ACE Rent A Car customer service can assist with reservations, booking questions, contact-form inquiries, and complaints involving the ACE reservation system. Because many ACE-branded rental locations are independently owned and operated, customers may also need to contact the specific rental location identified on their confirmation or rental agreement.

How to Contact ACE Rent A Car Customer Service

ACE customer service and reservations: 1-877-822-3872
Customer Care email: customercare@acerentacar.com
Live chat and contact form: ACE Contact Us
Rental locations: ACE location directory
General website terms: ACE terms and conditions
Official website: ACERentACar.com

ACE offers telephone support, live chat, email, and an online contact form. ACE states that a Customer Experience Specialist generally responds to contact-form submissions within one to two business days.

Customer-service hours: ACE does not publish one universal schedule for every customer-service channel and rental location on its main contact page. Check the official contact page and the page for your specific pickup or return location for current availability.

Is the Rental Location Operated Directly by ACE?

ACE Rent A Car Reservations, Inc. operates the ACE reservation system and licenses the ACE brand to independent rental-car operators. Many ACE-branded locations are independently owned and operated rather than branches managed directly by the reservation company.

This distinction matters because the local operator may control:

Vehicle pickup and return
Counter and shuttle hours
Security-deposit requirements
Accepted payment methods
Age and driver requirements
Optional protection products
Fuel and mileage policies
Roadside and accident procedures
Lost property
Local taxes, airport fees, and administrative charges
Vehicle-condition inspections

Check the company name printed on the rental agreement, receipt, payment-card charge, or complaint response. That company may be the independent operator responsible for the rental rather than ACE Rent A Car Reservations, Inc.

Which ACE Contact Route Should You Use?

New reservation: Call 1-877-822-3872 or book through the official ACE website.

Existing reservation: Have the confirmation number ready and contact ACE before the scheduled pickup time.
Pickup, shuttle, or counter issue: Contact the telephone number shown for the specific rental location.
Vehicle condition or missing vehicle category: Notify the local operator immediately and document the vehicle before leaving the property.

Active rental or return question: Contact the local operator listed on the rental agreement.
Billing or deposit question: Compare the final agreement and receipt with the pending and completed card transactions before contacting the operator.
Written complaint: Email Customer Care or submit the official online contact form.

Lost property: Contact the return location directly because items may remain with the independent operator.
Accident or breakdown: Follow the instructions and emergency numbers printed on the rental agreement.

How to File an ACE Rent A Car Complaint

Begin with the rental location when the complaint concerns the counter, shuttle, vehicle condition, pickup, return, fuel, mileage, optional products, deposit, or a locally assessed fee. The location’s contact number should appear on the booking confirmation, location page, or rental agreement.

If the problem remains unresolved, contact ACE Customer Care:

Information to Include in an ACE Complaint

Your reservation or rental-agreement number, provided privately
The pickup and return location
The dates and approximate times involved
The name of the independent operator shown on the agreement
A chronological description of what happened
The specific fee, charge, vehicle problem, or service issue being disputed
The resolution you are requesting
Photographs, receipts, invoices, inspection records, and relevant correspondence
Any existing Customer Care case or reference number

Keep the complaint concise and factual. Do not send original documents that cannot be replaced, and do not publish the reservation number or financial information in a public review.

How to Escalate an Unresolved ACE Complaint

Contact the local operator and request a written explanation or corrected receipt.
Ask for the location manager when the issue involves the counter, vehicle, return inspection, or local charge.
Open a written ACE Customer Care case by email or contact form.

Attach supporting records and identify the exact resolution requested.
Ask whether the case can be reviewed by a supervisor if the response does not address the evidence provided.
Keep copies of all messages, invoices, photographs, case numbers, and refund confirmations.
For an unresolved card charge, review the card issuer’s dispute process and filing deadline. Disclose any refund or credit already received.

ACE Reservation Changes and Cancellations

Contact ACE before the scheduled pickup time when you need to cancel or discuss an existing booking. Do not assume that a reservation can be changed without affecting the rate, vehicle category, pickup location, or payment terms.

ACE Prepaid Booking Terms

ACE’s general website terms state that prepaid bookings are refundable until the scheduled pickup time. The same terms describe prepaid bookings as non-changeable and non-transferable.

ACE also states that after the rental begins, no credit or refund is issued for unused rental days or an early return. These are general website terms for ACE bookings. The location-specific policy and signed rental agreement may contain additional conditions.

What Happens If You Miss the Pickup Time?

ACE’s general terms state that a vehicle may be held for up to 24 hours after the scheduled pickup time. However, customers should not rely on that provision without contacting the location. Counter hours, vehicle availability, flight delays, local policies, and no-show rules may affect the reservation.

Contact ACE and the pickup location as soon as possible when a flight is delayed or the renter will arrive after the scheduled time.

ACE Deposits, Payment Methods, and Optional Charges

Security Deposits

ACE’s general prepaid-booking terms state that a debit card may be used for the initial prepayment, while the primary driver must present valid government-issued identification and a major credit card in the driver’s name for the security deposit at pickup.

Individual operators may impose different or additional requirements. Before traveling to the counter, review the location policy for:

Accepted credit and debit cards
Deposit amount
Credit-check requirements
Proof of return travel
Local identification requirements
Address or residency restrictions
Minimum and maximum renter ages

Optional Products and Counter Charges

ACE’s general terms state that optional products, additional-driver fees, and supplemental protection are generally not included in the prepaid amount and must be paid to the operator at the rental counter.

Before signing or initialing the agreement, ask for an itemized explanation of:

Collision or loss-damage products
Supplemental liability products
Roadside-assistance packages
Additional-driver charges
Young-renter fees
Fuel options
Toll programs
Airport and facility fees
Taxes and concession charges

Decline optional items before signing when you do not want them. Keep the signed agreement and final receipt.

How to Dispute an Unexpected ACE Charge

First determine whether the charge is from ACE Rent A Car Reservations, Inc., the independent rental operator, a toll administrator, an insurer, a claims company, or another service provider.

Compare the charge with:

The booking confirmation
The signed rental agreement
The final receipt
The deposit or pending authorization
Fuel and mileage records
Toll notices
Damage correspondence
Late-return or cleaning charges
Optional products accepted at the counter

Ask for an itemized explanation and supporting documentation. A pending deposit authorization is not necessarily a completed charge. The renter’s bank controls how quickly a released authorization disappears from the account.

ACE Vehicle Condition and Damage Disputes

Inspect the vehicle before leaving the rental property. Photograph or record:

Every side of the vehicle
Wheels, tires, glass, and lights
The interior
Existing scratches, dents, stains, or warning lights
Fuel level and mileage
The return condition and return area

Ask the operator to record existing damage on the inspection document. If a damage claim is sent after the return, request the pickup and return inspections, photographs, date of discovery, repair estimate or invoice, and explanation of the amount claimed.

ACE Accident, Breakdown, and Roadside Help

ACE does not publish one universal roadside-assistance number for every independently operated location on its main contact page. Use the emergency and roadside instructions printed on the rental agreement or supplied by the pickup location.

For an accident, theft, breakdown, or unsafe vehicle:

Move to a safe location when possible.
Call emergency services if anyone is injured or the scene is dangerous.
Contact the police when required.
Notify the rental operator using the number on the agreement.
Follow the operator’s towing and replacement-vehicle instructions.
Photograph the vehicle and surrounding area when it is safe.

Keep police, towing, repair, and operator records.

Do not authorize non-emergency repairs or towing without the operator’s approval unless immediate action is required for safety.

How to Report an Item Left in an ACE Rental

Contact the return location directly. Provide the rental dates, return time, vehicle description, and a detailed description of the item. Because locations may be independently operated, ACE Customer Care may need to refer the inquiry back to the branch that received the vehicle.

If a wallet, telephone, passport, payment card, or identity document is missing, also take appropriate steps to secure the related accounts or report the document lost.

ACE Rent A Car Corporate and Ownership Information

ACE Rent A Car Reservations, Inc. is based in Indianapolis, Indiana and manages the ACE reservation and licensee system.

ACE’s official company history states that certain operating rental locations were sold to Avis Budget Group in 2014 while the ACE brand, licensee system, and proprietary software remained with ACE’s owners. ACE should therefore not be described as an Avis Budget Group brand.

For a separate corporate-office reference, see the exact ACE Rent A Car corporate office page. Verify a mailing address before sending documents, payments, identification records, or legal correspondence.

ACE Rent A Car Frequently Asked Questions

What is the ACE Rent A Car customer service phone number?

ACE customer service and reservations can be reached at 1-877-822-3872.

What is the ACE Rent A Car customer-service email?

The published Customer Care email is customercare@acerentacar.com.

Does ACE Rent A Car offer live chat?

Yes. Live chat is available through the official ACE contact page when the chat channel is open.

How long does the ACE contact form take?

ACE says a Customer Experience Specialist generally responds within one to two business days.

Are all ACE Rent A Car locations owned by ACE?

No. ACE states that its reservation system works with independently owned and operated rental businesses licensed to use the ACE brand.

How do I complain about an ACE rental location?

Contact the local operator first for a branch-controlled issue. If the matter remains unresolved, call ACE, email Customer Care, or submit the official contact form with the operator name, rental details, supporting documents, and requested resolution.

Can I cancel a prepaid ACE reservation?

ACE’s general website terms state that prepaid bookings are refundable until the scheduled pickup time. They are described as non-changeable and non-transferable. Check the specific booking terms before cancelling.

Does ACE refund an early vehicle return?

ACE’s general terms state that no credits or refunds are issued for unused rental days or early returns after the rental begins.

Can I use a debit card at ACE?

Policies vary by operator. ACE’s general prepaid terms permit a debit card for initial prepayment but state that the primary driver must present a major credit card in the driver’s name for the security deposit. Review the exact location policy before pickup.

How do I dispute an ACE deposit or charge?

Compare the signed agreement and final receipt with the card transaction. Determine whether the amount is a pending deposit, completed rental charge, optional product, fuel fee, toll, damage charge, or other adjustment. Request an itemized explanation from the responsible operator.

Is ACE Rent A Car owned by Avis Budget Group?

ACE’s official history says certain ACE rental operations were sold to Avis Budget Group in 2014, while ownership of the ACE brand, licensee system, and proprietary software was retained separately.

What should I do if my ACE rental breaks down?

Use the roadside and emergency instructions on the rental agreement and contact the responsible operator. Call emergency services when the vehicle is in an unsafe location or anyone is injured.

ACE Rent A Car Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays no published ACE Rent A Car reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Future reviews may discuss a firsthand experience involving:

Reservation assistance
Pickup or shuttle service
Counter explanations
Vehicle category or condition
Deposits and payment requirements
Optional products and fees
Fuel, tolls, or mileage charges
Damage claims
Breakdowns or accident response
Returns, refunds, or complaint handling

A single review represents that customer’s experience and should not automatically be treated as a company-wide pattern.

Other Car Rental Customer Service Pages

Customers comparing rental companies may also review the contact pages for Enterprise, Hertz, Avis, and Budget Rent A Car.

Privacy Warning Before Posting an ACE Review

Do not publish your reservation or rental-agreement number, driver’s-license or passport details, payment-card information, deposit authorization, home address, personal telephone number, email address, vehicle license plate, insurance documents, police-report number, claim records, account credentials, or private employee information.

Reviews should describe genuine firsthand experiences. CustomerServiceNumbers.com may moderate content containing personal information, profanity, threats, spam, impersonation, unsupported accusations, duplicate submissions, or unrelated material.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com is an independent consumer-information and review website. We review official company contact pages, policies, public business information, and the reviews visibly published on this website.

Rental policies, telephone numbers, operator relationships, fees, deposits, payment requirements, and support channels can change. Confirm important instructions with ACE and the operator identified on the rental agreement before taking action.

Share Your ACE Rent A Car Experience

Have you contacted ACE about a reservation, pickup, rental location, deposit, vehicle condition, billing charge, refund, breakdown, damage claim, lost item, or complaint? Share what happened, which company or operator handled the rental, how support responded, and whether the issue was resolved.

Please do not include private reservation, payment, identification, claim, or contact information in a public review.

Page Update Note

This ACE Rent A Car customer-service page was researched and updated on July 30, 2026. The update verified the primary customer-service number, email, contact form, and live-chat options; clarified the independent-operator model; added complaint and issue-specific guidance; corrected ownership language; and removed unsupported review themes and unverified universal support hours.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with ACE Rent A Car Reservations, Inc., any ACE-branded rental location, independent operator, insurer, payment processor, toll administrator, claims company, roadside provider, or booking partner. This page is provided for independent consumer-information and review purposes.

Contact details, hours, fees, deposit requirements, accepted payment methods, cancellation terms, vehicle policies, and complaint procedures may change and may vary by location. Verify current requirements with ACE and the company identified on the rental agreement.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

ACE Rent A Car Customer Service, Phone Number, Complaints, and Reviews