RuneScape players may need customer service for a Jagex Account, password or login problem, hacked account, membership subscription, unexpected charge, refund, payment failure, ban or mute, technical problem, missing purchase, authentication issue, or trouble accessing RuneScape or Old School RuneScape. Jagex provides player support primarily through its official online Help Center rather than through a public customer-service phone number.
The correct support route depends on whether you use a newer Jagex Account or an older RuneScape Account and whether your issue involves account access, payments, membership, enforcement, security, or a technical problem.
- RuneScape Support: Official RuneScape Help Center
- Jagex Support: Jagex Support
- Human Live Chat: Currently listed by Jagex as available from 6 AM to 3 PM PDT
- AI Support Chat: Available 24/7
- Account Management: Jagex Account Management
- Membership and Subscription Help: Manage RuneScape Subscriptions
- Refund Help: RuneScape Refunds
- Ban and Mute Appeals: Appeal an Offence
- Jagex Corporate Address: 220 Cambridge Science Park, Cambridge, England, CB4 0WA
- Official RuneScape Website: RuneScape.com
How to Contact RuneScape Customer Service
RuneScape does not currently publish a general player-support phone number. Players should start with the official RuneScape Support site and choose the category that matches the problem.
Jagex currently offers human live chat during published support hours and AI chat around the clock. The support site may also direct you to a self-service tool, account-recovery process, payment form, technical guide, or appeal form.
Jagex does publish a corporate telephone number through its legal information, but Jagex explicitly states that the corporate/legal telephone and email contacts do not provide technical or player support. Account recovery, billing, membership, bans, refunds, and game problems should therefore remain within the official support system.
Choose the Correct RuneScape Support Route
- Cannot log in to a Jagex Account: Use Jagex Account password and authentication support.
- Cannot recover an older RuneScape Account: Use the legacy RuneScape Account recovery process.
- Lost access to authentication: Check your backup codes and Jagex Account authentication options.
- Account may have been hacked: Secure your email first, change credentials, review active sessions, and contact Jagex through account support.
- Membership cancellation: Manage the subscription through the Jagex Account, RuneScape account, or original payment platform.
- Refund: Use Jagex Payment Support and the official refund request process.
- Unknown or duplicate charge: Review receipts and subscriptions before submitting a payment-support request.
- Ban or mute: Use the official offence-appeal system.
- Technical or connection problem: Review troubleshooting information and current maintenance notices before filing another request.
- Possible phishing attempt: Do not follow the link. Sign in directly through an official Jagex or RuneScape website.
RuneScape Jagex Account Login and Password Help
Jagex Accounts use an email address as the account login. If you forget your password, use the official Jagex Account login and select the password-reset option. Jagex sends the reset link to the email address connected to the Jagex Account.
If the reset email does not arrive, check spam and junk folders and confirm that you entered the correct login email. Password-reset links expire, so request a new link if the previous one is no longer valid.
Jagex recommends securing the email account connected to RuneScape because access to that email may also provide access to important Jagex security messages and verification codes.
Lost Jagex Account Email Access
Jagex treats the login email for a Jagex Account as an important security credential. If you lose access to that mailbox, Jagex recommends trying to recover the email account through the email provider.
If you simply cannot remember which email was used, search your email accounts for Jagex verification messages and try addresses previously connected to RuneScape characters.
Jagex says it generally cannot disclose or simply change a Jagex Account login email for you because doing so would weaken account security. Follow the current Jagex Account support instructions rather than sending sensitive recovery information through social media.
RuneScape Account Recovery for Older Accounts
Older RuneScape Accounts that have not been upgraded to Jagex Accounts use a separate recovery system. Begin with the official account-recovery process using the login username or email address, not the in-game display name.
If a normal password reset cannot restore access, Jagex may direct you to a full recovery appeal. Provide as much accurate historical information as possible so Jagex can determine whether you created the account.
Jagex currently says legacy account-recovery appeal outcomes are generally sent to the requested email address within approximately 24 hours.
Two-Step Authentication and Backup Codes
Jagex Accounts support two-step authentication through email security codes or an authenticator app. Jagex recommends keeping at least one authentication method active and saving backup codes securely.
Backup codes are especially important if you lose the phone or authenticator app used for verification. Each backup code can be used to regain access when the normal authentication method is unavailable.
Never publish or send your Jagex password, authenticator code, verification email code, or Jagex backup codes to another player. Anyone with those credentials may be able to access your account.
Hacked or Compromised RuneScape Accounts
If you believe someone has accessed your RuneScape or Jagex Account, secure the email account connected to it first. Change the email password, review unfamiliar login sessions or forwarding rules, and enable strong multi-factor authentication.
Then change your Jagex or RuneScape password, review account security settings, and follow Jagex’s hacked-account guidance.
Document suspicious password-reset messages, login alerts, unauthorized purchases, character changes, or other activity. Keep those records private and submit them only through legitimate support routes.
RuneScape Membership Cancellation
How you cancel RuneScape membership depends on how the subscription was purchased.
For a character linked to a Jagex Account, sign in to Jagex Account Management, open the Subscriptions section, choose the affected character, and select Manage.
Players still using an older RuneScape Account should manage the subscription through RuneScape Account Settings.
If membership was purchased through Steam, Apple, Google, PayPal, Boku, or another third-party payment provider, cancellation may need to be handled through that provider instead of directly through Jagex.
After canceling, verify that the subscription no longer shows as recurring and keep any cancellation confirmation.
RuneScape Refunds
Jagex says it will review refund requests for eligible purchases made directly through Jagex within the previous six months. A review does not guarantee that the refund will be approved.
Refund eligibility can depend on the purchase, payment method, whether the item or membership has been used, and other account circumstances.
Purchases processed by Apple, Google, Steam, mobile-payment providers, or another third party may need to be handled through that company’s refund system.
When requesting a refund, have the purchase date, receipt, amount, account involved, and reason for the request available.
Unknown RuneScape Charges and Double Billing
If a Jagex or RuneScape charge appears on your bank or card statement and you do not recognize it, first check whether it is an automatic membership renewal, a forgotten subscription, another household member’s purchase, a pre-authorized transaction, or a duplicate-looking payment that has not fully settled.
Jagex advises players with genuinely fraudulent payments to contact their payment provider and also report the issue through Jagex support.
Do not immediately post card numbers, payment screenshots, receipt identifiers, or account information publicly while trying to identify the charge.
RuneScape Ban and Mute Appeals
If you believe a RuneScape or Old School RuneScape ban or mute was applied incorrectly, use Jagex’s official offence-appeal process.
Jagex currently allows eligible offences to be appealed twice. The first two appeals are reviewed manually by a J-Mod. After each review, Jagex sends its decision and reasoning by email.
Jagex currently lists an estimated response time of up to seven days for offence appeals. If both appeals are denied, Jagex says the case is closed.
Do not pay another player, Discord user, social-media account, or third-party website claiming it can remove a RuneScape ban. Only Jagex can change an official account sanction.
RuneScape Technical Problems and Service Status
If RuneScape or Old School RuneScape will not launch, worlds are unavailable, or login services appear offline, review RuneScape Support and current game-status information before changing account settings.
Jagex performs scheduled maintenance and may temporarily take game worlds or website services offline. Current maintenance and major service issues are normally posted through RuneScape’s official support or game-status communications.
If there is no known outage, record the error message, operating system, device, launcher version, network symptoms, and troubleshooting steps already attempted before contacting support.
RuneScape Phishing and Fake Support Scams
Jagex regularly warns players about phishing emails, fake account notices, fraudulent Player Moderator applications, and unofficial Jagex Launcher downloads.
- Open Jagex and RuneScape websites directly instead of following unexpected login links.
- Download the Jagex Launcher only from official Jagex or RuneScape websites.
- Do not enter your credentials into a site sent by another player.
- Never provide an authenticator code or backup code to someone claiming to be support.
- Be suspicious of anyone offering paid account recovery or ban removal.
Jagex Account Changes Planned for 2026
Jagex has announced plans to move most RuneScape and Old School RuneScape players to Jagex Accounts later in 2026. Jagex has said it is targeting approximately November or December 2026, but had not announced an exact mandatory-transition date at the time this information was published.
Jagex says certain Steam, Apple, Google, and Game Center login methods will continue to be supported. Players should follow official RuneScape announcements for the final timetable and migration instructions.
What to Have Ready Before Contacting RuneScape Support
- The email address connected to the Jagex or RuneScape Account
- The correct login username for an older RuneScape Account
- The affected character name
- Purchase date and receipt for a billing problem
- Subscription or payment provider used
- Error messages or screenshots
- Date suspicious account activity began
- Previous support-request number if available
- Offence information for an appeal
- Device, operating system, and launcher information for technical issues
Never include your password, authenticator code, backup codes, complete payment-card details, or other security credentials.
How to Escalate a RuneScape Complaint
Start with the support route designed for the problem rather than sending a general corporate complaint. Account recovery, payment support, offence appeals, and technical troubleshooting each have separate workflows.
If you already submitted a request, keep the support confirmation and respond through the same case where appropriate. Clearly explain what remains unresolved and provide any new evidence requested by Jagex.
For a billing dispute, retain receipts, subscription records, refund requests, and cancellation confirmation. For an account-security issue, preserve login alerts and suspicious emails. For an offence appeal, use the formal appeal process instead of repeatedly submitting unrelated support tickets.
About Jagex and RuneScape
RuneScape is developed and published by Jagex Limited, a British video-game company headquartered in Cambridge, England. Jagex also operates Old School RuneScape and other games in the wider RuneScape franchise.
Jagex’s corporate address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA. The company is led by CEO Jon Bellamy.
Jagex’s current ownership includes CVC Capital Partners and Haveli Investments. Corporate ownership and executive information can change and should be confirmed through Jagex’s official corporate website when needed.
RuneScape Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently has no published RuneScape customer reviews. The displayed rating is 0 out of 5 based on zero reviews and should not be interpreted as evidence of poor customer service.
Because there are no published reviews yet, CSN does not currently have enough feedback to identify meaningful patterns involving RuneScape account recovery, membership billing, refunds, bans, payment issues, technical support, hacked accounts, or response times.
Related Gaming Customer Service Pages
RuneScape Customer Service FAQs
What is the RuneScape customer service phone number?
RuneScape does not currently publish a general telephone number for player support. Use the official RuneScape Support site for account, payment, technical, security, and enforcement issues.
Does Jagex have live customer support?
Yes. The RuneScape support homepage currently lists human live chat from 6 AM to 3 PM PDT and AI support chat available 24/7.
Is RuneScape support available 24 hours?
Jagex’s AI support chat is available 24/7. Human live-chat hours are more limited, so “24/7 support” should not be interpreted as 24-hour access to a live representative.
How do I recover my RuneScape account?
The process depends on whether you use a Jagex Account or an older RuneScape Account. Jagex Accounts use Jagex Account recovery and authentication tools, while older accounts can use the legacy RuneScape Account recovery system.
How do I cancel RuneScape membership?
Jagex Account users can manage subscriptions through Jagex Account Management. Older RuneScape Accounts use RuneScape Account Settings. Purchases made through Apple, Google, Steam, or another provider may need to be canceled through that provider.
Can I get a RuneScape refund?
Jagex currently says it will review refund requests for purchases made directly through Jagex within the previous six months. Approval depends on the purchase and circumstances.
How do I appeal a RuneScape ban?
Use Jagex’s official offence-appeal form. Eligible offences can currently receive two appeals, with the first two reviewed manually by a J-Mod.
How long does a RuneScape ban appeal take?
Jagex currently lists a response estimate of up to seven days for offence appeals.
Where is Jagex located?
Jagex Limited lists its address as 220 Cambridge Science Park, Cambridge, England, CB4 0WA.
Can I call the Jagex corporate number about my RuneScape account?
Jagex publishes a corporate/legal telephone number, but specifically states that technical and player support is not provided through that number. Use RuneScape Support instead.
Who owns Jagex?
Jagex operates under ownership involving CVC Capital Partners and Haveli Investments.
Who is the CEO of Jagex?
Jon Bellamy is the Chief Executive Officer of Jagex.
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