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PECO Customer Service: Outages, Billing, Gas Emergencies & Complaints

PECO, an Exelon company, provides electric and natural gas service to customers in southeastern Pennsylvania, including the Greater Philadelphia region. PECO customers may need support for power outages, gas emergencies, downed wires, billing questions, payments, start/stop/move service, meter issues, assistance programs, property damage claims, tree and vegetation issues, scams, or complaints.

If you smell natural gas or see a downed or sparking power line, leave the area immediately and call PECO’s emergency line. Do not use an online form for an emergency.

How to Contact PECO Customer Service

General Customer Care: 1-800-494-4000
Customer Care Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m. Eastern Time

Outage, Downed Wire, or Gas Emergency: 1-800-841-4141, available 24 hours a day, 7 days a week
Corporate Office Phone: 1-215-841-4000
Online Contact Form: PECO Contact Us Online
Report an Outage Online: Report a PECO Outage
Outage Tracker: PECO Outage Tracker
Pay Bill: PECO Bill Payment Options
Assistance Programs: PECO Assistance Programs
Damage Claims: PECO Damage Claim Information
Fraud, Theft, and Imposter Scams: PECO Fraud and Theft Help
Website: PECO.com
Corporate Office Address: PECO Energy Company, 2301 Market Street, Philadelphia, PA 19103

Best Way to Reach PECO by Issue

Gas Emergency, Downed Wire, or Sparking Power Line

If you smell natural gas, see a downed wire, or see a sparking power line, leave the area immediately and call PECO at 1-800-841-4141. Treat all downed wires as dangerous. Do not touch the wire, drive over it, or try to move it. If there is an immediate safety risk, call 911 as well.

Power Outage

To report a power outage, call 1-800-841-4141 or use PECO’s online outage tools. You can also check outage status through PECO’s outage tracker. Have the phone number or account number associated with your PECO account ready if possible.

Billing, Payments, and Account Questions

For billing questions, payment issues, bill explanations, meter reading questions, account updates, and general customer care, call PECO at 1-800-494-4000. PECO’s customer care hours are Monday-Friday, 7:00 a.m. to 7:00 p.m. Eastern Time.

Payment Arrangements and Assistance Programs

If you are having trouble paying your PECO bill, contact PECO before the account becomes more difficult to resolve. PECO may be able to discuss payment arrangements, budget billing, Customer Assistance Program options, LIHEAP, MEAF, CARES, or other assistance resources depending on eligibility and account status.

Start, Stop, or Move Service

For starting new service, stopping service, or moving service to a new address, use PECO’s online start/stop/move tools or call customer care at 1-800-494-4000. Have your service address, move date, identification, contact information, and prior account details ready.

Property Damage Claims

If you believe PECO equipment, service work, a power event, or a utility-related incident caused property damage, use PECO’s damage claim information and contact form. Gather photos, dates, times, repair invoices, receipts, outage details, and any related correspondence before submitting a claim.

Scams, Imposters, and Energy Theft

Contact PECO if someone claims to be from PECO and demands immediate payment, threatens shutoff unless you pay through a suspicious method, asks for personal information, or arrives unexpectedly at your home. Use PECO’s fraud and imposter scam resources and call the official PECO number if you are unsure whether a contact is legitimate.

What to Have Ready Before Contacting PECO

PECO account number
Service address
Primary phone number on the account
Billing statement or payment confirmation
Outage location and time the outage started
Photos of damage, downed wires, equipment, or property issues if safe to take
Meter number or meter reading, if relevant
Payment arrangement or assistance-program documents, if applicable
Names, dates, and case numbers from prior PECO contacts
Police report, fire department report, or insurance claim number if the issue involves damage or safety

Common PECO Customer Service Issues

PECO customers may contact support for help with:

Power outages
Gas emergencies
Downed or sparking power lines
High bills or billing errors
Payment arrangements
Service shutoff or reconnection concerns
Start, stop, or move service requests
Meter reading or smart meter questions
Tree and vegetation concerns near power lines
Streetlight outages
Damage claims
Energy supplier or customer choice questions
Assistance programs and low-income support
Scam calls, imposter visits, or suspected energy theft

PECO Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently has zero live reviews for PECO. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a PECO review trend.

If you have contacted PECO about an outage, gas emergency, billing problem, payment arrangement, service request, damage claim, assistance program, meter issue, scam report, or complaint, you can leave a review below to help other customers understand what worked and what did not.

Emergency and Safety Tips for PECO Customers

If you smell natural gas, leave the area immediately and call 1-800-841-4141.

If you see a downed wire, stay away and assume it is energized.
Do not touch trees, fences, cars, water, or objects that may be in contact with a downed wire.
Use flashlights instead of candles during an outage when possible.

Do not run generators indoors, in garages, or near open windows.
Report outages directly to PECO instead of assuming a neighbor already reported it.
Keep mobile phones charged when storms are expected.

Billing, Payment, and Shutoff Complaint Tips

If your complaint involves billing, payments, payment arrangements, a shutoff notice, or reconnection, contact PECO as soon as possible. Ask for the reason for the charge or action, request a written explanation when appropriate, and keep copies of all bills, payment confirmations, notices, emails, and case numbers.

If the issue remains unresolved after contacting PECO, Pennsylvania customers may be able to file a utility complaint with the Pennsylvania Public Utility Commission. For shutoff or termination notices, contact the PUC promptly because time limits may affect your rights.

How to Escalate a PECO Complaint

Call PECO customer care at 1-800-494-4000 for billing, payment, service, account, or non-emergency issues.
For emergencies, downed wires, gas smell, or outages, call 1-800-841-4141.

Use PECO’s online contact form for billing, meter reading, property damage claims, service requests, and energy-efficiency questions.
Keep a written timeline with dates, representatives, case numbers, outage times, payment confirmations, and promised follow-up.
If the issue involves a bill, payment arrangement, shutoff, or service quality problem and PECO does not resolve it, contact the Pennsylvania Public Utility Commission.

For utility complaints or questions, the Pennsylvania Public Utility Commission can be reached at 1-800-692-7380.

PECO Compared with Other Utility Providers

PECO is part of Exelon and serves electric and natural gas customers in southeastern Pennsylvania. Customers often compare PECO with other utility providers such as ComEd, FPL, Duke Energy, PPL Electric Utilities, PGW, National Grid, and other regional electric and gas utilities. Common comparison points include outage response, billing accuracy, payment options, assistance programs, call wait times, rates, reliability, and emergency response.

Related Customer Service and Consumer Resources

Frequently Asked Questions About PECO Customer Service

What is PECO’s customer service phone number?

PECO customer care can be reached at 1-800-494-4000. Representatives are available Monday-Friday, 7:00 a.m. to 7:00 p.m. Eastern Time.

What number do I call for a PECO outage or gas emergency?

Call 1-800-841-4141 for outages, downed wires, sparking lines, or gas emergencies. PECO lists this number as available 24 hours a day, 7 days a week.

What should I do if I smell natural gas?

Leave the area immediately and call PECO at 1-800-841-4141. Do not use flames, switches, electronics, or anything that could create a spark near a suspected gas leak.

How do I contact PECO about a billing issue?

Call PECO customer care at 1-800-494-4000 or use the online contact form. Have your account number, bill, payment confirmation, and a clear explanation of the billing issue ready.

How do I file a complaint against PECO?

Start by contacting PECO directly. If the issue remains unresolved and involves utility service, billing, payment arrangements, or service quality, you may contact the Pennsylvania Public Utility Commission at 1-800-692-7380 or file a complaint through the PUC.

Is CustomerServiceNumbers.com affiliated with PECO?

No. CustomerServiceNumbers.com is not affiliated with PECO, PECO Energy Company, Exelon, or the Pennsylvania Public Utility Commission. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help PECO customers find the correct support path for outages, emergencies, billing, payments, service requests, assistance programs, and complaints.

Share Your PECO Customer Service Experience

Have you contacted PECO about an outage, gas emergency, billing problem, payment arrangement, assistance program, start/stop service request, meter issue, damage claim, scam report, or complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with PECO, PECO Energy Company, Exelon Corporation, or the Pennsylvania Public Utility Commission. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

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