NAACP Customer Service: Phone Number, Reviews and Complaints

Before joining, donating to, volunteering with, or requesting assistance from the NAACP, it is helpful to understand the organization’s contact options. Below, you can find the NAACP’s phone numbers, membership email, national headquarters address, reviews, ratings, complaints, local-unit information, and answers to frequently asked questions.

How to Contact the NAACP

You can contact the NAACP using the following information:

• National Headquarters Phone Number: 410-580-5777
• Constituent Services Phone Number: 410-580-5777
• Membership Phone Number: 866-636-2227
• Additional Phone Number: 1-877-622-2798
• Membership Email: members@naacpnet.org
• Fundraising Phone Number: 410-580-5615
• Fundraising Email: development@naacpnet.org
• Education and Scholarships Email: scholarships@naacpnet.org
• Media Relations Email: communications@naacpnet.org
• Customer Service Hours: The NAACP does not currently publish general telephone-support hours on its official contact page.
• National Headquarters Address: NAACP, 4805 Mt. Hope Drive, Baltimore, MD 21215
• Official Contact Page: https://naacp.org/contact
• Official Website: https://naacp.org/

The NAACP’s official contact page lists separate phone numbers and email addresses for membership, fundraising, scholarships, youth programs, events, media relations, field organizing, and other departments. Contacting the department that most closely matches your question may help your request reach the appropriate team.

The toll-free number 1-877-622-2798 appears as an additional number on the organization’s Better Business Bureau profile. The NAACP’s official contact page currently identifies 410-580-5777 as its main National Headquarters and Constituent Services number.

NAACP Customer Support Reviews and Complaints

The NAACP is a civil rights organization rather than a traditional retail business. Reviews may relate to membership administration, donations, local branches, advocacy requests, event participation, scholarship questions, digital membership cards, merchandise, or interactions with national and local representatives.

At the time this information was reviewed, the NAACP had the following ratings and complaint information:

• BBB Customer Review Rating: Approximately 1 out of 5 stars based on five customer reviews.
• BBB Accreditation: The NAACP was not accredited by the Better Business Bureau.
• BBB Rating: The organization’s BBB profile displayed an F rating.
• BBB Complaints: The BBB complaint page displayed four listed complaints, all marked unanswered.
• NAACP Empowerment Programs Charity Navigator Rating: 91%, earning a Four-Star Charity rating.
• NAACP Foundation Charity Navigator Rating: 80%, earning a Three-Star Charity rating.

Charity Navigator’s ratings apply to separate affiliated nonprofit entities and evaluate factors such as accountability and financial practices. They are not customer-satisfaction ratings and should not be directly compared with BBB customer reviews.

Review scores, complaint totals, accreditation information, and charity ratings can change. Visitors can check the latest information through the Better Business Bureau, NAACP Empowerment Programs Charity Navigator profile, and NAACP Foundation Charity Navigator profile.

What Supporters Like About the NAACP

Positive comments about the NAACP commonly mention:

• Its longstanding involvement in civil rights advocacy
• Opportunities to participate in local community organizing
• Voting-rights, education, economic, health, and justice initiatives
• Youth and college programs
• The ACT-SO achievement program
• Scholarship and educational resources
• National and local events
• Access to civil rights information and Know Your Rights materials
• Opportunities to volunteer, become a member, or support advocacy campaigns
• Resources for local branches and community leaders

Some members value the ability to participate through a local unit rather than only interacting with the national organization. Local branches, state conferences, college chapters, and youth councils may offer meetings, events, volunteer opportunities, and advocacy activities based on community needs.

Common NAACP Complaints

Complaints reported by some members, donors, and individuals seeking assistance commonly involve:

• Difficulty reaching the appropriate national or local representative
• Calls, emails, or letters not receiving a timely response
• Confusion about what happens after purchasing a membership
• Delays receiving a membership card or membership information
• Problems updating member contact information
• Difficulty canceling or changing a recurring donation
• Unexpected donation charges after requesting cancellation
• Questions about refunds for memberships, donations, or purchases
• Local branches not responding to requests for advocacy assistance
• Disappointment when the organization does not accept or pursue an individual complaint
• Difficulty determining whether national headquarters or a local unit should handle an issue
• Concerns about communication, transparency, or follow-up

Experiences can vary because the NAACP operates through a national office, state conferences, regional structures, local branches, college chapters, and youth councils. A complaint involving one local unit may not reflect the practices of the national organization or another branch.

Reasons to Contact the NAACP

Members, donors, volunteers, students, community organizations, and members of the public may contact the NAACP for assistance with:

• Starting, renewing, or updating a membership
• Requesting help with a digital membership card
• Finding a local NAACP branch or unit
• Updating a mailing address, email address, or telephone number
• Asking about a membership payment
• Changing or canceling a recurring donation
• Requesting a donation receipt
• Reporting a billing or payment concern
• Submitting feedback about a local branch
• Requesting civil rights information or resources
• Learning about advocacy campaigns and action alerts
• Asking about scholarships, youth programs, or ACT-SO
• Finding volunteer opportunities
• Requesting media information
• Asking about national or local events
• Reporting a problem with an online account or organization-related purchase

How to Get Faster Help From the NAACP

Prepare the information related to your request before contacting the organization. The details needed will depend on whether the matter involves membership, donations, a local branch, an event, a program, or a civil rights concern.

1. Identify the correct department. Use the membership email for membership questions, the fundraising contact for donations, and the listed program contact for scholarships, youth programs, events, or media inquiries.
2. Include your full name. Use the same name that appears on your membership, donation, payment card, or previous correspondence.
3. Provide your membership number. Include it when requesting help with renewal, membership status, or a digital membership card.
4. Include relevant dates. State when you joined, donated, submitted a form, contacted a branch, or first reported the problem.
5. Keep payment records. Save receipts, confirmation emails, bank statements, and transaction numbers.
6. Identify the local unit. Include the branch, city, state conference, college chapter, or youth council involved.
7. Describe the requested resolution. Clearly state whether you need a response, correction, cancellation, refund review, receipt, membership update, or referral.
8. Save all correspondence. Keep copies of emails, letters, forms, case numbers, and notes from telephone calls.

Written requests are useful when the matter involves a payment, recurring donation, membership status, or complaint. Written communication creates a record of what was requested and when it was submitted.

How to File a Complaint With the NAACP

If you have a complaint about membership service, a donation, a local unit, or another interaction, consider the following steps:

1. Contact the department responsible for the original transaction or request.
2. Provide your name, contact information, membership number, transaction details, and the dates of previous communication.
3. Explain the problem in a clear timeline.
4. State the specific resolution you are requesting.
5. Request written confirmation when canceling a recurring payment or correcting an account.
6. Keep copies of supporting records, including receipts, emails, screenshots, letters, and bank statements.
7. If the issue involves a local unit, contact the appropriate state conference or regional structure when available.
8. If the matter remains unresolved, send a written complaint to National Headquarters at 4805 Mt. Hope Drive, Baltimore, MD 21215.

Payment-related complaints may also be submitted to the Better Business Bureau or an appropriate state consumer-protection or charity-regulation office. Contact your card issuer promptly if you believe a charge is unauthorized, but remember that payment disputes are subject to the issuer’s terms and deadlines.

Requesting Help With a Civil Rights Concern

Individuals sometimes contact the NAACP because they believe they have experienced discrimination or another civil rights violation. A local branch or other NAACP office may provide information, advocacy support, or a referral depending on the circumstances and available resources.

Contacting the NAACP does not guarantee that the organization will open a case, investigate a complaint, provide an attorney, or represent an individual in court. The organization’s advocacy and litigation work frequently addresses broader civil rights issues, policies, and systemic concerns.

When requesting assistance, provide a factual summary that includes:

• What happened
• When and where it happened
• The people, employer, agency, school, landlord, business, or organization involved
• Documents, messages, photographs, recordings, or notices related to the matter
• Steps already taken to report or resolve the issue
• Upcoming hearings, response dates, appeal dates, or filing deadlines
• The type of assistance or resolution being requested

Do not assume that contacting an advocacy organization pauses a court, employment, administrative, housing, education, or civil rights filing deadline. If a legal deadline may apply, consider contacting a licensed attorney, legal-aid organization, government civil rights agency, or other qualified resource promptly.

How to Find a Local NAACP Branch

The NAACP includes state conferences, local branches, college chapters, and youth councils across the United States. Local units may organize meetings, voter engagement, community programs, advocacy campaigns, educational events, and volunteer activities.

Visit the NAACP regional information page or the Take Action section to find information about participating in your area.

Before visiting a local office or attending a meeting, confirm the unit’s current address, meeting schedule, telephone number, and operating status. Local-unit information can change, and some groups may operate by appointment or through scheduled meetings rather than maintaining daily office hours.

NAACP Frequently Asked Questions

What is the NAACP customer service phone number?

The NAACP’s official contact page lists 410-580-5777 for National Headquarters and Constituent Services.

Is 1-877-622-2798 an NAACP phone number?

The number 1-877-622-2798 appears as an additional telephone number on the NAACP’s Better Business Bureau profile. The organization’s official contact page currently lists 410-580-5777 as its primary National Headquarters number.

What is the NAACP membership phone number?

The NAACP membership page lists 866-636-2227 for additional membership questions. The organization also lists 410-580-5777 for its Membership Department.

What is the NAACP membership email address?

Membership questions can be sent to members@naacpnet.org.

What are the NAACP’s customer service hours?

The NAACP does not currently publish general customer service hours on its official contact page. Department availability may vary, so callers may need to leave a message or submit a written request.

Where is the NAACP National Headquarters?

The NAACP lists its National Headquarters at 4805 Mt. Hope Drive, Baltimore, Maryland 21215.

How do I renew my NAACP membership?

Memberships can be renewed through the official NAACP membership renewal page. Members with questions can contact members@naacpnet.org or call 866-636-2227.

How do I get my NAACP membership card?

Contact the National NAACP Contact Center or Constituent Services Team at 410-580-5777. Have your name, email address, membership number, local unit, and payment information available.

How do I update my NAACP membership information?

Members may be able to update information through their digital membership card. You can also email members@naacpnet.org or call the membership department for assistance.

How do I cancel a recurring NAACP donation?

Contact the Fundraising Department at 410-580-5615 or email development@naacpnet.org. Include your name, contact information, donation amount, payment date, and any available transaction or donor number. Request written confirmation that the recurring contribution has been canceled.

How do I request a donation receipt?

Contact the Fundraising Department and provide your name, mailing address, email address, donation date, amount, and payment method. Do not email a complete credit-card or bank-account number.

Are all donations to the NAACP tax-deductible?

The tax treatment can depend on which NAACP-related entity receives the contribution. The organization states that donations supporting advocacy and lobbying through the NAACP are not tax-deductible, while qualifying donations to NAACP Empowerment Programs or the NAACP Foundation may be tax-deductible. Review the donation page and receipt or consult a qualified tax professional for guidance about a specific contribution.

Can the NAACP represent me in a legal case?

Contacting the NAACP does not guarantee legal representation. The organization may review certain matters, provide advocacy resources, identify broader civil rights concerns, or refer individuals to other resources. People facing legal deadlines should contact an attorney or legal-aid provider promptly.

How do I report discrimination to the NAACP?

Begin by contacting the national office or an appropriate local unit. Provide a concise timeline, supporting documents, the names of the parties involved, and any deadlines. Do not send original documents unless specifically requested.

How do I file a complaint about a local NAACP branch?

First contact the local unit and request a response in writing. If the issue remains unresolved, contact the relevant state conference, regional structure, or National Headquarters. Include the local unit’s name, the people involved, dates, previous correspondence, and the resolution requested.

How do I contact the NAACP about a scholarship?

Scholarship and education questions can be emailed to scholarships@naacpnet.org. Include the scholarship or program name, application year, applicant name, and the specific question.

How do I contact the NAACP about ACT-SO?

The official contact page lists 410-580-5650 and actso@naacpnet.org for ACT-SO questions.

How do I contact the NAACP for media inquiries?

Media inquiries can be sent to communications@naacpnet.org.

Is the NAACP accredited by the Better Business Bureau?

The NAACP was not accredited by the Better Business Bureau when this information was reviewed. BBB accreditation is voluntary and is separate from customer reviews and the letter rating displayed on a profile.

NAACP Compared With Other Civil Rights Organizations

People considering membership, donations, advocacy participation, or assistance may also research organizations such as the American Civil Liberties Union, Southern Poverty Law Center, National Urban League, Legal Defense Fund, and local legal-aid groups.

These organizations are not interchangeable. Their missions, geographic coverage, membership structures, legal-intake procedures, advocacy priorities, and available services differ. Review each organization’s official website and contact procedures to determine which resource most closely matches your concern.

Complaints and reviews are sometimes shared on social-media platforms such as Facebook. Avoid posting membership numbers, payment information, legal documents, private correspondence, or sensitive personal information publicly.

About the NAACP

The National Association for the Advancement of Colored People is a civil rights organization focused on racial equality, civic engagement, education, economic opportunity, health, environmental justice, advocacy, and other issues affecting Black communities.

The organization operates through a national office and a network of state conferences, local branches, youth councils, and college chapters. Its activities include advocacy campaigns, public education, community organizing, policy work, litigation, youth programs, scholarships, events, and voter-engagement initiatives.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides an independent rating and comment section where visitors can describe their experiences with the NAACP, its membership services, donations, programs, and local units.

Note: This website is not associated with, endorsed by, or operated by the NAACP, NAACP Empowerment Programs, the NAACP Foundation, or any local NAACP unit. Phone numbers, email addresses, ratings, complaint totals, office information, program details, and policies may change. Verify important information through the organization’s official website before donating, joining, submitting documents, or relying on a support procedure.