reporting, emergency service, or payments, contact Dominion Energy directly through its official website or the correct customer service phone number for your state.

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Tree Service Left Debris on Vaiden’s Pond Road, Lanexa VA – Need Company Contact

March 11, 2018

I’m looking for the tree service that trimmed trees and bushes along Vaiden’s Pond Road and Vaiden’s Court in Lanexa, VA 23089. The trucks were labeled something like “Aslop” or “Ahlpol,” but I can’t find a company by that name.

They cut the branches but didn’t mulch or remove the debris. We maintain these roads and mow in the summer, but the leftover limbs are making it impossible.

I’d like this company to come back and clean up their mess. Can anyone help me identify and contact them?

Avatar for Karin C
Karin C

Response from

To track down and contact the tree service that worked on Vaiden’s Pond Road and Vaiden’s Court, try these steps:

Check Local Permits and Records

Contact James City County’s Development Management Department (Permits Office). Tree‐work often requires permits, and they’ll have the company name on file.

Ask Your HOA or Neighborhood Association

If your area has an HOA or civic group, they may have records of who was hired or dues paid for landscaping services.

Post on Local Community Forums

Share a photo of the truck logo (or spelling variation) on Nextdoor, Facebook Community groups, or the county bulletin. Neighbors or the crew themselves might respond.

Drive the Route During Work Hours

If the crew returns, knock on the truck window and get their company details directly—name, phone number, or website.

Contact Nearby Tree Care Businesses

Call reputable local arborists and explain the situation. They often know who’s actively working in the area and can point you to the right company.

Once you have the correct company name and contact, request they return promptly to remove the debris. If they don’t, you can cite the original permit or service agreement when pressing the matter.

Dominion Energy Maintenance Issue

December 21, 2015

Dominion Energy, I have asked Dominion Energy to visit my home several times to repair the result of sloppy maintenance conducted a while back. Who or what left the meter hanging and leaving a large gap between my siding and meter (caulking and mounting screws were removed) causing water from rain to entering and collect behind the siding. This is a dangerous way to leave the electric meter and could result in a fire. If my home burns down because of the way Dominion Power’s serviceman left the meter in this condition, at least, my insurance provider and attorneys will know just who to contact. I don’t expect this comment to be approved by the so-called “webmaster”.

Avatar for Leslie
Leslie

Power is out at dunlap creek rd just went off

July 28, 2014

Power is out at dunlap creek rd just went off

Avatar for Thomas
Thomas

Dominion Power Customer Service

June 15, 2014

Wow. With all the unkind comments. Is there anyone out there, beside the fellow who spent thousands of $ to insulate his home, have a favorable comment. I am a new customer about to secure electricity with yours truly. Liz

Avatar for Liz
Liz

Dominion Virginia Power Customer Service

May 12, 2014

Payment on line is not working.

Avatar for lamont C
lamont C

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