Chick-fil-A Customer Service Phone Number & Complaints

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Before contacting Chick-fil-A customer service, decide whether your issue involves a recent restaurant visit, a mobile app order, an online order, a missing or incorrect item, a refund, delivery, Chick-fil-A One rewards, a missed transaction, a gift card, catering, nutrition, allergens, privacy, or a complaint about a specific location. Chick-fil-A support can involve the local restaurant, Chick-fil-A CARES, the app, a delivery platform, gift card support, or the corporate Support Center.

Chick-fil-A Customer Service Phone Number and Support

Use the contact options below for Chick-fil-A customer service, restaurant feedback, app orders, refunds, rewards, gift cards, catering, nutrition, allergens, and complaints.

Choose the Correct Chick-fil-A Support Route

Chick-fil-A customer service issues can involve a local restaurant, Chick-fil-A CARES, the mobile app, Chick-fil-A One, gift card support, a catering team, a delivery platform, privacy support, or the corporate Support Center. Choosing the correct route can help your issue get reviewed faster.

  • Restaurant complaint: Contact the local restaurant first when possible, then use Chick-fil-A Customer Support if the issue is not resolved.
  • Wrong or missing order: Contact the restaurant where the order was placed and keep your receipt or app order details.
  • Mobile or online order refund: Chick-fil-A says refunds and recovery for app or online orders are handled by the restaurant where the order was placed.
  • Recent app order problem: If the order was placed within the past 24 hours, check Transaction History in your Chick-fil-A One account and report the issue there.
  • Third-party delivery issue: Contact the delivery provider if the issue involves DoorDash, Uber Eats, delivery fees, drivers, or platform credits.
  • Chick-fil-A One rewards issue: Sign in to your account and review points, rewards, transaction history, suspicious activity, and missed transaction options.
  • Gift card issue: Use Chick-fil-A gift card support and keep card numbers and PINs private.
  • Catering issue: Contact the restaurant or catering support route connected to the order.
  • Nutrition or allergen question: Review Chick-fil-A nutrition and allergen resources and contact Chick-fil-A CARES if you need more information.
  • Privacy or account data issue: Use Chick-fil-A privacy tools, the privacy email, or the official customer support route.

What to Have Ready Before Contacting Chick-fil-A

Before calling the Chick-fil-A phone number, using the contact form, or contacting a local restaurant, gather the details that apply to your issue.

  • Restaurant location, city, and state
  • Date and approximate time of visit or order
  • Receipt, order number, transaction number, or app order details
  • Service type, such as drive-thru, dine-in, carryout, mobile order, online order, delivery, or catering
  • Menu items ordered and items actually received
  • Chick-fil-A One account email or phone number, if relevant
  • Gift card details, shared only through official support routes
  • Photos of food quality, packaging, receipt, or issue, if helpful
  • Delivery platform name and order number, if ordered through delivery
  • Catering order details, if relevant
  • A short explanation of what happened and the resolution you want

Do not post private information in the public review section below. Remove full receipts, order numbers, app screenshots, Chick-fil-A One screenshots, gift card numbers, gift card PINs, payment details, delivery addresses, phone numbers, emails, birthday/reward screenshots, catering order details, children’s names or photos, employee names where unnecessary, and medical or allergy details before posting.

Common Reasons Customers Contact Chick-fil-A Customer Service

Customers may contact Chick-fil-A support for many restaurant, ordering, app, rewards, gift card, delivery, catering, and food-service issues, including:

  • Wrong food item or missing item
  • Refund request after an incorrect order
  • Mobile app order problem
  • Order placed at the wrong restaurant
  • Delivery order late, missing, incomplete, or damaged
  • Chick-fil-A One points, rewards, tiers, or account access issues
  • Missed transaction or “forgot to scan” request
  • Gift card balance, activation, replacement, transfer, or eGift card issue
  • Catering order changes, pickup, delivery, receipt, or billing questions
  • Food quality, preparation, temperature, packaging, or portion concerns
  • Nutrition, ingredient, allergen, peanut oil, MSG, dairy, gluten, or dietary preference questions
  • Restaurant cleanliness, employee behavior, manager complaints, or wait-time issues
  • Privacy, app account, text message, email, or personal-data requests

Restaurant Complaints, Missing Items, and Refund Help

If your issue involves a same-day restaurant visit, start with the Chick-fil-A restaurant where the order was placed. Local restaurants can often address missing items, wrong orders, refunds, food quality, wait times, cleanliness, and store-specific concerns faster than a national contact form.

For wrong or missing items, Chick-fil-A directs customers to contact the restaurant where the order was placed. Use the restaurant locator to find the local restaurant phone number.

For mobile or online orders placed through a Chick-fil-A One account, Chick-fil-A says refunds and recovery must be handled by the restaurant where the order was placed. Recovery options can vary and may be at the discretion of the restaurant.

If your order was placed within the past 24 hours, check your Chick-fil-A One Transaction History, select the order, and report the issue there when available.

Chick-fil-A App, Online Ordering, and Wrong Location Orders

Chick-fil-A app and online-order issues may involve login, payment methods, wrong restaurant selection, duplicate charges, app errors, canceled orders, order timing, or transaction history.

If you ordered from the wrong location and the restaurant has not started preparing the order, Chick-fil-A says you may be able to cancel the order without being charged. If the restaurant has already started preparing the order, you may need to pick it up at that restaurant or contact that restaurant for a refund.

For technical app problems, make sure you are using the latest version of the app and that device location settings are enabled when needed. If the problem continues, use Chick-fil-A’s app support form or Customer Support route.

Delivery Orders and Third-Party Delivery Support

Chick-fil-A delivery issues can involve Chick-fil-A Delivery, delivery through the Chick-fil-A App, DoorDash, Uber Eats, or another third-party provider. The correct support route depends on how the order was placed.

If the issue involves a third-party delivery platform, contact that platform as well. Delivery platforms may control driver issues, delivery fees, missing delivery claims, delivery credits, and some refunds.

For DoorDash orders placed through the Chick-fil-A App, Chick-fil-A’s support materials direct customers to contact DoorDash first for cancellation and refund handling, then contact Chick-fil-A CARES if a Chick-fil-A One reward also needs to be replaced.

Chick-fil-A One Rewards, Points, Missed Transactions, and Account Help

Chick-fil-A One members can earn points, redeem rewards, view transaction history, manage account details, and submit missed transaction requests when eligible.

If you forgot to scan your Chick-fil-A One QR code or encountered an issue, Chick-fil-A says you can request credit through the missed transaction page or in the app. You may need the restaurant number, date of transaction, order number, and order total from your receipt.

If your missed transaction request is approved, Chick-fil-A says points are added to the account within 48 hours. If you no longer have your receipt or cannot read it, Chick-fil-A says it cannot provide credit for a missed transaction.

If you suspect suspicious activity on your account, change your password, secure your email account, review saved payment methods, and contact Chick-fil-A support.

Gift Cards, eGift Cards, Balances, and Gift Card Scam Warnings

Chick-fil-A gift card questions may involve balance checks, physical cards, eGift cards, app transfers, activation problems, replacement requests, or Chick-fil-A One Card balances.

Chick-fil-A says gift card balances can be checked by calling the automated gift card balance system at 1-888-232-1864 or visiting a participating Chick-fil-A restaurant. Once a physical or eGift card balance is transferred into the Chick-fil-A App, the balance is accessible through the Chick-fil-A One Digital Gift Card and no longer remains on the original card.

For eGift card technical issues, Chick-fil-A lists Gift Card Customer Support at 1-800-669-0033 and [chickfila@wgiftcard.com](mailto:chickfila@wgiftcard.com). For activation or replacement problems, keep the purchase or activation receipt.

Gift cards are commonly used in scams. Do not use Chick-fil-A gift cards or any other gift cards to pay taxes, bail, utility bills, debt collectors, tech support callers, medical bills, prize fees, shipping fees, or anyone claiming there is an emergency. Never post gift card numbers, PINs, barcodes, QR codes, or screenshots in public comments.

Catering Orders, Large Orders, and Event Help

Chick-fil-A offers catering options such as trays, boxed meals, entrées, sides, treats, and beverages at participating restaurants. Catering support often depends on the restaurant where the order was placed.

If your issue involves a catering order, contact the restaurant connected to the order and keep the order confirmation, pickup or delivery time, event date, receipt, and product list ready.

For large orders, document missing items, incorrect quantities, late pickup, delivery issues, packaging problems, and refund requests quickly. Do not post catering customer names, event addresses, payment details, or private group information in public reviews.

Nutrition, Ingredients, Allergens, and Food Safety Questions

For nutrition, ingredient, and allergen questions, use Chick-fil-A’s official nutrition and allergen resources. Chick-fil-A says customers with further questions about specific dietary concerns can contact Chick-fil-A CARES at 1-866-232-2040.

If you have a serious allergy, medical condition, or food-safety concern, contact a qualified healthcare professional or emergency services as appropriate. Do not post medical details, allergy photos, diagnosis details, or health records in public comments.

For food quality complaints, include the restaurant location, date, time, menu item, receipt, and clear description of the issue. Examples may include wrong item, cold food, missing sauce, undercooked item, packaging issue, or unusual taste.

Receipt Surveys, Promotions, Text Messages, and Local Offers

Chick-fil-A support topics include receipt surveys, national giveaways, local events, text message subscriptions, promotions, and coupons. If your issue involves a promotion, keep the offer terms, screenshot, receipt, expiration date, and restaurant location.

If you have trouble with Chick-fil-A text messages, Chick-fil-A directs customers to call Chick-fil-A CARES at 1-866-232-2040. Do not post verification codes, phone numbers, account screenshots, or personal details in public reviews.

Local offers and rewards can vary by restaurant or market. Check the terms before assuming an offer is valid at every Chick-fil-A location.

Privacy, Account Safety, and Scam Warning

Be careful with fake Chick-fil-A support numbers, fake gift card giveaways, fake free meal offers, prize scams, phishing emails, social media impersonators, text scams, and lookalike websites. Scammers may ask for gift card numbers, payment details, verification codes, bank logins, app login details, or remote access to your device.

Use official Chick-fil-A support routes when sharing order, account, gift card, or payment information. Do not give your account password, full payment card number, security code, gift card PIN, or verification code to someone who contacts you unexpectedly.

For privacy questions, Chick-fil-A lists [privacy@chick-fil-a.com](mailto:privacy@chick-fil-a.com) and customer support routes. Privacy requests, app account questions, and personal-data concerns should not be posted in public comments.

Chick-fil-A Complaints and Escalation Tips

Start with the local restaurant when the issue involves a same-day order, wrong item, missing item, refund request, cleanliness issue, employee behavior, wait time, catering order, or store-specific complaint. The restaurant involved is often the correct first stop for order recovery and refunds.

If the restaurant does not resolve the issue, use Chick-fil-A Customer Support online or call 1-866-232-2040. Include the restaurant location, date, time, receipt, order details, photos if useful, and the resolution requested.

If the issue remains unresolved, keep a written record of contacts, case numbers, receipts, screenshots with private details removed, and promised follow-up. Depending on the issue, you may also need to contact a delivery platform, payment card issuer, gift card support provider, local health department, or privacy support route.

What to Expect When Contacting Chick-fil-A

Chick-fil-A support may ask for your name, email, phone number, restaurant location, receipt, order details, app details, Chick-fil-A One account context, gift card details, photos, and a description of the issue.

Some issues can be handled by Chick-fil-A CARES. Others may be routed back to the local restaurant because refunds, food recovery, catering problems, and location-specific issues are often handled by the restaurant where the order was placed.

Chick-fil-A Reviews and Complaints on CSN

CustomerServiceNumbers.com currently shows a 4.0 out of 5 star rating for Chick-fil-A based on 2 reviews. The visible CSN reviews are older feedback from 2014 and include one positive review about food, value, and employee treatment, plus one broader brand-values or political-style complaint.

Because these reviews are older and limited, this page treats them as historical CSN feedback rather than current broad customer sentiment. If you have contacted Chick-fil-A customer service, called the Chick-fil-A phone number, used the contact form, reported a wrong order, requested a refund, had a Chick-fil-A One issue, had a gift card problem, placed a catering order, or filed a restaurant complaint, you can leave a review below. Please remove private order, payment, account, delivery, gift card, rewards, catering, and medical information before posting.

Frequently Asked Questions About Chick-fil-A Customer Service

What is the Chick-fil-A customer service phone number?

The Chick-fil-A customer service phone number is 1-866-232-2040.

What are Chick-fil-A customer service hours?

Chick-fil-A lists customer support hours as Monday-Saturday, 9:00 AM-10:00 PM ET.

What is Chick-fil-A’s corporate address?

Chick-fil-A’s corporate Support Center is located at Chick-fil-A, Inc., 5200 Buffington Road, Atlanta, GA 30349.

How do I complain about a Chick-fil-A restaurant?

Start with the local restaurant when possible. If the issue is not resolved, use the Chick-fil-A online contact form or call customer support with the location, date, receipt, order details, and requested resolution.

How do I get a refund for a Chick-fil-A app or online order?

Chick-fil-A says refunds and recovery for app or online orders must be handled by the restaurant where the order was placed. If the order was within the past 24 hours, check Transaction History in your Chick-fil-A One account and report the issue there when available.

How do I report a wrong or missing Chick-fil-A order?

Contact the restaurant where the order was placed. Use the restaurant locator to find the location’s phone number, and keep your receipt or app order details ready.

How do I submit a missed transaction for Chick-fil-A One points?

Sign in to your Chick-fil-A One account and use the missed transaction page or the app’s Transaction History area. You may need the restaurant number, date, order number, and order total from your receipt.

What is the Chick-fil-A gift card balance phone number?

Chick-fil-A says gift card balances can be checked by calling 1-888-232-1864 or visiting a participating Chick-fil-A restaurant.

Can I post my receipt, app screenshot, or gift card number in a review?

No. Do not post full receipts, order numbers, app screenshots, Chick-fil-A One screenshots, gift card numbers, gift card PINs, payment details, delivery addresses, phone numbers, emails, catering details, rewards screenshots, or medical/allergy details in public comments.

Related Customer Service Resources

Page Update Note

This Chick-fil-A customer service page was updated on June 30, 2026, to verify the current customer support phone number and hours, confirm the Atlanta Support Center address, add app, online order, refund, delivery, Chick-fil-A One, missed transaction, gift card, catering, nutrition, allergen, privacy, and scam guidance, remove unsupported broad review claims, remove stray backticks and generic CSNDB/COH homepage links, and ground the review section in the live CSN review count and visible older feedback.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Chick-fil-A, Inc., CFA Properties, Inc., CFA Servco, Inc., any Chick-fil-A restaurant, delivery platform, rewards provider, gift card provider, or franchise/operator. This page is designed to help readers find the right Chick-fil-A support route and share customer service experiences in a public review format.

Share Your Experience

Have you contacted Chick-fil-A customer service, called the Chick-fil-A phone number, used the online contact form, reported a wrong order, requested a refund, had a Chick-fil-A One issue, submitted a missed transaction, had a gift card problem, placed a catering order, had a delivery issue, or complained about a restaurant? Share your experience below to help other customers understand what happened and which support route worked best.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Chick-fil-A, Inc., CFA Properties, Inc., CFA Servco, Inc., any Chick-fil-A restaurant, delivery platform, rewards provider, gift card provider, or franchise/operator. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support hours, app features, rewards rules, gift card policies, refund practices, delivery options, catering terms, store policies, menu items, nutrition information, allergen information, privacy procedures, and corporate contacts can change. Contact Chick-fil-A directly for the most current information.

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3.3
3.3 out of 5 stars (based on 6 reviews)
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Check-fil-A Montgomery AL Please Include Receipt With Order

October 2, 2015

Chick-fil-A, I have always favored chick-fil-A, it’s The Best. I have no problem with the food quality at any location here in Montgomery, Alabama. But, this particular morning I was displeased with the service after. I placed an order, got to the window and paid, received what I thought was my order. I never check my order because it’s always right but today it wasn’t. I returned to the location, waited in line to get my correct order. The young lady that brought the order to be given remembered me and proceeded to get my order. Upon my return the cashier had changed as well. The new cashier asks me did I pay the correct amount for the food I ordered since it was wrong. I was offended because the other young lady already acknowledged the fact that I had made the order. I had no receipt to show for my purchase because I never received one but had I had one I surely would have presented it to her. Please make sure the employees include a receipt because I pay for what I want and to ask me that was offensive. At least I felt that way. But you guys are still great.

Avatar for Robin
Robin

Check-fil-A Daphne AL Excellent Customer Service

September 23, 2015

Chick-fil-A, I visited your Daphne, AL store on 12 Sep 15 and had an experience that all management within Chick-fil-A should know about. Pulling away from the store, having already failed to find a bowling alley where I was supposed to meet my son very shortly to watch the Alabama game, I saw two young ladies walking in the parking lot maybe having just ended their shift and thought they will surely know where the nearby bowling alley is so, I rolled down my window and asked them if they could help. Now keep in mind that I’m 66 years and look like it, a gray-headed old man. Case in point this kind young lady had no interest here other than helping a lost customer. As soon as I explained what I was looking for Morgan says, “just follow me and I’ll take you right there, and she did, waved and drove off. I don’t think that she wasn’t even going that way. I did find my son and, in time for kick-off. Your employees are always among the nicest people I’ve ever encountered, however, Morgan at your store in Daphne Takes The Cake in my book. I also want to make it clear that I never laid eyes on this young lady before and am not related to her, she is simply a fine young lady and I’m sure a great asset to your company. Thanks for hiring such people!

Avatar for David
David

Chick-fil-A Missing Nugget Issue

September 4, 2015

Chick-fil-A, I really love the Chick-fil-A food my favorite in the menu it’s the #5 with the 8 count without any complaints before. But today, I went through the drive through and when I got home and I’m ready to eat my 8 pieces I just have 7 ??

Avatar for Wencarol
Wencarol

Chick-fil-A Location Suggestion Moon Township PA

August 22, 2015

Chick-fil-A, I love Chick-fil-A and the closest one to us in Robinson Township, PA and we live in Moon Township, PA, about 8 miles away and would love to see one come to Moon. We have the normal fast food places here: McDonald’s, Wendy’s, Arby’s, KFC, lots of pizza places, but we would really like to see a Chick-fil-A here. And there are several good sites available that have been up for sale. One used to be a Hoss’s and is on Beaver Grade Rd., not near any fast food chain. Would you please consider looking into this possibility? You can go on our Moon Twp. website and get a feel for what kind of a community we live in. We also have a thriving university here – Robert Morris University – and a great school district – Moon Area School District. Thank you for your time.

Avatar for kathy
kathy

Chick Fil A Great Customer Service

May 22, 2014

Great food. Great values. Slightly over priced. So much better for you though than any other fast food chain. Treat employees well.

Avatar for Ben
Ben

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