Home
|
Blog
|
Petco Customer Service, Phone Number & Complaints

Before contacting Petco customer service, decide whether your issue involves an online order, a return, Autoship, Petco Perks, Vital Care, grooming, training, Vetco, a prescription product, a store visit, or a broader complaint. Petco uses different support paths for shopping, services, appointments, rewards, veterinary care, and corporate concerns.

Petco Customer Service Phone Number and Support

Use the contact options below for Petco customer service, order support, returns, Petco Perks, Vital Care, Vetco, and corporate contact information.

Petco General Customer Service: 1-877-738-6742
Petco Perks: 1-877-738-6742, option 4
Petco Perks Premier: 1-858-657-2035
Vetco Mobile Services: 1-877-838-7468
Petco National Support Center: 1-858-453-7845
Corporate Address: Petco National Support Center, 10850 Via Frontera, San Diego, CA 92127

Official Contact Page: Petco Contact Us
Order Lookup: Track a Petco order
Returns: Petco returns
Store Locator: Find a Petco store
Official Website: Petco.com

Choose the Correct Petco Support Route

Petco customer service can involve online order support, local store management, grooming or training staff, Vetco, Petco Perks, Autoship, or corporate support. Choosing the right route can help you avoid being transferred.

Online order, shipping, or refund issue: Use Petco order lookup or call 1-877-738-6742.
Return request: Use Petco’s return tools and have your order number ready.

Autoship problem: Sign in to your Petco account to manage Autoship, then contact customer service if the order, cancellation, payment, or delivery issue remains unresolved.
Petco Perks or rewards issue: Call 1-877-738-6742, option 4.
Petco Perks Premier or Vital Care issue: Call 1-858-657-2035 for Premier support.
Vetco Mobile Services: Call 1-877-838-7468.
Vetco Total Care hospital issue: Use the Petco store or hospital locator to find the specific hospital’s contact information.

Grooming or training appointment: Use Petco’s appointment tools or contact the local Petco store where the service was booked.
Local store complaint: Start with the store manager for service, product availability, animal care, checkout, grooming, or staffing issues.
Corporate office concern: Use customer service first, then document the issue and escalate through Petco’s corporate support channels if needed.

What to Have Ready Before Contacting Petco

Before calling the Petco phone number or using online support, gather the details that match your issue.

Petco order number or confirmation email
Store location, city, and state
Date of purchase, appointment, pickup, delivery, or service
Receipt or proof of purchase
Product name, brand, size, flavor, SKU, UPC, lot code, or expiration date
Petco Perks account email or phone number
Autoship subscription details, if relevant
Grooming, training, vaccination, or Vetco appointment details
Photos of damaged items, wrong items, or package issues, if helpful

A short description of what happened and the resolution you want

Do not post private information in the public review section below. Remove order numbers, full receipts, home addresses, phone numbers, emails, payment details, gift card numbers or PINs, Petco Perks screenshots, prescription labels, pet medical records, vaccine documents, insurance information, and pet health records before sharing a public review.

Common Reasons Customers Contact Petco Customer Service

Customers may contact Petco support for many shopping, service, appointment, and pet care issues, including:

Online order tracking, shipping delays, missing packages, or delivery problems
Returns, exchanges, refunds, damaged items, or incorrect items
Autoship changes, cancellations, billing questions, or subscription problems
Petco Perks rewards, account login, points, coupons, and member pricing
Vital Care or Petco Perks Premier questions
Grooming appointments, grooming complaints, missed appointments, or service concerns
Dog training appointments, cancellations, refunds, or class questions
Vetco Mobile Services, vaccination records, and appointment questions
Vetco Total Care hospital contact information or local hospital concerns

Pet prescription product issues, damaged medication shipments, or prescription order questions
Product recalls, pet food concerns, expired products, or safety questions
Gift card balance, activation, fraud, or redemption problems
Local store service, staffing, animal care, checkout, or product availability complaints

Online Orders, Shipping, Returns, and Refunds

For Petco online order support, start with Petco’s order lookup tool or call 1-877-738-6742. This is the best route for order tracking, delivery delays, missing items, damaged products, wrong items, and refund questions.

For returns, have your order number ready. Petco’s return process may differ depending on whether the item was purchased online, picked up in store, delivered, purchased in a local Petco store, or involved a prescription product. If an item arrived damaged, take photos of the package and product before contacting support.

If you are asking about a refund, keep the return confirmation, shipping receipt, order number, and payment method details. Do not post your full card number or full receipt in a public review.

Autoship, Petco Perks, Vital Care, and App Help

Petco customers may need support with Autoship, Petco Perks, Petco Perks Premier, coupons, rewards, app login, saved payments, subscription changes, and member pricing. If a discount or reward did not apply, keep your receipt or order confirmation and screenshot the offer if possible.

For Petco Perks support, call 1-877-738-6742 and choose option 4. For Petco Perks Premier support, call 1-858-657-2035. When contacting support, provide the email or phone number linked to your account, but do not post that information in the public review section.

Grooming, Training, Vetco, and Pet Health Support

Petco offers grooming, dog training, Vetco Mobile Services, and Vetco Total Care hospital services. For grooming or training appointment issues, start with the local Petco location where the service was booked. Local teams are usually best for appointment times, service details, cancellations, pet notes, and same-day concerns.

For Vetco Mobile Services, call 1-877-838-7468. For Vetco Total Care hospitals, use the store or hospital locator to find the hospital’s direct contact information.

Pet health and veterinary issues can involve sensitive information. Do not post pet medical records, vaccine records, medication names, prescription labels, veterinarian notes, insurance details, or appointment records in public comments. If your issue involves a pet’s health, contact the local Vetco or veterinary provider directly.

Price Match, Product Safety, Gift Cards, and Recalls

Petco states that Petco.com may match online advertised prices from certain competitors on qualifying products, and customers can call 1-877-738-6742 to request a price match. Price matching can have exclusions, so keep the competitor listing, product details, and Petco item page available when you call.

For product safety, food concerns, recalls, expired items, or damaged pet products, keep the packaging if it is safe to do so. Write down the product name, brand, UPC, lot code, expiration date, and purchase location before contacting Petco.

For gift card problems, do not share the gift card number or PIN in public comments. Gift cards are commonly used in scams. Petco gift cards should not be used to pay taxes, legal fees, debt collectors, utility bills, shipping fees for prizes, or anyone claiming there is an emergency.

Petco Complaints and Escalation Tips

If your issue involves a specific Petco store, grooming salon, training class, or local service, start with the store manager. Local management can often review staffing, appointment, refund, animal care, checkout, and product availability concerns faster than national customer service.

If the local store does not resolve the issue, call Petco customer service at 1-877-738-6742. For repeated or serious complaints, keep a record of the date, time, store location, names or job titles, case numbers, order numbers, and what resolution was promised.

For issues involving animal safety, pet health, medication, suspected fraud, unauthorized charges, or unresolved refunds, document the situation carefully. You may also need to contact your payment card issuer, veterinarian, insurer, delivery carrier, or a consumer protection agency depending on the issue.

What to Expect When Contacting Petco

Petco support may ask for your order number, account email, Petco Perks details, store location, appointment details, product information, or photos. For returns and refunds, you may need the order confirmation, return label, receipt, or tracking information. For Vetco and grooming issues, you may be asked for the appointment date, service location, and pet profile information.

Some problems can be handled by national customer service. Others may be routed to a local store, grooming salon, Vetco clinic, Vetco Total Care hospital, delivery carrier, or payment provider. Ask for a case number or written confirmation when the issue involves a refund, cancellation, prescription order, service complaint, or unresolved billing concern.

Petco Reviews and Complaints on CSN

CustomerServiceNumbers.com currently shows no posted Petco reviews for this listing. Because there are not enough live CSN reviews on this page, this post does not summarize Petco customer sentiment or claim broad review themes.

If you have contacted Petco customer service, called the Petco phone number, requested an order refund, used Petco Perks support, had an Autoship issue, booked grooming or training, contacted Vetco, reported a damaged product, or tried to resolve a local store complaint, you can leave a review below. Please keep your review focused on your experience and remove private account, payment, order, pet health, prescription, and appointment information before posting.

Frequently Asked Questions About Petco Customer Service

What is the Petco customer service phone number?

The main Petco customer service phone number is 1-877-738-6742.

What number do I call for Petco Perks?

For Petco Perks support, call 1-877-738-6742 and choose option 4. For Petco Perks Premier support, call 1-858-657-2035.

What is the Vetco Mobile Services phone number?

For Vetco Mobile Services, call 1-877-838-7468.

How do I contact Petco about a refund or return?

Use Petco’s return tools, order lookup, or call 1-877-738-6742. Have your order number, receipt, return details, and product information ready.

How do I complain about a Petco grooming, training, or store issue?

Start with the local Petco store manager. If the issue is not resolved, call Petco customer service and keep records of appointment details, store location, employee names or titles, case numbers, and any promised follow-up.

Can I post my order number, pet medical record, or prescription label in a review?

No. Do not post order numbers, full receipts, addresses, payment details, gift card numbers, Petco Perks screenshots, pet medical records, vaccine records, prescription labels, insurance documents, phone numbers, or email addresses in public comments.

Related Customer Service Resources

Page Update Note

This Petco customer service page was updated on June 29, 2026, to verify current Petco support phone numbers, add Petco Perks, Petco Perks Premier, Vetco Mobile Services, returns, appointment, medical records, privacy, gift card, product safety, Autoship, and complaint escalation guidance, and remove unsupported CSN review-theme claims.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Petco. This page is designed to help readers find the right Petco support route and share customer service experiences in a public review format.

Share Your Experience

Have you contacted Petco customer service, called the Petco phone number, used Petco Perks support, requested a refund, had an Autoship issue, booked grooming or training, contacted Vetco, reported a product concern, or escalated a local store complaint? Share your experience below to help other customers understand what happened and which support route worked best.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Petco, Petco Animal Supplies, Inc., Vetco, or any Petco store or service location. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support options, store policies, return rules, refund timelines, rewards terms, veterinary service procedures, insurance terms, appointment rules, and corporate contacts can change. Contact Petco directly for the most current information.

Share 0

Post 0