Evergy customer service supports electric customers in Kansas and Missouri. Because Evergy has four regulated service areas, customers should use the telephone number associated with their location and former utility company.
Evergy customer service and outage numbers
- Kansas Metro, Missouri Metro and Missouri West customer service: 1-888-471-5275
- Kansas Central customer service: 1-800-383-1183
- Kansas Metro, Missouri Metro and Missouri West outages: 1-888-544-4852
- Kansas Central outages: 1-800-544-4857
- Online customer service: Evergy Contact Us
- Outage reporting and status: Evergy Outages
- Outage map: Evergy outage map
- Official website: www.evergy.com
- Live-agent hours: Evergy’s current Contact Us page does not publish one fixed schedule for every customer-service area
Fake Evergy telephone-number warning: Evergy has reported scams involving false websites and telephone numbers appearing in search advertisements and AI-search results. Go directly to Evergy.com or use the telephone number printed on your current bill. Do not provide payment or account information to a number displayed only in an advertisement.
Evergy identifies 1-888-471-5275 and 1-800-383-1183 as its two official customer-support numbers.
How to Contact Evergy Customer Service
The correct Evergy customer service number depends on the customer’s service area:
- Evergy Kansas Metro: 1-888-471-5275
- Evergy Missouri Metro: 1-888-471-5275
- Evergy Missouri West: 1-888-471-5275
- Evergy Kansas Central: 1-800-383-1183
Customer service can assist with billing, payments, starting or stopping service, meter questions, payment arrangements, account access, rate plans, tree-trimming requests, and other non-emergency electric-service matters.
Have the following information ready:
- Account holder’s name
- Service address
- Evergy account number
- Current bill or disconnection notice
- Payment confirmation when relevant
- Meter information or photographs when applicable
- Previous case or confirmation number
Is KCP&L Now Evergy?
Yes. Kansas City Power & Light, commonly called KCP&L or KCPL, merged with Westar Energy to form Evergy. Customers began receiving service under the Evergy name in October 2019.
The former utility service areas were renamed as follows:
- Former KCP&L Kansas: Evergy Kansas Metro
- Former KCP&L Missouri: Evergy Missouri Metro
- Former KCP&L Greater Missouri Operations: Evergy Missouri West
- Former Westar Energy: Evergy Kansas Central
Former KCP&L customers in Kansas Metro, Missouri Metro, and Missouri West should call 1-888-471-5275. Former Westar customers in Evergy Kansas Central should call 1-800-383-1183.
How to Report an Evergy Power Outage
Outage numbers differ from the regular customer-service numbers:
- Evergy Kansas Central outage line: 1-800-544-4857
- Evergy Kansas Metro, Missouri Metro and Missouri West outage line: 1-888-544-4852
Customers can also report and track outages through the Evergy outage system, outage map, or Evergy mobile app.
When reporting an outage, provide the service address, telephone number associated with the account, and information about damaged poles, fallen trees, flashing equipment, fire, or downed wires.
Downed power line: Evergy advises customers to remain at least 30 feet away from fallen wires and anything touching them. Assume every wire is energized. Call 911 first when there is an immediate hazard, then report the line to Evergy using the appropriate outage number.
Evergy Billing and Payment Help
Contact the customer-service number for your service area when a concern involves:
- A high or unexpected bill
- An estimated meter reading
- A payment that has not posted
- A deposit or reconnection charge
- A payment extension or installment plan
- A disconnection notice
- An incorrect account or service address
- A rate-plan question
Customers can also use Evergy My Account to view bills, review usage, make payments, manage alerts, and check account information.
Evergy offers payment plans and assistance programs that may include installment arrangements, payment extensions, average-payment plans, medical-hardship support, energy assistance, and in-person assistance through Evergy Connect. Eligibility and availability depend on the customer’s state, service area, income, account status, and current program rules.
Visit the official Evergy Energy Assistance page for current options.
Starting, Stopping or Transferring Evergy Service
Use the Evergy Contact Us page, My Account, or the appropriate customer-service number to start, stop, or transfer electric service.
Prepare the service address, requested service date, account holder’s legal name, identification information, mailing address, and access instructions for any indoor or restricted meter.
Do not assume an existing account automatically transfers between tenants, homeowners, landlords, or property managers. Confirm that the new account is active before terminating service at another address.
Evergy Shutoff and Reconnection Concerns
Contact Evergy immediately if you receive a disconnection notice or cannot maintain an existing payment plan. Ask about available extensions, installment plans, medical protections, financial-assistance programs, and the amount required to prevent or restore disconnection.
Keep copies of:
- Disconnection and reconnection notices
- Payment receipts and bank confirmations
- Assistance applications
- Medical documentation submitted to Evergy
- Emails, letters, and case numbers
A pending assistance application may not automatically stop a scheduled disconnection. Confirm the account status directly with Evergy.
How to File an Evergy Complaint
Contact Evergy first and give the company an opportunity to investigate. Request a case number and document the representative’s name, date, disputed amount, promised action, and response deadline.
If the problem remains unresolved, contact the state regulator serving the account.
Kansas Evergy Complaints
The Kansas Corporation Commission’s Office of Public Affairs and Consumer Protection assists customers with regulated utility disputes.
- KCC consumer assistance: 1-800-662-0027
- Local number: 1-785-271-3140
- Online information: Kansas Corporation Commission Consumer Information
Missouri Evergy Complaints
The Missouri Public Service Commission asks customers to contact the utility first. If the matter remains unresolved, customers may file an informal complaint.
- Missouri PSC Consumer Services: 1-800-392-4211
- Email: pscinfo@psc.mo.gov
- Online complaint: Submit a Missouri PSC complaint
Provide the Evergy case number, account history, bills, payment records, notices, correspondence, and the specific resolution being requested.
Evergy Impersonation and Payment Scams
Evergy warns customers about false telephone numbers, fake websites, misleading search advertisements, spoofed caller ID, text messages, and people posing as utility employees.
Warning signs include:
- A threat to disconnect service within an hour unless immediate payment is made
- A demand for payment by gift card, prepaid debit card, cryptocurrency, Cash App, Venmo, or Zelle
- An unsolicited offer promising a special electric-bill discount
- A link to a website other than Evergy.com
- A caller requesting Social Security, banking, card, or account information before being verified
Evergy says it does not request utility payments through gift cards or third-party payment applications. If a communication appears suspicious, stop the conversation and call the verified Evergy number for your service area.
Customers can report suspected impersonation through Evergy’s scam-reporting page. Victims should also contact local law enforcement and the appropriate financial institution.
Evergy Corporate Office
Evergy’s legal headquarters address is:
Evergy, Inc.
1200 Main Street
Kansas City, MO 64105
Evergy also maintains an operating headquarters at 818 South Kansas Avenue, Topeka, KS 66612.
Corporate offices are secondary resources. Use the correct customer-service or outage number for billing, service, payments, disconnections, and electrical emergencies.
Evergy and Former KCP&L Reviews and Complaints
The former KCP&L listing contained two historical customer reviews averaging 2.0 out of 5. One reviewer described difficulty obtaining an answer about a possible rate increase, while another alleged that electricity was disconnected at an incorrect address.
These two historical reviews are too few to establish a current Evergy customer-service pattern. They are preserved because they describe experiences involving Evergy’s former KCP&L operation.
If you have contacted Evergy, you can leave a review below. Describe the service area, general concern, support channel, approximate response time, and whether the problem was resolved.
Do not publish account numbers, service addresses, payment information, private telephone numbers, email addresses, medical documentation, or future disconnection dates.
Related Utility Customer Service Guides
Frequently Asked Questions
What is Evergy’s customer service number?
Evergy Kansas Metro, Missouri Metro, and Missouri West customers can call 1-888-471-5275. Evergy Kansas Central customers should call 1-800-383-1183.
What is the former KCP&L customer service number?
Former KCP&L customers in Kansas Metro, Missouri Metro, and Missouri West can call Evergy at 1-888-471-5275.
What number do I call to report an Evergy outage?
Evergy Kansas Central customers can call 1-800-544-4857. Kansas Metro, Missouri Metro, and Missouri West customers can call 1-888-544-4852.
Is Evergy customer service available 24 hours?
Evergy does not publish one fixed live-agent schedule for every service area on its current Contact Us page. Online account tools, outage reporting, and the outage map are available outside normal customer-service hours.
Who regulates Evergy?
The Kansas Corporation Commission regulates Evergy’s Kansas utility operations. The Missouri Public Service Commission regulates Evergy Missouri Metro and Evergy Missouri West.
How do I verify an Evergy telephone number?
Go directly to Evergy.com or use the number printed on your current bill. Evergy identifies 1-888-471-5275 and 1-800-383-1183 as its official customer-support numbers.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Evergy, KCP&L, Westar Energy, the Kansas Corporation Commission, or the Missouri Public Service Commission. Contact information, reviews, ratings, and comments are provided as an informational service.
Evergy does not provide customer support through this website. Telephone numbers, assistance programs, rates, regulatory procedures, and service-area information can change. Verify urgent or account-specific information through Evergy.com, a current utility bill, or the appropriate state regulator.
