Before joining New York Sports Clubs, it is helpful to understand which support channel handles membership questions, billing disputes, cancellations, freezes, annual fees, personal training, classes, rewards, club access, and complaints.
New York Sports Clubs, commonly called NYSC, operates neighborhood fitness clubs in New York, New Jersey, Massachusetts, Pennsylvania, and Washington, D.C. Membership terms, amenities, prices, and local operating hours can differ by club and membership type.
How to Contact NYSC Customer Service
NYSC members can use the following support options:
- Membership, Billing, and General Questions: NYSC Customer Support Form
- Online Membership Cancellation or Freeze: NYSC Cancel or Freeze Portal
- ABC Fitness Billing Customer Care: 1-888-827-9262
- ABC Fitness Billing Email: customercare@abcfitness.com
- Local Club Support: Use the location page to find the telephone number and hours for a specific club.
- Club Locator: Find an NYSC Location
- Member Account and App: NYSC Member Sign In
- Membership Policies: NYSC Club and Membership Policies
- Frequently Asked Questions: NYSC FAQ
- Corporate and Privacy Correspondence: New TSI Holdings, Inc., 100 Duffy Avenue, Hicksville, NY 11801
- Official Website: NewYorkSportsClubs.com
NYSC does not currently publish a single general customer-service telephone number or one standard schedule for its member-support team. Customers are directed to the online form, their local club, or ABC Fitness for billing and account assistance.
Local club telephone numbers and operating hours vary. Use the club locator rather than relying on an old directory listing.
The former corporate address at 399 Executive Boulevard in Elmsford, New York, appears in older records. NYSC’s current privacy policy lists 100 Duffy Avenue in Hicksville, New York, for written correspondence.
Which NYSC Support Channel Should You Use?
Membership and General Questions
Use NYSC’s online contact form for concerns involving:
- Membership options
- Club access
- Unexpected fees
- Membership changes
- Class access
- Personal training
- Locker rentals
- Club conditions
- Employee service
- Unresolved local club concerns
Include the member’s name, membership barcode, home club, account email address, date of the issue, and requested resolution.
Do not submit a full payment-card number, bank-account number, account password, or medical information through an ordinary message.
Billing and Payment Questions
NYSC identifies ABC Fitness as its membership-billing partner. Members can use 1-888-827-9262 or [customercare@abcfitness.com](mailto:customercare@abcfitness.com) for assistance with:
- Monthly membership dues
- Payment-method updates
- Failed or declined payments
- Account balances
- Cancellation or freeze requests
- Billing after a cancellation request
- Annual-fee questions
- Membership account records
ABC Fitness is a separate billing-services company. NYSC club management remains responsible for club services, membership sales, facility conditions, classes, training, and other local operational matters.
Local Club Problems
Begin with the front desk or club general manager when the concern involves:
- Club hours
- Equipment condition
- Cleanliness
- Locker rooms
- Towel service
- Saunas or steam rooms
- Parking
- Group fitness schedules
- Personal trainers
- Lost property
- Employee conduct
Club telephone numbers are available through the official locator. Keep the name of the employee or manager, the date of the conversation, and any promised follow-up.
How to Cancel an NYSC Membership
NYSC currently provides three principal cancellation methods:
- Cancel in a club: Ask a front-desk team member to process the request.
- Cancel online: Use the official cancellation portal and enter the membership barcode, account email address, and home club.
- Use customer support: Submit the NYSC contact form or use ABC Fitness Customer Care.
The online cancellation page is available at:
https://cancelfreeze.newyorksportsclubs.com/
The membership remains active until the member receives confirmation that the cancellation has been completed. Save the confirmation page, email, case number, and final access date.
Merely stopping gym visits, deleting the NYSC app, removing a payment method, or asking a bank to block a charge does not necessarily cancel the membership agreement.
NYSC Cancellation Notice Period
NYSC instructs members to provide at least five business days’ notice before the next billing date or the end of the applicable billing period.
A request received within five days of the next billing date can result in:
- One additional billing cycle
- Payment for an additional month
- Continued club access through that paid period
The exact requirement is governed by the membership agreement. Review the agreement before selecting a cancellation date.
Annual-Commitment Cancellation Fee
NYSC states that a member who cancels an annual-commitment membership before completing the 12-month obligation may be charged a $150 cancellation fee.
The fee is collected when the cancellation is processed, and access generally continues through the current billing period.
Exceptions may be available under the membership agreement or applicable state law for circumstances such as disability, relocation, military service, or other qualifying events. Supporting documentation may be required.
Three-Day Consumer Cancellation Right
NYSC advises newly enrolled members who want to use an applicable three-day cancellation right to speak with their club team or ABC Fitness Customer Care.
This type of cancellation is not currently available through the standard online cancellation portal.
The right and deadline can depend on the state, contract, purchase method, and membership agreement. Submit the request promptly and retain written confirmation.
Canceling Personal Training or Locker Rentals
Recurring services that cannot be purchased online generally cannot be canceled through NYSC’s online membership portal.
Examples include:
- Personal Training Memberships
- Recurring training packages
- Monthly locker rentals
- Other club-specific add-ons
Speak directly with the club team and review the separate agreement for the service.
Canceling the primary gym membership may not automatically cancel a personal-training or locker agreement.
How to Freeze an NYSC Membership
Members can request a freeze:
- Through the online cancellation and freeze portal
- At an NYSC club
- Through the online contact form
- Through ABC Fitness Customer Care
NYSC’s published freeze policy states that:
- A freeze can generally last from one to 12 whole months.
- A freeze cannot normally begin during the first 90 days after enrollment.
- A freeze cannot be applied retroactively.
- A freeze cannot generally begin during a cancellation-notice period.
- A monthly freeze fee may apply.
- Regular dues are suspended during the approved freeze.
- Club access and services are unavailable during the freeze.
- An annual fee can still be charged.
- An annual commitment is extended by the length of the freeze.
NYSC instructs members to submit freeze requests at least five business days before the billing date.
A no-cost medical freeze is available in Pennsylvania with a signed doctor’s note, according to NYSC’s current policy. Other medical, military, or hardship accommodations depend on the membership agreement and applicable law.
Save written confirmation showing the freeze’s beginning date, ending date, fee, and date on which normal billing will resume.
NYSC Membership Types
Available membership options can differ by club. NYSC currently describes several general membership categories:
- Neighborhood Membership: Access to one designated club at participating locations
- Passport Membership: Access to NYSC locations included by the plan
- Annual-Commitment Membership: Discounted monthly dues with a 12-month commitment at participating clubs
- Month-to-Month Membership: Ongoing membership without a long-term commitment
- Student Membership: Discounted options for qualifying students with proof of enrollment
Memberships are legally binding agreements. Before joining, review:
- Monthly dues
- Enrollment or initiation charges
- The annual fee
- The initial commitment period
- Cancellation notice requirements
- Early-cancellation fees
- Club-access restrictions
- Freeze charges
- Automatic-renewal terms
- Personal-training or add-on agreements
Promotional advertising may emphasize the initial payment or discounted period without displaying every recurring charge as prominently. Review the final membership agreement before signing.
Automatic Month-to-Month Continuation
NYSC states that an annual membership generally continues on a month-to-month basis after the initial 12-month term.
Completing the commitment does not automatically close the account. A member who no longer wants the membership must follow the applicable cancellation process.
NYSC Annual Fee
An annual fee may apply in addition to monthly dues. NYSC states that the fee supports investments in equipment, programs, and facilities.
For applicable newer memberships, the annual fee is generally billed seven days after enrollment and on the same calendar date each year afterward.
Older agreements may:
- Use another annual-fee date
- Call the charge a maintenance fee
- Apply a different amount
- Not include the fee
The membership agreement controls the amount and billing date.
A membership freeze does not necessarily prevent an annual fee from being charged.
Updating NYSC Billing Information
Members can update eligible payment information through the NYSC app:
- Open the NYSC app.
- Select the three-dot menu.
- Open My Account.
- Select Payment Methods.
- Enter and save the updated billing information.
Payment information can also be updated through the front desk of the home club or with billing support.
Updating a card does not resolve a past-due balance automatically. Confirm whether a separate payment is required.
Removing or replacing a payment method does not cancel the membership.
Unexpected NYSC Charges
When an unfamiliar charge appears, review:
- The monthly membership dues
- The annual or maintenance fee
- A freeze charge
- An early-cancellation fee
- Personal-training charges
- A locker rental
- Drinks or merchandise purchased at the club
- A returned-payment or late charge
- An additional club usage fee
Compare the charge with the membership agreement and previous statements.
When reporting a disputed charge, provide the transaction date, amount, last four digits of the payment method, home club, membership barcode, and any cancellation confirmation.
Do not send a complete payment-card or bank-account number by ordinary email.
Changing an NYSC Membership or Home Club
Membership upgrades and downgrades depend on the agreement and available plans.
A change can result in:
- Different monthly dues
- New club-access restrictions
- Additional fees
- A new commitment period
- A revised membership agreement
Speak with the club team before authorizing a change.
Members can request a home-club change at the front desk. A Passport member moving to a Neighborhood plan or a Neighborhood member transferring clubs may need to sign an updated agreement.
Keep a copy of the revised terms.
NYSC Club Access and Check-In
Members use the NYSC app and membership barcode to enter clubs. The barcode is personal and cannot be shared.
NYSC states that allowing another person to use a member’s barcode can result in immediate termination.
Members may also be asked to have a photograph taken for account security and identity verification.
Access to another NYSC club depends on the membership. Additional usage fees may apply when visiting a club outside the plan’s included access.
Check with the destination club before visiting.
NYSC Guest Passes and Free Trials
Guest access can be available through:
- Special promotional guest weeks
- A first-time visitor pass
- MY Club Rewards redemptions
- Paid daily guest access at participating clubs
Guest fees and availability vary by location. Guests generally need to present photo identification and sign a waiver.
Standard memberships do not necessarily include unlimited guest privileges.
A free pass is normally intended for prospective local members who meet the promotion’s eligibility requirements. Identification and proof of residence may be required.
NYSC Group Fitness Classes
NYSC memberships generally include group fitness classes at participating locations. Offerings can include:
- Strength and conditioning
- Yoga
- Cycling
- Dance cardio
- HYROX training
- Other location-specific programs
Class registration opens 48 hours before the scheduled start time. Members should reserve a place through the applicable NYSC booking system or app.
Class schedules, instructors, capacity, and formats can change.
Arrive early enough to check in and set up equipment. Members who arrive late may lose their reserved place when the class or safety rules require it.
Small-Group Training
Small-group training is a paid service and requires advance registration.
Sessions:
- Have expiration dates
- Are generally nonrefundable
- Cannot normally be reinstated after expiration
Review the package terms before purchasing.
NYSC Personal Training Support
NYSC offers Personal Training Memberships and individual training sessions.
A Personal Training Membership is an add-on requiring an active gym membership in good standing. The agreement includes a minimum commitment period.
Current NYSC policies state that:
- Training sessions have expiration dates.
- Expired sessions are not reinstated or extended.
- Sessions are nontransferable.
- Personal Training Memberships cannot be frozen during the commitment period.
- The membership cannot be downgraded during the initial three-month period.
- Unused sessions remain subject to the agreement’s expiration rules.
Single 30- and 60-minute sessions may also be available. Individual sessions must generally be used at the club where they were purchased.
Canceling a Training Appointment
NYSC requires at least 24 hours’ notice to cancel a scheduled personal-training session without being charged.
A session canceled with less than 24 hours’ notice can be forfeited and may not be refunded or rescheduled.
This appointment rule is separate from canceling a recurring Personal Training Membership.
MY Club Rewards Support
MY Club Rewards is NYSC’s free points-based loyalty program.
Members can earn points for activities such as:
- Checking into a club
- Taking group fitness classes
- Attending personal-training sessions
- Referring qualifying new members
- Purchasing eligible drinks or merchandise
- Celebrating a birthday
Rewards can include:
- Membership dues
- Guest passes
- Personal-training sessions
- Club merchandise
- Other available products and services
The email address used for MY Club Rewards should match the email associated with the NYSC membership.
For rewards assistance, NYSC directs members to their club general manager.
Points remain available while the membership is active, subject to program rules. They cannot be exchanged for cash, and NYSC can change or discontinue available rewards.
NYSC App Support
The NYSC app can be used to:
- Display the membership barcode
- Check into clubs
- Review account information
- Update payment methods
- Book classes
- Access virtual workouts
- Monitor club usage
- Access MY Club Rewards
When the app does not recognize an account:
- Confirm the email address used for the membership.
- Install the latest app version.
- Reset the password.
- Close and reopen the app.
- Sign out and sign back in.
- Ask the home club to verify the account email and barcode.
Do not create multiple member profiles unless instructed, since duplicate records can interfere with billing, class booking, or rewards.
NYSC Amenities and Club Policies
Amenities vary by location and can include:
- Cardio and strength equipment
- Free weights and lifting platforms
- Functional training areas
- Group fitness studios
- Cycling studios
- Recovery lounges
- Locker rooms
- Saunas and steam rooms
- Pools
- Racquet facilities
- Towel service
- Parking
Not every club offers every amenity. Certain services can require an additional fee.
Check the location page or speak with the club before joining when a particular amenity is essential.
Age Requirements
NYSC states that a person age 14 or older can join with approval from a parent or guardian.
Children under 14 cannot use cardio areas, strength-training areas, or group-exercise studios unless enrolled in an approved supervised program.
Pool and racquet-sport age rules can vary by club.
Phone, Photography, and Video Rules
Phone conversations and general phone use are restricted in exercise areas and locker rooms.
NYSC allows respectful filming in general workout spaces, but members should avoid recording other people.
Photography and video are prohibited in private areas, including:
- Locker rooms
- Saunas
- Steam rooms
- Spa treatment rooms
- Pools
- Group fitness classes
A violation can result in loss of privileges or membership action.
Lost or Stolen Property
Members should bring their own lock for day-use lockers unless a club provides another system.
NYSC states that it is not responsible for lost or stolen property. Do not leave valuables unattended.
Monthly locker rentals are nontransferable and generally nonrefundable. Property remaining after a rental expires can be discarded or donated.
How to File an NYSC Customer Service Complaint
Members with an unresolved billing, cancellation, facility, training, or service concern can use the following process:
- Review the membership agreement. Identify the dues, commitment, cancellation, freeze, and annual-fee provisions.
- Save supporting records. Keep contracts, bank statements, cancellation confirmations, emails, screenshots, and club receipts.
- Begin with the home club. Ask the front desk for the club general manager when the matter can be handled locally.
- Use the NYSC contact form. Include the home club, membership barcode, account email, dates, and requested resolution.
- Use ABC Fitness for billing. Use 1-888-827-9262 or customercare@abcfitness.com.
- Request written confirmation. Ask for a case number, effective cancellation or freeze date, final charge, and access end date.
- Follow up using the same case. Avoid submitting multiple unrelated requests for the same issue.
A useful complaint should include:
- The member’s name
- The home club
- The membership barcode
- The account email address
- The membership type
- The date and amount of disputed charges
- The date a cancellation or freeze was requested
- Previous case numbers
- The requested resolution
Do not publish a membership barcode, payment information, home address, account password, medical document, or employee’s private information in a public review.
About New York Sports Clubs
New York Sports Clubs traces its history to Town Squash Inc., founded in New York City in 1973. The business expanded from squash clubs into full-service fitness centers with exercise equipment, classes, personal training, and other wellness services.
The current NYSC business is operated by New TSI Holdings, Inc. Its affiliated fitness brands include New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, and Lucille Roberts.
NYSC states that it came under new ownership and leadership in 2021 and acquired boutique fitness brand Fhitting Room in 2022.
The company’s current website lists clubs in New York City and surrounding communities, New Jersey, Boston, Washington, D.C., and Philadelphia.
NYSC Customer Reviews and Complaints
Member experiences can differ according to the club, membership agreement, local management, equipment, class schedule, trainer, and billing circumstances.
A useful NYSC review should identify:
- The club location
- The membership type
- The date of the experience
- Whether the concern involved billing, cancellation, training, cleanliness, equipment, or service
- The support channel used
- Any case number with private information concealed
- How NYSC or ABC Fitness responded
- Whether the concern was resolved
Customers comparing health clubs may also find these CustomerServiceNumbers.com pages helpful:
NYSC Customer Service Frequently Asked Questions
What is the NYSC customer service phone number?
NYSC does not currently publish one companywide general member-service number. Members can use the online contact form, their local club, or ABC Fitness billing support at 1-888-827-9262.
What is the NYSC billing support email?
NYSC identifies [customercare@abcfitness.com](mailto:customercare@abcfitness.com) for assistance from its billing partner.
How do I cancel an NYSC membership?
Cancel through the official online portal, at a club, through the NYSC contact form, or with ABC Fitness Customer Care.
What information is needed to cancel online?
The online portal requires the membership barcode, account email address, and home club.
How much notice does NYSC require for cancellation?
NYSC instructs members to provide at least five business days’ notice to avoid another billing cycle. The individual membership agreement controls.
Does NYSC charge an early-cancellation fee?
A member canceling an annual-commitment plan before completing the 12-month term may be charged a $150 cancellation fee, subject to the membership terms and applicable law.
Can I freeze an NYSC membership?
Eligible memberships can generally be frozen for one to 12 whole months. A freeze fee applies, club access is suspended, and the commitment period can be extended.
Can I cancel personal training online?
Recurring personal-training agreements and other services that cannot be purchased online generally must be canceled through the club.
How do I dispute an NYSC charge?
Use ABC Fitness Customer Care and the NYSC contact form. Provide the transaction date, amount, home club, membership information, and any cancellation confirmation.
When is the NYSC annual fee charged?
For applicable newer memberships, NYSC states that the annual fee is charged seven days after joining and on the same calendar date each year. Older agreements can differ.
How do I update my NYSC payment method?
Use Payment Methods under My Account in the NYSC app or ask the home club for assistance.
Can I bring a guest to NYSC?
Guest access is available during certain promotions, through qualifying rewards, or for a location-specific daily fee. Standard memberships do not necessarily include regular guest privileges.
Do NYSC memberships include classes?
NYSC states that memberships include group fitness classes at most locations. Reservations open 48 hours before the class.
Can NYSC personal-training sessions be refunded?
NYSC states that individual and membership-based training sessions are nonrefundable and nontransferable and have expiration dates.
Who owns NYSC?
The current New York Sports Clubs business is operated by New TSI Holdings, Inc.
Where is NYSC’s corporate office?
NYSC’s current privacy policy lists New TSI Holdings, Inc., 100 Duffy Avenue, Hicksville, New York 11801, for written correspondence.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with New York Sports Clubs, New TSI Holdings, Inc., ABC Fitness, any individual NYSC club, personal trainer, rewards provider, payment processor, or affiliated fitness brand.
The information on this page is provided for general informational purposes and may change. Membership dues, cancellations, freezes, annual fees, club access, personal training, classes, and rewards are governed by the applicable membership agreement, club policies, and law.
CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish a membership barcode, payment information, medical documentation, account password, home address, or other sensitive personal information in a public comment.