Category: Shipping and Delivery Customer Service Information

Access essential contact information for leading shipping and delivery companies, including major providers like UPS, Fedex and USPS. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other shipping and delivery services.

  • UPS Customer Service Phone Number, Support and Reviews

    If your UPS package is late, marked delivered but missing, damaged, stuck in transit, held for import fees, or you need help with a claim, delivery change, pickup, return, or billing issue, start with the correct UPS support route. UPS handles package tracking, delivery changes, claims, billing, invoices, fraud alerts, UPS My Choice, pickups, returns, and business shipping through different online tools and support teams.

    UPS Customer Service Phone Number and Support

    Use the following UPS customer service options for package tracking, delivery problems, lost or damaged packages, claims, pickups, returns, billing, invoices, account issues, fraud alerts, and complaints:

    Choose the Correct UPS Support Route

    UPS issues can involve tracking, delivery changes, claims, billing, returns, pickup requests, import fees, UPS My Choice, UPS Store locations, or account security. Choosing the correct route can help you avoid delays.

    Package Tracking and Delivery Status

    For tracking questions, start with the UPS tracking page and enter the tracking number exactly as shown. Tracking can show whether the package is in transit, out for delivery, delayed, delivered, returned to sender, held, or awaiting additional information.

    Late, Missing, or Delivered-But-Not-Received Packages

    If a package is late or marked delivered but missing, check the delivery photo or proof of delivery if available, the front door, side door, garage, mailroom, parcel locker, building office, neighbors, and any alternate delivery location. If the package is past the delivery window and cannot be found, contact UPS at 1-800-742-5877 or start the claim process if eligible.

    Lost or Damaged Package Claims

    UPS allows claims for lost or damaged packages. UPS says claims for lost or damaged packages should be started within 60 days of scheduled delivery. Shippers often have more claim rights than recipients, so the person or business that created the shipment may need to file or complete the claim.

    Delivery Changes and UPS My Choice

    For delivery holds, reroutes, delivery instructions, delivery alerts, pickup at a UPS Access Point, or changing a delivery address, use UPS My Choice or the delivery options shown on the tracking page. Some changes may require the shipper’s approval or may not be available for every shipment.

    Returns and Return Labels

    If your return label does not work, the package has not been scanned, or a return is stuck in transit, check the tracking number from the return label and contact the retailer or shipper. UPS may be able to confirm tracking activity, but the merchant usually controls the refund or return approval.

    Billing, Invoices, Import Fees, and Adjusted Charges

    UPS billing issues may involve account invoices, import duties, taxes, brokerage fees, adjusted shipping charges, missing PLD fees, duplicate invoices, or a charge you do not recognize. UPS account holders should use the UPS Billing Center when possible. If you received an invoice and do not understand the charge, call the billing support number printed on the invoice.

    Pickups and Drop-Offs

    For pickup requests, missed pickups, pickup fees, drop-off locations, UPS Access Point questions, or package acceptance issues, use UPS.com pickup and location tools. If the issue happened at The UPS Store, remember that The UPS Store is a separate retail network and the store may need to address packing, printing, mailbox, or retail-service issues directly.

    Fraud, Fake Texts, and Suspicious UPS Charges

    If you receive a suspicious UPS text, email, phone call, delivery-fee message, or account alert, do not respond through the suspicious link or number. Go directly to UPS.com, check the tracking number, and use UPS fraud resources.

    What to Have Ready Before Contacting UPS

    Before calling UPS customer service, filing a claim, or using online support, gather the details that match your issue:

    • UPS tracking number
    • Shipper name and recipient name
    • Delivery address, ZIP code, and phone number on the shipment
    • Shipment date, delivery date, and promised delivery window if available
    • Photos of package damage, product damage, labels, packaging, and contents if filing a damage claim
    • Invoice number, UPS account number, charge amount, and billing date for billing issues
    • Return label, return tracking number, and drop-off receipt for return problems
    • Pickup confirmation number or scheduled pickup date for pickup issues
    • Claim number, case number, or prior UPS support response if available
    • Retailer order number if the shipment came from a store or marketplace
    • Copies of suspicious texts, emails, or account alerts if reporting fraud

    Common UPS Customer Service Issues

    Customers commonly contact UPS customer service for help with:

    • Tracking packages that are delayed, stuck, or not updating
    • Packages marked delivered but not received
    • Lost packages and missing shipment claims
    • Damaged packages, damaged contents, and claim documentation
    • Delivery address changes, delivery holds, reroutes, and Access Point pickup
    • UPS My Choice alerts, delivery instructions, and account access
    • Returns, return labels, merchant refunds, and return tracking
    • Pickup requests, missed pickups, and drop-off problems
    • Invoices, billing disputes, import duties, taxes, brokerage fees, and adjusted charges
    • Fraudulent texts, fake delivery-fee messages, phishing emails, and suspicious UPS charges
    • UPS Store issues involving packing, printing, mailboxes, notary, or retail transactions

    UPS Claims for Lost or Damaged Packages

    If a UPS package is lost or damaged, use the UPS claims page to start a claim. UPS says claims should be started within 60 days of the scheduled delivery date for packages that are lost or damaged or when a C.O.D. payment was not received.

    For damaged packages, keep the product, shipping box, packing material, label, and photos until the claim is resolved. UPS may need to inspect the packaging and contents. For lost packages, the shipper may need to file or complete the claim depending on how the shipment was created.

    Claim Tips

    • Start the claim as soon as the package is confirmed lost or damaged.
    • Save photos of the box, label, packing materials, and damaged item.
    • Keep the tracking number, invoice, receipt, and item value documentation.
    • Ask the shipper whether they must file the claim.
    • Check the claim dashboard for missing documents or payment instructions.
    • Do not discard damaged packaging until UPS or the shipper tells you it is no longer needed.

    UPS Billing, Invoices, Duties, and Import Fees

    UPS billing issues can involve regular shipping invoices, adjusted charges, import duties, brokerage fees, taxes, C.O.D. shipments, or billing to a UPS account number. UPS says account holders can use the UPS Billing Center to find invoices, download invoices, and dispute certain charges.

    If you do not have a UPS account but received an invoice, UPS says common reasons include import duties and taxes on a delivered package or adjusted charges from a UPS.com shipment paid by card or PayPal. If the invoice does not seem to match either situation, call the billing support number printed on the bill.

    UPS Returns and Retailer Refunds

    If your UPS return package is delayed, missing, or has not been scanned, keep the drop-off receipt and return tracking number. Contact UPS for tracking issues, but also contact the retailer or marketplace because the merchant usually controls the refund timeline and return approval.

    If you dropped off a return at The UPS Store, UPS Access Point, Staples, CVS, or another location, your proof of drop-off is important. Keep it until the retailer confirms the return and refund.

    UPS My Choice and Delivery Changes

    UPS My Choice may allow delivery alerts, delivery instructions, delivery holds, Access Point delivery, or certain reroute options. Not every shipment can be changed. Restrictions can depend on the shipper, service level, package status, address, signature requirements, age-restricted contents, or payment requirements.

    If a delivery change fails, check whether the package is already out for delivery, restricted by the shipper, or ineligible for the requested change.

    UPS Store vs. UPS Customer Service

    The UPS Store locations are independently owned and operated retail locations. UPS customer service may help with package tracking, transportation, and UPS shipment issues, while The UPS Store may need to address packing, printing, mailbox, notary, document, or retail transaction issues handled at a local store.

    If your issue involves packing purchased at The UPS Store, mailbox service, printing, shredding, notary services, or a store receipt, contact the local UPS Store first and keep the store receipt.

    UPS Fraud, Fake Delivery Texts, and Scam Warnings

    Be careful with texts, emails, calls, letters, or websites claiming to be UPS and demanding delivery fees, customs fees, account verification, package release payments, or login credentials. UPS warns customers not to respond to suspicious messages and to use UPS.com tracking to check whether a package actually requires money for delivery.

    • Go directly to UPS.com instead of clicking suspicious links.
    • Do not pay delivery fees through gift cards, cryptocurrency, wire transfers, or payment apps.
    • Do not share your UPS password, one-time code, account number, or payment card details with an unverified caller.
    • Be cautious of fake “package held,” “address problem,” “customs fee,” or “delivery reschedule” messages.
    • UPS account holders should review invoices, authorized users, and account settings for suspicious activity.
    • If you believe someone changed your UPS profile without permission, report unauthorized activity through UPS fraud support.

    UPS Reviews and Complaints

    CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about customer praise and complaints that should not be treated as verified current CSN review sentiment.

    Customers comparing shipping companies may want to consider delivery reliability, tracking accuracy, claim handling, damaged-package resolution, billing transparency, import-fee handling, pickup reliability, return tracking, customer support access, and how quickly problems are escalated.

    How to Escalate a UPS Complaint

    If your UPS issue is not resolved after your first contact, take these steps:

    1. Write down the date, time, phone number, chat route, and summary of each support contact.
    2. Ask for a case number, claim number, pickup confirmation, billing reference, or support ticket.
    3. For lost packages, keep tracking details, shipper information, delivery notes, and proof of value.
    4. For damaged packages, keep the item, box, packing material, label, and photos until the claim is closed.
    5. For billing disputes, save invoices, billing-center screenshots, payment confirmations, and UPS account details.
    6. For returns, save the drop-off receipt and return tracking number until the merchant confirms the refund.
    7. For suspicious messages or unauthorized account activity, report the issue through UPS fraud resources.
    8. If a merchant shipped the item, contact the merchant as well because the shipper may need to file or complete the UPS claim.

    UPS Competitors and Related Customer Service Pages

    If you are comparing package delivery, shipping, and logistics companies, you may also want to review these related CSN pages:

    Related Resources

    UPS Customer Service FAQs

    What is the UPS customer service phone number?

    The main UPS customer service phone number is 1-800-742-5877, also known as 1-800-PICK-UPS. Use this number for package tracking, delivery issues, claims, pickups, billing help, and general UPS support.

    How do I track a UPS package?

    Use UPS Tracking on UPS.com and enter your tracking number. Tracking can show delivery status, delays, delivery attempts, holds, return activity, and delivery confirmation details.

    How do I file a UPS claim?

    Use the UPS claims page to file a claim for a lost or damaged package. UPS says claims for lost or damaged packages should be started within 60 days of the scheduled delivery date.

    Who files a UPS claim, the sender or receiver?

    In many cases, the shipper has the strongest claim rights because the shipper purchased the UPS service. Recipients may be able to start a guest claim, but the shipper may need to provide documents or complete the claim.

    What should I do if UPS says delivered but I do not have the package?

    Check the delivery photo or proof of delivery if available, nearby doors, mailrooms, parcel lockers, building offices, neighbors, and alternate delivery locations. Then contact UPS or the shipper with the tracking number and delivery details.

    How do I dispute a UPS invoice?

    UPS account holders can use the UPS Billing Center to review and dispute certain charges. If the invoice is not available in the Billing Center, call the billing support number printed on the invoice.

    Why did I get a UPS invoice if I do not have a UPS account?

    UPS says common reasons include import duties and taxes on a package delivered to you or adjusted charges from a UPS.com shipment paid by card or PayPal. If the invoice does not fit those situations, call the billing number printed on the invoice.

    How do I report a fake UPS text or email?

    Do not respond to suspicious UPS messages. Go directly to UPS.com, check the tracking number, and use UPS fraud resources if you believe the message is fake or your account was accessed without permission.

    Is The UPS Store the same as UPS customer service?

    No. The UPS Store locations are independently owned and operated retail locations. For store purchases such as packing, printing, mailboxes, notary, or local store receipts, contact the specific UPS Store location first.

    What is UPS’ corporate address?

    UPS is headquartered at 55 Glenlake Parkway NE, Atlanta, GA 30328. The UPS corporate phone number listed on COH is 1-404-828-6000.

    Page Update Note

    Updated June 2026: This page was refreshed with current UPS customer service routing for tracking, delivery problems, lost or damaged packages, claims, billing, invoices, import fees, pickups, returns, UPS My Choice, fraud warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by UPS, United Parcel Service, Inc., The UPS Store, or any shipping company. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted UPS customer service about tracking, a late package, a missing delivery, a damaged package, a claim, a return, a pickup, an invoice, import fees, UPS My Choice, or a suspicious delivery message? Share your experience below to help other customers understand what to expect. Do not post tracking numbers, claim numbers, addresses, phone numbers, payment details, account numbers, label photos, or other private shipment information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with UPS, United Parcel Service, Inc., The UPS Store, or any shipping company. Phone numbers, links, addresses, support options, claim rules, billing processes, import-fee policies, delivery options, return procedures, and fraud resources may change. Always verify important package, delivery, claim, billing, pickup, return, import, fraud, and account information directly with UPS, the shipper, the merchant, or the appropriate official support provider.

  • USPS Customer Service Phone Number, Tracking & Mail Help

    The United States Postal Service, commonly called USPS, provides mail delivery, package shipping, PO Boxes, tracking, Click-N-Ship, Informed Delivery, forwarding, Hold Mail, stamps, shipping supplies, passport-related retail services at select locations, and business mailing services. Customers often contact USPS customer service for tracking, missing mail, delayed packages, lost packages, damaged mail, claims, refunds, change of address, mail forwarding, PO Box issues, Informed Delivery, online account problems, Postal Store orders, mail theft, scams, and delivery complaints.

    If you are looking for the USPS customer service phone number, the main number is 1-800-ASK-USPS or 1-800-275-8777. USPS also provides separate support routes for tracking, technical support, Postal Store orders, shipping supplies, mail theft, fraud, suspicious mail, and Postal Inspection Service reports.

    How to Contact USPS Customer Service

    USPS customer service phone number 1-800-275-8777
    USPS customer service phone number and support information.

    Important support note: USPS customer service representatives can help route many service issues, but the correct path depends on the problem. Tracking questions, Missing Mail searches, insured claims, refunds, PO Box issues, technical account problems, Postal Store orders, local delivery complaints, mail theft, and mail fraud each have different support routes.

    Best Way to Reach USPS by Issue

    • General USPS service issue: Call 1-800-275-8777 or use the USPS online contact form.
    • Package tracking question: Check USPS Tracking first, then call 1-800-222-1811 if you need help with another package issue.
    • Missing mail or delayed package: Check tracking, contact the local Post Office when appropriate, and submit a Missing Mail Search when eligible.
    • Damaged package or missing contents: File an insured claim if the item was covered by insurance or an eligible USPS service.
    • Priority Mail Express refund: Use the USPS refund process if the service guarantee applies.
    • USPS.com technical issue: Call 1-800-344-7779 for Click-N-Ship, claims, PO Boxes, Postal Store, or USPS account problems.
    • Postal Store stamps or merchandise order: Call 1-844-737-7826 or email sfsdelivery.confirmation@usps.gov.
    • Free shipping supplies: Call 1-800-610-8734.
    • Mail theft, mail fraud, identity theft, counterfeit postage, suspicious mail, or postal crime: Contact the U.S. Postal Inspection Service at 1-877-876-2455.
    • Active crime, immediate danger, suspicious substance, or emergency: Call 911 first, then contact Postal Inspectors when safe.

    What to Have Ready Before Contacting USPS

    • Your USPS tracking number, label number, or receipt number
    • The sender and recipient names and mailing addresses
    • The mailing date and service used, such as Ground Advantage, Priority Mail, Priority Mail Express, Certified Mail, Registered Mail, or international mail
    • Post Office location, ZIP Code, route, or delivery address involved
    • Photos of damaged packaging, damaged contents, missing contents, or delivery location if relevant
    • Proof of mailing, proof of insurance, proof of value, receipt, invoice, or Click-N-Ship label record
    • Delivery scan, delivery photo, Informed Delivery notice, or carrier update if available
    • Case number, Missing Mail Search request number, claim number, refund request number, or prior USPS response
    • For mail theft or fraud, keep envelopes, labels, tracking, screenshots, suspicious texts, emails, phone numbers, and payment records
    • For PO Box, Hold Mail, or Change of Address problems, have confirmation numbers and identity-verification details ready

    Common USPS Customer Service Issues

    Common reasons customers contact USPS include:

    • Delayed mail, delayed packages, or tracking not updating
    • Packages marked delivered but not received
    • Lost packages, Missing Mail Search requests, and mail recovery questions
    • Damaged packages, missing contents, and insured claims
    • Refunds for Priority Mail Express, postage, shipping labels, or unused services
    • Change of Address, mail forwarding, and address-verification issues
    • USPS Hold Mail requests, vacation mail holds, and delivery-resume problems
    • PO Box rentals, renewals, keys, access, and payment issues
    • Click-N-Ship, USPS account, Informed Delivery, and online-form technical problems
    • Postal Store stamp orders, supplies, and missing online merchandise orders
    • International mail inquiries, customs delays, and international tracking
    • Mail theft, package theft, mail fraud, identity theft, smishing texts, phishing emails, and counterfeit postage
    • Local Post Office complaints, carrier issues, missed pickups, or delivery-route concerns

    USPS Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com USPS page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable USPS customer-service trend on this site.

    If you have contacted USPS about tracking, missing mail, lost packages, damaged mail, claims, refunds, Informed Delivery, Change of Address, Hold Mail, PO Boxes, Postal Store orders, local delivery, mail theft, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every USPS route, local Post Office, package service, mail class, claim, refund, or support case.

    USPS Tracking, Delayed Packages, and Missing Mail

    Start by checking USPS Tracking. USPS says the tracking information available to customer service representatives is the same tracking information customers can see online, so calling may not provide a different scan if the package has not been updated yet.

    If a package or mailpiece appears lost or delayed, USPS recommends checking the current status first, then submitting a Missing Mail Search request when eligible. Missing Mail Search requests can be submitted starting 7 days from the mailing date.

    For a Missing Mail Search, gather the sender and recipient addresses, tracking number, mailing date, envelope or package type, contents description, and photos that may help USPS identify the item.

    USPS Claims for Lost, Damaged, or Missing Contents

    USPS claims are generally for insured mail or eligible services when a package is lost, damaged, or arrives with missing contents. USPS says either the sender or recipient may file a claim for insured mail, but the person filing must have the original mailing receipt and supporting documentation.

    For damaged or missing contents, USPS recommends filing a claim immediately, but no later than 60 days from the mailing date. For lost mail, the filing start date and deadline depend on the service used.

    Keep all packaging, damaged contents, photos, receipts, invoices, proof of value, proof of insurance, tracking records, and claim numbers until USPS resolves the claim. If a claim is denied or only partly paid, USPS may allow an appeal within the appeal window.

    USPS Refunds, Priority Mail Express, and Postage Issues

    USPS refunds are different from claims. A claim may involve insured value for lost or damaged mail, while a refund may involve postage, a service guarantee, unused labels, PO Box fees, or other USPS fees.

    Priority Mail Express may be eligible for a refund if the service guarantee applies. Other postage or label refunds depend on the service, purchase method, timing, and whether the label or service was used.

    Before requesting a refund, gather the tracking number, mailing receipt, label number, purchase date, payment method, service type, delivery scan, and the reason you believe a refund is due.

    Change of Address, Hold Mail, PO Boxes, and Informed Delivery

    For Change of Address issues, verify that you are using the official USPS Mover’s Guide or USPS.com. Be careful with third-party sites that charge extra fees or imitate USPS forms. Keep your confirmation code, old address, new address, move type, and start date.

    USPS Hold Mail service can pause mail delivery for a minimum of 3 days and a maximum of 30 days. If your mail is not held or not delivered after the hold ends, contact USPS with your confirmation number and local Post Office details.

    For PO Box issues, USPS.com account problems, and Informed Delivery support, use USPS.com tools or technical support. For Informed Delivery, USPS may route users through email support rather than general phone support.

    Mail Theft, Mail Fraud, Counterfeit Postage, and Suspicious Mail

    Mail theft, mail fraud, identity theft through the mail, counterfeit postage, suspicious mail, cybercrime involving the mail, and other mail-related crimes should be reported to the U.S. Postal Inspection Service. Call 1-877-876-2455 or use the USPIS report page.

    If you see active mail theft, a carrier robbery, suspicious activity in progress, or a dangerous package, call 911 first. If medical attention is needed because of suspicious mail or a hazardous substance, call 911 immediately.

    If you believe a USPS employee may be tampering with or stealing mail, USPIS may direct certain reports to the USPS Office of Inspector General. Keep photos, dates, tracking numbers, witness information, and any video or documentation.

    USPS Text Scam, Phishing, and Fake Package Warning

    Be careful with fake USPS texts, fake delivery notices, phishing emails, fake postage websites, counterfeit stamp ads, fake phone numbers, and package-redelivery fee scams. USPS-related smishing messages often claim a package cannot be delivered and ask you to click a link or pay a small fee.

    • USPS says it will not send customers text messages or emails about a package unless the customer first requested tracking for that specific package.
    • USPS tracking texts do not include links when sent through the official USPS text tracking service.
    • Do not click suspicious package-delivery links or enter payment information on lookalike USPS websites.
    • Forward suspicious USPS-related texts or emails to spam@uspis.gov.
    • Forward suspicious smishing texts to 7726 to help report the scam phone number.
    • If you entered payment or identity information on a suspicious site, contact your bank or card issuer immediately.
    • Buy stamps from USPS or trusted authorized sellers. Deep-discount postage and stamp offers may be counterfeit.

    Local Delivery Complaints and Escalation

    Many USPS problems are local, such as missed pickups, route delays, mail delivered to the wrong address, repeated misdelivery, carrier-access issues, PO Box problems, and local Post Office service concerns. The local Post Office or local postmaster may be the best first escalation point for route-specific problems.

    If the local office cannot resolve the issue, USPS customer care can create an electronic service record and route the problem to the appropriate local postal manager. For ongoing unresolved service issues, the Postal Regulatory Commission describes additional escalation through local District Consumer and Industry Affairs offices and the USPS Consumer Advocate.

    How to Escalate a USPS Complaint

    If USPS customer service does not resolve your issue, try these escalation steps:

    1. Save your tracking number, receipt, claim number, Missing Mail Search number, refund request, photos, and all USPS responses.
    2. Use the correct path: tracking support, Missing Mail Search, insurance claim, refund request, technical support, local Post Office, Postal Inspection Service, or Consumer Advocate.
    3. For a delivery issue, contact the local Post Office or postmaster and ask for a service record or local investigation.
    4. For a lost or delayed package, submit a Missing Mail Search when eligible and keep the confirmation email.
    5. For damaged or insured mail, file a claim with proof of mailing, proof of insurance, proof of value, photos, and packaging.
    6. For a denied claim, review the denial reason and file an appeal within the allowed appeal period if you have additional evidence.
    7. For mail theft, mail fraud, identity theft, counterfeit postage, or suspicious mail, report the issue to USPIS at 1-877-876-2455.
    8. For unresolved local service issues, ask USPS or the Postal Regulatory Commission resources about District Consumer and Industry Affairs contacts.
    9. For final internal USPS complaint escalation, write to the USPS Consumer Advocate with copies of prior case numbers and documentation.

    USPS Compared with Competitors

    USPS competes with shipping, delivery, logistics, and courier services such as UPS, FedEx, DHL, Amazon delivery, OnTrac, LaserShip, regional carriers, local couriers, and freight providers. Customers comparing shipping options often look at price, delivery speed, reliability, tracking, insurance, claims handling, pickup options, rural delivery, PO Boxes, international service, package security, and how quickly customer service resolves problems.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About USPS Customer Service

    What is the USPS customer service phone number?

    The USPS customer service phone number is 1-800-ASK-USPS or 1-800-275-8777. USPS lists customer care hours as Monday through Friday, 8:00 AM to 8:30 PM ET, and Saturday, 8:00 AM to 6:00 PM ET.

    What is the USPS tracking support phone number?

    The USPS tracking support phone number is 1-800-222-1811. USPS notes that customer service representatives see the same tracking information available online, so check USPS Tracking first.

    What is the USPS technical support phone number?

    USPS technical support can be reached at 1-800-344-7779. This route helps with USPS.com tools such as Click-N-Ship, claims, PO Boxes, The Postal Store, and USPS account issues.

    How do I start a USPS Missing Mail Search?

    Go to the USPS Missing Mail page and submit a search request when eligible. USPS says Missing Mail Search requests can be submitted starting 7 days from the mailing date.

    How do I file a USPS claim?

    Use the USPS claims page if the item was insured or covered by an eligible service. You will need the tracking number, original mailing receipt, proof of insurance, proof of value, and photos or evidence if the item was damaged or missing contents.

    How long do I have to file a USPS claim for damaged mail?

    USPS says claims for damaged items or missing contents can be filed immediately but must be filed no later than 60 days from the mailing date. Lost-mail claim windows depend on the mail service used.

    How do I report mail theft or mail fraud?

    Report mail theft, mail fraud, identity theft through the mail, counterfeit postage, suspicious mail, or other postal crimes to the U.S. Postal Inspection Service at 1-877-876-2455 or through the USPIS report page.

    How do I report a fake USPS text message?

    Do not click the link. Forward suspicious USPS-related texts or emails to spam@uspis.gov. You can also forward smishing texts to 7726 to help report the scam phone number.

    Where is USPS headquarters?

    USPS headquarters is at 475 L’Enfant Plaza SW, Washington, DC 20260. The USPS Office of the Consumer Advocate is listed at 475 L’Enfant Plaza SW, Room 4012, Washington, DC 20260-2200. For ordinary service issues, start with USPS customer care, tracking support, the local Post Office, or the correct USPS online form.

    Page Update Note

    Updated June 2026: This page was refreshed with current USPS customer service routing for tracking, missing mail, claims, refunds, technical support, Informed Delivery, PO Boxes, Hold Mail, Change of Address, Postal Store orders, mail theft, fraud, smishing, counterfeit postage, local delivery complaints, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When an organization publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use online tracking, file a claim, submit a Missing Mail Search, report fraud, contact a local office, or escalate through another route.

    Share Your USPS Customer Service Experience

    Have you contacted USPS customer service about tracking, missing mail, lost packages, damaged mail, claims, refunds, Informed Delivery, Change of Address, Hold Mail, PO Boxes, Postal Store orders, delivery issues, mail theft, fraud, or a complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether USPS resolved the issue. Do not post full tracking numbers, home addresses, phone numbers, email addresses, identity documents, payment details, claim documents, legal details, or private mail contents in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with the United States Postal Service, USPS, the U.S. Postal Inspection Service, the USPS Office of Inspector General, the Postal Regulatory Commission, or any Post Office location. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, claim rules, refund rules, delivery practices, tracking information, fraud-reporting processes, mailing rules, and website links may change. Do not post private mail, identity, tracking, payment, legal, medical, financial, or address information in public comments. Always verify important tracking, claim, refund, legal, fraud, mail-theft, safety, and delivery information directly with USPS, USPIS, your local Post Office, or a qualified professional before taking action.