Gulf Power is no longer a separate electric utility or customer-service brand. Former Gulf Power customers in Northwest Florida are now served by Florida Power & Light Company through FPL Northwest Florida. Use the current FPL Northwest contact information below for bills, payments, service changes, outages, deposits, assistance and complaints.
Gulf Power Customer Service Is Now FPL Northwest Florida
Florida Power & Light completed the integration of Gulf Power on January 1, 2022. Electric service in the former Gulf Power territory now appears under the FPL name, and customers should use FPL Northwest Florida account, payment and outage tools.
The former Gulf Power website now routes customers into FPL’s Northwest Florida service system. Old Gulf Power account documents, bills, equipment labels and search results may still display the former name.
FPL Northwest Florida Customer Service Numbers
- Current FPL Northwest customer service: 1-888-326-4853
- Customer-service hours: Monday-Friday, 7 a.m.-6 p.m. CT; Saturday, 8 a.m.-4 p.m. CT
- Report an outage or power concern: 1-800-468-8243, available anytime
- Dangerous or life-threatening emergency: Call 911 and stay away from the hazard.
- Legacy and specialized FPL Northwest number: 1-800-225-5797
- General customer-service email: FPL does not publish one general account-support email.
- FPL Northwest contact page: Choose billing, service, outage or account support
- FPL Northwest website: FPL Northwest Florida
- Power-related concerns: Outages, streetlights, trees, damaged poles and claims
- Start, stop or move service: Manage electric service
- Bill-payment mailing address: FPL, General Mail Facility, Miami, FL 33188-0001
- Parent company: NextEra Energy, Inc.
The old Gulf Power number,
1-800-225-5797, still appears on certain official FPL Northwest pages for specialized account, business and construction requests. However, the current FPL Northwest Contact Us page publishes
1-888-326-4853 as its primary customer-service number.
Former Gulf Power Address
The former Gulf Power Company was associated with:
One Energy Place
Pensacola, FL 32520
This address may still appear on certain FPL Northwest forms or specialized correspondence. It should not be treated as the headquarters of a separate Gulf Power company, used to report an outage or used as the ordinary bill-payment address.
Mail bill payments to:
FPL
General Mail Facility
Miami, FL 33188-0001
Include the bill stub, write the FPL account number on the check or money order, make it payable to FPL and allow five to seven business days for postal delivery. Do not mail cash.
Best Support Route by Issue
- Billing or payment question: Call 1-888-326-4853 or sign in to the FPL Northwest account.
- Payment arrangement: Request one through the account before the disconnection date when possible.
- Power outage: Report it online or call 1-800-468-8243.
- Downed line, sparking equipment or hazardous pole: Stay far away and call 911 and 1-800-468-8243.
- Start, stop or move service: Use the FPL Northwest service-order tools.
- Deposit question: Contact FPL Northwest customer service.
- Missing assistance payment: Contact both FPL and the community agency that approved the assistance.
- Medically essential account: Apply through FPL’s Medically Essential Service program.
- Streetlight problem: Use the outdoor-light reporting tool and keep the report number.
- Tree near a power line: Submit a vegetation request; do not trim near energized utility lines.
- Equipment or food-loss claim: Use FPL’s claims process and preserve receipts and photographs.
- Unresolved regulated complaint: Contact the Florida Public Service Commission.
Information to Have Before Contacting FPL Northwest
- FPL account number
- Name listed on the account
- Service address
- Telephone number and email associated with the account
- Bill date and amount
- Payment confirmation or transaction number
- Meter number when relevant
- Outage or service-request number
- Dates and times of repeated outages or flickers
- Photographs of damaged equipment when safe to take
- Disconnection or deposit notice
- Prior customer-service case numbers
- A concise explanation of the requested resolution
Do not publicly post a complete account number, Social Security number, full service address, payment-account details, medical certification or other private account information.
Access a Former Gulf Power Account
Former Gulf Power customers now use the FPL Northwest Florida website and mobile app.
Account tools can be used to:
- View the current balance
- Review bills and electric usage
- Make or schedule a payment
- Update contact preferences
- Report an outage
- Check outage status
- Start, stop or move service
- Request a payment arrangement when eligible
If an old Gulf Power username does not work, use the FPL account-recovery and account-lookup tools rather than creating repeated accounts for the same service address.
Pay an FPL Northwest Electric Bill
FPL Northwest provides several payment methods:
- Online bank-account payment: Free through the FPL account
- Automatic Bill Pay: Recurring withdrawal from an eligible bank account
- Debit or credit card: Processed through FPL’s payment provider
- Pay by phone: Available through FPL’s automated payment system
- Bank bill pay: Initiated through the customer’s financial institution
- Authorized walk-in payment location: Available through participating retail agents
- Pay by mail: Send a check or money order with the bill stub
Use only official payment methods. FPL does not require payment by gift card, prepaid card, cryptocurrency, Zelle, Venmo, Cash App or wire transfer to avoid immediate disconnection.
Payment Has Not Posted
If a payment is missing:
- Confirm that the payment left the bank or card account.
- Review the FPL confirmation number.
- Check whether a bank bill payment was sent to an old Gulf Power account number.
- Confirm that a mailed check was sent to the current address.
- Allow the stated processing or mailing period.
- Contact FPL before making a duplicate payment.
Keep the bank trace, cancelled-check image, confirmation email and receipt from an authorized payment location.
Payment Arrangement or Extension
FPL may offer a temporary payment arrangement to qualifying customers. Eligibility is based on the account’s status and payment history.
- Sign in to the FPL Northwest account.
- Open billing or payment assistance.
- Request a payment arrangement.
- Review the extended payment date.
- Save the confirmation email.
- Pay by the arrangement date.
A final notice may still be issued after an arrangement is approved. If payment is not received by the agreed date, the arrangement may default and service may be disconnected.
FPL Northwest Bill-Payment Assistance
Assistance may be available through community agencies and government-funded programs.
Programs may include:
- Low Income Home Energy Assistance Program, or LIHEAP
- Emergency Home Energy Assistance for the Elderly Program, or EHEAP
- FPL Care To Share
- Emergency Food and Shelter Program assistance
- County and nonprofit assistance programs
Funding is not guaranteed. Apply as early as possible and continue communicating with FPL about the account status while an application is pending.
Care To Share Electrical Repairs
Some qualifying customers may receive assistance for repairs to damaged customer-owned electrical equipment needed before FPL can reconnect service.
Potentially covered repairs may include:
- Damaged meter cans
- Damaged weatherheads
The program generally does not cover a home’s interior wiring, breaker panel or unrelated electrical upgrades. Eligibility, funding and repair approval must be confirmed before work begins.
High or Unexpected Electric Bill
A higher bill can result from:
- Hot or cold weather
- Longer billing periods
- Heating or air-conditioning use
- Water-heater problems
- Pool pumps or dehumidifiers
- Additional occupants or appliances
- Estimated or corrected meter readings
- Rate, fuel or tax changes
- A prior balance, deposit or late fee
- Budget Billing deferred amounts
Compare the current bill with:
- The previous 12 months of usage
- Daily energy-use information
- The number of days in the billing cycle
- Weather during the billing period
- Recent equipment or household changes
- The actual meter reading
Ask FPL to explain the usage, meter readings, rate schedule, deposits, fees and prior balances. Contact a qualified electrician or HVAC contractor when abnormal usage appears connected with customer-owned equipment.
FPL Budget Billing
Budget Billing spreads estimated annual electric costs across the year using a rolling calculation. It does not reduce the amount of electricity used or guarantee a lower annual cost.
The bill may show:
- Actual electric charges
- The Budget Billing amount due
- A deferred balance
The deferred balance may become due when service ends or Budget Billing is discontinued. Review that balance before cancelling the program or moving.
Start Electric Service
To start FPL Northwest service, have:
- The service address
- The requested start date
- A valid email address
- Government-issued identification
- Social Security, tax-identification or another accepted identifying number when requested
- Business information when service will be in a business name
FPL says service can often be connected by the following business day, but more time may be required because of the property’s condition, inspection requirements or equipment work.
Stop or Move Electric Service
Customers moving from one address should provide:
- FPL user ID and password
- Current service address
- Service-stop date
- New service address
- Requested start date at the new address
- Forwarding address for the final bill
Confirm the final meter date and mailing address. Do not assume that a landlord, buyer or new tenant will automatically close the prior account.
Temporary Service Suspension
FPL Northwest does not generally offer a temporary suspension that preserves the account without monthly charges. Customers can leave the service active and remain responsible for charges and usage, or stop the service and start a new account later.
Seasonal residents should consider humidity, security systems, refrigeration and property-protection needs before disconnecting electricity.
Deposits and New Accounts
Deposit requirements can differ between residential and business accounts and may depend on identity verification, payment history, account risk and applicable utility rules.
Before paying a deposit:
- Confirm the amount and due date.
- Ask when the deposit can be refunded or credited.
- Keep the receipt.
- Confirm that the payment was applied to the correct account.
- Review any available deposit alternatives.
Disconnection and Reconnection
Contact FPL immediately when service is scheduled for disconnection or has already been disconnected.
Have ready:
- Account number
- Final or disconnection notice
- Amount paid or available
- Payment confirmation
- Approved assistance information
- Payment-arrangement confirmation
- Medical-program information when applicable
Mailing a complaint to a corporate office is not a reliable way to stop an imminent disconnection. Use FPL Northwest customer service and keep a case number.
Report an FPL Northwest Power Outage
Report the outage even if neighbors have already reported one. Save the report confirmation and sign up for outage alerts.
Downed Power Line or Electrical Hazard
Treat every downed wire as energized and life-threatening.
- Stay far away.
- Keep children and pets away.
- Do not drive over a wire.
- Do not touch a fence, tree, vehicle or object contacting the wire.
- Do not attempt to move a branch or cable.
- Call 911.
- Call FPL at 1-800-468-8243.
Floodwater and storm debris can conceal energized electrical equipment.
Neighbors Have Power but My Home Does Not
If surrounding properties have power:
- Check whether the main breaker has tripped.
- Stand on a dry surface and do not touch electrical equipment when water is present.
- Check for visible damage near the meter and weatherhead.
- Do not touch the meter.
- Report the outage to FPL.
- Contact a licensed electrician if customer-owned equipment is damaged.
A damaged meter can, weatherhead, service mast or breaker panel may need to be repaired and inspected before FPL can reconnect service.
Repeated Flickers, Dimming or Voltage Problems
Report repeated brief outages, flickering, lights becoming unusually bright or dim, or equipment behaving abnormally.
Document:
- Date and time
- Duration
- Rooms or circuits affected
- Whether neighbors experienced the same problem
- Weather conditions
- Equipment damaged or interrupted
Call FPL for utility-side concerns and a licensed electrician for possible internal wiring, neutral or panel problems.
Streetlight or Outdoor-Light Problem
Report a streetlight that is:
- Out
- Flickering
- On during daylight
- Damaged
- Leaning
- Exposing wires
Provide the address, pole number and nearest intersection. If a new public streetlight is requested, contact the city, county, HOA or other organization responsible for approving and paying for it.
Trees Near Power Lines
Do not trim a tree that is touching or close to an energized utility line.
Contact FPL immediately when:
- A tree is touching a power line.
- A branch is sparking.
- A tree is leaning toward utility equipment.
- A storm-damaged limb is suspended on a line.
Routine trimming of vegetation around the service line from the pole to a home may involve different ownership and responsibility rules. Ask FPL before hiring work near electrical conductors.
Damaged Pole, Transformer or Meter Equipment
Report leaning poles, damaged transformers, broken crossarms, exposed conductors and damaged utility equipment through FPL’s power-concern tools.
Do not open, move, paint, attach signs to or place items around transformers and utility equipment.
FPL Equipment and Food-Loss Claims
FPL reviews claims based on how the incident occurred, whether FPL was responsible and the documented loss.
Keep:
- Photographs
- Repair estimates
- Invoices and receipts
- Equipment model and serial numbers
- Food-loss lists and purchase records
- Outage and service-request numbers
- Insurance correspondence
FPL states that it is generally not responsible for losses caused by hurricanes, lightning, floods, extreme storms, animals or another third party. Each claim is investigated individually.
Customers may also contact their insurer. Do not discard damaged equipment before FPL or the insurer confirms whether inspection is required.
Medically Essential Service
FPL’s Medically Essential Service program is for residential customers whose electric service is medically essential and whose condition is certified by a Florida-licensed physician.
The program can provide:
- Special notices before and after a hurricane
- Special notice before disconnection for nonpayment
- Referrals to assistance agencies
The program does not:
- Guarantee uninterrupted electricity
- Provide priority outage restoration
- Eliminate the electric bill
- Replace a backup generator or battery
- Replace emergency evacuation planning
Enrollment must be kept current and renewed as required. Households using life-sustaining equipment should maintain a backup-power and evacuation plan.
Storm and Hurricane Safety
- Report outages and downed lines through official FPL channels.
- Keep refrigerator and freezer doors closed.
- Disconnect sensitive electronics when safe.
- Do not approach utility crews working in hazardous areas.
- Keep debris away from poles and transformers.
- Do not reconnect damaged customer-owned equipment yourself.
- Use flashlights instead of candles.
- Follow local evacuation and emergency-management instructions.
Generator Safety
- Operate a portable generator outdoors.
- Keep it away from doors, windows and vents.
- Never operate it in a home, garage or enclosed space.
- Install working carbon-monoxide alarms.
- Connect appliances according to the manufacturer’s instructions.
- Do not connect a generator directly to household wiring without approved transfer equipment.
- Allow the generator to cool before refueling.
Improper generator connections can backfeed power onto utility lines and kill utility workers or neighbors.
Business Customer and Construction Support
Business, commercial, HOA and construction issues may require a specialized FPL Northwest team.
Examples include:
- Multiple accounts
- Commercial deposits
- Demand or time-of-use rates
- New construction
- Temporary service
- Service planners
- Disconnect and reconnect work
- Outdoor and area lighting
- Metering requirements
The legacy
1-800-225-5797 number may still appear on current official pages for certain Northwest Florida business, construction and specialized account functions.
FPL Utility Scam Warnings
- Use the telephone number printed on the current FPL bill.
- Check the account independently before responding to a shutoff threat.
- FPL does not demand gift cards, cryptocurrency, Zelle, Venmo, Cash App or wire transfers.
- FPL does not visit a property to collect payment through a prepaid card.
- Do not share an account password or verification code.
- Do not permit an unknown caller to control a computer or phone remotely.
- Ask an unexpected utility visitor for identification.
- Report suspected fraud to FPL, the payment provider and law enforcement.
- A review posted here does not prevent disconnection or contact FPL.
How to Escalate an FPL Northwest Complaint
- Contact FPL Northwest at 1-888-326-4853.
- Select the support category matching the problem.
- Provide the account number, service address, dates and requested resolution.
- Ask for a case or service-request number.
- Request supervisor or specialized-department review when necessary.
- Save bills, payment confirmations, notices, screenshots and call notes.
- Use the outage number for active power or safety concerns.
- Use the claims process for documented equipment or property loss.
- File an eligible regulated utility complaint with the Florida Public Service Commission if the issue remains unresolved.
Florida Public Service Commission Complaints
Before filing, gather the FPL account number, service address, bills, disconnection notices, case numbers, payment records and explanation provided by FPL.
The PSC may review regulated billing, service, rate, disconnection and reliability issues. It does not replace emergency outage reporting, law enforcement, insurance claims or an electrician.
Gulf Power Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows no visible Gulf Power or FPL Northwest Florida reviews and a rating of 0 out of 5 based on 0 reviews.
Because no reviews have been submitted, this page does not establish positive or negative customer-service trends.
Future reviews can help readers understand current experiences involving billing, payment arrangements, outages, service restoration, deposits, assistance, streetlights, claims and Florida PSC escalation.
Related Customer Service Numbers Pages
Related Corporate Office Help
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize current contact numbers, outage routes, billing guidance, assistance programs, safety information and complaint resources.
We are not owned by Gulf Power, Florida Power & Light, FPL Northwest Florida, NextEra Energy, the Florida Public Service Commission or any assistance agency.
Share Your Gulf Power or FPL Northwest Experience
Were you a Gulf Power customer who now receives service from FPL Northwest Florida? Leave a factual review below and explain whether your experience involved billing, an outage, payment assistance, a deposit, service restoration, a streetlight, a claim or complaint escalation.
Comments are moderated. Do not include full account numbers, Social Security numbers, complete service addresses, payment information, medical records, passwords, verification codes, private telephone numbers, personal email addresses or names of individual utility employees.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Gulf Power, Florida Power & Light Company, FPL Northwest Florida, NextEra Energy, the Florida Public Service Commission or any government or community assistance agency. FPL does not provide account or outage support through this website.
Telephone numbers, hours, payment methods, rates, deposits, assistance programs, claims rules, disconnection procedures and regulatory processes can change. The current FPL bill, account, tariff, service agreement and official FPL Northwest website control.
This page cannot access an FPL account, make a payment, approve an arrangement, stop a disconnection, restore electricity, dispatch a utility crew, determine benefit eligibility, issue a claim payment or resolve an electrical emergency.
Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.
