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Church’s Chicken Customer Support & Complaint Help

Church’s Chicken, now commonly branded as Church’s Texas Chicken, customers often contact support for restaurant feedback, missing items, incorrect orders, online order problems, delivery issues, food quality, long waits, app or rewards questions, coupons, gift cards, nutrition, allergens, and complaints about a specific location.

For most restaurant-specific problems, start with the local Church’s Texas Chicken restaurant where the order was placed. For online ordering issues, app/rewards problems, food-safety concerns, or unresolved complaints, use the official Church’s Texas Chicken support and feedback routes below.

Verified Church’s Chicken Customer Support Information

Official Church’s Texas Chicken Contact Page: Church’s Contact and Help Center

Restaurant Feedback Form: Share restaurant feedback
Online Order / Delivery Feedback Form: Report an online order issue
Find a Church’s Location: Church’s location finder
Menu and Nutrition: Church’s menu
FAQ Page: Church’s FAQ
Rewards Program: Church’s Real Rewards
Church’s Website: Churchs.com
Corporate Address: Cajun Operating Company d/b/a Church’s Chicken, 980 Hammond Drive, Suite 1100, Atlanta, GA 30328

Legacy phone note: Older listings commonly show 1-770-350-3800 for Church’s Chicken / Church’s Texas Chicken corporate or customer contact. The current official Church’s support experience points customers to the Help Center and feedback forms first, so use the online forms for restaurant feedback, online order problems, and support documentation.

Choose the Correct Church’s Support Route

For Local Restaurant Issues

Contact the local Church’s Texas Chicken restaurant first if your issue involves a recent dine-in, carryout, drive-thru, pickup, store cleanliness, employee interaction, order accuracy, long wait, receipt, local promotion, or missing item from an in-person order. The local restaurant is usually the fastest route for same-day food or order problems.

For Online Orders

Use the online order feedback form if your issue involves canceling an order, delivery not received, missing items, incorrect modifications, food temperature, late delivery, ordering problems, or a refund request. Include the restaurant location, order number if available, order type, visit date, and a clear explanation of what happened.

For Third-Party Delivery Orders

If your order was placed through DoorDash, Uber Eats, Grubhub, ezCater, or another third-party delivery service, contact that delivery platform first for delivery-driver issues, refund handling, missing deliveries, and payment disputes. Church’s may still need feedback about food preparation or restaurant issues, but the delivery platform often controls the refund or driver investigation.

For App or Real Rewards Issues

Use the Church’s contact page or app support route for Real Rewards questions, missing points, login problems, missing offers, mobile app issues, account access, or reward redemption problems. Have the account email, phone number, location, order details, and screenshot of the offer ready, but do not post account screenshots publicly.

For Nutrition, Allergens, and Ingredients

Use the official Church’s menu, FAQ, and nutrition resources for allergen, ingredient, and nutrition questions. Restaurant kitchens may handle multiple foods and shared equipment. If you have a serious allergy or medical concern, contact the restaurant before ordering and speak with a healthcare professional when needed.

For Food Safety, Illness, Injury, or Discrimination Concerns

Use the official restaurant feedback form and select the serious concern category when the issue involves illness, injury, discrimination, drug or alcohol activity, facility safety, or other serious concerns. Include the restaurant location, date, time, order type, and a factual description of what happened.

What to Have Ready Before Contacting Church’s

Restaurant location, city, state, and restaurant number if available
Order number, receipt number, or online order confirmation
Order type: dine-in, carryout, drive-thru, online order, pickup, or delivery
Date and approximate time of visit or delivery
Items ordered and what was missing, incorrect, cold, damaged, or unsafe
Photos of the order or packaging, if relevant and safe to share privately

Delivery platform name if ordered through a third party
Rewards account email or phone number for app or rewards issues
A short explanation of what happened and the resolution requested

Common Reasons Customers Contact Church’s Chicken Support

Missing items from an order
Wrong chicken pieces, sides, biscuits, sauces, or drinks
Long wait times or delayed drive-thru service
Cold food, incorrect food temperature, or poor food quality
Online order or app ordering problem
Delivery not received or delivered late
Refund request for an online or delivery order
Real Rewards points, offers, or login issue
Coupon, promotion, or advertised deal problem
Restaurant cleanliness, facility, or employee-service complaint
Food safety, illness, injury, or discrimination concern

Church’s Online Order, Pickup, and Delivery Help

If your Church’s online order was missing items, delivered late, cold, canceled, or incorrect, use the online order feedback form and include as many details as possible. If you ordered through a delivery marketplace, check that platform first because the delivery company may control refunds, credits, driver complaints, and delivery status.

For pickup orders, contact the restaurant if the order was marked ready but could not be located, was incomplete, or was prepared incorrectly. Save the confirmation email, app receipt, and any text updates until the issue is resolved.

Church’s Real Rewards, App, and Coupon Help

For Real Rewards or app issues, contact Church’s through the official contact page. Be ready to explain whether the issue involves points, login, missing offers, reward redemption, coupon code errors, or an app ordering problem. Promotions may have restrictions by location, time, order type, minimum purchase, or delivery platform.

Food Safety, Allergens, and Health-Related Complaints

If your concern involves food safety, suspected illness, injury, allergens, foreign objects, undercooked food, contamination, or a facility hazard, report it promptly through the official feedback form and contact the restaurant location. Keep the receipt, packaging, photos, and leftover food if safe and appropriate. For medical concerns, contact a healthcare professional or emergency services rather than relying on a customer service page.

Scam, Delivery, and Privacy Warning

Be careful with fake Church’s coupons, fake rewards offers, fake delivery refund messages, survey scams, and unofficial customer service phone numbers. Scammers may use restaurant-brand names to collect payment information, gift card numbers, rewards logins, or personal details.

Use Churchs.com, the Church’s app, or the official feedback forms before sharing order details.
Do not post order numbers, receipts, delivery addresses, phone numbers, email addresses, payment card details, gift card numbers, PINs, or rewards account information in public comments.

Do not pay a fee to receive a refund, coupon, prize, or delivery credit.
For DoorDash, Uber Eats, Grubhub, or other third-party delivery orders, contact the platform directly for platform-controlled refunds or delivery-driver issues.
If you see an unfamiliar Church’s or food-delivery charge, contact your payment card issuer and verify the order through official channels.

How to Escalate a Church’s Complaint

Start with the local restaurant: Call or visit the restaurant if the issue is same-day, location-specific, or involves a missing or incorrect item.
Use the official feedback form: Submit restaurant feedback or online order feedback with the location, order details, date, and time.
Document the issue: Save receipts, app confirmations, delivery platform messages, photos, and case numbers.

Contact the delivery platform when needed: For third-party delivery problems, use the delivery platform’s refund and support process.
Follow up if there is no response: Re-submit through the official support route or use the corporate office page below for unresolved complaint escalation.
Keep serious concerns factual: For illness, injury, discrimination, or safety concerns, include clear facts and avoid posting private medical or personal information publicly.

What to Expect When Contacting Church’s

Church’s may ask for your restaurant location, order number, order type, visit date, visit time, name, email, and mobile number. For online order and delivery issues, support may also ask for screenshots or photos. Refunds, credits, or follow-up may depend on whether the order was placed directly with Church’s or through a third-party delivery service.

Church’s Chicken Customer Support FAQ

What is the best way to contact Church’s Chicken customer support?

The best current route is the official Church’s Texas Chicken contact page, restaurant feedback form, or online order feedback form. These forms help route the issue by restaurant location, order type, and complaint category.

Does Church’s Chicken still use 1-770-350-3800?

Older listings commonly show 1-770-350-3800 for Church’s Chicken corporate or customer contact. For current customer support, the official Help Center and feedback forms are usually the better first route.

How do I report a missing or wrong item from Church’s?

If the order was placed directly through Church’s, use the online order feedback form or contact the restaurant. If the order was placed through DoorDash, Uber Eats, Grubhub, or a similar platform, contact that platform first for delivery and refund handling.

How do I complain about a Church’s restaurant?

Use the official restaurant feedback form and include the restaurant location, date, time, order type, receipt or order number if available, and a clear description of the problem.

How do I get help with Church’s Real Rewards?

Use the Church’s contact page for missing rewards, login problems, missing offers, app access, or reward redemption issues.

Where is Church’s Chicken corporate office?

Church’s Texas Chicken is associated with Cajun Operating Company d/b/a Church’s Chicken at 980 Hammond Drive, Suite 1100, Atlanta, GA 30328.

Is CustomerServiceNumbers.com affiliated with Church’s Chicken?

No. CustomerServiceNumbers.com is independent and is not affiliated with Church’s Chicken, Church’s Texas Chicken, Cajun Operating Company, or any franchise location.

Church’s Chicken Customer Service Reviews and Complaints on CSN

The live Church’s Chicken page on CustomerServiceNumbers.com currently shows 3.7 out of 5 stars based on 3 reviews. Because these reviews are older, they should be treated as historical CSN feedback rather than a current company-wide rating.

Older CSN reviews mention issues such as paper trays/serving supplies for a large family order, frustration with a promotion that was not honored or could not be prepared as expected, long waits, customer service follow-up frustration, and one positive review from a customer who said Church’s chicken was a favorite despite a shrimp-size complaint. If newer reviews are added, this section should be updated to reflect the latest CSN review themes.

Related Customer Service Resources

Page Update Note

Page updated on June 28, 2026. This update refreshed Church’s Texas Chicken support routing, official feedback-form guidance, local restaurant escalation, online order and delivery help, rewards/app support, food-safety privacy warnings, related resources, and CSN review handling.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Church’s Chicken. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private order, payment, delivery, medical, or account information.

Share Your Experience with Church’s Chicken

If you contacted Church’s Texas Chicken, used the restaurant feedback form, had a problem with an online order, dealt with a local restaurant issue, used Real Rewards, or contacted a third-party delivery platform about a Church’s order, you can share your experience below. Please describe what happened, how support responded, and whether the issue was resolved.

Privacy reminder: Do not include order numbers, full receipts, delivery addresses, phone numbers, email addresses, payment card details, gift card numbers, PINs, rewards account information, medical details, or screenshots that show private account or delivery information.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Church’s Chicken, Church’s Texas Chicken, Cajun Operating Company, or any Church’s franchise location. Contact details are provided for informational purposes and may change. Always verify order, delivery, refund, rewards, nutrition, allergen, safety, and account information through official Church’s channels, the local restaurant, or the applicable delivery platform.

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3.7

3.7 out of 5 stars (based on 3 reviews)

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Terrible

Church's Chicken in Blakely, Georgia

July 18, 2014

I visited the Church’s Chicken in Blakely, Georgia. I have always loved the chicken and the peppers, but I have a very bad experience today. My niece and I and her 5 children were on the way to a creek and covered bridge site to have a picnic. There were 7 of us. We ordered the 28 family meal deal and 8 extra peppers and one extra breast. We were given several forks and plenty of napkins. I asked for enough paper trays so the seven of us would not all have to eat out of mashed potato container and slaw container. The manager told us they were not allowed to give us those very cheap trays. I repeatedly told her we had 7 people. She reluctantly gave me five trays. My niece counted them and said there are only 5 trays. I am sorry to say I lost my temper at that point and told her I had never heard of such a thing. She finally stuck 2 more trays in there but she was very mad and only did it because I was arguing with her. They give you forks and napkins and expect you all to eat out of the mashed potato and slow container. If I had been going home to eat, it would have been no big deal, but we had 5 children and were on the way to a picnic. I spent nearly 40 dollars and did not even deserve a card board tray to eat on.

Carolyn

Church's Chicken Customer Service

March 14, 2014

Went to the store on Dysart and Camelback in Avondale, AZ to order the 15-piece special, only to be told we would have to wait at least 20 minutes for our order since the cook was outside and they were not going to drop any chicken until they had more orders since it was late at night (around 8:30 pm).

Then went to Church’s at 13455 w Vanburen in Goodyear, ordered the 15-piece special, and asked for 6 tenders and the rest in legs and thighs, the order was taken, ordered a large coleslaw, and the order came to $19.84 paid on my Debit Card. About 5 minutes later was told they could not give us our Chicken and we would have to order something else since they said they could not mix per their Manager Resham (who was not there), I showed them the sign in the window, but was more or less told no can do.

I asked for the number of Customer service, they handed me a box, I got the number, they put the box I handled back in the stack and used it to serve their next Customer. I had to provide the time on my receipt, and store location several times since they could not locate it, during this process I was refunded cash, read the signs “All of them” to Customer service, asked what they were going to do, I asked if they were going to resolve, received no answer and was asked to read them the signs again. At this point I hung up and wished the franchise well and that I would not come back. This transaction started around 8:50pm, talked to Customer service finally around 9:00pm, was refunded at 9:05pm, and hung up on Customer service around 9:10pm.

In a nutshell, I am posting this so it is a matter of record and Church’s it appears that they do not take the voice of its Customers seriously. The 15 for 15 deal should read, pay your 15 dollars, be told sometime later they are not going to honor their specials, then wait 15 minutes to be refunded.

Poor service at these Stores, Customer Service it appears isn’t aware of the promotions and has zero ability to effect a change to improve the Customer experience.

In closing, regardless of circumstance Church’s may have saved a buck through this process, I hope it goes a long way on their bottom line, however my time waiting, as well as sending this email is far more valuable, I surely hope someone who cares reads it, acts on it, changes their process and procedures, since the Customers are your only tangible point of sale and profit, and I should not, nor should anyone else have been treated in this matter, bringing something to your attention when feedback truly is a gift.

Bert

Church's Chicken My Favorite

March 5, 2014

We went to your Austin Store on Riverside this afternoon

Your chicken is my favorite. I eat there 2 or 3 times a week

We live in RBJ Center, a Senior Community. 259 units

We decided to try your shrimp – your picture you have on the

wall – shows large shrimp – we got them – they were popcorn

shrimp – not large like the picture. They were good – and we

will not stop going – because we love the chicken

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Church’s Chicken Customer Support & Complaint Help