National Car Rental Customer Service, Reservations and Roadside Help

Eric Strand

Leave a Review

Post Views: 2,152

National Car Rental customer service can help with reservations, rental charges, roadside assistance, receipts, Emerald Club accounts, tolls and complaints. The correct support route depends on whether the issue involves an upcoming reservation, an active rental, a completed rental or an Emerald Club account.

For an immediate breakdown or unsafe vehicle condition, move to a safe location when possible and call National Roadside Assistance. For a reservation change, cancellation or pickup question, contact Reservations or the renting location.

National Car Rental Customer Service Phone Numbers

National’s corporate headquarters number is not the preferred first route for reservation changes, roadside emergencies, rental extensions, receipts or billing disputes. Start with the appropriate National department or renting location.

Which National Department Should You Contact?

  • New reservation or rate question: Contact Reservations.
  • Modify or cancel an upcoming reservation: Use View/Modify online or contact Reservations.
  • Pickup instructions or delayed arrival: Contact the specific rental location.
  • Vehicle unavailable at pickup: Speak with the location manager and then Customer Service if unresolved.
  • Breakdown, lockout or flat tire: Call Roadside Assistance.
  • Extend an active rental: Contact the renting location before the scheduled return time.
  • Completed-rental billing issue: Contact Customer Service and the renting location.
  • Missing receipt: Use the Emerald Club account or receipt-support number.
  • Toll or traffic citation: Contact the toll and citation department.
  • Emerald Club account: Contact Emerald Club Member Services.
  • Lost property: Submit a lost-item report for the return location.
  • Accessibility accommodation: Contact the customers-with-disabilities support number and the location.

Information to Have Before Contacting National

  • Renter’s full name
  • Reservation confirmation number
  • Rental-agreement or contract number
  • Pickup and return locations
  • Pickup and return dates
  • Vehicle make, model and license plate
  • Emerald Club member number
  • Receipt or invoice
  • Date and amount of the disputed charge
  • Last four digits of the payment card
  • Photographs of the vehicle when relevant
  • Roadside, accident, damage or toll reference number
  • Previous customer-service case number
  • A concise explanation of the requested resolution

Do not publicly post a complete rental-agreement number, driver’s-license number, payment-card information, Emerald Club password, insurance-policy number, home address or private support correspondence.

Make, Change or Cancel a National Reservation

Customers can normally retrieve a reservation using the renter’s first name, last name and confirmation number.

  1. Open National’s View/Modify page.
  2. Enter the renter’s name and confirmation number.
  3. Review the reservation details.
  4. Select the available option to modify or cancel.
  5. Review any change in rate, taxes or fees.
  6. Save the updated confirmation.

If the confirmation number cannot be found, call Reservations at 1-844-382-6875. National currently states that reservation assistance is available 24 hours a day for customers who cannot retrieve the booking online.

Check Cancellation and Prepaid Rate Terms

Cancellation and no-show terms can vary by location, country, rate type, booking source and whether the reservation was prepaid.

Before canceling, review:

  • Whether the rate was prepaid
  • Cancellation deadline
  • Potential cancellation or no-show fee
  • Refund timing
  • Whether the booking came through a travel agency or third-party website
  • Whether a promotional certificate or free day was used

A reservation booked through a travel agency, airline, credit-card portal or other third party may need to be changed through that provider.

Delayed Flight or Late Pickup

Contact the rental location promptly when a flight delay may cause arrival after the scheduled pickup time or after the location closes.

Provide:

  • Reservation number
  • Flight number
  • Updated arrival time
  • Mobile telephone number

Adding a flight number can help the location identify a delayed arrival, but it does not guarantee that a vehicle or counter will remain available indefinitely.

National Rental Requirements

Drivers generally must:

  • Meet the location’s minimum age requirement
  • Present a valid driver’s license
  • Meet identity and payment requirements
  • Present an acceptable payment method in the renter’s name
  • Have enough available funds or credit for the estimated rental and required deposit

Requirements vary by location. International drivers may be asked for a passport, travel documentation or other identification. Photocopies and learner’s permits are generally not accepted.

Debit Cards, Credit Cards and Rental Deposits

Payment and deposit requirements vary by location, airport status, vehicle class and whether the renter has a ticketed return itinerary.

Before pickup, ask the location:

  • Whether debit cards are accepted
  • Whether a return-flight itinerary is required
  • How much available credit or balance is needed
  • Whether an additional deposit applies
  • Whether debit-card renters face vehicle or driver restrictions
  • How long the deposit release may take after return

A card authorization is not always a completed charge. The bank may continue displaying the authorization after National releases it.

Minimum Rental Age and Young-Renter Charges

The general minimum rental age in the United States and Canada is 21, but exceptions can apply in certain jurisdictions and under qualifying corporate or government agreements.

Renters ages 21 through 24 may pay a youthful-renter surcharge. National describes an average charge of approximately $25 per day, but the actual amount can be higher or lower depending on the location.

Additional Driver Charges

Additional drivers must satisfy the applicable age and licensing requirements and may need to appear at the rental counter.

National currently describes a general additional-driver charge of $15 per day, subject to location and contract terms. A qualifying spouse or domestic partner may be authorized without the ordinary additional-driver fee.

Do not allow an unlisted or unauthorized person to drive without first confirming the rental agreement’s requirements.

Inspect the Rental Vehicle Before Leaving

  1. Walk around the vehicle in good lighting.
  2. Photograph each side, the wheels, windshield and roof when practical.
  3. Record scratches, dents, chips and interior damage.
  4. Check the fuel or battery level.
  5. Confirm the mileage.
  6. Check warning lights and tire condition.
  7. Report unrecorded damage before leaving.
  8. Save the photographs until the rental is closed.

National states that it performs a vehicle-condition quality check, but renters should still document the specific vehicle they receive.

Vehicle Breakdowns and Roadside Assistance

For roadside assistance in the United States, call 1-800-367-6767.

Roadside assistance can help with:

  • Mechanical breakdowns
  • Flat tires
  • Vehicle towing
  • Dead batteries and jump-starts
  • Keys locked inside the vehicle
  • Lost keys where covered
  • Emergency fuel delivery

Move out of traffic when safely possible, turn on hazard lights and follow emergency-service instructions. Call 911 first when there is an immediate danger, injury, fire or unsafe roadway condition.

Roadside Assistance Plus

Roadside Assistance Plus is an optional product available for an additional charge.

Where available and valid, it can waive the service cost for:

  • Lockout assistance
  • Jump-starts
  • Flat-tire service
  • Towing when no inflated spare is available
  • Replacement of certain lost keys
  • Delivery of up to three gallons of fuel

The replacement tire and fuel itself may not be covered. State exclusions and agreement limitations can apply. Roadside help remains available without the optional product, but the renter may be charged.

Accident, Theft or Vehicle Damage

After an accident:

  1. Stop safely and call emergency services when needed.
  2. Do not admit legal responsibility at the scene.
  3. Exchange information with the other involved parties.
  4. Photograph the vehicles, scene and visible damage.
  5. Obtain the police-report or incident number.
  6. Contact National Roadside Assistance and the renting location.
  7. Follow instructions concerning towing or vehicle replacement.
  8. Notify the applicable insurer or card-benefit administrator.
  9. Keep every document and receipt.

Report theft to law enforcement and National immediately. Do not abandon a damaged vehicle or authorize repairs without National’s instructions unless necessary for immediate safety.

Loss Damage Waiver and Other Protection Products

National offers optional protection products that can include:

  • Loss Damage Waiver
  • Supplemental Liability Protection
  • Personal Effects Coverage
  • Roadside Assistance Plus

Loss Damage Waiver is not insurance. Subject to the rental agreement and exclusions, it can waive all or part of the renter’s financial responsibility for loss, theft or vehicle damage.

Before declining or buying optional protection, review:

  • Personal auto-insurance coverage
  • Credit-card rental benefits
  • Deductibles
  • Excluded vehicles or rental periods
  • Loss-of-use and administrative charges
  • International restrictions

The signed rental agreement and applicable insurance or waiver documents control.

Dispute a Damage Claim

Request a complete written breakdown that identifies:

  • Damage being claimed
  • Photographs and inspection records
  • Repair estimate or invoice
  • Administrative charges
  • Loss-of-use charges
  • Diminished-value charges when applicable
  • Payments already received from an insurer

Compare the claim with pickup and return photographs. Submit an insurance or credit-card benefit claim promptly because notice deadlines can apply.

Extend an Active Rental

Contact the renting location before the scheduled return time. An extension may require:

  • A new authorization
  • An additional deposit
  • A revised rate
  • Updated insurance or protection terms
  • Returning to the location to sign or inspect the vehicle

Continuing to keep the vehicle without an approved extension can result in additional charges and other serious consequences.

Late Returns and the Grace Period

National generally provides a 29-minute grace period for daily rentals.

For a later return:

  • Returning within two and one-half hours of the original pickup time on a later day can result in hourly charges.
  • Returning two and one-half hours or more after that time can result in another rental day.
  • Optional products can also be charged for additional rental time.

Location, contract and rate terms can differ. Contact the location before the return deadline rather than relying on the general grace period.

After-Hours Returns

An after-hours return is not necessarily completed when the keys are placed in a drop box.

National states that the renter remains responsible for the vehicle until the location reopens and satisfactorily checks it in.

  1. Park in the designated return area.
  2. Photograph the vehicle, fuel level and mileage.
  3. Remove personal property.
  4. Follow the location’s key-drop instructions.
  5. Save the date and time of return.
  6. Review the final receipt after check-in.

National Fuel Options

National generally offers three fuel approaches:

  • Refuel before returning: Return the vehicle at the same fuel level received.
  • Prepay for fuel: Pay for an estimated full tank at pickup and return without refilling.
  • Pay after return: National refuels the vehicle and charges a per-gallon or per-liter rate that is generally higher than local fuel prices.

Keep the final fuel receipt when refueling shortly before return. Confirm whether the vehicle requires gasoline, diesel or charging.

Unexpected Charges After a Rental

A final bill can include:

  • Base rental charges
  • Taxes and facility fees
  • Optional protection products
  • Fuel or charging
  • Additional-driver fees
  • Young-renter fees
  • One-way or drop charges
  • Late-return charges
  • Tolls and citations
  • Vehicle damage
  • Cleaning or smoking charges
  • Equipment charges

Compare the reservation estimate, signed rental agreement and final receipt. Ask National to identify the contract provision supporting each disputed item.

Obtain a National Car Rental Receipt

Emerald Club members can normally retrieve recent receipts online:

  1. Sign in to the Emerald Club account.
  2. Open My Trips.
  3. Select Past Trips.
  4. Open the applicable rental.
  5. Download or print the receipt.

A receipt may not appear online because of the booking method, rental location or age of the transaction.

National Toll and Citation Charges

National uses toll-processing services for unpaid tolls and certain violations. A charge associated with Great Neck, New York, can relate to the Highway Toll Authority that processes toll activity rather than the location where the vehicle was rented.

Toll charges can include both:

  • The actual toll charged by the road authority
  • A separate convenience or administrative fee

Toll data can arrive weeks after the rental. Compare the date, road, vehicle plate, rental period and toll amount before disputing the bill.

Lost Property in a National Vehicle

Lost-property reports are handled by the return location.

  1. Contact the return location immediately.
  2. Submit a Lost Returns report.
  3. Describe the item and where it may have been left.
  4. Provide the rental date, vehicle and agreement information.
  5. Do not include passwords or account credentials in the description.

National cannot guarantee recovery, storage or shipment of an item left behind.

Emerald Club Account and Member Services

Emerald Club Member Services can help with:

  • Account access
  • Member-number lookup
  • Password problems
  • Rental history
  • Receipts
  • Missing rental credits
  • Free rental days
  • Profile information
  • Corporate contract questions

Missing Emerald Club Credits

Before reporting missing credit:

  1. Allow time for the rental to post.
  2. Confirm that the Emerald Club number was attached to the rental.
  3. Confirm that the location and rate qualified.
  4. Review the rental in Past Trips.
  5. Keep the receipt and agreement number.
  6. Contact Emerald Club Member Services.

National advises allowing approximately 36 hours for qualifying Enterprise rental activity to appear before submitting a missing-credit request.

National Car Rental Scam and Impersonation Warnings

  • Use NationalCar.com and the official National app.
  • Verify telephone numbers through National’s Contact Us page.
  • Do not trust a number solely because it appears in a sponsored search result.
  • Do not send payment to an individual employee through a personal payment app.
  • Do not provide passwords or verification codes to an unexpected caller.
  • Do not allow an unknown support caller to control a computer or phone remotely.
  • Verify unexpected toll and damage notices against the rental agreement.
  • A legitimate refund should not require gift cards or cryptocurrency.
  • A public review submitted here does not cancel a reservation or open a National complaint.

National Car Rental Privacy Requests

  • Enterprise Mobility Privacy Center: Submit or review privacy requests
  • Privacy correspondence: Enterprise Privacy Questions, 600 Corporate Park Drive, St. Louis, MO 63105

A privacy request is separate from a rental-charge dispute, damage claim or reservation complaint. Identity verification may be required before account or rental information is released.

How to Escalate a National Car Rental Complaint

  1. Contact the renting or return location.
  2. Ask for the location manager.
  3. Request a corrected receipt or written explanation.
  4. Call National Customer Service at 1-844-393-9989.
  5. Use the official chat or contact route.
  6. Provide the reservation, agreement, location, dates and requested resolution.
  7. Ask for a customer-service case number.
  8. Keep photographs, receipts and correspondence.
  9. Contact Emerald Club Member Services separately for loyalty-account problems.
  10. Contact the toll department for toll or citation disputes.
  11. Contact the payment-card issuer if a completed charge remains unauthorized after National’s review.
  12. Use the appropriate state consumer-protection office when a material dispute remains unresolved.

National Car Rental Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows no visible National Car Rental reviews and a rating of 0 out of 5 based on 0 reviews.

Because no reviews have been submitted, this page does not establish positive or negative customer-service trends involving reservations, vehicle quality, billing, roadside assistance, damage claims, tolls or Emerald Club.

New reviews can help readers understand current experiences involving airport locations, reservation changes, vehicle availability, rental charges, roadside service, late returns, receipts, loyalty credits and complaint escalation.

Related Car Rental Customer Service Pages

Related Corporate Office Help

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize contact routes, rental guidance, billing distinctions, complaint procedures and reader reviews.

We are not owned by National Car Rental, Enterprise Mobility, Enterprise Holdings, Enterprise Rent-A-Car, Alamo, any rental location, franchise, toll processor, insurer or government agency.

Share Your National Car Rental Customer Service Experience

Have you contacted National about a reservation, vehicle, roadside problem, rental charge, damage claim, receipt, toll, lost item or Emerald Club account? Leave a factual review below and explain which location or support department you contacted and whether the issue was resolved.

Comments are moderated. Do not include rental-agreement numbers, driver’s-license information, payment-card details, insurance-policy or claim numbers, full addresses, Emerald Club passwords, private support correspondence or employee personal information.

Last Updated: July 16, 2026

Car Rental and Customer Service Disclaimer

CustomerServiceNumbers.com is not affiliated with National Car Rental, Enterprise Mobility, Enterprise Holdings, Enterprise Rent-A-Car, Alamo, any rental location, franchise, toll processor, insurer or government agency. National does not provide customer support through this website.

Telephone numbers, chat hours, rental requirements, deposits, fees, protection products, toll programs, grace periods, location policies and loyalty benefits can change. Review the current reservation, signed rental agreement, receipt and official National support pages.

This page does not provide legal or insurance advice and cannot modify a reservation, extend a rental, dispatch roadside assistance, waive a fee, issue a receipt, approve a damage claim, remove a toll, replace a lost item or add Emerald Club credits.

0
0 out of 5 stars (based on 0 reviews)
Excellent
Very good
Average
Poor
Terrible

There are no reviews yet. Be the first one to write one.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

Related Resources