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Avis Customer Service Phone Number, Roadside & Claims

If you need help with an Avis rental, reservation, billing charge, receipt, roadside problem, accident claim, lost item, toll charge, vehicle return, or Avis Preferred account, start with the correct Avis support route. Rental car issues can involve reservation numbers, rental agreements, credit card charges, insurance claims, toll notices, and location-specific details, so it is important to contact Avis directly and avoid posting private rental information online.

Avis Customer Service Phone Number and Support

Avis lists its main U.S. customer service phone number as 1-800-352-7900. This number is used for Avis customer service, post-rental questions, receipts, billing issues, customer feedback, and general rental support.

Avis customer service phone number: 1-800-352-7900
Rates and reservations: 1-800-633-3469
Avis.com assistance: 1-800-230-4898
Profile setup or profile assistance: 1-800-722-5909
Roadside assistance: 1-800-354-2847, available 24/7 in the U.S.
Email support: custserv@avis.com
Official customer service page: Avis Customer Service
Worldwide phone numbers: Avis Worldwide Telephone Numbers
Receipts and past rentals: Request a Past Rental Agreement
Claims and accident form: Avis Claims and Accident Form
Lost and found: Avis Lost and Found
Corporate address: Avis Budget Group, Inc., 6 Sylvan Way, Parsippany, NJ 07054

Avis support can vary by country, rental location, reservation type, and whether the issue happened before, during, or after the rental. If your rental took place outside the United States or Canada, use the Avis worldwide phone numbers page for the correct country-specific contact route.

Choose the Correct Support Route

Using the right Avis support route can save time, especially if your issue involves a current rental, a past charge, an accident, or a location-specific problem.

New reservation or rate question: Call 1-800-633-3469 or use Avis.com.

Existing reservation change: Use the Avis View/Modify/Cancel tool or call Avis customer service.
Current rental emergency: Call Avis roadside assistance at 1-800-354-2847.
Accident, damage, or stolen vehicle: Call police first if needed, contact Avis roadside assistance, then complete the Avis accident/incident report.
Receipt or past rental agreement: Use the Avis receipt tool or call 1-800-352-7900 if the receipt is older or not available online.

Billing dispute or unexpected charge: Gather the rental agreement, receipt, credit card statement, and charge details before contacting Avis customer service.
Lost item left in a rental car: Use the Avis Lost and Found tool as soon as possible.
Avis Preferred account issue: Use profile assistance or sign in to your Avis account to review your profile, rewards, and communication preferences.

What to Have Ready Before Contacting Avis

Before contacting Avis customer service, gather the information that will help Avis find your rental, reservation, or claim.

Your reservation confirmation number
Your rental agreement number
Pickup and return location
Pickup and return dates
Driver name as shown on the rental agreement
Avis Preferred or Wizard number, if applicable
Credit card charge date and amount for billing questions
Receipt, e-receipt, or rental agreement copy
Vehicle information, license plate, or unit number if available
Case number from prior Avis contact
Police report, accident report, or insurance claim number for accidents
Photos of vehicle condition, fuel level, mileage, damage, or return area if relevant

Common Reasons Customers Contact Avis

Changing or canceling a reservation
Questions about rental rates, taxes, fees, or deposits
Getting a receipt or past rental agreement
Disputing fuel, toll, cleaning, late return, or damage charges
Extending a rental
Changing a drop-off location
Reporting an accident or vehicle damage
Roadside assistance, flat tire, lockout, dead battery, or mechanical issue
Lost and found items left in a vehicle
Avis Preferred profile or rewards questions
Billing, credit card, or authorization-hold questions
International rental support
Complaints about a rental location, vehicle condition, or customer service experience

Reservations, Changes, and Cancellations

For a new Avis reservation, call 1-800-633-3469 or book online. For an existing reservation, use the Avis View/Modify/Cancel tool when available. Some changes may affect the rate, vehicle availability, pickup location, drop-off location, taxes, fees, or prepaid booking terms.

If you booked through a travel agency, corporate travel portal, credit card travel site, airline package, or third-party booking site, Avis may direct some changes or refunds back to the original booking source. Keep both the Avis confirmation number and the third-party confirmation number available.

Roadside Assistance and Current Rental Emergencies

Avis lists 24/7 roadside assistance in the U.S. at 1-800-354-2847. Call this number if your Avis vehicle breaks down, has a flat tire, will not start, is locked, has a mechanical issue, or is involved in a roadside emergency.

If there is an accident, injury, unsafe location, fire, theft, or immediate danger, call 911 first. Then contact Avis roadside assistance and follow the accident/incident reporting process.

Accidents, Damage Claims, and Insurance

If an Avis vehicle is involved in an accident or damaged during the rental, Avis says customers should contact police when appropriate, complete an Avis Accident/Incident Report, contact Avis Roadside Assist at 1-800-354-2847, and contact their personal auto insurance company. If you rented with a credit card, contact your credit card company to ask whether rental car coverage may apply.

Keep the police report, accident report, photos, rental agreement, insurance claim number, credit card benefit information, and all Avis claim communications. Do not admit fault or sign unclear documents without understanding the rental agreement, insurance coverage, and claim process.

Receipts, Past Rental Agreements, and Billing Questions

Avis allows customers to request receipts and past rental agreements online. Avis says recent rental receipts may take up to 7 days after vehicle return to become available online, and online account receipts may be available for a limited time through My Avis.

If you are disputing a charge, compare your rental agreement, final receipt, credit card statement, pickup and return times, mileage, fuel level, tolls, optional products, damage notices, and location fees. Ask Avis to explain each charge and save the case number.

Fuel, Toll, Cleaning, Late Return, and Damage Charges

Rental car billing disputes often involve fuel service charges, toll processing, cleaning fees, late return fees, one-way fees, damage charges, optional products, additional drivers, insurance products, or airport/location surcharges. Before calling, gather your receipt, photos, fuel receipt, return confirmation, and rental agreement.

If you returned the vehicle with fuel, keep the fuel receipt and a photo of the fuel gauge if available. If you returned the vehicle after hours, keep photos of the vehicle, mileage, fuel level, key drop, and location signage.

Lost and Found Items

If you left an item in an Avis vehicle, use the Avis Lost and Found page as soon as possible. Include the rental location, rental date, vehicle details, rental agreement number, and a clear description of the item.

Do not post your rental agreement number, address, phone number, or travel details in a public review when trying to recover a lost item.

Avis Preferred, Profile, and Account Help

For Avis Preferred, profile setup, password, saved payment, communication preferences, or Wizard number issues, call Avis profile assistance at 1-800-722-5909 or sign in to your Avis account. If you are missing rental credit or points from a partner program, request miles and points through the receipt process when available.

If your account appears to have been accessed without permission, change your password, review saved payment methods, and contact Avis customer service.

Avis Scam and Fraud Warnings

Be careful with fake Avis reservation calls, fake refund emails, bogus rental offers, gift card payment requests, and lookalike websites. Avis states that customers should not be asked to pay for a rental with a gift card, and that gift card payment demands are a common fraudulent practice.

Use Avis.com or the official Avis customer service phone number listed above.

Do not pay a rental deposit with gift cards, cryptocurrency, wire transfer, Zelle, Cash App, Venmo, or similar payment methods.
Do not click suspicious refund, cancellation, or reservation links from unexpected texts or emails.
Do not share your driver’s license number, credit card details, Avis password, or verification codes with unknown callers.

Be cautious of social media accounts offering unusually cheap rentals or “guaranteed” upgrades.
If you receive a suspicious Avis message, go directly to Avis.com or call Avis customer service.

How to Escalate an Avis Complaint

If Avis customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the correct team. Depending on the issue, this may be billing, location management, roadside assistance, claims, accident recovery, tolls, Avis Preferred, or customer relations.

Keep a written timeline with reservation details, rental agreement number, pickup and return dates, location names, representative names if provided, case numbers, receipts, photos, emails, chat transcripts, claim forms, and promised follow-up dates.

If the issue needs corporate-level review, you may also use the Avis Corporate Office Headquarters page linked below for headquarters and escalation information.

Avis Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published Avis reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Avis customer service experience below.

When leaving a review, describe the rental issue, the support route used, how long it took, whether Avis resolved the problem, and what other renters should know. Do not post reservation numbers, rental agreement numbers, driver’s license details, credit card information, claim numbers, toll notices, photos of rental documents, or other private information.

Related Car Rental Customer Service Pages

Avis Customer Service FAQs

What is the Avis customer service phone number?

The main Avis customer service phone number in the United States is 1-800-352-7900.

What is the Avis roadside assistance number?

Avis roadside assistance in the U.S. is 1-800-354-2847. Avis lists roadside assistance as available 24 hours a day.

How do I get a copy of an Avis receipt?

Use the Avis receipt or past rental agreement tool. You may need your reservation confirmation number or rental agreement number. Avis says recent receipts may take up to 7 days after return to appear online.

How do I contact Avis about an accident?

Call 911 first if there is an injury, danger, or police-report requirement. Avis says customers should complete an accident/incident report and contact Avis Roadside Assist at 1-800-354-2847.

How do I report an item left in an Avis rental car?

Use the Avis Lost and Found page and provide the rental location, rental date, vehicle details, and a clear description of the item.

Does Avis ask customers to pay with gift cards?

No. Avis says customers should not be asked to pay for a rental with a gift card and describes that as a common fraudulent practice.

Page Update Note

This Avis customer service page was updated on June 25, 2026, to reflect current Avis customer service phone number details, reservations and Avis.com assistance numbers, roadside assistance, receipts, claims and accident support, lost and found, scam warnings, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Avis, Avis Budget Group, Avis.com, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For reservations, billing, roadside, accident, claim, toll, or account issues, always verify details directly with Avis before taking action.

Share Your Avis Customer Service Experience

Have you contacted Avis about a reservation, billing charge, receipt, roadside issue, accident claim, rental extension, lost item, toll charge, Avis Preferred account, vehicle condition, or location complaint? Share your experience below to help other renters.

Privacy reminder: Do not post your reservation number, rental agreement number, driver’s license details, credit card information, home address, phone number, email address, accident report, claim number, toll notice, photos of rental documents, or any other private rental information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Avis, Avis Budget Group, Avis Rent A Car System, LLC, or Avis.com. This page is for informational and consumer-review purposes only. Phone numbers, support routes, rental policies, billing rules, claim procedures, roadside options, fees, locations, and website links can change. Always confirm important details directly with Avis before taking action.

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