Priceline Customer Service, Phone Number, Refunds, Reviews and Complaints

Priceline is an online travel agency that helps customers book hotels, flights, rental cars, vacation packages, cruises, and travel experiences. Customers may contact Priceline for help with existing reservations, cancellations, itinerary changes, refunds, hotel check-in problems, airline schedule changes, rental car issues, Express Deals, Pricebreaker bookings, billing questions, account access, and unresolved complaints.

How to Contact Priceline Customer Service

• Priceline Customer Service Phone Number: 1-877-477-5807
• Priceline Reservation Concern Number: 661-505-6040
• Priceline Hotel / Technical Support: 1-877-477-7441
• Priceline International / Corporate Phone: 1-203-299-8000
• Priceline Website: www.priceline.com
• Priceline Help Center: Priceline Help Center
• Priceline Penny AI Travel Agent: Ask Penny
• Find My Trip: Find a Priceline Trip
• My Trips: Priceline My Trips
• Priceline App: Download the Priceline App
• Terms and Conditions: Priceline Terms
• Corporate Address: Priceline.com LLC, 800 Connecticut Avenue, Norwalk, CT 06854

Priceline Customer Service Hours

Priceline promotes 24/7 help through its website, app, Help Center, chat, and Penny AI travel assistant. Phone support may depend on the type of booking, itinerary status, phone number used, and whether the customer has an active trip. For the fastest help, sign in to your Priceline account or use Find My Trip before contacting support.

Best Ways to Get Help from Priceline

The best way to contact Priceline depends on the issue. For existing reservations, use My Trips or Find My Trip first so Priceline can locate the itinerary. For urgent hotel, flight, or rental car issues during travel, use Priceline support and also contact the hotel, airline, or rental car company directly. For billing or refund problems, save the itinerary, receipt, cancellation terms, and all messages from Priceline and the supplier.

For Existing Reservations

Use Priceline My Trips or Find My Trip to view your itinerary, confirmation number, cancellation rules, change options, hotel details, flight information, rental car provider, and support options. Have your Priceline trip number, itinerary number, account email, and phone number ready before calling.

For Hotel Bookings

If your hotel does not have your reservation, says the room is unavailable, charges a different rate, or refuses a refund, contact Priceline and the hotel immediately. Ask the hotel for written proof of the issue and keep screenshots of your Priceline confirmation, hotel confirmation, and any charges made by the hotel.

For Flights

Flight changes, cancellations, schedule changes, missed flights, baggage issues, denied boarding, and airline credits may involve both Priceline and the airline. Airline rules and fare restrictions usually control what can be changed or refunded. If the airline changes or cancels a flight, save the airline notice and ask Priceline whether the ticket is eligible for refund, credit, rebooking, or airline-managed support.

For Rental Cars

Rental car problems may involve Priceline, the rental car company, and the location where the car was picked up. If the rental counter refuses the reservation, charges extra fees, changes the car class, or requires additional insurance or deposits, get the rental company’s explanation in writing and contact Priceline with the reservation details.

For Express Deals and Pricebreaker Bookings

Priceline’s discount programs, including Express Deals and Pricebreaker bookings, may hide the exact hotel, rental car supplier, or travel provider until after purchase. These bookings are often more restrictive and may be non-refundable, non-changeable, non-cancelable, and non-transferable unless the checkout page or itinerary says otherwise.

For Refunds and Cancellations

Refund and cancellation eligibility depends on the booking type, supplier rules, travel dates, local law, and the terms shown at checkout. If your itinerary says non-refundable, Priceline or the supplier may deny a refund unless a specific exception applies. Always save cancellation confirmations, refund emails, chat transcripts, and screenshots of the rules shown in your itinerary.

What to Have Ready Before Contacting Priceline

• Your Priceline trip number or itinerary number
• The email address and phone number used to book
• Hotel, airline, rental car company, cruise line, or travel supplier name
• Travel dates, destination, and traveler names
• Payment date, amount, and billing descriptor
• Confirmation emails, cancellation emails, and screenshots of booking terms
• Hotel or airline confirmation number, if different from the Priceline number
• Photos, receipts, or written statements from the hotel, airline, or rental car company
• A clear explanation of the issue and the resolution you are requesting

Priceline Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 published Priceline reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted Priceline customer service recently, you can help other travelers by leaving a review below about your experience with bookings, cancellations, refunds, hotel problems, flight changes, rental cars, billing issues, or complaint resolution.

Common Priceline Customer Complaints

Customers searching for Priceline customer service often need help with:

• Refunds after cancellation
• Non-refundable hotel, flight, or rental car bookings
• Express Deals or Pricebreaker booking restrictions
• Hotel reservation not found at check-in
• Hotel charging extra fees or a higher rate
• Airline schedule changes or canceled flights
• Rental car counter problems
• Duplicate charges or unknown charges
• Difficulty reaching a live agent
• Confusion over whether Priceline or the supplier controls the refund
• App, account, or itinerary access problems

Priceline Refund and Cancellation Tips

Before canceling or changing a Priceline reservation, read the cancellation rules shown in your itinerary. Some bookings are refundable until a deadline, while others are non-refundable from the moment they are booked. Express Deals, Pricebreaker, certain discounted rates, and supplier-restricted fares may have stricter rules.

If Priceline says the supplier controls the refund, ask for the supplier’s written position. If the supplier says Priceline controls the refund, ask for that in writing as well. Keeping both sides documented can help if you need to escalate the issue.

Priceline Hotel Booking Tips

After booking a hotel through Priceline, call the hotel directly before travel to confirm the reservation, room type, check-in date, cancellation status, resort fees, deposit requirements, parking fees, pet rules, and any accessibility needs. This is especially important for same-day bookings, international travel, special requests, or discount bookings where details may be limited before purchase.

Priceline Flight Booking Tips

For flights booked through Priceline, monitor both Priceline and the airline for schedule changes. Add the airline confirmation number to the airline’s website or app when possible. If a flight changes or is canceled, the airline may control rebooking options, while Priceline may still be involved in refunds or credits depending on how the ticket was issued.

Priceline Rental Car Tips

Rental car companies may require a driver’s license, credit card, age eligibility, deposit, insurance decision, and matching name on the reservation. Before pickup, confirm the rental company, location, hours, car class, deposit rules, mileage rules, fuel policy, and cancellation terms. If the counter refuses the booking, ask for written documentation before leaving.

Priceline Billing and Unknown Charge Help

If you see a Priceline charge you do not recognize, check your Priceline account, email confirmations, family member bookings, hotel deposits, rental car deposits, airline charges, and app-store or travel-card activity. Some travel purchases may show charges from Priceline, the hotel, the airline, the rental company, or another travel supplier.

If you believe a charge is unauthorized, contact Priceline and the supplier first if possible. If the issue is not resolved, contact your bank, card issuer, PayPal, or payment provider for dispute options. Keep in mind that disputing a legitimate travel booking may affect access to the reservation or future travel credit.

Priceline Scam and Fake Support Warning

Be careful with fake Priceline support numbers, travel refund scams, phishing emails, fake itinerary messages, and callers claiming they can unlock a refund for a fee. Do not provide passwords, verification codes, gift card numbers, cryptocurrency, remote device access, or full payment details to unknown callers.

Use Priceline’s official website, app, Help Center, chat, and account tools. If you receive a suspicious message about a Priceline booking, go directly to Priceline.com rather than clicking links in the message.

How to Escalate a Priceline Problem

If your Priceline issue is not resolved after your first contact, take these steps:

1. Save your itinerary, confirmation emails, receipts, screenshots, cancellation terms, and chat transcripts.
2. Use Find My Trip or My Trips to confirm the current reservation status.
3. Contact Priceline and ask whether Priceline, the hotel, airline, rental car company, cruise line, or another supplier controls the change or refund.
4. Contact the supplier directly and ask for written confirmation of its position.
5. Ask Priceline for a case number and written confirmation of any refund, credit, cancellation, rebooking, or denial.
6. If the issue involves a hotel or rental car problem during travel, document the issue immediately with photos, receipts, names, and timestamps.
7. If the issue involves an airline refund or disability-related airline complaint, review U.S. Department of Transportation complaint options when applicable.
8. If the issue involves an unauthorized charge and Priceline or the supplier does not resolve it, contact your bank or card issuer for dispute options.

Related Travel Booking Customer Service Pages

• Expedia Customer Service
• Booking.com Customer Service
• Kayak Customer Service
• Travelocity Customer Service
• Hotwire Customer Service
• Orbitz Customer Service
• Hotels.com Customer Service
• Airbnb Customer Service

Related Corporate Office Page

• Priceline Corporate Office Headquarters

Other Helpful Consumer Resources

• CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
• ChargeOnMyCard.com – Look up confusing travel, hotel, airline, rental car, and booking charges.
• ThinkItsAScam.com – Research suspicious travel deals, fake booking confirmations, and refund scams.
• ZeroStars.org – Read and share customer complaints and reviews.
• CSNDB.com – Find additional customer service contact and support resources.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Priceline, Priceline.com LLC, Booking Holdings, Booking.com, Kayak, Agoda, OpenTable, or any hotel, airline, rental car company, cruise line, or travel supplier, and the information on this page is provided for consumer reference only.

Share Your Priceline Customer Service Experience

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Disclaimer: CustomerServiceNumbers.com is not affiliated with Priceline, Priceline.com LLC, Booking Holdings, Booking.com, Kayak, Agoda, OpenTable, or any hotel, airline, rental car company, cruise line, or travel supplier. Contact information may change, and customers should confirm details directly with Priceline when possible. Travel bookings may also be controlled by supplier terms, cancellation rules, airline rules, hotel policies, rental car terms, and booking conditions shown at checkout.