Home
|
Blog
|
Empower Customer Service: Retirement Plans, Accounts & Complaints

Empower is a financial services company offering workplace retirement plan services, 401(k), 403(b), 457, IRA, rollover, investment account, wealth management, advisory, and plan sponsor services. Customers and plan participants may need Empower support for retirement account access, rollovers, distributions, beneficiary claims, account statements, login problems, investment elections, employer-sponsored plans, plan sponsor service, or complaints.

Empower support depends heavily on the type of account you have. A workplace retirement plan participant may need a different support path than an individual investor, plan sponsor, financial professional, beneficiary, or former employee with an old employer plan. For account-specific questions, use the phone number on your Empower statement, sign in to your account, or use the support path that matches your account type.

How to Contact Empower Customer Service

Workplace Retirement Plan Customer Support: 1-855-756-4738
Empower Contact Page: Empower Contact Us
Empower Login: Empower Login
Individual Investors: Sign in to your Empower account to contact your advisor or account team

Beneficiary Support Services: 1-866-442-3888
Empower Investor Services for New or Existing IRAs: 1-866-317-6586
Current Plan Sponsor – Corporate 401(k) Plans Under $50M: 1-877-694-4015
Current Plan Sponsor – Corporate 401(k) Plans Over $50M: 1-855-739-7154
Current Plan Sponsor – Government, Taft-Hartley, Healthcare, Education, or Faith Plans: 1-800-695-4952

Prospective Plan Sponsor – Core Markets: 1-877-630-4015
Prospective Plan Sponsor – Large Markets: 1-800-719-9914
Prospective Plan Sponsor – Government and Taft-Hartley: 1-855-468-4141
Financial Professionals New to Empower: 1-877-630-4015
Website: Empower.com
Corporate Headquarters: Empower, 8515 E. Orchard Road, Greenwood Village, CO 80111

Important Note About the Old 844-465-4455 Number

The old CSN post listed 1-844-465-4455. That number has appeared on certain Empower plan-transition pages, but Empower’s current public contact page lists 1-855-756-4738 as the main workplace retirement plan customer support number. If your employer plan, statement, transition notice, or secure account message lists a different Empower number, use the number provided for your specific plan.

Best Way to Reach Empower by Issue

Workplace Retirement Plans, 401(k), 403(b), and 457 Accounts

For workplace retirement plan questions, call 1-855-756-4738 or sign in to your Empower account. This support path is for questions involving 401(k), 403(b), 457, and similar employer-sponsored retirement plans. Have your employer name, plan name, account information, and any statement or notice ready.

Former Employer Retirement Plans

If you left a job and still have money in an old employer plan, sign in to Empower or call workplace retirement support. Ask about rollover options, distribution rules, account fees, required forms, address changes, and tax withholding. Do not move retirement funds without understanding taxes, penalties, investment risk, and plan rules.

IRAs and Rollover Accounts

For new or existing IRA questions, rollover IRA support, account access, transfers, or account setup issues, Empower lists Investor Services at 1-866-317-6586. Have your account number, prior plan details, transfer paperwork, and tax documents ready.

Individual Investors and Wealth Management

Individual investors using Empower investment or advisory services should sign in to their Empower account to contact their advisor or account team. Advisory, managed-account, and personal investor support may be different from workplace retirement plan support.

Login, Password, or Account Access Problems

If you cannot sign in, use Empower’s login help tools first. If you still cannot access your account, contact the support number for your account type. Be prepared to verify your identity. Do not send Social Security numbers, passwords, security answers, or full account numbers through regular email.

Beneficiary Claims

For beneficiary claims after an account holder has died, Empower lists Beneficiary Support Services at 1-866-442-3888. Have the account holder’s name, employer or plan name, date of death, death certificate information, beneficiary details, and any claim forms ready.

Distributions, Withdrawals, Rollovers, and Loans

For distributions, hardship withdrawals, plan loans, rollover requests, required minimum distributions, or withdrawal delays, contact Empower through your account or the plan-specific phone number. Your employer plan rules may control whether a withdrawal, loan, or rollover is available.

Plan Sponsor Support

Employers and plan sponsors should use the plan sponsor phone number that matches their plan type and size. Current corporate 401(k) plan sponsors under $50 million in assets can call 1-877-694-4015. Current corporate 401(k) plan sponsors over $50 million in assets can call 1-855-739-7154. Government, Taft-Hartley, healthcare, education, and faith plan sponsors can call 1-800-695-4952.

Financial Professionals

Financial professionals who already work with Empower should contact their Empower representative. Financial professionals new to Empower can call 1-877-630-4015.

What to Have Ready Before Contacting Empower

Your Empower username or account number, if available
Employer name or former employer name
Plan name, plan type, or plan sponsor name
Last four digits of the affected account, if available
Statement, notice, or transition letter from Empower
Transaction date, contribution amount, distribution amount, or transfer amount
Rollover, distribution, loan, or beneficiary claim paperwork
Tax form or statement year, if the issue involves tax documents

Case number, representative name, or prior call notes
Police report or identity theft report number if the issue involves suspected fraud
Your requested resolution, such as account access, distribution status, rollover correction, beneficiary claim review, statement correction, fee explanation, or written response

Common Empower Customer Service Issues

Empower customers and participants may contact support for help with:

401(k), 403(b), or 457 account access
Retirement plan login problems
Former employer plan questions
Rollovers and IRA transfers
Distributions and withdrawal delays
Hardship withdrawals or plan loans
Beneficiary claims
Investment election changes
Contribution or payroll deduction questions
Required minimum distributions
Tax forms and statements
Account fees or plan fees
Advisor or managed-account questions
Plan sponsor service issues
Security concerns or suspected unauthorized activity

Empower Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for Empower. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize an Empower review trend.

If you have contacted Empower about a workplace retirement plan, IRA, rollover, account access issue, beneficiary claim, distribution, tax form, investment election, advisor, plan sponsor issue, or complaint, you can leave a review below to help other customers understand what worked and what did not.

Empower Retirement Account Tips

Use the phone number on your Empower statement if it differs from the general public contact number.

Confirm whether your issue belongs to Empower, your employer, your former employer, the plan sponsor, or the plan administrator.
Save copies of rollover, distribution, loan, hardship, and beneficiary claim forms.
Ask whether forms need a signature, notarization, spousal consent, employer approval, or plan sponsor approval.

Keep screenshots of online requests, confirmation numbers, and secure-message replies.
Before taking a distribution, ask about potential taxes, penalties, withholding, and plan restrictions.
For time-sensitive transactions, ask for processing timelines and what could delay the request.

Empower Fraud and Account Safety Tips

Use Empower.com, the official Empower app, or phone numbers from your statement or Empower’s official contact page.
Do not share your username, password, one-time passcode, Social Security number, or full account number with someone who contacts you unexpectedly.
Be cautious of fake retirement-account calls, rollover scams, and investment offers promising guaranteed returns.

Do not grant remote access to your computer unless you initiated contact through an official Empower support channel.
Review account statements, contribution activity, investment elections, and beneficiary information regularly.
If you suspect unauthorized activity, contact Empower immediately and document the date and time you reported it.

How to Escalate an Empower Complaint

Start with the Empower support path that matches your account type: workplace retirement, IRA, individual investor, plan sponsor, or beneficiary claim.
Ask for a case number, service request number, or written confirmation when appropriate.
For workplace plans, ask whether the issue is controlled by Empower, your employer, your former employer, the plan sponsor, or the plan administrator.

For rollover, distribution, or beneficiary issues, keep copies of all forms, dates submitted, confirmations, and follow-up messages.
For account access or security concerns, document suspicious activity, login alerts, device issues, and any steps taken to secure the account.
If the issue remains unresolved, ask Empower for its formal complaint or escalation process.

For retirement plan issues, you may also need to contact the employer plan sponsor, plan administrator, or benefits department.
For investment, brokerage, or advisory complaints that remain unresolved, consider contacting the appropriate regulator, such as FINRA, the SEC, the Department of Labor, or your state securities regulator depending on the account type and issue.

Empower Compared with Other Retirement and Investment Providers

Empower competes with retirement, brokerage, advisory, and workplace plan providers such as Fidelity, Vanguard, Charles Schwab, TIAA, Principal, Voya, John Hancock, Prudential, and Transamerica. Customers often compare these providers based on plan access, retirement tools, rollover support, fees, investment choices, account service, advisor access, tax forms, online account tools, and complaint resolution.

This Empower page is focused on Empower financial services and retirement accounts. It is not meant to compare Empower with cash-advance or banking apps such as Cash App, Dave, or BankMobile, which are different types of financial services.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Empower Customer Service

What is Empower’s customer service phone number?

Empower’s public contact page lists workplace retirement plan customer support at 1-855-756-4738. If your statement, employer plan site, or transition letter lists a different phone number, use the number assigned to your specific plan.

Is 1-844-465-4455 still Empower customer service?

The number 1-844-465-4455 has appeared on some Empower plan-transition pages, but it is not the main number shown on Empower’s current public contact page. Use the phone number on your statement or plan notice when available.

How do I contact Empower about a 401(k)?

For workplace retirement plans such as a 401(k), 403(b), or 457 account, call 1-855-756-4738 or sign in to your Empower account. Have your employer name and plan details ready.

How do I contact Empower about an IRA?

For new or existing IRAs, Empower lists Investor Services at 1-866-317-6586.

How do I contact Empower about a beneficiary claim?

For beneficiary claim support, call 1-866-442-3888. Have the account holder’s details, plan information, and claim documents ready.

Where is Empower headquartered?

Empower’s corporate headquarters is located at 8515 E. Orchard Road, Greenwood Village, CO 80111.

Who should plan sponsors call at Empower?

Current plan sponsors should use the phone number that matches their plan type and size. Corporate 401(k) plans under $50 million in assets can call 1-877-694-4015, corporate 401(k) plans over $50 million can call 1-855-739-7154, and government, Taft-Hartley, healthcare, education, or faith plans can call 1-800-695-4952.

Is CustomerServiceNumbers.com affiliated with Empower?

No. CustomerServiceNumbers.com is not affiliated with Empower, Empower Annuity Insurance Company of America, Empower Retirement, Empower Personal Wealth, Great-West Lifeco, FINRA, the SEC, the Department of Labor, or any related company or regulator. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Empower customers find the correct support path for workplace retirement plans, IRAs, rollovers, investment accounts, beneficiary claims, plan sponsor support, account access, and complaints.

Share Your Empower Customer Service Experience

Have you contacted Empower about a 401(k), 403(b), IRA, rollover, distribution, beneficiary claim, account login, tax form, investment election, advisor, plan sponsor issue, or complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Empower, Empower Annuity Insurance Company of America, Empower Retirement, Empower Personal Wealth, Great-West Lifeco, FINRA, the SEC, the Department of Labor, or any related company or regulator. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not financial, investment, legal, tax, or retirement-planning advice.

Share 0

Post 0