Use this page to contact MyPillow customer service for orders, returns, exchanges, RMA numbers, shipping, product questions, warranty claims, product registration, accessibility help, complaints, and customer reviews. MyPillow sells pillows, sheets, mattress toppers, mattresses, blankets, towels, slippers, pet products, and other home goods through MyPillow.com, phone ordering, shows, stores, and select retail channels.
MyPillow Customer Service Phone Number and Contact Options
- Customer Service Phone: 1-800-308-1299
- Local Customer Service Phone: 952-442-6199
- Order by Phone: 1-800-544-8939
- Customer Service Hours: Monday through Friday, 7 a.m. to 7 p.m. CST; closed Saturday and Sunday
- Contact Form: MyPillow Contact Us
- Help Center: MyPillow Support
- Start a Return or Exchange: MyPillow Returns and Exchanges
- 60-Day Money-Back Guarantee: MyPillow Guarantee
- Warranty Registration: MyPillow Warranty Registration
- FAQ: MyPillow FAQ
- Store / Show Locator: Find MyPillow Stores and Shows
- Legal / Privacy Notice Address: MyPillow, 1550 Audubon Rd, Chaska, MN 55318
- Official Website: MyPillow.com
Choose the Correct MyPillow Support Route
MyPillow support depends on whether your issue involves a new order, an existing order, return, exchange, warranty claim, product registration, shipping, product care, accessibility, store purchase, show purchase, or privacy request.
- New phone order: Call 1-800-544-8939.
- Existing order, billing, refund, or future order question: Call customer service at 1-800-308-1299.
- Return or exchange: Start through the MyPillow return/exchange portal or call customer service for an RMA number.
- Warranty claim: Review the 10-year warranty and register the product if needed.
- Product-care question: Use the FAQ for washing, drying, pillow type, pillow color tag, and care instructions.
- Store or show purchase: Use the store/show locator and keep your receipt or proof of purchase.
- Accessibility help: Use MyPillow’s accessibility statement and contact options if you have difficulty using the website.
- Privacy, email, SMS, or account issue: Use MyPillow’s privacy policy, contact form, unsubscribe tools, or customer-service route.
Information To Have Ready Before Contacting MyPillow
Before calling, submitting the contact form, starting a return, or requesting warranty help, gather the details that apply to your issue:
- Order number, confirmation email, invoice, receipt, or proof of purchase
- Name, phone number, email address, billing ZIP code, and shipping ZIP code used on the order
- Product name, size, color, quantity, and purchase date
- RMA number if a return or exchange has already been started
- Tracking number, carrier, delivery date, or shipping issue details
- Photos of the product, packaging, label, defect, or damage if MyPillow requests them
- Warranty registration details if relevant
- Store, show, retailer, or phone-order information if not purchased online
- Prior support messages, call notes, representative name, or case number if available
- A short summary of the issue and the resolution you are requesting
For public reviews, do not post order numbers, RMA numbers, receipts, tracking numbers, payment details, home addresses, phone numbers, emails, account screenshots, health information, or photos that reveal private rooms or documents.
Common Reasons Customers Contact MyPillow
- Order status, phone orders, online orders, payment questions, and future orders
- Returns, exchanges, RMA numbers, refund timing, and return shipping questions
- 60-day money-back guarantee questions
- 10-year warranty questions for workmanship or material defects
- Product registration, product-care questions, washing and drying instructions, and pillow identification
- Shipping delays, missing packages, damaged packages, and tracking questions
- Store, show, outlet, or retail purchase questions
- Accessibility assistance for using MyPillow.com
- Email marketing, SMS messages, privacy questions, and account preferences
- Complaints about customer-service response, refunds, returns, product quality, warranty handling, or order mistakes
Orders, Billing, Shipping, and Phone Purchases
If your issue involves a new phone order, use MyPillow’s order line at 1-800-544-8939. For existing orders, billing, refunds, order status, or future order questions, call customer service at 1-800-308-1299 or use the contact form.
MyPillow’s terms say orders may ship by DHL, USPS, or FedEx depending on location and order size. Keep your confirmation email, order number, tracking number, and shipping messages until the order is delivered and accepted.
Returns, Exchanges, RMA Numbers, and Refunds
MyPillow’s return policy says eligible MyPillow brand products may be returned within the first 60 days from the date you receive your original order, unless a different return policy applies to a specific product. MyPillow says it refunds 100% of the purchase price, less shipping costs, after it receives the returned product.
An RMA number is required for returns and exchanges. MyPillow says the RMA number must be on the packing slip and outside of the box, or the shipment may be refused. Return costs are generally the customer’s responsibility unless the policy or support team says otherwise.
Do not send products back without following the current MyPillow return instructions. Keep the RMA number, packing slip, shipping label, tracking number, and refund messages until the issue is resolved.
MyPillow 10-Year Warranty
MyPillow says its products have a 10-year warranty for workmanship and/or material defects. MyPillow says it will replace a defective product with a product of equal or greater value and will cover shipping charges for approved warranty replacement.
Warranty coverage may depend on the product, proof of purchase, defect type, purchase channel, and current warranty terms. CustomerServiceNumbers.com does not decide warranty coverage, product-defect status, replacement eligibility, refund eligibility, or legal rights.
Product Care, Pillow Identification, and Washing Instructions
Many MyPillow support questions involve identifying a pillow, washing a pillow, drying a pillow, selecting a pillowcase, or asking whether a pillow can be laundered. MyPillow’s FAQ explains pillow color-tag identification and product-care guidance.
Always follow the product label and current MyPillow instructions for your exact product. Care instructions may vary for pillows, sheets, towels, blankets, slippers, mattress toppers, mattresses, pet products, and clearance products.
Store, Show, Outlet, and Retail Purchase Questions
MyPillow products may be purchased through MyPillow.com, phone ordering, the MyPillow official outlet store, shows, events, and some retail channels. If your issue involves a store, show, outlet, or third-party retailer, keep your receipt and contact the seller where you purchased the product, then contact MyPillow if the issue involves warranty or product support.
Accessibility, Privacy, Email, and SMS Preferences
MyPillow provides accessibility assistance for customers who have difficulty using or accessing elements of the website. MyPillow also has privacy, California privacy, email marketing, and SMS messaging terms that may apply to online accounts, purchases, texts, and marketing communications.
- MyPillow Accessibility Statement
- MyPillow Privacy Policy
- California Privacy Notice
- MyPillow Messaging Terms
If you receive a suspicious email, text, coupon, discount code, invoice, order message, refund offer, or payment request claiming to be from MyPillow, verify it through MyPillow.com or the official customer-service number before clicking links or sharing payment information.
Health, Sleep, and Product Claim Questions
MyPillow’s own materials state that MyPillow products are not medical devices and are not intended to diagnose, treat, mitigate, or cure disease. Product information on MyPillow.com should not be treated as medical advice.
If your question involves neck pain, back pain, allergies, sleep apnea, pregnancy, medical treatment, injury, medication, breathing, skin irritation, or another health-sensitive topic, contact a qualified medical professional. CustomerServiceNumbers.com does not provide medical, sleep-health, allergy, diagnosis, treatment, or product-safety advice.
Fraud, Scams, Payment Safety, and Safe Review Tips
When contacting MyPillow or leaving a public review, protect your private information. Do not post order numbers, RMA numbers, receipts, tracking numbers, payment details, shipping labels, account screenshots, addresses, phone numbers, emails, medical information, or photos that reveal private rooms or documents.
If a website, ad, social post, or text message offers a suspicious MyPillow discount or asks you to pay outside the official checkout process, verify it through MyPillow.com or official customer service before placing an order.
How to Escalate a MyPillow Complaint
If your MyPillow issue is not resolved after the first contact, keep your complaint organized and use the correct route.
- Identify whether the issue involves a new order, existing order, return, exchange, RMA, refund, warranty, product care, shipping, accessibility, privacy, or marketing messages.
- Call customer service at 1-800-308-1299 or use the official contact form.
- For returns and exchanges, start the return process and obtain an RMA number before shipping anything back.
- For warranty claims, gather the product name, proof of purchase, photos, and warranty registration information if available.
- Save receipts, order confirmations, RMA numbers, tracking numbers, support messages, product photos, and written responses.
- Ask for a case number, return instructions, refund timeline, exchange details, warranty decision, shipping update, or written next step.
- For payment disputes, legal questions, medical concerns, product-safety issues, privacy rights, or accessibility rights, contact MyPillow, your bank, your card issuer, a qualified professional, or the appropriate agency through official channels.
MyPillow Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently invites customers to share reviews about MyPillow customer service. Useful reviews may discuss order support, phone ordering, returns, exchanges, RMA numbers, refund timing, warranty claims, shipping, product quality, product care, accessibility support, marketing messages, response times, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include order numbers, RMA numbers, receipts, payment details, tracking numbers, addresses, phone numbers, emails, health information, account screenshots, or photos that reveal private rooms or documents.
Frequently Asked Questions About MyPillow Customer Service
What is the MyPillow customer service phone number?
MyPillow customer service can be reached at 1-800-308-1299. MyPillow also lists 952-442-6199 for customer service.
What is the MyPillow order phone number?
MyPillow lists 1-800-544-8939 for ordering by phone.
Is MyPillow customer service available 24/7?
MyPillow’s current support page says customer-service and call-center support is available Monday through Friday, 7 a.m. to 7 p.m. CST, and closed Saturday and Sunday. Check MyPillow.com before relying on older 24/7 listings.
How do I contact MyPillow online?
Use the MyPillow contact form or support page. Include your order number, product name, purchase details, and a short description of the issue.
What is MyPillow’s return policy?
MyPillow’s current return terms say eligible MyPillow brand products may be returned within 60 days from the date you receive the original order, unless a different product-specific policy applies. Shipping costs are generally excluded, and return costs are the customer’s responsibility.
Do I need an RMA number for a MyPillow return?
Yes. MyPillow’s terms say an RMA number is required for returns and exchanges, and the RMA number must appear on the packing slip and outside of the box.
What is MyPillow’s warranty?
MyPillow says its products have a 10-year warranty for workmanship and/or material defects, with replacement using a product of equal or greater value for approved defects.
Where is MyPillow located?
MyPillow’s current legal and privacy materials list 1550 Audubon Rd, Chaska, MN 55318. Older materials may show other Chaska addresses, so use MyPillow.com for the current route before mailing anything.
Does MyPillow sell products in stores?
MyPillow’s store and show locator lists current store or show options. Availability may vary by location, product, show schedule, and retailer.
Is MyPillow a medical product?
No. MyPillow’s own materials say MyPillow is not a medical device and is not intended to diagnose, treat, mitigate, or cure disease. Contact a qualified medical professional for health or sleep-related concerns.
Related Resources
Customers comparing bedding, mattress, furniture, and home-goods customer support may also find these CustomerServiceNumbers.com pages useful: Tempur-Pedic Customer Service, Sleep Number Customer Service, Mattress Firm Customer Service, Wayfair Customer Service, and Overstock Customer Service. For general customer review sharing, you can also visit ZeroStars.org.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with MyPillow, My Pillow, Inc., Mike Lindell, any retailer, any shipping carrier, any payment provider, or any medical provider.
Share Your Experience With MyPillow
Have you contacted MyPillow about an order, phone purchase, return, exchange, RMA number, refund, shipping issue, product-care question, warranty claim, product registration, accessibility issue, email/SMS preference, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, RMA numbers, receipts, tracking numbers, payment details, addresses, phone numbers, emails, health information, or photos that reveal private rooms or documents in your public review.
Page Update Note
This MyPillow customer service page was updated on July 1, 2026, to verify the current customer-service phone number, order phone number, support hours, contact form, return and exchange routing, 60-day money-back guarantee, 10-year warranty, product support resources, address context, accessibility information, privacy resources, related links, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with MyPillow, My Pillow, Inc., Mike Lindell, any retailer, shipping carrier, payment provider, bank, card issuer, medical provider, or consumer agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For returns, refunds, warranty coverage, medical questions, product-safety questions, payment disputes, legal questions, privacy rights, accessibility rights, or health-related concerns, contact MyPillow, the retailer, your bank, your card issuer, a qualified medical professional, a consumer agency, or another qualified official source through official channels.
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