Booking.com

My name is Dustin. On March the 25, 2016 I was on Flower Ave in Tampa Florida. That day Tampa was having a bad rain storm and the winds were blowing high speed. I was on a 6 lane highway heading to my hotel. My 14-year-old niece was in Riverview with my sister. My niece got online and booked me a room at Days Inn for two nights. Up the road was a bad accident involving three cars. From 11 in the afternoon until almost 6 that evening I was stuck in a traffic jam from the accident on Flower Ave Tampa Florida. I kept calling Days Inn from my car to be hung up on, put on hold and the phone ringing and ringing. I could not get any success from Days Inn to inform them I was in a traffic Jam. I tried to locate a number for Booking.com and due to overcast and pouring rain plus high winds my data on my IPhone would not work. I proceeded to make more attempts to call Days Inn. The Same experience put on hold, hung up on and phone ringing and ringing . I did not succeed in a contact with a person. After the long day in my car in that storm, I saw a Ramada Inn and pulled in the parking lot. I proceeded inside and booked me a room. I explain to the clerk at the Ramada Inn what I had experienced to stated I needed to get in touch with Booking.com to explain and cancel the Booking. I called my sister to let her know what happen and where I was. I stated to her I was having problems with my IPhone and my data could she get ahold of Booking.com. Booking.com still charged my credit card for the Booking.com and night at the Days Inn. To inform everyone if you book an online Booking with them there is no cancellation nor refunds. If you to not make it to the Booked hotel that you booked on their site. Or something comes up and you do not make it to that hotel you will be charged. I will not be using Booking.com again.

We booked a hotel in Italy on Booking.com, and they canceled without providing alternative accomodation. Booking.com suggested another property that had none of the qualities except star level in common with the original booking.

After a lengthy call with booking.com customer service, they agreed to partially reimburse us for our alternative hotel. I sent in the reservation info as agreed, but never received the promised partial refund. No response requesting more info. Nothing.

I called customer service several times, and was told that I must send in a credit card statement showing the charge. I did, and the charge line even showed the reservation number. I was then told this wasn’t enough. Some other proof of stay would be required. Bottom line, booking.com and it’s hotels don’t honor the contract, and don’t care if you have spent tens of thousands on company bookings.

Customers mean nothing to Booking.com and will not receive support, only empty promises, hassle, and, in my case, fraud.

I specifically asked for a handicap accessible room for our stay with Best Western. I called the hotel and was assured that they had accomodations that would take care of our needs and also put in the comments what I needed. My husband, myself and our 25 yr old wheelchair bound daughter checked in, only to be told that the room we has requested was already taken, but that when the other guests checked out, we could be moved to that room. That was going to be the last night that we were staying there (we stayed 4 nights). On that final day, we were moved to the 4th floor to what we were told was a handicap accessible room with a roll in shower (on the 4th floor?) (what happens when there is a fire?). Anyway, after taking all our things to this room, we get in there to find that the bathroom is NO DIFFERENT than the room we were already in. I went back down to the desk and asked why they had given me this room when I specifically asked for a room with a roll in shower. They didn’t really know–they had never been in the room!!!! Another person at the desk then said that the roll in shower room was two doors down from our original room. But it only had one bed and they didn’t do roll away beds at this hotel. After much complaining, I was finally told that the roll in shower room would be made available for my daughter to use for the purposes of taking a shower for that night at no extra charge. All I wanted was honesty. They could have told me they didn’t have the kind of room I needed from the start. Booking.com, you need to see what these hotels are doing and stop using them as a part of your business, cause it makes you look bad too.

Booking.com is NOT a very nice business to do your booking with! We had reservations in Panama City Beach, Florida since April 28, 2014. Two days before we were to leave, they sent us a notice that where we had previously paid for was over booked, but they were going to put us in a sister location condo just down the beach with a view….this DID NOT HAPPEN!!! The day that my family was to arrive..July 4th…they cancelled the room!!!Over booked at the second condo!!! They were terrible to work with…I called the 800 number to be hung up on…and to add to the problem that they created…my family did not have a place to stay that night!!!Everything was booked and no where to stay!!! My cousin was there, and let my family of 5 sleep on their floor for the night !!!! This is very bad for your business and I will tell everyone that I see to NEVER use you people again!! NEVER!!