Need help with a Chewy order, Autoship, return, refund, prescription, pet pharmacy question, shipping issue, or account problem? This guide explains how to reach the Chewy customer service phone number and how to choose the right support route for your issue.
Chewy is an online pet retailer offering pet food, supplies, treats, toys, pharmacy items, veterinary diets, Autoship subscriptions, pet health products, and delivery service. Because some issues involve regular customer care while others involve Chewy Pharmacy, use the contact options below before calling.
Chewy Customer Service Phone Numbers
- Chewy Customer Care: 1-800-672-4399
- Chewy Customer Service Hours: 24/7 phone and chat support
- Chewy Pharmacy: 1-877-977-3879
- Chewy Pharmacy Email: rx@chewy.com
- Chewy Pharmacy Hours: 24/7, 365 days a year
- Online Chat: Available through Chewy’s Help Center
- Boston Corporate Headquarters: Chewy, Inc., 343 Congress St., Boston, MA
- Plantation Corporate Headquarters: Chewy, Inc., 7700 W Sunrise Blvd., Plantation, FL 33322
- Official Website: Chewy.com
- Official Help Center: Chewy Customer Care
Choose the Correct Chewy Support Route
For Orders, Shipping, and Delivery Problems
Call Chewy Customer Care at 1-800-672-4399 or use live chat if you need help with an order, missing package, damaged item, wrong item, delayed shipment, tracking problem, or delivery address issue. Have your order number and tracking number ready.
For Returns and Refunds
Use Chewy Customer Care for return eligibility, refund status, damaged products, incorrect items, duplicate orders, or items that arrived late. Chewy may ask for your order number, product details, photos of the issue, or the email address on the account.
For Autoship Questions
If you need to change an Autoship date, cancel an Autoship, update payment information, add or remove products, change delivery frequency, or review pricing, log into your Chewy account or contact customer service. Autoship changes should be made before the order begins processing.
For Chewy Pharmacy and Prescription Orders
For pet prescriptions, veterinary diets, medication questions, prescription approval, pharmacy shipping, or pharmacist help, call Chewy Pharmacy at 1-877-977-3879 or email rx@chewy.com. Prescription orders may require authorization from your veterinarian before shipping.
For Account, Login, and Payment Issues
Contact Chewy if you cannot sign in, need to reset your password, update your email, change your payment method, fix a billing issue, remove an old address, or review a charge connected to your Chewy account.
For Chewy Vet Care or Pet Health Questions
Chewy offers several pet health services, including pharmacy support, veterinary diet ordering, and Chewy Vet Care in select areas. For medical emergencies, contact your local veterinarian or emergency animal hospital. Chewy customer support is not a replacement for emergency veterinary care.
Information To Have Ready Before Contacting Chewy
- Your Chewy account email address
- Your order number
- Tracking number, if available
- Name of the product or medication
- Photos of damaged, incorrect, or missing items if relevant
- Payment date and last four digits of the card used
- Autoship name, delivery date, or subscription details
- Your pet’s name for pharmacy or prescription questions
- Your veterinarian’s name and phone number for prescription orders
- Prescription number, if you are calling about a refill
- Any prior case number, chat transcript, or email from Chewy
Common Reasons Customers Contact Chewy
- Checking order status
- Reporting a missing or delayed package
- Reporting a damaged item
- Returning or exchanging a product
- Requesting a refund
- Changing or canceling an Autoship order
- Updating a payment method
- Fixing account login problems
- Getting help with pet prescriptions
- Checking vet authorization status
- Ordering veterinary diets
- Contacting Chewy Pharmacy
- Reporting an unauthorized charge
- Asking about Chewy gift cards, promotions, or credits
Chewy Orders, Shipping, and Delivery Help
If your Chewy order is late, missing, damaged, or shows delivered but cannot be found, check the tracking details first. Look for delivery photos, carrier notes, package location, and whether the shipment was split into multiple boxes.
If the tracking information does not resolve the issue, contact Chewy Customer Care at 1-800-672-4399. Provide the order number, tracking number, delivery address, and a short explanation of what happened.
Chewy Autoship Help
Autoship can be useful for recurring pet food, litter, treats, supplements, and supplies, but it is important to review upcoming shipment dates and product pricing before the order processes. If you need to cancel or change an Autoship, log into your Chewy account as soon as possible.
Contact Chewy support if an Autoship order processed unexpectedly, shipped to the wrong address, used an old payment method, included the wrong product, or needs to be reviewed for a possible return or refund.
Chewy Pharmacy and Prescription Help
Chewy Pharmacy handles prescription medications, prescription refills, veterinary diet authorization, compounded medications, and pharmacist questions. Some prescriptions require Chewy to contact your veterinarian for approval before the order can ship.
If your prescription order is delayed, confirm that your veterinarian has responded to Chewy’s authorization request. You may also ask your veterinarian to send the prescription or contact Chewy Pharmacy directly. For pharmacy help, call 1-877-977-3879.
Chewy Scam and Fraud Warnings
Be careful with emails, texts, social media messages, or phone calls claiming to be from Chewy. Scammers may use fake delivery notices, fake refund forms, fake job offers, fake coupon links, or fake order alerts to steal account logins or payment information.
Watch for these warning signs:
- A message asks for your Chewy password or payment card number through an unfamiliar link
- A caller claims you must pay a fee to release a Chewy package
- A fake email says your Autoship or order is canceled unless you act immediately
- A social media account asks for private account or payment details
- A refund message asks you to download software or give remote access
- A website looks like Chewy but uses a misspelled or unfamiliar domain
If you suspect fraud, contact Chewy directly through its official website, app, chat, or customer service phone number. If payment information was exposed, contact your bank or card issuer right away.
How To Escalate a Chewy Customer Service Issue
If your first contact with Chewy does not resolve the issue, take these steps:
- Save the chat transcript, email, or call notes.
- Ask for a case number or reference number.
- Take photos of damaged, incorrect, or missing items when possible.
- Keep tracking numbers, order confirmations, and refund emails.
- For prescription issues, confirm whether Chewy is waiting on your veterinarian.
- For Autoship problems, document the renewal date, shipment date, and cancellation or change request.
- For billing disputes, keep screenshots of charges, credits, refunds, and order history.
- Leave a factual review on CustomerServiceNumbers.com to help other customers understand your experience.
Chewy Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has zero live reviews for Chewy. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Chewy customer-service trend.
If you have contacted Chewy customer service, your review can help other customers understand what to expect when calling the Chewy customer service phone number or using chat for order help, Autoship changes, returns, refunds, pharmacy questions, shipping problems, or account support.
Chewy FAQ
What is the Chewy customer service phone number?
The Chewy customer service phone number is 1-800-672-4399. Chewy lists phone and chat support as available 24/7.
What is the Chewy Pharmacy phone number?
The Chewy Pharmacy phone number is 1-877-977-3879. Chewy Pharmacy also lists email support at rx@chewy.com.
Can Chewy help with prescription pet medications?
Yes. Chewy Pharmacy can help with prescription pet medications, veterinary diets, refill questions, pharmacist questions, and vet authorization status. Some prescriptions require approval from your veterinarian before shipping.
How do I contact Chewy about an Autoship order?
You can manage many Autoship changes through your Chewy account. If an Autoship already processed or shipped, call Chewy Customer Care at 1-800-672-4399 or use live chat.
How do I report a missing or damaged Chewy order?
Check your tracking information first, then contact Chewy with your order number, tracking number, delivery address, and photos if the item arrived damaged or incorrect.
Does CustomerServiceNumbers.com provide Chewy support?
No. CustomerServiceNumbers.com is not affiliated with Chewy and cannot access your Chewy account, process refunds, change Autoship orders, approve prescriptions, or replace shipments. This page provides contact information, customer guidance, and a place to share reviews.
Related Customer Service Resources
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- Research Delivery, Refund, and Retail Scam Messages on ThinkItsAScam.com
- Read or Leave Consumer Reviews on ZeroStars.org
- Find More Customer Support Options on CSNDB.com
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.
For retailers like Chewy, CSN focuses on common customer issues such as order problems, shipping delays, Autoship changes, returns, refunds, pharmacy questions, prescription authorization, scam warnings, and customer-service experiences shared by real users.
Share Your Chewy Customer Service Experience
Have you contacted Chewy about an order, shipment, Autoship, refund, return, prescription, veterinary diet, pharmacy question, or account issue? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.
Please do not post private information such as your full account login, payment card number, address, pet prescription details, veterinarian records, tracking number, or personal contact information.
Disclaimer
CustomerServiceNumbers.com is not affiliated with Chewy, Inc. This page is for informational, review, and complaint purposes only. Phone numbers, support hours, pharmacy policies, return rules, refund options, delivery timelines, and company policies can change. For account-specific help, orders, Autoship, prescriptions, payments, refunds, or pharmacy support, contact Chewy directly through its official website, app, chat, or customer service phone number.
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