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Xcel Energy Customer Service Phone Number: Outages, Gas Leaks & Billing Help

Xcel Energy is an electric and natural gas utility serving customers in parts of Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin. Customers may need Xcel Energy support for billing, payments, electric outages, gas leaks, start/stop service, moving, payment arrangements, energy assistance, streetlight outages, tree or vegetation issues, meter questions, scams, business accounts, or complaints.

If you are looking for the Xcel Energy customer service phone number, the main customer care number is 1-800-895-4999. For electric outages, call 1-800-895-1999. For a gas leak or gas emergency, leave immediately and call 1-800-895-2999 or 911.

How to Contact Xcel Energy Customer Service

Xcel Energy Customer Service Phone Number: 1-800-895-4999
Residential Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m. Central/Mountain Time; Saturday, 9:00 a.m. to 5:00 p.m. Central/Mountain Time

Business Solutions Center: 1-800-481-4700
Electric Outage Reporting: 1-800-895-1999
Gas Leak / Gas Emergency: Leave immediately and call 1-800-895-2999 or 911
Outage Text Reporting: Text OUT to 98936
Outage Status by Text: Text STAT to 98936
Pay by Phone: 1-800-895-4999
Payment Arrangements: 1-800-895-4999
Energy Assistance: 1-800-895-4999
Outdoor Lighting / Streetlight Outage: Use Xcel Energy’s online outdoor lighting outage form; if the pole is broken, call 1-800-895-4999
Xcel Energy Contact Page: Xcel Energy Contact Support
Customer Support: Xcel Energy Customer Support
Outages and Emergencies: Xcel Energy Outages & Emergencies
Outage Map: Xcel Energy Outage Map
Billing and Payment: Xcel Energy Billing and Payment
Start, Stop, or Transfer Service: Start, Stop, or Transfer Xcel Energy Service

Payment Arrangements: Xcel Energy Payment Arrangements
Energy Assistance: Xcel Energy Energy Assistance
Scam and Fraud Warnings: Xcel Energy Scam Warnings
Website: XcelEnergy.com
Corporate Headquarters: Xcel Energy Inc., 414 Nicollet Mall, Minneapolis, MN 55401
Corporate Phone: 1-612-330-5500 (corporate line, not the best number for routine customer service, outage, or gas emergency support)

Important Safety Note About Xcel Energy Outages and Gas Leaks

Do not use a general customer service number for a gas leak, downed line, fire, or immediate safety hazard. If you smell gas, hear hissing, see a damaged gas line, or suspect a natural gas leak, leave the area immediately. Do not turn lights on or off, do not use phones or electronics near the suspected leak, and do not try to find the source yourself. Once you are safely away, call 1-800-895-2999 or 911.

For an electric outage, report the outage online, call 1-800-895-1999, or text OUT to 98936. To check outage status by text, text STAT to 98936.

Best Way to Reach Xcel Energy by Issue

Billing, Payments, and Account Questions

For billing questions, high bills, payment posting problems, meter questions, bill explanations, account balances, or payment options, call Xcel Energy customer service at 1-800-895-4999. Xcel also allows customers to pay by phone using the same number. Have your account number, service address, billing ZIP code, and payment information ready.

Electric Outages

For power outages, call 1-800-895-1999, report the outage online, use the Xcel Energy mobile app, or text OUT to 98936. If your neighbors have power but you do not, report the outage so Xcel can check your specific service location.

Gas Leaks and Gas Emergencies

If you suspect a gas leak, leave immediately and call 1-800-895-2999 or 911 from a safe location. Do not use a flame, do not use electrical switches, do not start a vehicle near the suspected leak, and do not return until emergency responders or Xcel Energy say it is safe.

Start, Stop, or Transfer Service

For starting service, stopping service, or transferring service to a new address, use Xcel Energy’s online moving tools. If the electric or gas service is turned off at the address, Xcel says customers should call 1-800-895-4999 for help starting service.

Payment Arrangements and Energy Assistance

If you are behind on your bill or unable to pay the full balance, sign in to My Account to check payment arrangement options or call 1-800-895-4999. Xcel may also provide referrals to local energy assistance resources. Ask for the exact arrangement terms, due dates, and whether disconnection activity is paused.

Business Customer Support

Business customers can call the Business Solutions Center at 1-800-481-4700. Use this number for business billing, commercial account questions, business payment issues, business service changes, and other non-residential account support.

Streetlight or Outdoor Lighting Outages

For a streetlight or outdoor lighting outage, use Xcel Energy’s outdoor lighting outage form when available. If the light pole is broken, damaged, leaning, or otherwise unsafe, call 1-800-895-4999. Have the pole number, nearby address, cross street, and description of the problem ready.

Tree, Vegetation, or Yard Restoration Issues

For tree trimming, vegetation management, yard restoration, or cleanup after utility work, contact Xcel customer service and ask for the correct department or work order status. If a tree or branch is touching a power line, do not trim it yourself. If it creates an immediate hazard or outage, report it through the outage or emergency path.

Scams and Fake Utility Calls

If someone claims to be from Xcel Energy and demands immediate payment by gift card, prepaid card, wire transfer, cryptocurrency, or a suspicious payment app, hang up. Use the official Xcel Energy customer service phone number at 1-800-895-4999 for residential accounts or 1-800-481-4700 for business accounts to verify your account status.

What to Have Ready Before Contacting Xcel Energy

Xcel Energy account number
Service address
Phone number and email address on the account
Billing statement or payment confirmation
Outage location and time the outage started
Meter number or meter reading, if relevant
Photos of damaged equipment, tree issues, streetlights, or property damage if safe to take
Payment arrangement or energy assistance documents, if applicable
Case number, outage report number, or work order number
Names, dates, and times of prior Xcel Energy contacts
Your requested resolution, such as outage update, billing explanation, payment arrangement, reconnect request, streetlight repair, yard restoration, scam verification, or complaint escalation

Common Xcel Energy Customer Service Issues

Xcel Energy customers may contact support for help with:

Customer service phone number questions
Electric outages
Gas leaks or gas emergencies
Billing questions or high bills
Payment arrangements
Energy assistance referrals
Start, stop, or transfer service
Reconnect service after disconnection
Meter questions and usage questions
Pay by phone or online payment issues
Streetlight or outdoor lighting outages
Tree trimming or vegetation management
Yard restoration after utility work
Business account support
Scam calls, fake payment demands, or imposter websites
Complaint escalation

Xcel Energy Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for Xcel Energy. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize an Xcel Energy customer-service trend.

If you have contacted Xcel Energy about the customer service phone number, billing, electric outages, gas leaks, payment arrangements, start/stop service, streetlight repair, tree issues, yard restoration, scam calls, business accounts, or a complaint, you can leave a review below to help other customers understand what worked and what did not.

Xcel Energy Billing and Payment Tips

Use Xcel Energy My Account, the Xcel Energy app, official pay-by-phone options, or authorized pay stations.

Call 1-800-895-4999 to make a one-time payment by phone.
Keep your complete account number and payment confirmation.
Ask whether a card payment or in-person payment includes a third-party transaction fee.
If you are behind, ask about payment arrangements before disconnection occurs.
Ask for the exact payment due date, arrangement terms, and reconnection requirements.

Save screenshots, confirmation numbers, bills, and any shutoff or reconnection notices.

Xcel Energy Outage and Emergency Tips

For electric outages, call 1-800-895-1999 or text OUT to 98936.
To check outage status, text STAT to 98936 or use the outage map.

For a gas leak, leave immediately and call 1-800-895-2999 or 911 from a safe place.
Stay away from downed power lines and anything touching them.
Call 911 if there is immediate danger, fire, injury, or a public safety risk.

Never use a generator indoors, in a garage, or near open windows.
Call 811 before digging to avoid buried electric or gas lines.
Keep phones and backup batteries charged when severe weather is expected.

Xcel Energy Scam and Account Safety Tips

Use XcelEnergy.com, the Xcel Energy app, My Account, or official Xcel Energy phone numbers.
Be cautious of fake utility customer service phone numbers in search ads, social media posts, or suspicious text messages.
Do not pay anyone who demands immediate payment by gift card, prepaid card, wire transfer, cryptocurrency, or payment app.

Do not share your account number, payment details, password, or verification code with someone who contacts you unexpectedly.
If a caller threatens immediate shutoff, hang up and call Xcel Energy directly at 1-800-895-4999.
Business customers can verify account status through the Business Solutions Center at 1-800-481-4700.

If money was stolen or threats were made, contact your bank, card issuer, and local law enforcement.

How to Escalate an Xcel Energy Complaint

Start with the Xcel Energy customer service phone number that matches your issue.
For residential billing and account questions, call 1-800-895-4999.
For electric outages, call 1-800-895-1999 or text OUT to 98936.

For gas leaks or gas emergencies, leave immediately and call 1-800-895-2999 or 911.
For business accounts, call 1-800-481-4700.
Ask for a case number, work order number, outage report number, or written confirmation when appropriate.
For billing disputes, keep bills, payment confirmations, shutoff notices, and payment arrangement details.

For outage, streetlight, tree, or property concerns, document dates, times, photos, outage reports, and prior work orders.
If Xcel does not resolve the issue, ask for a supervisor, formal complaint review, or written explanation.
If the issue remains unresolved, customers may contact the public utility commission or consumer protection agency in their state.

Xcel Energy Compared with Other Utility Providers

Xcel Energy is often compared with utility companies such as CenterPoint Energy, Duke Energy, FPL, Southern Company, Georgia Power, National Grid, PECO, PG&E, and local municipal or cooperative utilities. Customers often compare utility providers based on customer service phone number access, outage reporting, gas emergency response, billing accuracy, payment assistance, rate transparency, storm restoration, app tools, and complaint resolution.

Related Customer Service and Consumer Resources

Frequently Asked Questions About Xcel Energy Customer Service

What is the Xcel Energy customer service phone number?

The main Xcel Energy customer service phone number is 1-800-895-4999. Use this number for billing, payments, account questions, start/stop service, payment arrangements, and general customer support.

What is the Xcel Energy electric outage phone number?

To report an electric outage, call 1-800-895-1999. You can also text OUT to 98936 or report an outage online.

What is the Xcel Energy gas emergency phone number?

If you suspect a gas leak, leave immediately and call 1-800-895-2999 or 911 from a safe location.

How do I check Xcel Energy outage status by text?

Text STAT to 98936 to check outage status. You can also use the Xcel Energy outage map or mobile app.

How do I pay my Xcel Energy bill by phone?

Call 1-800-895-4999 to make a one-time payment by phone. Have your complete Xcel Energy account number and payment information ready.

How do I start, stop, or transfer Xcel Energy service?

Use Xcel Energy’s online start, stop, or transfer service tools. If the electric or gas service is turned off at the address, call 1-800-895-4999 for assistance.

What is the Xcel Energy business customer service phone number?

Business customers can call the Business Solutions Center at 1-800-481-4700.

What is Xcel Energy’s corporate office phone number?

Xcel Energy Inc. lists its principal executive office phone as 1-612-330-5500. This is a corporate line and not the best number for routine customer service, outages, billing, or gas emergencies.

Where is Xcel Energy headquartered?

Xcel Energy Inc. is headquartered at 414 Nicollet Mall, Minneapolis, MN 55401.

Is CustomerServiceNumbers.com affiliated with Xcel Energy?

No. CustomerServiceNumbers.com is not affiliated with Xcel Energy Inc., Northern States Power, Public Service Company of Colorado, Southwestern Public Service Company, any public utility commission, or any related organization. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Xcel Energy customers find the correct customer service phone number and support path for billing, payments, electric outages, gas leaks, start/stop service, energy assistance, scams, and complaints.

Share Your Xcel Energy Customer Service Experience

Have you contacted Xcel Energy about the customer service phone number, billing, payments, electric outages, gas emergencies, start/stop service, payment arrangements, streetlight outages, tree issues, yard restoration, scams, business support, or a complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Xcel Energy Inc., Northern States Power, Public Service Company of Colorado, Southwestern Public Service Company, any public utility commission, or any related organization. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, financial, utility-regulatory, safety, or emergency advice.

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