Need help with your Dominion Energy account, bill, payment, outage, or service transfer? This guide explains how to reach the correct Dominion Energy customer service phone number and where to go for billing support, outage reporting, emergency issues, scam concerns, and account help.
Dominion Energy provides electric service in Virginia, North Carolina, and South Carolina, and natural gas service in South Carolina. Because phone numbers and support options vary by state and issue type, use the routing below before calling.
Dominion Energy Customer Service Phone Numbers
- Virginia Customer Service: 1-866-366-4357
- North Carolina Customer Service: 1-866-366-4357
- South Carolina Customer Support: 1-800-251-7234
- Virginia / North Carolina Downed Power Lines: 1-866-366-4357
- South Carolina Downed or Sparking Lines: 1-888-333-4465
- South Carolina Gas Leaks: 1-800-815-0083
- Virginia Payment by Phone: 1-866-366-4357
- Corporate Office Phone: 1-804-819-2000
- Corporate Office Address: Dominion Energy, 120 Tredegar Street, Richmond, VA 23219
- Official Website: DominionEnergy.com
Emergency note: If you see a downed line, sparking wire, smell gas, or believe there is an immediate safety risk, stay away from the area and call 911 when appropriate. Do not report emergencies through social media, email, or this website.
Choose the Correct Dominion Energy Support Route
For Billing, Payments, and Account Questions
Call the Dominion Energy customer service phone number for your state if you need help with your bill, payment posting, account balance, payment plan, late notice, service status, or online account access. Virginia and North Carolina customers can call 1-866-366-4357. South Carolina customers can call 1-800-251-7234.
For Outages or Downed Power Lines
Report a power outage through Dominion Energy’s outage tools, mobile app, or phone system. If you see a downed line, stay at least 30 feet away and call the emergency number for your state. Virginia and North Carolina customers should call 1-866-366-4357. South Carolina customers should call 1-888-333-4465 for downed or sparking lines.
For South Carolina Gas Leaks
If you are a Dominion Energy South Carolina natural gas customer and smell gas or suspect a leak, leave the area immediately and call 1-800-815-0083. In dangerous situations, also call 911.
For Starting, Stopping, or Moving Service
Dominion Energy allows many start, stop, move, and reconnect requests to be handled online. If your move is time-sensitive, your account is on hold, or you need help with a service transfer, call the customer service number for your state.
For Payment Plans or Help Paying a Bill
If you are behind on a Dominion Energy bill, ask about due-date extensions, payment arrangements, EnergyShare, state assistance programs, and other available bill-help options. Customers should contact Dominion before the account reaches a shutoff stage whenever possible.
Information To Have Ready Before Calling Dominion Energy
- Your Dominion Energy account number
- The service address connected to the account
- Your phone number and email address on file
- The amount and date of any payment in question
- Confirmation number for online or phone payments
- Photos or notes if reporting a meter, outage, downed line, or property issue
- Move-in or move-out date for start, stop, or transfer requests
- Any shutoff notice, payment arrangement notice, or collection notice
- Names, dates, and reference numbers from prior calls
Common Reasons Customers Contact Dominion Energy
- Reporting a power outage
- Checking restoration status
- Questioning a high electric or gas bill
- Making a payment by phone
- Setting up a payment plan
- Starting, stopping, or moving service
- Updating account contact information
- Reporting payment not posted
- Requesting help after a disconnect notice
- Reporting a streetlight issue
- Reporting suspected utility scams
- Handling landlord, tenant, or property-manager service issues
Billing and Payment Help
If your Dominion Energy bill looks higher than expected, review your usage history, billing period, rate details, weather changes, appliance usage, and any past-due balance. If you recently moved, confirm that your old account was closed or transferred correctly and that your new service address is active under the right account.
For payment questions, keep your confirmation number and payment method details available. Dominion Energy may offer online payments, guest payments, mailed payments, in-person payments at authorized payment locations, bank payments, autopay, and phone payments depending on your state and account type.
If a payment was made through an unfamiliar website, a third-party link, or a caller who pressured you to pay immediately, contact Dominion Energy directly using the official customer service phone number and also contact your bank or card issuer.
Outage Reporting and Restoration Questions
For a power outage, use Dominion Energy’s outage map, mobile app, or phone system to report the outage and check restoration status. During storms, restoration times can change as crews assess damage, prioritize hazards, and repair equipment.
Do not assume a downed wire is safe. Stay away from downed lines, keep pets and children away, avoid standing water near electrical equipment, and report the location as clearly as possible.
Dominion Energy Scam and Fraud Warnings
Utility scams often involve callers, texts, emails, or door-to-door visitors claiming your power will be disconnected unless you pay immediately. Dominion Energy warns customers to verify suspicious calls or messages by logging into their account or calling the official customer service number.
Watch for these warning signs:
- A caller demands immediate payment to avoid shutoff
- You are told to buy a gift card, prepaid card, money order, or cryptocurrency
- The caller asks for your full Social Security number, bank login, or card number
- A text or email sends you to a suspicious payment link
- A visitor asks for an in-person payment at your home or business
- The caller ID appears to be Dominion Energy, but the caller pressures or threatens you
If you suspect a scam, hang up and call Dominion Energy directly. You can also report suspicious utility calls, texts, or emails through Dominion Energy’s scam-reporting resources and to the Federal Trade Commission.
How To Escalate a Dominion Energy Customer Service Issue
If your first call does not resolve the issue, take these steps:
- Ask the representative for a case number or reference number.
- Write down the date, time, and name or ID of the person you spoke with.
- Request a supervisor if the issue involves a pending disconnect, incorrect service transfer, missing payment, safety concern, or repeated billing error.
- Use Dominion Energy’s online customer relations or account-support forms for non-emergency unresolved issues.
- For regulated utility complaints that remain unresolved, contact your state utility commission or consumer protection office.
- Leave a factual review on CustomerServiceNumbers.com explaining what happened, when you called, and whether the issue was resolved.
Dominion Energy Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 4 live reviews for Dominion Energy with a 3.0 out of 5 rating. Because the review set is small, older, and includes at least one review that appears unrelated to Dominion Energy customer service, there is not enough current CSN feedback to make a broad claim about today’s Dominion Energy customer-service trend.
The live CSN feedback that appears relevant mentions topics such as power outage reporting, online payment trouble, and general Dominion Power customer-service questions. If you recently contacted Dominion Energy, your review can help other customers understand whether phone support, outage help, payment assistance, or account service was useful.
Dominion Energy FAQ
What is the Dominion Energy customer service phone number for Virginia?
The Dominion Energy customer service phone number for Virginia is 1-866-366-4357. Use this number for account help, billing questions, payments, outage reporting, and downed power line reporting in Virginia.
What is the Dominion Energy customer service phone number for North Carolina?
North Carolina Dominion Energy customers can call 1-866-366-4357 for customer service and outage-related help.
What is the Dominion Energy customer service phone number for South Carolina?
South Carolina customers can call Dominion Energy customer support at 1-800-251-7234. For South Carolina downed or sparking lines, call 1-888-333-4465. For South Carolina gas leaks, call 1-800-815-0083.
Can I pay my Dominion Energy bill by phone?
Virginia customers can make a phone payment by calling 1-866-366-4357. Have your account number ready. Fees and payment limits may vary based on customer type and payment method.
How do I report a Dominion Energy outage?
You can report an outage through Dominion Energy’s official outage tools, the Dominion Energy mobile app, or by calling the correct outage number for your state. If there is a downed line or immediate hazard, stay away and call the emergency number for your area.
Does CustomerServiceNumbers.com provide Dominion Energy support?
No. CustomerServiceNumbers.com is not affiliated with Dominion Energy and cannot access your utility account, restore service, process payments, or report outages on your behalf. This page provides contact information, review space, and consumer guidance.
Related Customer Service Resources
- FPL Customer Service
- Duke Energy Customer Service
- ComEd Customer Service
- Dominion Energy Corporate Office Headquarters
- Find Corporate Office Contacts on CorporateOfficeHeadquarters.com
- Identify Unknown Utility or Payment Charges on ChargeOnMyCard.com
- Research Utility Scam Calls and Texts on ThinkItsAScam.com
- Read or Leave Consumer Reviews on ZeroStars.org
- Find More Customer Support Options on CSNDB.com
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, complaint trends, and issue-routing guidance so customers can more easily reach the right department.
For utility companies like Dominion Energy, CSN focuses on practical support topics such as billing, outages, payment arrangements, scam warnings, corporate contacts, and customer-service experiences shared by real users.
Share Your Dominion Energy Customer Service Experience
Have you contacted Dominion Energy about a bill, outage, payment plan, service transfer, scam call, or customer support issue? Share your review below. Include the state you contacted, the phone number or support route you used, what happened, and whether the issue was resolved.
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Disclaimer
CustomerServiceNumbers.com is not affiliated with Dominion Energy, Inc. This page is for informational, review, and complaint purposes only. Phone numbers, support hours, payment options, fees, outage tools, and company policies can change. For account-specific help, outage reporting, emergency service, or payments, contact Dominion Energy directly through its official website or the correct customer service phone number for your state.
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