Alabama Power is an electric utility serving residential and business customers across much of Alabama. Customers may need Alabama Power support for billing questions, power outages, payment arrangements, reconnect service, start/stop service, high bills, downed power lines, tree or vegetation concerns, streetlight outages, scams, or complaints.
If you are looking for the Alabama Power customer service phone number, the main residential support number is 1-800-245-2244. For outages, downed power lines, or dangerous electrical conditions, use the outage reporting number at 1-800-888-2726.
How to Contact Alabama Power Customer Service
- Alabama Power Customer Service Phone Number: 1-800-245-2244
- Residential Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m. Central Time
- Business Customer Service: 1-888-430-5787
- Power Outage Reporting: 1-800-888-2726, available 24 hours a day
- Downed Power Line or Dangerous Condition: 1-800-888-2726
- Outage Text Reporting: Text OUT to APCOUT / 272688
- Outage Status by Text: Text STATUS to APCOUT / 272688
- Pay by Phone: 1-800-245-2244
- Payment Mailing Address: Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292
- Alabama Power Contact Page: Contact Alabama Power
- Report an Outage: Report an Alabama Power Outage
- Outage Map: Alabama Power Outage Map
- Billing and Payment Options: Alabama Power Billing and Payments
- Payment Assistance: Alabama Power Payment Assistance
- Reconnect Service: Reconnect Alabama Power Service
- Scam Warnings: Alabama Power Scam Alerts
- Find an Alabama Power Office: Find an Office
- Website: AlabamaPower.com
- Corporate Office Address: Alabama Power Company, 600 North 18th Street, Birmingham, AL 35203
Best Way to Reach Alabama Power by Issue
Power Outage
For power outages, call 1-800-888-2726, report the outage online, use the Alabama Power app, or text OUT to APCOUT / 272688. You can also text STATUS to APCOUT / 272688 to request outage status. Alabama Power’s outage map is useful for checking larger storm events and restoration progress.
Downed Power Line or Electrical Hazard
If you see a downed power line, sparking line, damaged pole, or other dangerous electrical condition, stay away and call 1-800-888-2726. Treat every downed wire as energized. Do not touch the wire, drive over it, move it, or touch anything in contact with it. Call 911 if there is immediate danger.
Billing, Payments, and High Bills
For billing questions, high bills, meter questions, payment posting problems, deposits, account balance questions, or rate-plan questions, call Alabama Power customer service at 1-800-245-2244. Have your account number, service address, bill, payment confirmation, and meter information ready.
Payment Arrangements and Assistance
If you are having trouble paying your Alabama Power bill, contact Alabama Power before the account becomes harder to resolve. Alabama Power provides payment arrangement options and links customers to assistance programs such as Project Share and Special Needs Assistance. Keep copies of payment confirmations, notices, and arrangement details.
Reconnect Service After Disconnection
If your power was disconnected because of a missed payment, Alabama Power’s reconnect process may require paying the full balance plus any reconnection fee. If paying online, by phone, or at an authorized payment location, restoration may be faster than mailing a payment or leaving a payment in a drop box.
Start, Stop, or Transfer Service
For starting service, stopping service, or transferring service to a new address, use Alabama Power’s online account tools or call 1-800-245-2244. Have your service address, move date, account details, identification information, and contact information ready.
Business Customer Support
Business customers should call 1-888-430-5787 for business account questions, billing, payments, service requests, energy programs, or business support. Business customers should have the business name, account number, service address, and authorized contact information ready.
Tree Trimming, Limbs, and Vegetation Near Lines
If a tree, limb, or vegetation is near Alabama Power lines, report the issue instead of trimming near energized lines yourself. If the issue is an immediate hazard, such as a tree on a line or a downed line, call 1-800-888-2726. For non-urgent vegetation or cleanup concerns, contact customer service and document the location, photos, and prior work orders.
Streetlight Outages
If a streetlight is out, flickering, or damaged, use Alabama Power’s streetlight outage reporting tools or contact customer service. Have the streetlight location, nearby address, pole number if visible, and a description of the problem ready.
Scams and Imposter Calls
If someone claims to be from Alabama Power and demands immediate payment, threatens same-day shutoff, asks for a prepaid card, gift card, wire transfer, cryptocurrency, or gives you an unfamiliar number to call, hang up. Use Alabama Power’s official customer service phone number, 1-800-245-2244 for residential customers or 1-888-430-5787 for business customers, to verify your account status.
What to Have Ready Before Contacting Alabama Power
- Alabama Power account number
- Service address
- Phone number and email address on the account
- Billing statement or payment confirmation
- Outage location and time the outage started
- Meter number or meter reading, if relevant
- Photos of tree limbs, damaged equipment, streetlights, or property issues if safe to take
- Payment arrangement or assistance-program documents, if applicable
- Case number, work order number, or prior call notes
- Names, dates, and times of prior Alabama Power contacts
- Your requested resolution, such as payment review, reconnect request, outage update, tree-trimming review, billing explanation, scam verification, or complaint escalation
Common Alabama Power Customer Service Issues
Alabama Power customers may contact support for help with:
- Power outages
- Downed power lines or electrical hazards
- High bills or billing errors
- Payment arrangements
- Late payments, deposits, or disconnection notices
- Reconnect service after missed payments
- Start, stop, or transfer service requests
- Meter reading or usage questions
- Tree trimming, limbs, and vegetation near power lines
- Streetlight outages
- Storm restoration updates
- Payment assistance and hardship programs
- Scam calls, fake payment demands, or imposter websites
- Business account support
- Complaint escalation
Alabama Power Customer Reviews and Complaints on CSN
CustomerServiceNumbers.com currently shows 4 live reviews for Alabama Power with an overall rating of 2.0 out of 5 stars. The review sentiment on CSN is negative overall, but the reviews are older and should be treated as historical feedback rather than a current measurement of Alabama Power customer service.
The live CSN reviews mention tree-limb cleanup after utility work, payment and disconnection concerns, trouble reaching support, and a hazardous tree near power lines. One older review includes a full street address and should be moderated or redacted for privacy before being reused in summaries.
If you have contacted Alabama Power about the customer service phone number, an outage, billing issue, payment arrangement, reconnect request, start/stop service, tree concern, streetlight outage, scam call, business account, or complaint, you can leave a review below to help other customers understand what worked and what did not.
Emergency and Safety Tips for Alabama Power Customers
- Stay away from downed power lines and anything touching them.
- Call 1-800-888-2726 for outages, downed lines, and dangerous electrical conditions.
- Call 911 if there is an immediate safety risk.
- Do not trim trees or branches near power lines yourself.
- Do not run generators indoors, in garages, or near open windows.
- Report outages directly to Alabama Power instead of assuming someone else already reported them.
- Keep mobile phones charged when severe weather is expected.
- Call 811 before digging so underground utility lines can be marked before work begins.
Billing, Payment, and Shutoff Complaint Tips
- Save copies of bills, payment receipts, payment arrangement confirmations, and disconnection notices.
- Use AlabamaPower.com, the Alabama Power app, authorized payment locations, or the official customer service phone number to pay.
- For payment arrangements, call 1-800-245-2244 or use your online account.
- If your power was disconnected, review Alabama Power’s reconnect instructions and ask about the balance, reconnection fee, and expected restoration time.
- If you believe a bill is wrong, ask for a billing explanation, usage review, meter review, or written account notes.
- Keep a timeline of each call, chat, message, and promised follow-up.
Alabama Power Scam and Account Safety Tips
- Use AlabamaPower.com, the Alabama Power app, or official Alabama Power phone numbers.
- Be cautious of fake utility websites with fraudulent customer service numbers.
- Do not pay anyone who demands immediate payment by gift card, prepaid card, cryptocurrency, wire transfer, or suspicious payment app.
- Do not share your Alabama Power account number, payment details, or personal information with someone who contacts you unexpectedly.
- If you receive a suspicious call, text, email, or door visit, verify your account directly with Alabama Power.
- Residential customers can verify account status at 1-800-245-2244; business customers can call 1-888-430-5787.
- If money was stolen or threats were made, contact local law enforcement and your bank or card issuer.
How to Escalate an Alabama Power Complaint
- Start with the Alabama Power customer service phone number that matches your issue.
- For residential account support, call 1-800-245-2244.
- For outages, downed lines, or dangerous conditions, call 1-800-888-2726.
- For business support, call 1-888-430-5787.
- Ask for a case number, work order number, or written confirmation when appropriate.
- For billing or payment complaints, keep bills, payment records, notices, and account notes.
- For tree, line, outage, or property concerns, document dates, times, photos, outage reports, and work order details.
- If Alabama Power does not resolve the issue, ask for a supervisor or formal complaint review.
- If the issue remains unresolved, customers may contact the Alabama Public Service Commission Consumer Services Section at 1-800-392-8050 or file a utility complaint online.
Alabama Power Compared with Other Utility Providers
Alabama Power is part of Southern Company and is often compared with other regional electric utilities such as Georgia Power, Mississippi Power, FPL, Duke Energy, TVA-related utilities, electric cooperatives, and municipal utilities. Customers often compare utility providers based on outage response, billing accuracy, payment assistance, storm restoration, customer service phone number access, online account tools, rates, and complaint resolution.
Related Customer Service and Consumer Resources
- Georgia Power Customer Service
- FPL Customer Service
- Duke Energy Customer Service
- National Grid Customer Service
- PECO Customer Service
- Find Corporate Office Contacts on CorporateOfficeHeadquarters.com
- Identify Unknown Utility or Payment Charges on ChargeOnMyCard.com
- Read Utility Scam Warnings on ThinkItsAScam.com
- Read or Leave Company Reviews on ZeroStars.org
- Find Chat and Text Support Options on CSNDB.com
- File a Utility Complaint with the Alabama Public Service Commission
Frequently Asked Questions About Alabama Power Customer Service
What is the Alabama Power customer service phone number?
The main Alabama Power customer service phone number for residential customers is 1-800-245-2244. Alabama Power lists live customer service as available Monday-Friday, 7:00 a.m. to 7:00 p.m. Central Time.
What is the Alabama Power outage phone number?
To report an Alabama Power outage, call 1-800-888-2726. You can also report an outage online, use the Alabama Power app, or text OUT to APCOUT / 272688.
How do I report a downed power line to Alabama Power?
For a downed power line or dangerous electrical condition, stay away and call 1-800-888-2726. Call 911 if there is immediate danger.
What is the Alabama Power business customer service number?
Alabama Power lists its business customer service phone number as 1-888-430-5787.
How do I pay my Alabama Power bill by phone?
To pay by phone or get billing help, call 1-800-245-2244. You can also pay online, through the Alabama Power app, by mail, or at authorized payment locations.
How do I make a payment arrangement with Alabama Power?
Call 1-800-245-2244, sign in to your Alabama Power account online, or visit an Alabama Power business office. Authorized payment locations can accept payments but may not be able to set up payment arrangements.
How do I report an Alabama Power scam call?
If someone demands immediate payment or gives you an unfamiliar number to call, hang up and verify your account directly with Alabama Power. Residential customers can call 1-800-245-2244; business customers can call 1-888-430-5787.
Where can I complain if Alabama Power does not resolve my issue?
Start by escalating directly with Alabama Power and keeping written records. If the issue remains unresolved, customers may contact the Alabama Public Service Commission Consumer Services Section at 1-800-392-8050 or file a utility complaint online.
Is CustomerServiceNumbers.com affiliated with Alabama Power?
No. CustomerServiceNumbers.com is not affiliated with Alabama Power, Southern Company, the Alabama Public Service Commission, or any related organization. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Alabama Power customers find the correct customer service phone number and support path for outages, billing, payments, reconnect service, scams, safety concerns, business accounts, and complaints.
Share Your Alabama Power Customer Service Experience
Have you contacted Alabama Power about the customer service phone number, a power outage, downed line, high bill, payment arrangement, reconnect request, start/stop service, tree trimming issue, streetlight outage, scam call, business account, or complaint? Share your experience below to help other customers know what to expect.
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CustomerServiceNumbers.com is not affiliated with Alabama Power, Southern Company, the Alabama Public Service Commission, or any related organization. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.
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